is brilliant rooms are nice, restaurant and bar are lovely it’s very quiet plenty of other food places around too if you don’t always want

approximately to main bar nd eateries

very impressed from the rooms. also restaurant really good food and fast , bar great - thank you

ideal location but bar closed a little early 11pm ;-(

bar manager jamie who checked us in was extremely pleasent and helpful

a workman was working on door when i turned up and was back when i was leaving if i never had kids with me i would not have stayed i would have went 2 another place or came home u had 2 sit on

best hotel we've been to in a long time & will definitely be rebooking to come back with the kids during summer holidays

the kids enjoyed their visit and are already planning their return

great for people travelling without kids

kids did not like the smell of cigarette smoke coming from back garden

great room service would highly

breakfast was absolutely fantastic, we all thoroughly enjoyed it

the fact that room service is not a problem at all and is with you very promptly

bottle of wine with dinner last night all was ok in the end we ended up staying extra night as kids and us were having great time x food was amazing as ever compliments to the chef x thsnk you

much we didn't like other than the fact we couldn't see a kids menu in the restaurant and that there could have been a more scottish selection of breakfast

there are lots of parking spaces in front of the hotel including disabled bays and a ramped entrance if required

great location with easy parking

was a service charge for room service which under present circumstances ie covid restrictions, i thought was not

thanks guys to you and the whole bar and restaurant team

nothing, looking forward to the spa being introduced next year.

everything! staff, room, breakfast, professional staff and oh so very kind.

exceptional room service

when we arrived the spa and sauna were not available

room service was excellent with very tasty and fairly priced food

sometimes have a spa treat to go with our stay

limited kids menu.

enjoyed the food, staff were friendly and we also enjoyed the gym and pool

for kids to be open a little later i know it's under 12 but if you haven't got anyone to watch them

like how court yard rooms have separate areas for if kids staying on pull out bed

the bar and restaurant were lovely and everyone helpful and friendly

beautiful restaurant bar area

the restaurant and bar were also lovely with beautiful views over the links and out towards the isles of arran and

com) the kitchen in the lodge was very well equipped and an additional bonus of milk, cereal, pain au

amazing views across the golf course

long weekend away with friends in the 6 bedroom lodge, complete with kitchen, pool table and outside putting green

room, excellent staff, lovely bar area and top evening meal menu

cheap and close to everything. bar was gd and beer garden

were staying as we had a function at 1pm, we requested early check in and was advised they would ask the housekeeper to have our room ready and they did,

especially the wee guy behind the bar and the lovely wee woman who served me my breakfast

was excellent, freshly cooked and washed down with a good cup of tea, and of course the bar was the

fabulous breakfast,

the breakfast is to die for

breakfast was freshly cooked, not left on trays to serve ourselves and was very good

breakfast was a treat,view was brilliant staff made our stay

very clean and lovely friendly staff nice location . lovely breakfast and nice views

staff were very pleasant as were the bar staff and waiting staff

the meals in the dining room and bar were

on our last night lockdown kicked in and the bar had to close at 6:30 p

breakfast was great so much option and kids were well catered for

the breakfast was delicious

everything especially the room and airport shuttle

breakfast had such a selection it was difficult to chose

the kids had a wonderful time playing in the garden, especially with the delightful menagerie of

beautiful house , lovely peaceful location , fab breakfast

great location, superb rooms and breakfast along with friendly host.

easy parking next kilmarnock fc

wifi a bit hit and miss in rooms fine in public areas

staff was nice and the size of the room was great lovely shower and bath good value for money and breakfast was

thought they had a gym but it s down the road in a separate centre

location was good. breakfast outstanding. overall an excellent stay. thank you

lovely room with sea view, friendly staff and excellent breakfast and evening meal.

lovely room. excellent breakfast.

and facing main road house wasn't that bad considering room was fine bathroom on small side breakfast was good plenty of

good breakfast

breakfast was delicious with plenty of choice

was perfect for what we needed - location was spot on for both preswick and troon golf courses

the bar wasn’t too expensive considering the type of hotel it is

the night porter assisted with getting some soft drinks from the bar after hours when the vending machine would not work

bar & lounges were excellent

accomodation was super comfortable, bar staff were great, food was fine.

super staff location and amazing breakfast

breakfast was incredible

breakfast was great full of good scottish heart attack munchies

the staff were very welcoming and helpful the breakfast was very good plenty to eat

cannot fault this lovely hotel,beautiful decor,immaculately clean and very nice staff,oh and the breakfast was lovely too

reception staff

on the first night i asked for room service after an horrendous journey due to the flooding

pleasant staff, convenience, cleanliness, good winelist

we had breakfast and dinner and we really enjoyed the food

the decor and lay out is so beautiful. big car park. great wifi. staff were lovely!

