were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal preference

the gym is clean, a bit sparse, but super clean

fan is too loud, no room service

i did not want room service every day but i had to go out of my way to find someone to get new towels

bar/reception staff were very friendly

$75 pet fee for just one night. too expensive.

cleanliness was great ,staff was very attentive to our needs the pool was well kept gym was open 24hrs breakfast was

parking garage is also convenient

laundry room & ice room available

cleanliness of hotel, free covered parking, and close to restaurants and shopping

at noon, area safe and convenient to shopping and activities, parking free and under cover, nice bar and restaurant, quiet rooms, comfortable beds, lots of towels and pleasant experience

the pool and hot tub was clean and comfortable

we both enjoyed breakfast

breakfast was a hit

breakfast was delicious & had a good variety

the pool was a perfect temperature, and the hot tub was so relaxing after a long day of walking the

nice room with whirlpool

pool not available.

the pool or the hot tub was out of service.

pool and how clean the place was.

nice rooms and staff. pool and hot tub. free parking

the kids and i enjoyed the spa pool and swimming pool

staff (front desk, kitchen, housekeeping) was very friendly

they did not have bacon at breakfast

great kitchen

free wireless, free parking, nice breakfast, nice fitness room, free printing in the little business center, and love the hot tub and

the hotel has a laundry room for clients

my only regret is that i didn't have time to use the pool

proximity to ub campus liked the work out facility and the kids liked the arcade.

this would not have been a pleasant stay for a family with kids

proximity to ub campus liked the work out facility and the kids liked the arcade.

kids in the pool without adult supervision.

staff was very friendly and did their best to accommodate early check in for me which i do

had a bar and restaurant.

one elevator working and had to use laundry and another location but was walking distance

rooms are small and wifi is very bad

rooms did not have a refrigerator or a bath tub (useful for kids)

small trash cans without room service it was frustrating to search for some place to place trash

was happy to stay here, but i would be happier if the gym was paid more attention about the equipments quality

there are no restaurants in this hotel, though it provides more than enough kitchen facilities to fend for oneself

free laundry is nice

bit pricey for a one night stay but the check in person let us have a late check out so that we were able to do the cave of winds in the morning before we left

was spacious, clean, friendly, private, great kitchenette even though e didn’t need it, conveniently located and helpful

well sanitized wipes sanitizer available every corner in the hotel pool was nice and clean my kids enjoy ud83dude09 15 20 minutes from niagara

breakfast is great, the pool is nice if you have small kids because the deepest end is 4

kids loved it

the pool was very small and shallow, but this wouldn't be a deal breaker.

clean n bright corridors, complimentary breakfast and indoor pool n gym

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn’t a laundry on site and continental breakfast included.

excellent amenities like the laundry room and 24/7 front desk assistance

pool nice parking lot friendly staff price breakfast had variety comfortable and clean rooms and

having kids this is something i need

maybe more staff in the morning at breakfast when hotel is booked.

were clean and comfortable…convenience to airport with shuttle service and parking are what led me to it

the pool and jacuzzi were open although i got there late so did not get to use

the breakfast was excellent the shuttle service was very good the staff were very helpful and courteous and they were very

super family friendly breakfast was great

breakfast was fine

snow, location, and gym

the shuttle was already at the airport when we got off the main entrance and only took couple of

breakfast was amazing

it can just use a continental breakfast.

pool was out of order. hotel could be cleaner. better signage needed.

what i didn't like is it says continental breakfast and all it is is muffins and coffee

that had a kitchen in the room

staff and morning shuttle driver (4am) was exceptional and very accomodating and friendly

fitness center had a variety of machines but you were really only able to use the weights,

and shuttle was very

walking to the hotel from airport is doable....shuttle also avaliable. clean rooms. nice staff

pool, fitness center, business center, they offered food and beverages for purchase

towels at pool and hot tub

there was a gathering of people celebrating a birthday and there were too many kids at the pool area that stayed in the jacuzzi

it was great for the kids

pool could always be warmer - but it was a comfortable 84 degrees

the kids had fun in the pool

the bed was so so comfy and my kids enjoyed the pool

it has a pool and gym

i liked the small snack area across from the front desk, and the pool was lovely

some of the staff at the breakfast bar were unfriendly and made me feel uncomfortable.

