pool was cold!!!

i had drove almost 4 hours with kids i was irritated and not exactly pleasant

free breakfast.

i thought there could be some more choices for breakfast and more fruit.

the fitness center didn't have any water and the wipes for the equipment were completely dried out

the gym is tiny

breakfast was amazing!

oh and the laundry area was available to use

all the kids eventually were coughing and our eyes were irritated

my grand children loved that the pool was saltwater

we liked the pool and the hot tub. the cleanliness of the hotel was excellent. loved it.

the breakfast was tasty

convenient for the wedding i was attending. the gym was very nice.

sounded like someone was doing gymnastics above our roombreakfast was very limited

my son and i also enjoyed the pool and gym

only complaint would be that the pool is closed at this hotel

i could hear the laundry machines running past 11 pm. not cool.

the breakfast was really good

breakfast selections, considering how small it was

the pool was nice and never overly crowded

was excellent, front desk service was excellent, especially when i arrived (i checked in at 1am) breakfast was good

not having a stationary bike in the fitness center

was clean and very comfortable kids had enjoyed the pool breakfast was not bad friendly staff would rebook again for sure good location to the shopping area

swimming pool water too cold to swim and the jacuzzi was out of service

beds, very good breakfast, friendly staff

there were a ton of kids creating havoc in the pool area and making noise in the hall by our room after 10pm

very nice polite and professional i liked the pool and gym breakfast was standard but decent good size room crib availability late check out proximity to

to current policies, they did not have the gym open, the pool was not open, and there was no sit down hot breakfast- just a to go bag with a

pool was awesome

breakfast was good, kids loved the waffles.

the early check in time at 13:00 was very nice for me as i arrived in the morning on the train from

the communication, the room and the breakfast

the breakfast options looked good

a great breakfast and the host friendly manner that started the day off right.

the included breakfast and coffee in the morning was very appreciated and good

frig which is opposite to what he has listed online where he states that every room comes with a kitchenette

kitchen cabinet needs repairs

were surprised that the room came with a kitchen including a stove,fridge, kitchen sink, table and cabinets

gym was 24 hrs and was decently equipped

didn't like the fact on how the bottom of the pool was like popcorn paint and a few of my kids got scrapes and

big size room with full kitchen, big fridge, microwave, iron facility and responsive team

staff, board games available, great buffet breakfast, big room with beds for 6 people, pool, free

friendliness, options of fitness center, breakfast was amazing and so was the pool!!!

the pool and the breakfast served in the morning

the pool and the breakfast served in the morning

room we were in and the pool was clean the breakfast was excellent and the staff was top notch all

pool water very cold. did not use.

early check in, clean, breakfast

breakfast was slightly underwhelming with your standard setup, but was missing a meat protein

free shuttle bus service from/to the airport is convenient

shuttle schedule somewhat disorganized

cleanness; free parking, free breakfast; free coffee 24/7

the airport shuttle

kitchen was fully equipped with anything we would have needed if we stayed more than 1 night

the breakfast was great.

i love the cleanliness of the environment, the staff and the breakfast

breakfast selection was excellent, beds comfy, rooms clean, grounds very well kept, staff very

it was dirty linens and fairly old got stuck in the elevator and kids running everywhere

and pillows were very comfortable, nice tv and lots of channels, eveything i needed in a room, pool and hot tub were very nice

the bar was closed but the hotel clerk stated that the staff called in

the coffee bar/ drink bar hours are not convenient

pool and whirlpool were wonderful

there is a bar in the lobby and a starbucks

room with the inside balcony overlooking the courtyard and pool area was a nice treat to the room

wifi and noise.

the breakfast ended at 9 am.

visited with my little kids and my parents the hotel

but above us kids were

the room was spotless and the pool was nice

my husband and i gave the kids the two double beds and we had all intentions of staying on the sofa bed before we even got

the 2 double beds in the room were super comfy and it was a great place to have 5 kids stay with 2 adults

the pool could of been cleaner and warmer.

kids loved the pool

this was a huge deal to my kids

construction was still going on and no buffet or pool

coffee from room service came in paper cups

staff, location and wifi

really liked that the person booking us noticed we had kids and changed our room to right by the

+ polite staff, spacious room + adequate gym facility - no swimming pool - slightly aged room

the breakfast provided was more than expected

the gym

we appreciated that the self laundry

distance to several food options, free on street parking from 5:00 pm - 8:00:am, very good breakfast options

we had room service and the food

free breakfast and free valet parking

the spa is also a great option

the pillows. limited hours for room service with full menu.

only thing we thought was strange is we ordered room service and there wasn t a table to eat at