were very friendly, every one said good morning :) breakfast was brilliant perfect way to start the

say there was anything we didn’t like, maybe the music could be slightly louder in the bar area after meals are finished

location was good as you had shops, local bar and bus stops close by

we had dinner and breakfast and the food was delicious and lots of it

enough staff on for breakfast

the bar could be better

the bar was really nice

hotel, clean and well looked after, breakfast was really nice as well, staff there and in the bar were really friendly

accommodating with early check in special circumstances and excellent breakfast included in the price

easy to find and off road parking the the bar very cosy and comfortable

great staff, lovely evening meal, comfortable, spacious bar and fab breakfast

wasn't told about breakfast so missed it

breakfast good meals good too the staff were great and helpful

very good and plentiful at breakfast and evening meals

the atmosphere was still very good in the lounge and the bar man kept everyone entertained with his bantor

breakfast staff bar staff and the cleaners were fantastic but the reception staff were miserable

we are booking again but bringing kids for full

we arrived around two o clock and had to sit in reception like two scolded kids

stairs up to the family room with small kids

staff took care of some laundry for us which was helpful

very peaceful, excellent location right next to the beach and the the kids park and great restaurants nearby too

location good for beach kids park shops.all in walking just.up nextstreet

allowed early check in and slightly later check out - so useful considering the weather

she even washed, dried, and folded our laundry for less than it would have cost use to do it ourselves

everything. roo. was perfect. restaurant and bar were amazing.

our freshly served breakfast was delicious

breakfast was lovely the staff are so helpful and friendly especially the blonde lady at reception

the wifi is a little slow.

the only thing i would say is where you have breakfast, it is very dark

nice and spacious and had all i needed except there was no wifi

the icing on the cake was free ev charging for residents

i arrived there had been a mix up and my early check in had not been noted

lots of parking

clean and comfortable, food was good , we had breakfast and meals in lounge which were well presented and

was nice as the kids had the separate room within the room and the staff were really nice and friendly, we stayed

the breakfast was good and i made use of the pool & steam room which was good

great location for beach if with kids, 5 min walk

location excellent breakfast amazing and upgraded room which was fantastic

great location. clean and comfortable. lovely breakfast.

i highly recommend this hotel especially the staff from check in to bar and restaurant staff were great very

wifi didn't work in my room but worked on ground floor,also the generator outside bedroom window

location, style atmosphere having the spa facility is a bonus the food and staff are

hotel with nice wee swimming pool sauna and steam room to relax

we loved the gym, pool and sauna

children was great from start to finish the staff are very welcoming and helpful and the scottish breakfast is one of the best can't wait to book

rooms were expensive for what they were, possibly due to the fact that we stayed during the open golf

the bar reception warm friendly the manager james made us feel any future visits could be made for up

excellent breakfast and service. friendly staff. thoroughly enjoyable short stay.

nice diner and breakfast staff are all very

lady on reception was 10/10 and went out of her way to accommodate us with an early check in

you want to spend time on your own as you can have peace to be by yourself or you can sit in the bar or the dinning

wedding nearby, and the staff, especially kirsty, were extremely helpful and accommodating to our early check in

could hear the live music from neighbouring bar and the bottle bins getting filled once pub closed

interesting association and history with golf

we also asked for an early check in at 2pm which they gave us

the spa bath

the spa bathroom which was mentioned was not working.

booked i was told i could potentially check in early (as we were attending a wedding) i was to call the morning of arrival

for early check in and i got it no problem i couldn’t have been more grateful for the help thank

admired the decor and found the restaurant and bar area very comfortable and inviting

very good breakfast good quality and good value evening meals ample parking lovely staff

bar is in the restaurant so you cannot sit and have a drink at night as they are setting all the

lovely gardens and great for kids as they have loads of space to run around as well as swings and a slide

our room was spotless and comfortable and a great breakfast to start the day on our journey home from our great tour of scotland

breakfast in morning was exceptional and kept me going all day

the food was lovely and the bar had a friendly atmosphere

a very narrow choice of spirits in the bar with no blended whisky choice for those of us who enjoy a mixer in their whisky and not a great

there was also a cosy bar with a good selection of beers on tap and large seating area outside, ideal for nice weather

polite and friendly breakfast was one of the best

inviting bar and restaurant

more choice would be good at breakfast such as fresh fruit

highly recommend booking for an evening meal, thoroughly delicious as was the cooked breakfast

breakfast was perfect. location was peaceful. bed was very comfortable. lovely friendly staff

to go, there was no indication that there was reception for check in and that you check in at the bar restaurant which was busy with diners

only negative was the poor parking from guests at a party - and not the hotel s fault.

spa bath

friendly staff. cameron on the bar is a credit to the hotel. so friendly, happy guy

receptionist was super helpful & bar waiter nick was very kind and attentive for my evening spent in the restaurant

nice room, good outlook, ev charger in spacious car park, great staff, excellent breakfast

locals in bar very friendly and helpful

all the bar staff were brilliant made us feel welcome

music from bar was loud in the bedroom until it stopped at midnight

tea making facilities in the room, bar downstairs

the bar and hospitality. and they were great with our dog .and things to do .

bar / sitting area is so comforting

wifi was spot on

there was a bar of soap,but it wasn't antibacterial

breakfast staff not very attentive. had to ask for tea twice, but not a huge deal.

clean spacious rooms with excellent dinning facilities or room service

charged 30 for an early check in considering the room is already clean and empty for us to use

family room with two rooms in one, perfect as our kids are a bit older and the space was excellent

i didn't have breakfast my flight was very early in the morning the bar was peci lo

family room with two rooms in one, perfect as our kids are a bit older and the space was excellent

uncomfortable, doors slamming, kids running up and down

breakfast was exceptional and the kids loved the pancake machine

onsite restaurant and bar with a good breakfast included

room. breakfast. location. comfort of bed. blackout curtains.

having a sign saying order at the bar would be helpful

location to the airport, took me 5 minutes to walk over with 5 kids and 2 suitcases

the hotel was very comfortable, parking was a breeze, the restaurant and bar were great with a good selection of meals and drinks

breakfast room service again excellent

great room service

all the staff i dealt with from reception to bar were great

parking onsite in a beautiful location. great food and service here! everything was perfect

room, bar and function room were excellent, staff were really friendly and the breakfast was lovely and

breakfast excellent and the meals at the bar first class

warmth to the decor, safe parking, pleasant staff, hot water for the massive bath and a beautiful bar and

we weren’t able to try out the food because the bar was so busy,(sat night

lounge bar very comfortable and great value

breakfast was lovely

the staff, the location, the room, the breakfast additional comment the guy behind the bar tuesday night was great very friendly always had a smile on his

food was also excellent at both breakfast and dinner

we like the location, the parking, quality of room abs very friendly courteous staff.

i was trying to watch the football on sky go but the wifi was too slow .

staff were friendly, bar was good, breakfast was very good. parking on site.

food was great and the bar was very comfortable

breakfast and bar was lovely

car parking facility although prepared to move staff cars if necessary.

no time to use the tv or wifi

breakfast could start a little earlier. lack of usb charging points in room. public wifi.

great welcome from the staff, great room, great location, great breakfast

room service a really good feature

regards to the breakfast, i slept well past those hours but i must say the evening meal i had for room service was perfect in every way

then ordered room service for our nighttime hot drinks breakfast was just as good as our evening meal and again

wifi was good

nice place friendly staff good food and free parking

spa and pool were closed - semi-derelict and obviously an area that they still have to renovate

whilst the breakfast selection was good, unfortunately the food was cold.

love this hotel only down fall this time spa was closed but i'm sure it will be open again now and refubished lovely, me and my partner got

fabulous setting, excellent breakfast, very helpful staff, huge swimming pool

the spa was closed

also on arrival very difficult to find parking due to large wedding taking place

more info in the rooms regarding menu / room service / how to access wifi

well set up for kids who are welcomed in all parts of the hotel

the highlight was definitely the spa it was clean, relaxing, and very well-maintained

loved it all, swimming star bucks coffee. had little play bit for kids

food in restaurant amazing, breakfast great choice and tasty with added bonus of having room service-much appreciated after a late night

rooms are comfortable and clean. wifi is good room service food was good.

swimming pool was great for kids

really liked the quirky story behind the douglas hotel and the early check in

large room with great parking and plenty of hot water

comfy bed nice sized room with lounge area good wifi and room service

free parking and very close to city centre.

car park on site was handy but plenty of street parking too

was very nice and room service was very efficient and quick and staff were fantastic couldn t do enough for us so

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

staff room bar location all fab fir our needs

very nice staff and cozy bar which also served breakfast

lovely modern room and very kind staff. the bar was cosy for us too.

tasty breakfast

the cooked breakfast was delicious and there were other options too

lovely pool with floats for kids to play with and nice steam room and sauna

room was spacious. facilities was brilliant. gym and pool as part of our room price.

on the day for friends partner and he got to use the facilities before check in brilliant for kids

professional, and helpful, ensuring our stay was as confort as possible with having two young kids

friendly staff, good breakfast.

breakfast was amazing, cleanliness was perfect

with friendly staffs, good facilities

kids loved it

do with a water fountain in the pool area not just in the gym area hated the idea of having to go out to use the facility in

food was good and bar staff very friendly

nice late check out

my husband didn't like the bar bill!

breakfast arrangements

early check in and free guest laundry albeit dryer needs an upgrade

bar was great and outside seating by the river

breakfast was spot on and location was perfect and the evening meal me and the wife had was

staff, breakfast, gym

to work out there is a few dumbbells and weight stack however it dose say fitness room not gym

in roof top bar not very pleasant

rooftop bar has some great views

cinema next door and casino across the car park - we didn’t go so couldn’t recommend/comment on that

the breakfast bar was also good if you wanted a light snack to start the day - free coffee and tea too

very clean & secure, comfy bed too & a late check out was great

location was great with bowling, cinema, casino and a few restaurants

cinema, bingo, casino and decent food options 1min away

gym is good, small but well equipped

great to have a gym, pool table, table football and a photo booth too

check in reception staff bar staff very helpful very clean rooms nice touch with a welcome

pool table and gym available in the hotel

the staff were really friendly and the location was fabulous ud83dudc4c i really liked the late check out at 12pm which was great to have a lie in

our room was very large which was great with 2 kids and the view was stunning over the clyde

close to sec for concert , breakfast was excellent

was embarrassing for all involved, however staff added complimentary breakfast for myself and kids

excellent position and great breakfast

my partner was up and down all night being unable to sleep, i ended up having to ask for late check out as i was absolutely exhausted from having no sleep either as i didn't want to sleep

room, spacious, comfy bed, wifi was great, bathroom was lovely and clean

clean room, comfortable bed, great bathroom, fast wifi

good wifi

it didn't have a bar where you could get a drink

great bar down the road called the slope, which has a great choice of home made food too

we obviously had our 4 year old, so understand what kids are like, but why she had her kids at work i don t know

construction all around hotel entrance, very inconvenient and dangerous for kids to walk along street traffic

glasgow is unheard of) nice lobby

from 8 am adults and kids running up and down corridor shouting and banging on doors either side of my room

new executive bedrooms good wifi free parking

good breakfast...and early check in...

great breakfast!!! local park close for kids.

the triple room is perfect for a single parent with two kids

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

unbelievable so clean of a hotel staff was so nice just feels like home i was there with my 3 kids one son a amputee and i just felt so comfortable i have a cleaning disorder love to clean and

the rooms were comfortable and attractive; breakfast was very good and the staff was also great

great staff range of beverages in the room and lovely breakfast in the morning

breakfast was continental which suits me but a few hot items would have been nice as my hubby loves

the reality was a selection of processed food, bar a bowl of fruit

we loved the quirkiness of the room and the breakfast

the room service and food was above eny thing i've paid for in the past will come again

air conditioning and the gym

will be staying again a bit of advice to anyone going to the concerts it s easier driving and parking up as glasgow was hectic and a taxi would cost you a lot of money on

there was no room service

night ordering room service was like i had ordered from a fast food place

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles lying about

their best and could managed a room for us within 30 min, not only that they also offered us a late check out when we had our flight

comfy bed cheap breakfast kids ate free

friendly staff who helped get an early check in

hydro arena and city centre 24 hour m & s 1 minute walk away staff facilitated early check in and late check out which was really

food for breakfast and dinner was beautiful and the evening meal was priced so well for the amount and

wifi rubbish teabags never replenished by room service receptionist just did not seem to exist

parking is on-site, plentiful and free

thw room was immaculate modern cosy and had great facilities like the spa bath which was amazing

loved our room and the location of the room, and the entertainment in the bar was amazing dj played the best music and my partner loved being able to watch the

good wifi throughout

lovely room, great spa facilities

great spa facilities

room service was fine

room service was good, and the size of the family room was great

the spa x

for small kids it hard to get to the pool

the gym it a bit old and didnt feel clean

kids in the bar late at night

spa facilities were excellent

swimming pool was great for the kids and if i stayed longer i would of used the massage

breakfast was lovely and also room service came up within 15 min

quickly inform us on where things where or assisted us in each part of the hotel

felt welcome with the kids

the food in the restaurant was lovely the staff were also very friendly and helpful spoke to the kids and made us very welcome

friendly helpful staff, lovely breakfast

stay was magnificent the only downfall was the cafe and bar ect were not open

large comfortable room, very good breakfast, nice bar and friendly staff

fact that there is a bar with small food selection is great too

beautiful room lovely breakfast and friendly staff x

you have a beautiful park to take a walk and can watch the kids run around

nice room clean and comfortable restaurant was very nice food pretty good, breakfast excellent

it is difficult for kids to manage and risk getting burned

to enjoy an evening meal but they looked and smelt delicious and were reasonably priced as was room service and the choice of a full or continental breakfast

you can have a drink or a coffee at the bar and there s folk to talk to if you want to or relax in your comfy room with your

most staff were helpful, early check

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent they have used for towels and beds, quite a sickly smell

nice bar area

and the bar especially the front area where you have an excellent view of the street and can people

early check in was very useful and accomadated well.