shuttle service on friday night after 11 p

the gym

had tried calling the hotel to ask about the time of the shuttle but nobody picked up

i waited in the bus stop for a while and saw there is a shuttle for different hotel

packed with kids!

the staff was amazing and the shuttle to the mall and restaurants was a great touch

site is close to airport and shuttle picked me up in the middle of the night

stayed 6 days)

flight came in after midnight and they were awesome about checking us in and their shuttle picked us up quickly

love the kitchen and everything included in the kitchen

cleanliness and the standard of the room, kitchen and utensils, could be compared to clearly a 4 star hotel

breakfast area custodian was rude to 3 gentlemen sitting down at table next to me

clean, staff very nice, free airport shuttle, hot breakfast included, indoor pool and gym, big room with fridge, micro and coffee

breakfast, location, comfortable beds

lacking gym expert was bad for me cause i wanted to do exercise.

it was very close to the airport and they offer shuttle.

the pool could have been a little bigger and the hot tub wasn’t working when we were there

updated, fresh feel; excellent beds. nice workout facility. very complete breakfast.

was great and awesum, customer service, pool, gym, breakfast

breakfast was awesome, the area large and spacious.

this place is clean and had a great breakfast.. only issue was hot tub was out of order

with the heat all the way up the dining room & kitchen area stayed cold

the kitchen area was terrific and would be great for an extended stay

rooms were well arranged for a family. very good breakfast, fresh fruits.

also free laundry

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

got an early check in which was most appreciated

nice staff! they made extra effort to find me a room for an early check in

also, we were allowed an early check in

all goog. early check in helpful

nice hot tub beside the gym

they also offer free continental breakfast and free parking which was a plus point for me

the breakfast!!! it was just breads, bagel and juice

was clean and comfortable and the breakfast was great

the staff was very kind ! breakfast was good !

get to stores and close enough to attractions 20 minutes from niagara falls they do offer a small breakfast nothing to get up early for so just sleep in and enjoy the

it s not too pricey, it s clean and cozy, and the attached bar and restaurant is a great hangout spot

strong wifi

we'll lit parking lot

comphy room, gym access that

parking was free during stay & u$30 for a week while on vacation with free shuttle each way

beautiful plants everywhere and they have a good bar area too

remember when i researched it included wifi which it did and breakfast which was not , so 2 people 4 days stay at 15 a head cost us an

the breakfast ended at 9 am.

nice pool, clean room, over all vey pleasant stay

one suggestion is that you may need a machine to change billa for laundry

amenities - pool, gym, were good. location was great, staff was cordial and helpful.

very clean good breakfast and great location

rooms comfort and breakfast

loved the pool and the spa tub. had the little store open all night

location. beds. food. cleanliness. free coffee. free breakfast

breakfast choices, friendly staff, the patio, decor of hotel

breakfast selection was excellent, beds comfy, rooms clean, grounds very well kept, staff very

love the residence inn, although of course the covid restrictions severely restrict the breakfast (i miss those waffles

the kitchen was great and fully stocked with cookware.

its not in a bad area and gym was open 24hrs

the kids lived the pool

staff was excellent, especially the breakfast staff

the breakfast meat could have been better.

pool was slightly cooler than i would like.

early check in, clean, breakfast

clean pool area and gym

nice pool!

they do have a kitchen setup in the hotel room including dishwasher, but on

i didn’t use the pool or gym or laundry, but they looked well-maintained and are nice features to have available

the pool was nice. the high ceiling in our room made the room feel big.