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room because every 5 min or so we would hear a loud bang on going the entire night didn t

especially in the bar and kitchen

liked the facilities, ubication, the room, the gym and the pool

thing i didn't like was there was no knock for room service & when we left the beds were not made

the only suggestion would be on the directions to the breakfast sign

the price and i couldn't utilize the pool

got the breakfast included option and it was weird how they tell you not to get more than 10 dollars of

didn't know there were breakfast there.

one tiny bar of soap to wash our hands and no face clothes

no actual breakfast served

trouble with wifi rooms not cleaned until late afternoon and on day not at all

the facility was very clean and the pool was inviting

first off, charging a fee for premium wifi is unheard of in this day and age

they have guest laundry, an office, pool, spa and exercise room

the breakfast and gym was good

excellent, nice staff, great room, nice bar and resto.

comfortable clean room, and had great bar food and drinks in the lounge.

great location, nice big room, nice bar and resto.

the front desk was helpful and the bar was comfortable with nice specialty drinks

shower head , location. gym, pet policy

breakfast was sub par

also the people that work in the kitchen

a shuttle is provided by the hotel that will take you to and pick you up later from anywhere in the

the shuttle drivers were also great and very helpful

waitstaff compensated for very slow kitchen service by bringing a complimentary appetizer

kids loved the bird in the lobby

gym could improve its offer but still it was decent

websearch that pulled up this hotel said there was a hot tub so we told the kids

amazing, friendly staff and a delicious breakfast with a waffle maker

free parking and breakfast, and microwave oven and fridge in the room.

nice room, pool, parking

breakfast was good ud83dude0b

it says the bar closes whenever the bartender decides to

large kitchen space, good size bathroom & shower

we asked what time does bar open they told us 5pm if the bartender shows up which they never did

big room, aircon, laundry facilities, comfy bed

convenient customer laundry, paid by credit card

modern and clean laundry (credit card)

location and that they had a laundry room and parking, close to restaurants.

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

kids had fun playing in the pool

breakfast was great

comfortable, and it was great to have a suite with separate livingroom and bedroom and equipped kitchen

everything was beautiful the room , the cleanliness , the breakfast , and the pool was perfect

close to everything. amazing pool/hot tub area. perfect for kids.

only great thing is no pet fee and my dog was with us

early check in nice staff

that had a kitchen in the room

the staff were very helpful and polite building was very clean the distance from the room and pool was amazing children were able to walk alone and return

pool was closed. and the room could have been cleaner

everything in the gym was broken, there was no kitchenette in the room , breakfast was a joke, and overall the hotel

it can just use a continental breakfast.

the pool and hot tub were a great bonus to an already nice hotel

was under construction, not safe for kids, pool was closed, walkways were uneven, breakfast was mediocre with unhappy staff, limited

of the ladies working the breakfast area was kind of grumpy although she did not chirp on anyone from our family

beds were comfy, late check out. good breakfast. friendly front desk staff.

were clean and comfortable…convenience to airport with shuttle service and parking are what led me to it

was friendly and professional; walked with us into parking lot to find safest place to park our truck and camper

moms eating chicken wings in the pool

the cleanliness of the hotel. the kids loved the pool

clean, great staff, good breakfast, beds are very comfortable, rooms are large and design to your needs, good selection

very good breakfast. ready early. lots of snacks available. good gym.

breakfast was great

the front desk staff was amazing and shuttle was so convenient.

my room was clean, the staff greeted me warmly and breakfast was very good

the breakfast is generic hampton inn so nothing fancy

the shuttle to and from the airport was very good and timely

the breakfast was excellent the shuttle service was very good the staff were very helpful and courteous and they were very

there was plenty of available parking

kids running around above all hours

parking lot needs work a grocery store shopping cart in parking lot

door to the bathroom didn't latch all the way, the wifi was very slow which made it hard to work

you should make a designated parking spot for your staff

hotel was convenient. breakfast was absolutely wonderful.

the breakfast was decent, the room was clean the staff very friendly.

pool was not clean..

new furniture, led tv, plenty of channels, swimming pool was nice, gym was okay, little small but equipped with machines and freeweights, staff was very

good breakfast, friendly helpful staff.

have staff had a continental breakfast had a microwave in your own room were able to use the spa cuz u claim you have one but didn't see one there just an old style

room & spa bath

the spa tub is just a huge bathtub

clothes were black they basically stole 100 dollars from me not to mention the room advertised a spa bath there was none

the case then they need to put more than two bath towels in the room—especially given the spa tub

the staff was great, the pool was not freezing

quick convenient shuttle to airport

staff was nice and the young lady in the kitchen on saturday night (2/25) near closing went out her way to make sure our food was good

they have a 1 1/2 hour time slots for the pool

great pool and fitness room hours

appreciate a place that includes free parking, free wifi, free coffee, and free breakfast

sometimes, a lot of unsupervised kids in the pool

love the kitchen and everything included in the kitchen

adequately furnished kitchenette

spacious suite with lots of closets, drawers, and great stocked kitchen

loved the gym. loved all the space and comfort of the room. staff was very friendly.

