the kids loved the ping pong table

central location with good bar and pintxos. good value

there's a bar beneath with tasty bar snacks

the bar downstairs was brilliant, just loved it

nice staff in the bar and reception. nice quiet hotel.

osed sundays)

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

pool not available, but present on photos

large yard with swimming pool, a lovely view, quiet

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace, another huge covered terrace, a lot of other places with couches and tv

convenient for airport. good shuttle bus service

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

the shuttle driver picked us up even though the plane arrived late and past his normal hours.

location next to the airport with a free shuttle service available every 30 minutes, making it very convenient

the location and the shuttle to the airport was the main reason for our booking.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs for babies, … only a 10 minute walk away from the

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

the old town is right across the street check in time is 12pm no early check in

and staff very kind providing ice repeatedly for friends injured wrist, giving a complimentary late check out after we were up all night at the hospital

got the impression this might be an ongoing thing) so

the gym is exactly what it looks like in the pictures, with the heaviest dumbbells weighing 10 kilos

hotel bar was very nice, good drinks and food

gym available and no alternative was offered to me when informing about it

sco viejo), spacious and comfortable room, delicious breakfast with wide range of selection

also there was a little play area in the breakfast room for kids

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

nice staff and good wifi, you can easily do video

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

gym & leisure facilities

gym was well equipped, but it was very hot in the room

wifi was

were friendly and helpful on check in but didn't give us any information on breakfast, massages, gym or the bar

great area to sit outside and sunlit gym

beds; great location; friendly staff; gym basic but will do; great coffee place cafeteria zortzi

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

of room service/food options close by

friendly staff, early check in, comfortable room. very close to guggenheim museum.

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

spa and gym area great - beautiful lobby - availability of drinking water and snacks - amenities in

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible to relax and have a quick swim; gym equipment ia good; food for kite

friendly staff, also towards our kids

swiming pool and the sauna create good moments of relaxation, very good location, a lot of design details

room quiet and beds comfortable. spa and pool good. breakfast excellent

-room service food prices were too high.

the rooftop bar was amazing and we loved the local pintxos bars!

great room service and breakfast

liked my whole stay but what really stood out for me was the bar at the 13th floor

the kids said the staff were really friendly to them, there were free soft drinks available in the

breakfast was great

staff were really friendly and helpful, very clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

breakfast was a very good surprise, good variety including gluten free options

, hand towels, bar soap, shampoo &

able to accommodate with the kids rooms

wifi was rather slow. no ice cube machine on floor level.

the family room accommodates two adults and two kids. good location. parking available.

the gym is small, but offers everything

pool is very small, only good for a dip to cool down & not enough sun loungers, couldn t get a

), the gym is pretty nice, and the location is just great