but there was coffee in the lobby and the breakfast was good

was a nice moment and comfortable stay, the front desk staff is friendly with cooperative and the shuttle service was on time , after all financially it is viable in all aspects, thank you

less being offered in the breakfast bar than previous stays

to the airport and shuttle service driver was nice

airport shuttle, breakfast

the staff were beyond friendly and the bar area was old school glam

me & my husband was at the front desk but was very prompt helping us out with an issue with the spa tub

breakfast was good- i loved that it went till 11am

too many lights like a planetarium at night lamps have no plug ins for phone no indoor pool or exercise rooms learn from staybridge

very clean. great location and breakfast. staff was very pleasant.

gym could be better but most dont yo dir fitness room so

free breakfast with real plates and utensils plus a bar/lounge on site

wifi worked only in certain places in the room

wish they had the breakfast buffet style.

free shuttle to the airport and basically free parking

the big bathroom and always had towels in the pool area

the design fwb was fantastic. nice pool and weight room facilities

the pool wasn't the cleanest.

the pool and work out room was great

excellent staff. breakfast was awesome.

pool seemed very dirty

that was an event with bbq and pool and the pool was really crowded

and updated facilities -very helpful and friendly staff -great value for money -no stove in the kitchen but we got one of those portable induction cooker from the front desk

only thing pool have a lot chlorine my eyes were burning but everything was perfect room,breakfast

good gym, pool and washing facilities available

staff, free wifi, decent pool, close to dining and entertainment, shuttle to airport, and gluten free breakfast options along with other great breakfast

the staff was exceptional and the breakfast was one of the best we’ve had that is included in the price

free shuttle to airport. good breakfast

very clean and well kept and breakfast was included

i wish there were a jacuzzi but the pool was so cute and there were grills and patio area to have company

kitchen wasn't stocked, tv didn't work, place was a little dingy

pool very crowded for still in covid but not sure if there was a limit of number of people or if it

kitchenette is useful. hotel location is good.

their shuttle also has a 3 mile dropoff/pickup distance, so very useful

the lobby offers a variety of entertainment options, along with a gym and a generous sized pool

kitchen area is great

all was great...pool. jacuzzi, hot breakfast, nice room, convenient location.

well appointed rooms with kitchenette

location, quietness, parking, amenities (gym/pool)

would’ve been nice to know not full breakfast or pool/gym not open

facility, comfy bed, window seater, clean room, nice toilettri, good breakfast choices, friendly overnight

convenient, affordable, nice beds, nice breakfast

breakfast, room, and gym were perfect for us!

breakfast was hot & plentiful

breakfast good

comfort, cleaned, breakfast, and services are good!

pricing, space, my boys like to swim, my daughter, liked the gym

we made use of the pool and a decent breakfast that is offered was refreshing

the hotel is located in a green area,breakfast is good ud83dudc4d liked the pool and gym.

we had to take our laundry to the front desk and pick up clean towels

nice laundry room

kitchen was unequipped. no dishes, utenlsils, etc.

nice kitchen provided in room.

the room was clean and the size with the kitchen was just the right fit for us

really wish the kitchen had anything in it to cook or eat off of or with

breakfast was excellent

the room was very comfotable, the pool and hot tub area was impeccable

the eggs at breakfast

pool and jacuzzi is nice

the pool and spa were nice for the kids

there is nothing nearby to walk to and the restaurant is only open for five hours for dine in or room service

the wifi was terrible and the bed was uncomfortable.

wifi and tv worked great and able to watch news in hd on a channel other than cnn

there's room service on their website and all but i saw no number to call or app to use

spacious double room

place was super clean , the room is very large , the pool is super nice, the stuff is very nice

website failed to mention that the pool/fitness area are still closed

breakfast was good.

i would’ve liked for the pool to be open.

great staff, nice pool area and good hot breakfast

breakfast was tasty and nice to be able to go on to our next adventure without having to find a

the early check in time at 13:00 was very nice for me as i arrived in the morning on the train from

the breakfast options looked good

the breakfast, cooked by the owner, was the best i had on my entire 3 week trip

the communication, the room and the breakfast

have staff had a continental breakfast had a microwave in your own room were able to use the spa cuz u claim you have one but didn't see one there just an old style

the case then they need to put more than two bath towels in the room—especially given the spa tub

just amazing beds were soft and comfortable tv was huge also the bathroom and shower was like a spa perfect air conditioner was at the right temp the room is set up with coffee fridge there is a

the bed was very comfortable and the spa tub in the kennedy suite was nice.