easy shuttle to airport; left car there

my family swam in the pool and the water was very cloudy

used the gym once

answers about the shuttle to the airport

the shuttle driver hector went above and beyond

mess, not a single clean table, food on the floor, not enough staff to keep up with the million kids in there

had tried calling the hotel to ask about the time of the shuttle but nobody picked up

the breakfast was lovely and the hot waffles were delicious

pool and breakfast

the room was big and very nice. we needed the airport shuttle and the location is perfect.

the gym needs a small drinking water facility

breakfast was decent

was pet friendly and reasonably priced

there was also a nice looking indoor pool

pool was not open or gym, lots of teenagers being loud at night.

get us out then finally we get out in the morning to front desk cat 645 ask the guy can he tell room service to do our room he wrote my name an room number down an we never got any service i

the airport shuttle and customer service

the late check out was nice, and the bed slept well.

wifi was good

nice hot tub beside the gym

pool closed

they also pffer free shuttle from and to the

free breakfast

bother us because we were just passing through, but normally with kids we look for hotels with pools

there is not room service

the bed was very comfortable and parking was easy

would be nice to have more dining options and they should offer room service

the have a gym on-site and plenty of areas around the building for you to relax,watch tv, place games, or

the rooms and architecture where absolutely amazing. bar is very nice and location is great!

was a spacious hotel,with a clean room

had a lot of free parking

d i always request) a refrigerator, free wifi, and functioning hair dryer

liked 24/7 room service, we had a late arrival our first night and having the opportunity to order food

breakfast offerings could be better. gym wasn't open.

open bar and meals with room service additional cost of

the gym was great for a hotel

very clean and a great breakfast in the morning. staff was very friendly

very clean place the bkf was excellent pool jacuzzi was great the employee was extra

food...the kitchen staff is very rude and the breakfast is horrible...

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal preference

the gym is clean, a bit sparse, but super clean

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

family had everything that we needed for breakfast, fresh waffles, eggs, sausages , yogurt and fruits

then getting home near midnight and having to immediately do laundry and shower + wash our hair

free breakfast was terrific

breakfast was included and quite good and varied

the availability of laundry machine easy parking

room service delivered our dinner n a minutes

overall excellent travel experience , had a late check out and loved the staff

clean, accommodating, fresh friendly. great location, good parking.

with paper document in room about hotel amenities like info on restaurant, room service, info on spa and

to park on saturday nights as bar and restaurant are popular

the breakfast was incredible

we both enjoyed breakfast

i wish i had a longer stay to be able to use the pool

the gym was not available, but the pool was

the service, cleanliness and breakfast were formidable. the place is central, cozy and quiet.

wish they had the breakfast buffet style.

the bar was closed

free breakfast with real plates and utensils plus a bar/lounge on site

due to covid the pool and fitness was closed as well as breakfast area however bagels yogurt and fruit was provided

near all shops and restaurants shuttle to the airport free wifi breakfast included

less being offered in the breakfast bar than previous stays

breakfast was always done always fresh was good

nice and clean room bed was comfortable !!free airport shuttle

no pet fee

was a nice moment and comfortable stay, the front desk staff is friendly with cooperative and the shuttle service was on time , after all financially it is viable in all aspects, thank you

a lot of hair from shaver all over the bathroom sink counter and fruit flies coming out of the kitchen sink

the gym was well maintained with good equipment. breakfast was good with a good variety.

breakfast was good but would be nice if there was a ham or sausage option

pool is a little bit slippery and the sofa bed is kind of too soft

pool very crowded for still in covid but not sure if there was a limit of number of people or if it

convenient, affordable, nice beds, nice breakfast

breakfast was hot & plentiful

facility, comfy bed, window seater, clean room, nice toilettri, good breakfast choices, friendly overnight

good location, friendly staff, breakfast simple but delicious.

nice size room. nice hot water. gym was good.

the hotel was clean and comfortable, the pool was great and the game's lounge was really fun

the complimentary breakfast had more options than most hotels, and there was plenty of free parking

staff friendly, clean room, aircon functioning well, good breakfast, good service over all!

breakfast included- pool great, excellent hours.

no bar soap,didn't like decor. didn't like breakfast in open lobby area.

the pool was quite cold and the doors to the outside near the pool were open letting additional cold

a good breakfast selection

beautiful room and bathroom, good breakfast variety, excellent coffee available at all times.

huge room, very clean, wonderful breakfast setup

the pool deck was extremely slippery and a bit on the smaller side.

breakfast options limited by covid protocol

we could not get room service or even take-out from the restaurant downstairs because it was the weekend

i didn't really like the room service meal. there weren't many options to choose from.

