no wifi is what you need around the lake to enjoy it the fullest

our kids

enagers) loved the family style dinners meeting other travellers

no laundry facilities

as i have adopted kids of color that is not something i appreciate

oh and the wifi is great throughout

also there are spa treatments like sauna, massages, hot tubs and swimming stops

wifi is a bit slow in the rooms

served us room service dinner even though we got there late and the kitchen was almost ready to close

wifi in my room it pretty weak.

room was beautiful and we had a good time at the pool

i looked forward to coming home each night and relaxing in the pool and room

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

they also have a nice heated pool

don't speak english, little services offered after 5:00pm, wifi not very efficient in the rooms

breakfast was amazing

wish the restaurant was open earlier for breakfast and stayed open for dinner

lot of natural light, silence,comfortable bed, towels and strong wifi

breakfast was included and delicious

the staff was very friendly and helpful. the pool was great! very nice view of the lake.

at the resort was good except the wifi was very weak

peaceful clean room, pool, and direct access to the lake was fantastic

only the fact that the pool was closed by the time we stayed there.

the wifi was not great.

view is spectacular and there is a lovely swimming pool and jacuzzi to soak in after hiking all around and going on boat rides and walking around the

early closing hours of pool. :

they did not have room service and were not flexible at

charming library type bar with fireplace and great pool with infinity hot tub

no wet bar or refrigerator

has a pool, bar, pool table and many games available

nice pool to hang out and the morning yoga at the beach is definitely a must do

lovely pool, friendly staff and easy place to get transport from.

i would recommend to include breakfast

the pool was very crowded they give swimming lessons there

excellent small café on the grounds and a beautiful infinity pool overlooking the lake

we went to the pool, kayaking, ate at the restaurant, and had amazing coffee and desserts at the cafe

pool was chilly and a bit small, but it was never crowded so worked out

the gardens are lovely and the small infinity pool was a nice bonus for us

the staff was helpful with setting up a jetski rental for myself to take my kids

kids crying in the morning

pool w/slide

lovely hotel with large inner garden good location nice view on lake from pool and restaurant

with a climbing frame, trampolines and little football goals for the children to enjoy and the pool had a fantastic slide too

although i was charged the extra the room service did not respond, because there were left only towels for one person

7)

the hotel offers free parking, which is a block away

parking is included, but it is about 2 blocks away

overcharged for a load of laundry

parking is around the corner in private lot

cheap laundry service, availability of travel services

great location, friendly staff, cheap laundry service and good shower.

the location is great, the laundry service was quick and clean, and the staff were friendly

it offers laundry services and the stuff is friendly and smiling

the staff were very friendly and assisted with laundry and other documents that we needed printed

clean rooms, good location, quieter location than some, restaurant on the property, did my laundry quickly

parking was kind of tight

lack of adequate parking

laundry service was also quick and well

and secure parking

excelente service,the swimming pool,the outside movie..the view to the lake super!

tdoors s cinema, pinata, etc

the big plus for us is the kids' club on the weekend, including an open-air movie night with popcorn on saturday for the kids

there is a kids club which is one of the reasons we booked this hotel but only open on weekends, a pity

nice bathrooms and good room service with free delicious guatemalan coffee you can make in small perculators

where else can you get a bed for 6$ with breakfast included

the breakfast was served rather late at 8 am and not before that

breakfast is delicious

accommodating staff, comfy bed, convenient location, clean private room with bathroom, basic breakfast included, the price

staff we had were super friendly and even organised a take away breakfast for us

no ac in rooms, pool wasn t available

the water in the pool was very cool, almost cold

lovely pool

the pool area is sheltered from wind and it s pretty quiet in the rooms

nice to have a pool to swim after a long travel day

also, the hotel has a lovely little outdoor pool as well as an indoor pool table and foosball that kept our teenagers happy and busy

there was no fridge even not in lobby and also swimming pool is not real fyi

wifi was weak

pool was constantly dirty, my kids were not able to enjoy it

had issue with the water not working for a day, and then the wifi not working- though the staff were very helpful letting us use the office wifi for flight

we got our laundry done here with a 24-hour turnaround

i felt safe using the parking as well

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

have laundry services onsite

pictures show the playground for kids that does not exist

were all very helpful plus the location was excellent with very secure parking

wifi was only available near the office, not in the rooms

night was just awful - noisy

also, parking was included which was great

we had the best laundry service in 4 months travelling

the laundry service is very expensive, might be better to do it next

the owners were very friendly and allowed us an early check in as the room was ready

they helped us with arranging shuttles and offered laundry service

the breakfast was awesome, great coffee!

location, value, views from property third level terrace, breakfast, overall it was great

pool area was very nice

the breakfast was delicious and all was very clean and safe

so you get restful sleep, the breakfast was one of the best we had

wifi was super great for video calls. dropped a few times.

was friendly and attentive, there was free drinking water and in guatemalan terms good wifi

you are traveling in a car, the road is very extremely narrow, so that means you have to pay for parking and then get a tuktuk, also the balcony door/windows make incredible scratching noise if

narrow street & tight parking. lots of neighborhood dog barking in the night

wifi was good in the room

great breakfast

we managed to get a good night sleep and breakfast after a day of flights- just what we needed

good location wondeful breakfast, easy parking, good price, friendly staff, i have nothing to complain about

beautiful hotel at great location with a great breakfast

the girls running the kitchen are very loud, waking us up early in the morning.

parking. it was difficult to get the car down the narrow road.

wifi was weak.

it wasn't quiet, i never found the wifi password, loud neighbors.

parking far from hotel

hotel, 3-4 star quality, wonderful staff, strong wifi, hot water

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

affordable laundry service

location,laundry

good value for money, nice staff, laundry service.

cheap and quick laundry service

has a pool table and table tennis too

hotel has amazing amenities including a jacuzzi, dock and tiny pool

property is poorly design and the amount of noise from other rooms, halls and kitchen can get annoying

i stayed in a small separate house with a kitchen.

they close the kitchen and bar at 7 pm

i had a great breakfast every morning

loved the free breakfast, staff and the view from the hostel

friendly staff, beautifull location and nice breakfast

breakfast is delicious, there are lots of activities to do both in the hostel and around town

great hostel, very nice staff. breakfast is amazing !

we were allowed to use the kitchen downstairs to make food before we left which was amazing

the top floor so had great views and although very basic, we had everything we needed, including kitchen facilities and warm water

in the city, the cristobal colon bus station, the rooms are suites, spotless clean, and the breakfast here would be worth paying more than $15 for with waiters service and menu- not just a

the location was the best thing and the parking help me a lot

my room was good equipped, hot water in shower, nice breakfast

the day starts off with excellent guatemalan coffee and moves to a wonderful, traditional breakfast of eggs, fruit, meat, toast and more coffee

very friendly staff. included nice breakfast.

great wifi

wifi doesn't reliably reach the outlying rooms.

has the best wifi on the lake

they have a spa although the front desk staff didn t say anything about it

wifi was really slow and unreliable

the hotel is clean, they have plenty of hot water, the breakfast is really good, and their laundry service is excellent

we could use the kitchen and take a ride with bicycles

laundry service

the hotel has a big kitchen with everything you need and many

guests are given the use of the hotel kitchen should they wish to prepare food

at breakfast the restaurant informed us they had not been shopping and had only eggs

the view is really amazing!! nice breakfast

breakfast is available but opened too late for us since most of the touristic activites start quite

breakfast is provided at a low cost and is delicious

breakfast options very limited to non-existent, wifi only in reception area, staff not on site all

very beautiful hotel, great pool. very friendly staff, great food

perfect shower. nice view of the lake. private parking. nice park and pool.

the included breakfast was great

beautiful property, great heated pool, wonderful service.

the breakfast is a little small for a nice start in the day.

very friendly stuff. great view. kitchen

the shared kitchen was lovely and really clean…

beers expensive in the bar onsite

early check in

was served in the hotel but the kitchen was large and useful

hotel has a new pool in a nice area in front of the lake (behind the parking) right there we enjoyed the rising sun

pool very clean and warm

cozy, cheap, good pool, amazing location, super kind and helpful staff

swimming pool, sauna, jacuzzi, free water

pool was honestly too cold for swimming but not much they can do about that

location pool staff

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

the breakfast area was not really clean, and overall the place looks a little run down.

gs, pancakes and banana)

i was to leave very early so they cooked my breakfast the night before to accommodate

need to have someone available at the pool upstairs so you can easily have a drink with that amazing view

- absolutely incredible, breathtaking, tranquil from most of the points in the hotel: restaurant, pool area, almost every room 2

nothing we didn t like, but be warned there are a lot of steps if you want to use the infinity pool

the included breakfast is simply coffee, fruit and bread with jam

we particularly liked the upper house rooms with your own pool area

the pool is not for lounging around

very nice hotel, very good gym, excellent breakfast, magnificent roof top, very friendly staff

+ supernice staff, perfect breakfast, gym, pool, clean, view. reccomended! - none

all) pool

nice balcony with views of the surrounding scenery

gs, pancakes and banana) was very yummy, and the coffee always hot and fresh

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

very nice experience, the staff was always very friendly, the breakfast delicious, the garden very nice and the terrace has beautiful views

good breakfast of eggs, banana and pancakes

room, quiet, pleasant rest, delicious breakfast, very friendly staff i was able to rest well, i recommend

large room, decent wifi and hot shower

super pleasant - excellent service, great recommendations, superb morning sunrise tour, arranged laundry for us too

parking access

loads of shops nearby, parking on site

clean. comfortable bed. nice gym and shared kitchen on the roof terrace. super friendly staff.

beautiful and very clean swimming pool

couldn t believe my eyes as i ate breakfast

sized room, comfy bed, private bathroom, hot water, a wonderful terrace where breakfast is served

breakfast was very

ests, staff, roosters, dogs

as a 5 star hotel which is not for the following reasons: - no amenities - poor wifi

great breakfast, marvellous views from top terrace, good location from ferry dock & lovely staff

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

although it wasnt mentioned on the page, breakfast was included

nice breakfast, free purified water, great location

breakfast is simple but good: pancakes, fruit and coffee or tea

well located, very clean in the common areas, the kitchen and the rooftop

the kitchen is up in level 5 so consider that if you have low mobility

slow wifi

breakfast was so delicious

nice kitchen

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

they can also book tours for you and they offer a laundry service

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below you in the lake reminds you to be humble for all you have

the pool area is amazing too

water of the pool way too cold. pay only in cash available.

view of the lake, the pool was beautiful to swim in

traditional guatemalan breakfast, very healthy and refreshing.

great breakfast included and free drinking water

loved everything at this amazing hotel from staff to cleanness, good food and breakfast, fires at night amazing jacuzzi view with extra costs but good value this will forever be

breakfast was delicious

amazing, location, views, accommodation, staff, breakfast

the wifi on the rooms was bad.

but they don t have any activity to be performed at the hotel, taking into account a dirty pool and only 1 tuk tuk that works with them to take you in / out of the hotel leads to a waste of

pool water was extremely cold

hotel has a beautiful view, pool, and gardens

was no mini bar no english speaking front desk agent the restaurant did not serve drinks the pool was dirty no toilet paper in the common bathrooms only one roll of toilet paper in the room

all that said--if you are looking for some luxurious/comfortable grounds, a nice pool, beautiful view, and a totally flat area

located really close to the main pier / water front where all the shops are and parking space included for our car

from 7 am , staff is busy cleaning and getting ready to serve a good honest breakfast that is included

the location was good with beautiful views of the lake. the breakfast was excellent.

very close to the center. had parking and good breakfast. staff was very nice

staff are helpful and friendly breakfast was great large room

breakfast was great

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended at 9:00 am

really enjoyed their typical guatemalan breakfast as well

liked the traditional breakfast

super clean / nice breakfast / friendly staff / lovely garden

loved the temazcal and the breakfast

ually 10-20 mbps, 2 different networks)

strong wifi

wouldn t recommend the laundry service

d the wifi along with it)

there is a big shared kitchen (only vegetarian cooking allowed), a yoga platform/gym and the most adorable wood fired sauna (book ahead cause it's popular) (-) the communal kitchen, the sauna and the gym wouldn t be in service, many items from the restaurant were not available, to name a few (-)it's a little walk out of town (10 min) and yoga/gym has more potential

i stayed in the beautiful new a frame with pool

it has a gorgeous pool, hot tub and sauna

i loved the pool, the staff and the food at the

the pool is beautiful

around pool