room & spa bath

beds, very good breakfast, friendly staff

i saw a laundry room, gym, jacuzzi and outdoor pool

no indoor pool hot tub out of service

buffet (mostly prepackage foods), the bathroom had no fan so it was very foggy and no hot tub or fitness center access

greater than 10 kids (were not over 18) in fitness room unsupervised and not by an adult

too m7ch money to little to offer kids cant use the pool thats one of the main reazon it was chosed

there is not a bill changer on site if you need quarters for the vending machines or laundry

was super tiny and there was an expectation that 2 adults (over 18) supervise even just own child while at the pool

there were a ton of kids creating havoc in the pool area and making noise in the hall by our room after 10pm

needs good cleaning pool was cold gym equipment worn out wear ear plugs freeway noise starts at

were quite, and the bar porter s place in the parking lot made being at a hotel in walking distance a necessity

manager was ruled the accommodation were poor and expensive the smell was bad not able to assess wifi room too

there was a guy that cleaned up the parking lot everyday

we have babies and they let us do a very early check in.

decent wifi and clean room

room was upgraded from a small room for two to a suite with a small kitchen

no basin outside the washroom and no kitchen platform in room 1.

quiet there was a small kitchen and safe parking.

although we didn't use it, the kitchenette was very nice and well-equipped

room was spacious and the kitchen was fully stocked, and the location to darien lake and buffalo is nice, welm feeling not in

bed was comfy, the food was delicious, the bar staff was amazing, the building has been converted so beautifully

no room service

i went to the onsite bar and the staff, drinks and food were very good

it would be great that the hotel had more amenities like spa, or room service

the location is amazing. everyone is really kind. free parking.

staff. free shuttle to shes's. great location for buffalo. can walk to the anchor bar for wings.

only thing was the bar wasn't open, but it was very nice that they had beverages available in the lobby

breakfast was sub par

good customer service the shuttle vehicles that they have is very helpful

great breakfast options, courtesy shuttle, spacious room, commies bed, friendly courteous staff.

i booked a deluxe room with 2 queen beds and a kitchenette

the kitchen was a health hazard, caked in grime and absolutely nauseating

continental breakfast was well varied and fresh

the breakfast was also very good with plenty of choices

nice room, pool, parking

we also loved the breakfast variety

the bar was closed

the general manager, paul was very accommodating with my requests, such as early check in and having two rooms next to each other

big room, aircon, laundry facilities, comfy bed

it was clean, room was spacious. hotel had a laundry room and it was easy to use.

had an old laundry smell

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

kitchen staff helped us to get the special egg for my kids other than what they served

all you herd was doors slamming and kids running upstairs all night

the bed was comfortable, breakfast was very good, the shower was above average, and staff was friendly

the breakfast wash way better than most hotel breakfasts

kids loved the bird in the lobby

no actual breakfast served

the bar inside was on fire, the music food people was excellent! very trendy

that the pool wasn't open

it was cool. hard to get towels and bar soap when we needed them.

no breakfast was included

the staff were awesome and very helpful… sine the first day, mario impress us with his help for early check in knowing my sickness, all the need for my sons always been respond quickly… the

everything how fridays was connected the gym the beds and the tvs and bathroom

loved the healthy choices for breakfast

the breakfast provided was more than expected

staff didn’t explain this very well, we arrived 3 hours early because of expected weather and before even being able to ask about early check in they were

very comfortable bed, nice size room, great gym,

excellent, nice staff, great room, nice bar and resto.

great location, nice big room, nice bar and resto.

shower head , location. gym, pet policy

bed like a cloud. gym was insane.