whirl pool spa tub was the highlight it relaxed me

staff is friendly, from the shuttle ride from the airport, to the check-in at the front desk, the room service and the food service

amazing staff nice pool and spa washing machines good location

pool and how clean the place was.

the pool or the hot tub was out of service.

pool not available.

there were extra blankets in the room for cold nights, and wish the pool looked a little

breakfast was banging

clean comfotable inviting accommodating great time love the pool and jacuzzi!

it had a library, gym, and pool

very friendly and accommodating staff. very clean. great breakfast.

tina was great, i called her for an early check in and she called me back when the room was ready

breakfast in the morning was very good

two tv and kitchen with fridge. i was very comfortable i will stay in the near future

the pool ,whirlpool, gym ,and grilling area was a fantastic ad

bacon, we enjoyed the breakfast. we would have loved bacon.

the pool and hot tub are fantastic.

a nice variety available for continental breakfast

the room was comfortable and clean. they gave us an early check in.

breakfast was good as we paid the price

clean and decent breakfast

get to stores and close enough to attractions 20 minutes from niagara falls they do offer a small breakfast nothing to get up early for so just sleep in and enjoy the

great facilities, rooms, parking.

easy to find, plenty of parking, friendly and helpful staff.

wish one of the pools was open!

outdoor pool was dirty

the gym was excellent

staff was very friendly and did their best to accommodate early check in for me which i do

excellent staff, good laundry facilities, free coffee and tea

free laundry, exercise facility

clean room. additional kitchen items you. ould check out to use. free guest laundry facilities

he looked like he had just come from the gym and seemed totally clueless about basic procedures

candlewood provides free laundry facilities for its guests, which is a nice bonus

one elevator working and had to use laundry and another location but was walking distance

the bed was comfortable, pool was clean and big, very family friendly.

nice pool and hot tub.

great service, pool, snacks. comfortable beds, free parking.

enough that the kids were pushing the 'dirty cloud'

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn’t a laundry on site and continental breakfast included.

excellent amenities like the laundry room and 24/7 front desk assistance

room, good beds, good shower, kitchenette with dishes

basketball half court, bbqs, fire pit, gym available for guest use

not enough breakfast

pool area a little dark and patrons kids out of control

the rooms were spacious. the laundry availability.

the pool was very small and shallow, but this wouldn't be a deal breaker.

breakfast area was untidy (although very busy with guests so sure hard to keep up with) and ran out

they put a wall clock in the pool area so one can see the time while they are swimming with their kids

breakfast was really quite good, despite some covid safety limitations

water on the room would have been nice. the gym was all not accessible

only thing i wish was more variety than the same breakfast

clean. rooms were a good size. good breakfast. friendly staff

this place is clean and had a great breakfast.. only issue was hot tub was out of order

very clean, friendly staff, good variety for breakfast

was great and awesum, customer service, pool, gym, breakfast

it was quiet and there was parking right in front of my room

we have babies and they let us do a very early check in.

-wifi worked well

manager was ruled the accommodation were poor and expensive the smell was bad not able to assess wifi room too

decent wifi and clean room

traveled a lot and never experienced such a nice staff, from the woman cleaning the room, the kitchen staff and the front desk

close to niagara falls,kitchenette, happy hour, laundry room, gym

the kitchen area was terrific and would be great for an extended stay

room well stocked kitchenette comfortable bed excellent breakfast bar we got everything we needed in a hotel for a

free laundry after a 90 degree day playing lax

no basin outside the washroom and no kitchen platform in room 1.

it is quiet, safe, clean and has mini kitchen

room was upgraded from a small room for two to a suite with a small kitchen

quiet there was a small kitchen and safe parking.

the kitchen had everything in it except food items

like the mini kitchen. the fitness room was very nice. i loved the breakfast options.

the rooms were spacious and had clean kitchen facilities

great room comfortable beds mini kitchen facility gluten free bagels at breakfast

the hotel was very clean! the breakfast was also very good.

staff is great! pet friendly. breakfast ud83dudc4dud83cudffd

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

were about a 100 kids running around that were knocking on doors screaming in the hallway while there parents were

i came down but i did not see any breakfast any where??????

it was clean and no breakfast just muffins, it was very comfortable

kids would say the pool was closed

kitchenette was fantastic

nice small kitchen and laundry

staff was wonderful, elevator , laundry, pet friendly,kitchenette

the laundry worked

of the laundry facility and vending machines

i came early and was told i would have to pay an early check in fee

breakfast was excellent

fitness center perfect and the breakfast was not fancy but many varied and tasty

breakfast was good

we like everything about the hotel including the pool and hot tub

i booked a deluxe room with 2 queen beds and a kitchenette

the kitchen was a health hazard, caked in grime and absolutely nauseating