the breakfast was exceptional, well presented and cooked to

airport shuttle a real bonus, also excellent for golfing holiday

host accommodated an early check in which was very much appreciated due to a wedding nearby

the added bonus was the alpaca duke and pony muppet who my kids loved

alpaca and ponies really friendly and a big hit with the kids

a big issue for most but breakfast was slow to serve, it’s tricky for us with kids to keep them occupied, we ended up going outside to the garden which was lovely

breakfast was great so much option and kids were well catered for

so lovely and the location was great - not far from city centre and perfect for those going on golf trips

the hotel is popular with golfers and there were at least three parties of 8-12 men, which made for a noisy and boisterous

hotel is close to the golf , shops and restaurants which is great

it was a short drive to prestwick town, the beach, golf courses and the airport

50 when they called on my phone to say they would need to cancel my booking because the had a laundry issue

staff throughout the hotel was absolutely great, food was spot on, lad on the bar (sorry can’t remember his name) was great had a laugh, rooms are in need of updating but very

was perfect for what we needed - location was spot on for both preswick and troon golf courses

handy for the airport and golf

place to stay just some of the punters abusive to staff 1 bar staff walked out ( just getting trained

especially the wee guy behind the bar and the lovely wee woman who served me my breakfast

was excellent, freshly cooked and washed down with a good cup of tea, and of course the bar was the

we thought we had a good start when they allowed us a very early check in, because we were absolutely soaked, but it went downhill from there

cheap and close to everything. bar was gd and beer garden

very clean and lovely friendly staff nice location . lovely breakfast and nice views

breakfast was a treat,view was brilliant staff made our stay

beautiful hotel and setting. lovely clean room. superb dinner and breakfast.

breakfast was freshly cooked, not left on trays to serve ourselves and was very good

fabulous breakfast,

location was good as you had shops, local bar and bus stops close by

excellent choice at breakfast

we had dinner and breakfast and the food was delicious and lots of it

lovely hotel with nice bar area and very friendly staff

breakfast, needed to start you off on a busy day

the icing on the cake was free ev charging for residents

ry convenient) breakfast much improved from last visit

the wifi signal was not strong enough to reach our room

room service was excellent as needed to work so didn't want to go down and eat

i arrived there had been a mix up and my early check in had not been noted

we arrived around two o clock and had to sit in reception like two scolded kids

never been hotel like it sitting waiting like school kids

we had a lovely meal, great service in bar and restaurant and the breakfast was really nice

the only aspect we didn't like was the laundry piles near the lift.

supplied water (and a sausage for breakfast) for the dog

she even washed, dried, and folded our laundry for less than it would have cost use to do it ourselves

location good for beach kids park shops.all in walking just.up nextstreet

very peaceful, excellent location right next to the beach and the the kids park and great restaurants nearby too

allowed early check in and slightly later check out - so useful considering the weather

staff centrally located excellent breakfast overall enjoyed our stay would definitely recommend the

and couldn't get my money back for 5 days their saying that left me no money to spend with my kids the next day so i had to borrow money to try cover what that ladies charge me i told her

carpet needs lifting in gym

was bad- my enquiry about early check in was only replied to 2 days later amd after i had checked out

every thing bedroom huge staff lovely nice bar area drinks good price

access to gym wasn’t with room access card. no towels obvious when using sauna and steam room.

the restaurant was excellent for dinner and breakfast with a cracking view over the golf

breakfast was absolutely delicious

great gym, easy

the location, bar and restaurant no complaints

you want to spend time on your own as you can have peace to be by yourself or you can sit in the bar or the dinning

location, room clean and comfortable, bar facilities and food excellent

wedding nearby, and the staff, especially kirsty, were extremely helpful and accommodating to our early check in

could hear the live music from neighbouring bar and the bottle bins getting filled once pub closed

car parking free also good , the staff very helpful no problem when we requested a late check out all in all enjoyable stay and would recommend

for beach and play area and town centre, great green area for kicking the ball about, swimming pool was great too, and staff were very polite

was lovely and clean,desk clerk was very helpful,was a bar and restaurant, bit outside to sit in sun with beers,very friendly

we stayed in the arran suite oh my what a room that is, an amazing spa bath with a tv, smart tv and amazing view of the sea and arran

only minor gripe was the strength of wifi signal in room could be a little stronger

, it is one of the nicest hotels i have stayed in in a long while, excellent facilities great parking

for suite, which was really just a double room with a spa bath - fine but the bathroom was tiled ceiling to floor and was so dirty, marks everywhere and

a picky complaint , we booked the suite with spa bath , which was lovely but no robes and lack of towels let it

into room it was unbelievable best night we have had bed comfy bath absolutely amazing as was a spa bath air conditioner and also tea and coffee and biscuits what just made it

booked i was told i could potentially check in early (as we were attending a wedding) i was to call the morning of arrival

the peaceful cosy environment , spa bath . massive bed …☺️

very good breakfast good quality and good value evening meals ample parking lovely staff

very friendly staff. breakfast was delicious

welcoming staff , cosy lounge and bar , spacious room , lots of character, great food

our room was spotless and comfortable and a great breakfast to start the day on our journey home from our great tour of scotland

waiter service rather than buffet for breakfast becomes more time-consuming but this is

it has a fantastic bar & restaurant

good comfy bed, good parking

cooked hot breakfast, exceptional spa with friendly and professional staff, relaxed and friendly

hotel, next door to the women's open golf event which we attended

wifi was great also

polite and friendly breakfast was one of the best

charming hotel stunning rooms amazing scents and wonderful service oh and the bar food and breakfast was outstanding xx great place to stay in ayr will be back

there was also a cosy bar with a good selection of beers on tap and large seating area outside, ideal for nice weather

our breakfast was lovely and staff were all fresh and bubbly

staff was freindly snd helpful breakfast lovely had a dinner in resturant to which was

evening meal was excellent and although there was a wee hiccup with breakfast the staff went out of there way to help

it has a lovely bar which was very lively, but welcoming , whilst i stayed

however, we heard that some guests werent to pleased about the noise coming from bar area on the saturday evening

the staff were unbelievably nice the food was epic and the bar area was amazing

loved everything! our room, the bar and the fabulous restaurant, but mist if all, the staff

large comfy rooms, lovely breakfast

would highly recommend very friendly staff met all our requirements including late night room service we will definitely be using again for future business

good evening meal and breakfast and room was a good size and comfortable and wifi worked

all the food was lovely and bar is reasonably priced for being a hotel

bottle of wine with dinner last night all was ok in the end we ended up staying extra night as kids and us were having great time x food was amazing as ever compliments to the chef x thsnk you

so convenient to everywhere we needed, golf courses and the pub!

also had toys for kids out the back court yard

small apartment had everything we needed the kids loved the garden staff were very friendly and helpful amazing value for money decor was lovely

stayed at harbourside as a base for a 3 day golf break playing the fabulous golf courses in ayrshire

it was immaculately clean, cosy with lots of touches that really made a difference, especially after an 11 hour

facilities, room, evening meal with drinks and full breakfast. next to rugby park.

would have been easier if there had been menus in the room for room service

clean and tidy room breakfast great menu with several choices and dinner was superb choices for dinner were

nice just to spend our wedding night without our kids but not to far away from them

but the noise was horrific kids left loose to around under you re feet

parking

and free parking close by

the cosy bar is great for some drinks at night

hotel fabulous facilities great location and parking lovely food such a comfortable

good restaurant, excellent breakfast friendly staff always available highly recommended, the parking is very practical behind the structure and public, feeling of a familiar and safe place

handy to have the ev charger on site

bar closes at 10 which is a little early but not sure if that’s just because of covid

approximately to main bar nd eateries

is brilliant rooms are nice, restaurant and bar are lovely it’s very quiet plenty of other food places around too if you don’t always want

very impressed from the rooms. also restaurant really good food and fast , bar great - thank you

there was no room service option/menu

chelsea on the bar and the breakfast waitress were both really pleasant

to pay £10 per hour for early check in which we didn't find out about until we checked into the hotel

ideally placed for my needs. ample parking for bigger vans.

pleasant staff, convenience, cleanliness, good winelist

altho live ayrshire, great place for a couple getaway from the kids :)) cocktails selection is amazing and all facilities are second to

no pool or spa

seperate bar area would have been good

the parking facilities were excellent

good hotel car parking

limited kids menu.

parking was very

the bar and restaurant were lovely and everyone helpful and friendly

clean& good room service

stayed here several times nothing changes excellent staff rooms breakfast cant fault it

they accommodated an early breakfast as we were travelling to the open golf

food was delicious (evening meal and full scottish breakfast)

breakfast was well serviced , dinner was excellent service was great , service of staff was

the restaurant and bar are down the stair in the hotel, you only a bus away from the city

the bar and restraint was there if need

dinner and breakfast

lovely room with sea view, friendly staff and excellent breakfast and evening meal.

the staff was very helpful, the room was comfortable and clean and the food (breakfast and dinner) was incredible

the room had a separate living room area which would be great if you had kids with you

breakfast staff was amazing, so friendly and helpful covid restrictions were so well handled, felt

food for room service was particularly good, room was lovely and decor tasteful

the room, late check out & the breakfast also the staff were very friendly

parking onsite in a beautiful location. great food and service here! everything was perfect

staff where gr8 the food was excellent and the 24hr bar magnificent, and paul is a very good manager

the hotel was very comfortable, parking was a breeze, the restaurant and bar were great with a good selection of meals and drinks

comfortable bed, high speed wifi, taste good breakfast

did wait almost 30 mins for a bottled beer and cocktail

the wifi was slow, the fan in the bathroom didn't work and the shower only ran boiling hot.

only disappointment was one of my poached was slightly undercooked and the wifi wasn t great

although we arrived too late for dinner, the room service was excellent

cannot fault this lovely hotel,beautiful decor,immaculately clean and very nice staff,oh and the breakfast was lovely too

breakfast was amazing

meal at night and breakfast in morning were excellent. staff were also great

such a nice hotel made it more special breakfast was also very nce in the morning will defiantly go bak soon just for a nice break❤largs

breakfast was lovely with a wide choice of both continental and cooked options

hotel, clean and well looked after, breakfast was really nice as well, staff there and in the bar were really friendly

accommodating with early check in special circumstances and excellent breakfast included in the price

a bit uncomfortable in bar as bar maid was afraid of dogs and made this obvious, we just went to a dog friendly place in

the bar could be better

easy to find and off road parking the the bar very cosy and comfortable

breakfast was good and the plenty of space and in our bedroom.

checkout being a little later maybe 12 and breakfast being available till maybe 10.30

this included house keeping, bar and dining room staff

position on the main road large car park ideal for camper size vans bus stop into the centre directly outside

breakfast where lovely

great welcome from the staff, great room, great location, great breakfast

the room was sparkling clean and had a mini bar with soft drinks, alcohol and sweet/savory snacks

friendly staff, lovely room, good car parking

perfect near the station easy parking, helpful friendly staff room lovely comfortable breakfast excellent evening meal curry was

fantastic property.. value for money. ample of free parking available at hotel

lots of parking and nothing was too much trouble for the staff

the breakfast was simply amazing

the staff, the location, the room, the breakfast additional comment the guy behind the bar tuesday night was great very friendly always had a smile on his

wifi signal was not as strong as i would have liked

wifi open, not secure

had car-parking

asked for late check out on booking but didn t stay because if this

nice room. great staff. excellent breakfast.

breakfast was good. beer garden looked great.

i didnt use the wifi so didnt comment on

at 1yr ) liked sitting here playing with blocks and even other parents came along with their kids and sat

bar has good selection and no problem getting table at restaurant

the highlight was definitely the spa it was clean, relaxing, and very well-maintained

spa facilities where so good and my 2 daughters loved the pool

room service was on the expensive side.

giving the kids an easter egg was a very nice touch and the kids loved it

are very helpfull, rooms and hotel very stylish, pool perfect for kids, food is delicious

unfortunately we were slightly later down than planned, and the kids missed there evening swim we had planned

spa facilities was very good swimming pool very nice ud83dudc4c

gym and restaurant were good. room was very new and good

wifi worked after 4 hours be never reconnected after i re-entered the building.

excellent buffet breakfast, parking was great,no hassle .

very helpful, room clean, spacious and comfy, free parking excellent, wifi good, only 2 criticisms; gym still not open; shower head too small

the gym was fairly reasonable and everything worked fine

gym, family room, good prices, location

lounge bar very comfortable and great value

we weren’t able to try out the food because the bar was so busy,(sat night

were very friendly, we couldn't book an early check in online but they staff were able to accommodate this request

customer service, cleanliness early check in and tartan carpet

breakfast excellent and the meals at the bar first class

location with parking

hotel, bar and restaurant

also had ev charging in the parking area which is great

restaurant, bar and hotel

slow wifi in room with frequent drop outs

proximity to airport. bed was extremely comfortable. room service was good.

and was able to get an early check in after arriving on an early morning trans-atlantic flight

i'd paid for breakfast this morning and very impressed with the quality of food and selection on offer

kids had an uncomfortable sleep on a hard as rock sofa bed

big plus is that they do room service, so breakfast in my room - tbh it could have been hotter but i think that's the price

husband said the breakfast was excellent

walking distance to the airport which was helpful with two small kids

service at bar was very slow, one pedantic dude serving a busy place

breakfast was also good plenty to choose from and kids to choose from aswell

unfortunately due to having an early check in we only had a continental breakfast

on-site parking was a plus as was the short walk to the

constant noise outside the room the room service ended too early

we ordered room service and the food was delicious

had to run downstairs for milk or it would come off room service

unable to order food apart from room service cold sandwiches.

overall a very great overnight stay with the kids, thanks

the cooked breakfast was delicious and there were other options too

the park, spotless clean and a cake tray for our anniversary beer garden was lovely great staff breakfast in the morning was really

the hotel was lovely and breakfast was amazing.

i arrived late and left early boxing day so can't comment on breakfast or evening meal but my twin room was super spacious, immaculately clean and comfortable

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

the gentleman on reception arranged for us to use the residents bar for the interview, this was perfectly quiet

there's also a bar downstairs that opens later in the afternoon, but we never had a chance to sample it - next

free on site parking

opposite the hotel which was a great place for a walk with a good range of play equipment for kids

gary was amazing in the breakfast area, setting us all up for the day with his funny and happy attitude

m), would nave preferred an extra hour.

friendly staff arranged an extra hour to allow a late check out

the food in the bar next door was absolutely fantastic

wine in bar was hot and no shelf s in bathroom.

monday to thursday the bar closes surprisingly early

only complaint was that i would prefer my poached eggs at breakfast not to still contain pieces of shell

critique would be there was no dog friendly areas in the public spaces and a small section of the bar would’ve been appreciated

there aren't any pool/gym/spa facilities

my bed was comfy, breakfast was decadent…

was closed and we got just a “light lunchstyle” dinner in an uncomfortable bar area

modern, extremely clean , loved the spa n money saving offers great location already recommended to friends will definitely be

were superb, sorting seating out in lobby for late drink (gareth) which was just very kind but breakfast thai morning was disappointing

clean, central, spa facilities and bar/restaurant on site as well as a starbucks

room was spacious. facilities was brilliant. gym and pool as part of our room price.

pool and spa facilities great

the location is good, long breakfast until 12for 8€ for adult, kids for free.

to the golf course we were playing at the next morning

great shower, comfy bed, and good continental breakfast

was super especially seen as i was travelling with kids

also the bar was opened late and all drinks were chilled

extremely friendly and helpful and very good with our children, we also used the pool which the kids loved

in our room was excellent dinner was lovely and staff were really attentive spa area was great everything we

do with a water fountain in the pool area not just in the gym area hated the idea of having to go out to use the facility in here while people using these

any time a hotel makes a fuss of young kids is a plus from

while we had a few cocktails and enjoy a little down time while she made friends with the other kids there

reception, bar & housekeeping staff all friendly and helpful 5*

getting breakfast was a bit chaotic at busy times, but the breakfast itself was delicious.

the bar was expensive as it cost £15 for 2 gin and tonics

early check in available, friendly staff, great rooms and clean. would definitely come again!

the bar is set out very nice and very welcoming environment

there is not any gym, spa, swimming g pool etc.

location and early check in very grateful for the early check in

member of staff at sky bar was a bit off when we asked if we could sit on couches and said they were all booked

it was a shame the gym was closed, but that was down to covid.

staff, breakfast, gym

reception by a lovely young lady but didn’t get her name unfortunately and also got a slightly early check in

location, fun atmosphere and late check out

had emailed in advance about early check in and was told to ask on day of arrival

check in reception staff bar staff very helpful very clean rooms nice touch with a welcome

staff at the bar and front desk were extremely patient and kind, dealing very well with people who had had too

offers every comfort, spacious and clean rooms, excellent views of the city, and a well-equipped gym on the first floor

very comfortable bed, gym, buffet breakfast with healthy options.

saves all hastle trying to get home breakfast a bit expensive but it was a

gym was too small

my two kids enjoyed the stay and the staff made them feel special

the ac never worked, breakfast was cold, laundry was 12 per bag

wifi worked fine

we required early check in and it was sorted absolutely fantastic

pool is open to the public, so i didn't get in for a swim for kids but maybe next time

pool is open to the public, so i didn't get in for a swim for kids but maybe next time

push to pay for wifi.

handy for town and good parking for £10. excellent pool for kids

the gym it a bit old and didnt feel clean

hot chocolate, pizza & cookies on arrival in the foyer which the kids loved

from reception to the bar

from 8 am adults and kids running up and down corridor shouting and banging on doors either side of my room

glasgow is unheard of) nice lobby

i ordered room service for dinner which arrived very quickly; and was faultless

there was no gate at the top of the steps and a group of kids walked down and smashed glass directly outside our window

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby

the restaurant and bar had a modern feel and appearance

restaurant and bar was very quiet

wifi is a bit slow at times, but not a major issue.

that i didn't like it, but felt bar could have been better stocked e

great bar down the road called the slope, which has a great choice of home made food too

not really suitable for young kids

good breakfast...and early check in...

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

location and early check in was appreciated

the triple room is perfect for a single parent with two kids

a bit noisy from the room upstairs. kids running about a lot.

bar was slightly expensive the weighted cable machine in the gym is missing many attachments

i ordered breakfast room service it arrived on time and was delicious.

the communal areas and the room were beautifully decorated and immaculately clean and very comfortable

staff lovely! security man gifted our kids a small teddy bear!

the gym and location. the receptionist was excellent

only thing i'd suggest is for the room service menu - after 10pm the choices are a bit limited, i think to either curry or pizza, and

the room, gym and breakfast. clean room

early check in was fantastic paid extra however happy to fo that as ut meant we could freshen up

great hotel. they gave us an early check in which really helped us out.

facilities, clean and everything you need in the city staff very helpful - service at breakfast very helpful and food very good, excellent range available and high quality

there is also a 24hr gym available

having the kitchen was a definite plus

the apartment was well-equipped with lots of thoughtful touches: a fully stocked kitchen with a fridge, kettle, dishwasher, microwave, cooker, and coffee machine

booked the stay with breakfast included, but i wouldn’t necessarily recommend it

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been

we loved the quirkiness of the room and the breakfast

breakfast was fine, would have more gluten free/vegan choices and a full scottish breakfast:) the

the breakfast is generous and delicious

the rooms were comfortable and attractive; breakfast was very good and the staff was also great

breakfast was continental which suits me but a few hot items would have been nice as my hubby loves