we did not have breakfast as we went to a wedding brunch

great location, delicious breakfast included, gym

lots of seating in breakfast room

a great bed, comfortable pillows, semi-decent breakfast included

being able to have options of restaurants to get room service

the hallways were filled with kids practicing hockey all hours of the day and night

we sat at the bar for about 15mins and had four people on staff

the temperature of the pool.it was cold make it a little more heated.

we had an early check in, staff is friendly

they only have a pool and a spa that you pay for facials

spa was admittedly a little bit of a let down

the bathroom and bedroom are both classy. the outdoor hot pool was fun.

was a shame that the spa and gym closed at 6pm, so we weren t able to take advantage of these

highlights were the amazing shower and outdoor spa pool.

the continental breakfast left a bit to be desired, but overall the experience was great.

the property was beautiful and very clean. breakfast was amazing

the only suggestion would be on the directions to the breakfast sign

please make sure there are always water cups in the gym.

been served at a later time, i didn t have breakfast due to this and there was no breakfast room service

the cocktail hour gives the adults a chance to take a break and enjoy the evening and the hot breakfast is a winner with the kids

they did give us a drink brochure to go to the bar to wait until our room was completed

the facilities were not open (pool, gym) and they did not advise before we arrived.

nice rooms. eclipse welcome package. nice view of square. nice gym. nice staff.

the bar & restaurant close early

the 2 double beds in the room were super comfy and it was a great place to have 5 kids stay with 2 adults

the pool and the hot tub were fantastic! the bed was so comfy!

ii especially like the small pool and modest gym facilities

was hard for the price, should offer free breakfast kids running around hallway and yelling

the coffee bar/ drink bar hours are not convenient

breakfast ended too soon and there was no bar for relaxing at night

friendly staff, offered to let us have a late check out since we would be getting in late, clean rooms

the owner was most gracious about late check out

kids loved the pool and the breakfast was great

pool was cold ud83dude14

friendly staff, room roomy and clean, nice kitchen

breakfast and the perks. gym, pool etc.

all the kids eventually were coughing and our eyes were irritated

beds very nice staff, good breakfast and even a school playground close by kids were

front desk, breakfast and facilities were clean and the people friendly.

warm breakfast was wonderful and served in a covid 19 safe way

was not great - no fault of the hotel was we booked on a very busy day and there were tons of kids in the pool and hot tub area which was very noisy, but hey things happen, would still comeback

is the 3rd time inhave stayed at this hotel and everytime the pool water is freezing and you can not swim

free breakfast had no meat

i was extremely happy that they included a free breakfast

the availability of laundry machine easy parking

there was a laundry on site for guests to use but again we did not use this facility

large clean breakfast free coffee

everything was great from the room to our breakfast

breakfast was an absolute delight and he even packaged up their famous pastries for me to take to

breakfast was included and had fresh fruit, a muffin, coffee, juice and an egg dish

had quite a few choices for breakfast and ours was delicious

i slept so soundly i almost missed breakfast

waffle , sheets and pillows!! staff were nice! pool and hot tub.

the pool and breakfast

the pool was cold but the kids didn't seem to mind

that no rooms have tubs, yet the pictures on the website clearly showed a 2-room suite with a kitchenette

kitchenette bottom cabinets had something spilled all over them from before was not wiped down

clean & it had a nice breakfast & pool.

customer service, clean facility, workout room was clean smelling and not a gym locker room

that we had to ask to be let into pool and then could not get out the lock wasn’t working

has a small indoor pool and fitness room

breakfast pretty good

the breakfast was really good

i was told on check in day that the pool and gym were opening up the next day, they never did i was there for a week

the breakfast was lack luster.

needed to do laundry and the dryer didn't work

pool time

the rooms were clean, staff was friendly, the pool was clean & refreshing.

friendly staff, safe clean place. nice pool.

the ice and laundry area was a mess and wouldn't use it to wash our clothes

staff was nice ,the pool was decent and open late so when we got in the kids enjoyed it before going to rest

the room and breakfast.