this has a gym but no pool (which didn't bother us) (-) not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as lots of lovely areas to sit and take in the views but corona (+) spacious gym with bikes (-)gym i ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym (+)it was okay.. nothing really special about it, we used the gym once it was a nice area

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

for late check out only 5 per hour up til 5pm if required

a late check out was 5 per hour also

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs as well

nice bar area and pretty good

t pricey by spanish standards) meals in the cafeteria

everything! the room, size of the room, bed, window view, staff, breakfast!

the bar was lively

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

bar & restaurant in building, so all convenient

no food or bar facilities, closed down

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

seating at bar table uncomfortable for evening meal

drinks at the bar were quite expensive.

parking is also excellent (and free) provided you get there earlier enough

breakfast was superb with lots of choice available

it also has a good bar and food service

easy access, secure parking, comfortable with all we needed

parking was included in the price

parking space in nearby garage - essential if you have car

no room service to order some food

of room service/food options close by

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

it was very well located, near the guggenheim museum. the room service was also good.

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible to relax and have a quick swim; gym equipment ia good; food for kite

they put in twin beds for my kids

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

wifi works fine

like 5star uk standard room service food was rubbish charged 20 euros for black coffee didn t order cold toast and

welcoming, efficient reception staff. comfortable bar area. clean , comfortable room

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

- excellent breakfast - good wifi - gym was ok - free water in the

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked underneath

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

a notable feature, not often found in many hotels, was the fully equipped gym with professional fitness equipment

arrived early and were delighted and grateful to be allowed an early check in

plenty of restaurants and bars around to have breakfast or dinners

the breakfast was really good too

the staff at reception, so friendly and helpful( i’m so sorry that i can’t name them all) the bar staff andoni, jonatan,alex hope that i don’t forget anyone

wifi

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

massive

good, clean facilities with room service

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

pool not available, but present on photos

nice garden and pool. close to bilbao. bathroom brand new and clean.

pool gardens fact that it was very very dog friendly . house location

spa and kindness of staff

lovely bar area

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

on site gym was equipped well enough to get a workout in

wifi wasn t great - especially when working and trying to do zoom call etc

great breakfast. very comfortable hotel, cool and quirky decor.

continental breakfast was good with lots of choice

the breakfast not included.

only thing that would improve it is if there was a decent coffee making facility post breakfast

lots of lovely fresh ingredients for a lovely filling breakfast

great room service and breakfast

were so accommodating, storing our baggage for us while we attended an event and also allowing us early check in

kids had a normal size room, beds were comfortable and room was clean

the rooftop bar was amazing and we loved the local pintxos bars!

no pool which was a slight let down. gym was standard.

location and excellent breakfast

able to accommodate with the kids rooms

24hr reception and bar area an big advantage

also breakfast was plentisome, fresh and very good selection of products

the breakfast was

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

were friendly and helpful on check in but didn't give us any information on breakfast, massages, gym or the bar

room service food was also fantastic and good value for money

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

safe available and good and fast wifi

really had to search to find something negative however one night i ordered a burger in the bar & it wasn’t cooked enough so i didn’t eat it

the hotel offers a small gym as well

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

did not have time to try gym but it seemed nice

the coffee lounge/gym were also of a high standard

the room is big enough to put your luggage comfortably, the little bar downstairs is very

clean room, comfortable beds, breakfast opens at 5am

we were just waiting inside the hotel since the kids were cold

great breakfast too

friendly, efficient staff. comfy, clean room. free bus shuttle from/to airport. breakfast.

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs for babies, … only a 10 minute walk away from the

the old town is right across the street check in time is 12pm no early check in

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

room service food and breakfast is poor quality.

guess because of covid) so couldn t eat in / get room service etc

reception & room service staff were really attentive and helpful

24 hour gym was really helpful after eating so much pintxos

good location in old town of the city

also there was a little play area in the breakfast room for kids

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

great location in the old town. great sized rooms and breakfast was fantastic

limited choice in restaurant although room service was good

given that we were with small kids, this was a huge hazard

the bed was a bit hard for me, also it could do with room service.

a special commendation to all staff especially at reception and the bar lounge area

got the impression this might be an ongoing thing) so

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

it was also stated that the spa and pool where included just to find out that the jacuzzi had to be paid separately and the pool was by

has a nice cold pool to refresh after a long walk

wanted to use the pool, but we needed a swimming cap and flip-flops

there was no hot tub or jacuzzi, just a small pool which was not available and didn't look clean

the pool was amazing and the location too.

breakfast amazing

breakfast very good and plentiful. excellent shower and effective aircon

our dog was allowed in the breakfast area, not always the case

had breakfast for 5 euros each that was good too

breakfast was buffet style with various options, and for the price we paid for the night was

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby