no wifi is what you need around the lake to enjoy it the fullest

our kids

enagers) loved the family style dinners meeting other travellers

no laundry facilities

as i have adopted kids of color that is not something i appreciate

oh and the wifi is great throughout

also there are spa treatments like sauna, massages, hot tubs and swimming stops

wifi is a bit slow in the rooms

served us room service dinner even though we got there late and the kitchen was almost ready to close

wifi in my room it pretty weak.

breakfast was amazing

the breakfast each morning was healthy and delicious

breakfast was fantastic

breakfast great, part of nature reserve - very cool to hike, see monkeys, walk across jungle

includes good breakfast, and free access to the lovely nature reserve trails, beach and butterfly garden

stay ever,breakfast was amazing,clean room,grounds and pool/sauna were absolutely stunning

the pool was nice, everything was very clean

the bungalow, the pool

the view is amazing and the breakfast was good

was so nice, natural, confortable, the beach was so nice, the food delicious and big breakfast, the whole place was so nice , the people nice lo i will come back to this hotel as many

the bar was also great with fabulous cocktails

gorgeous pool

charming library type bar with fireplace and great pool with infinity hot tub

pm is too early.

no wet bar or refrigerator

day of my trip, i got sick accompanying fever, nausea and cold after having omelette there as a breakfast

and gym sessions, good bar and pool, with excellent music

great laundry service

selina was beautiful, the pool was nice, the other guests were awesome and we totally enjoyed our stay there

lovely pool, friendly staff and easy place to get transport from.

the staff was helpful with setting up a jetski rental for myself to take my kids

pool was chilly and a bit small, but it was never crowded so worked out

the pool had great views of the lake

excellent small café on the grounds and a beautiful infinity pool overlooking the lake

have loved to use the pool but it was pretty cold

nice pool and gardens

although i was charged the extra the room service did not respond, because there were left only towels for one person

if you have kids, they have an excellent play area, including trampolines and playsets

pool w/slide

parking was unavailable during my stay

very friendly staff, helped with a very efficient taxi and laundry service

parking is included, but it is about 2 blocks away

parking of our car was not in the hotel, but very close in secure parking, for free

7)

the hotel offers free parking, which is a block away

the laundry service was very reasonably priced

cheap laundry service, availability of travel services

it offers laundry services and the stuff is friendly and smiling

-they also provide laundry service for an extra charge

the location is great, the laundry service was quick and clean, and the staff were friendly

they also have a laundry service

central location but in quiet area, clean, affordable, good wifi, breakfast options, nice gardens and resting spaces

did not try spa at all but nice touch

great hotel, spacious room and wifi. good value.

hot water available, restaurant, storage bins for luggage if needed, laundry service too

nice bathrooms and good room service with free delicious guatemalan coffee you can make in small perculators

playground (without the kids club) needs benches/sitting possibilities with tables for drinks, shade and is overall

the big plus for us is the kids' club on the weekend, including an open-air movie night with popcorn on saturday for the kids

easy parking

everything! very clean, several activities within the hotel to do with kids.

breakfast is delicious

accommodating staff, comfy bed, convenient location, clean private room with bathroom, basic breakfast included, the price

also breakfast included for the price was amazing and very yummy

where else can you get a bed for 6$ with breakfast included

good location and good breakfast.

lovely pool

the pool area is sheltered from wind and it s pretty quiet in the rooms

no ac in rooms, pool wasn t available

the water in the pool was very cool, almost cold

nice to have a pool to swim after a long travel day

wifi was not working until i restarted the router outside the room

pool was constantly dirty, my kids were not able to enjoy it

pool was not available which is why i booked

there was no fridge even not in lobby and also swimming pool is not real fyi

had issue with the water not working for a day, and then the wifi not working- though the staff were very helpful letting us use the office wifi for flight

we got our laundry done here with a 24-hour turnaround

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

i felt safe using the parking as well

have laundry services onsite

wifi was only available near the office, not in the rooms

the spa was nice and relaxing, clean and warm

pictures show the playground for kids that does not exist

no breakfast included

we traveled with our 3 kids

the laundry service is very expensive, might be better to do it next

they helped us with arranging shuttles and offered laundry service

the owners were very friendly and allowed us an early check in as the room was ready

we had the best laundry service in 4 months travelling

you are traveling in a car, the road is very extremely narrow, so that means you have to pay for parking and then get a tuktuk, also the balcony door/windows make incredible scratching noise if

is a really narrow street leading to the parking in front of the hotel - keep in mind if you are coming with a car

wifi was super great for video calls. dropped a few times.

had to cancel the reservation because there were issues with the parking spaces and they couldn't arrange any other space for us, so they suggested to cancel the

liked the proximity of the main tourist attractions and early check in

staff was friendly. breakfast good. wonderful views. good value for money.

location, value, views from property third level terrace, breakfast, overall it was great

breakfast was good

staff were phenomenal, great to have a pool, and breakfast was delicious

so you get restful sleep, the breakfast was one of the best we had

the girls running the kitchen are very loud, waking us up early in the morning.

the room was large with a kitchenette

beautiful hotel at great location with a great breakfast

comfortable and quiet. breakfast was delicious ud83dude0b

breakfast was delicious

bad wifi, accessibility to drinking water, cockroach

parking is included on site, but the path to the hotel is very narrow

hotel, 3-4 star quality, wonderful staff, strong wifi, hot water

parking - the hotel is found down a very narrow corridor that can barely fit a small car

parking. it was difficult to get the car down the narrow road.

location,laundry

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

affordable laundry service

good value for money, nice staff, laundry service.

they also have a nice heated pool

i looked forward to coming home each night and relaxing in the pool and room

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

room was beautiful and we had a good time at the pool

cheap and quick laundry service

we were allowed to use the kitchen downstairs to make food before we left which was amazing

the top floor so had great views and although very basic, we had everything we needed, including kitchen facilities and warm water

hotel is pretty and confortable, there is a swimming pool

was wonderful , room was very clean and suprisingly large, hot water which was great , the chapin breakfast and coffee was amazing you had a choice of american or chapin

parking was provided which felt good

very friendly staff. included nice breakfast.

breakfast was filling and in a very nice courtyard had an entire room for myself with balcony the

possible to make a laundry here, overall nice accomodation with hot shower for very good price

the hotel is clean, they have plenty of hot water, the breakfast is really good, and their laundry service is excellent

they allowed us to do an early check in

,wifi very good , kitchen big , and café and thea all the day and night if you want

also, we took advantage of the laundry service i wish i could take this hotel with me on this trip

pool was tiny

they close the kitchen and bar at 7 pm

nice pool and right can walk right up to lake for great swimming area

the pool on the other hand needs more cleaning and care, we didn’t use it because of it

clean, spacious room with kitchen area

the common area is good they had music from 5 pm to 10 pm they have a bar the view is marvelous

the view & the breakfast was delicious ♡♡♡ it really allowed you to connect with the lake!

loved the beach bar and views from bar. staff were lovely also. ping pong table was a nice touch

staff was incredibly, lake access was great, the free breakfast lovely.

amazing breakfast, location and vibe

truly lived up to its name ud83cudf31 the beds were super comfortable and i also loved the spa style bathrooms

they have a spa although the front desk staff didn t say anything about it

wifi was great for taking

ndles, blankets included) - tea and coffee in the morning available including room service - good restaurant - friendly

breakfast buffet is lovely but choices could be bigger. wifi is not the best.

at breakfast the restaurant informed us they had not been shopping and had only eggs

the view is really amazing!! nice breakfast

breakfast is available but opened too late for us since most of the touristic activites start quite

breakfast is provided at a low cost and is delicious

breakfast options very limited to non-existent, wifi only in reception area, staff not on site all

very beautiful hotel, great pool. very friendly staff, great food

perfect shower. nice view of the lake. private parking. nice park and pool.

the included breakfast was great

beautiful property, great heated pool, wonderful service.

the breakfast is a little small for a nice start in the day.

if it's fully booked then residents of the hotel are not able to use its facilities

need to have someone available at the pool upstairs so you can easily have a drink with that amazing view

the included breakfast is simply coffee, fruit and bread with jam

unfair to charge the full price of a chapin breakfast when the continental breakfast is included

we stayed on the higher level rooms located 150 steps up, near to the infinity pool and jacuzzi

the bar upstairs kept blasting music the entire afternoon until late in the

there is a big share kitchen, very big terrace with beautiful wiev on a whole lake

good food in the restaurant and there is also a kitchen where you can make your own stuff

early check in

beers expensive in the bar onsite

gs, pancakes and banana)

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

the breakfast area was not really clean, and overall the place looks a little run down.

i was to leave very early so they cooked my breakfast the night before to accommodate

i got the pool to myself both times

pool a bit dirty

swimming pool, sauna, jacuzzi, free water

cozy, cheap, good pool, amazing location, super kind and helpful staff

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

location pool staff

the pool is not for lounging around

very nice hotel, very good gym, excellent breakfast, magnificent roof top, very friendly staff

+ supernice staff, perfect breakfast, gym, pool, clean, view. reccomended! - none

all) pool

nice balcony with views of the surrounding scenery

gs, pancakes and banana) was very yummy, and the coffee always hot and fresh

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

very nice experience, the staff was always very friendly, the breakfast delicious, the garden very nice and the terrace has beautiful views

good breakfast of eggs, banana and pancakes

room, quiet, pleasant rest, delicious breakfast, very friendly staff i was able to rest well, i recommend

beautiful and very clean swimming pool

large room, decent wifi and hot shower

super pleasant - excellent service, great recommendations, superb morning sunrise tour, arranged laundry for us too

parking access

loads of shops nearby, parking on site

clean. comfortable bed. nice gym and shared kitchen on the roof terrace. super friendly staff.

couldn t believe my eyes as i ate breakfast

sized room, comfy bed, private bathroom, hot water, a wonderful terrace where breakfast is served

breakfast was very

ests, staff, roosters, dogs

as a 5 star hotel which is not for the following reasons: - no amenities - poor wifi

great breakfast, marvellous views from top terrace, good location from ferry dock & lovely staff

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

although it wasnt mentioned on the page, breakfast was included

nice breakfast, free purified water, great location

breakfast is simple but good: pancakes, fruit and coffee or tea

well located, very clean in the common areas, the kitchen and the rooftop

the kitchen is up in level 5 so consider that if you have low mobility

slow wifi

breakfast was so delicious

nice kitchen

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

they can also book tours for you and they offer a laundry service

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below you in the lake reminds you to be humble for all you have

the pool area is amazing too

water of the pool way too cold. pay only in cash available.

view of the lake, the pool was beautiful to swim in

traditional guatemalan breakfast, very healthy and refreshing.

roof broke, a bit to rustique. pool not clean

but they don t have any activity to be performed at the hotel, taking into account a dirty pool and only 1 tuk tuk that works with them to take you in / out of the hotel leads to a waste of

hotel has a beautiful view, pool, and gardens

staff was very pleasant and attentive, the rooms were very clean and beautifully decorated, the pool was beautiful, and there were many seating area

the wifi is not available in the rooms, only the restaurant, but they have a covered porch area (with a (-)wifi in the room which wasn't clear until i got there (although this is not necessarily uncommon (-)creationist christian vibe they don t tell you about in advance, overpriced restaurant, wifi was (-) no wifi in the rooms available (-) i was on a working trip and had booked this hotel counting on its wifi so that i would be able to work, and i found myself unable to for half my stay, and without (-)spanish, making it hard to get help with booking for example hiking trips, and they do not have wifi in the rooms

the hot water was not that hot and the wifi doesn t work that well.

loved everything at this amazing hotel from staff to cleanness, good food and breakfast, fires at night amazing jacuzzi view with extra costs but good value this will forever be

beds are comfy , wifi works always and ud83dudc4d

i had my laundry done and they lost 2 of my favorite garments

), use the canoes and there is also a laundry service

located really close to the main pier / water front where all the shops are and parking space included for our car

from 7 am , staff is busy cleaning and getting ready to serve a good honest breakfast that is included

the location was good with beautiful views of the lake. the breakfast was excellent.

very close to the center. had parking and good breakfast. staff was very nice

staff are helpful and friendly breakfast was great large room

breakfast was great

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended at 9:00 am

really enjoyed their typical guatemalan breakfast as well

liked the traditional breakfast

super clean / nice breakfast / friendly staff / lovely garden

loved the temazcal and the breakfast

i stayed in the beautiful new a frame with pool

stayed at the rooms at the back, nearer the road and pool and they were kinda dark and stuffy

d my room next to pool), wifi was sometimes a bit too weak or lost.

i loved the pool, the staff and the food at the

area which we weren't aware of, and on one of the days there wasn't enough beds/seats around the pool for everyone to sit on

q at the door, 70q instead) the laundry service is 5q so good but the clothes were not very

power went out for over 24 hours during our stay

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

there is a big shared kitchen (only vegetarian cooking allowed), a yoga platform/gym and the most adorable wood fired sauna (book ahead cause it's popular) (-) the communal kitchen, the sauna and the gym wouldn t be in service, many items from the restaurant were not available, to name a few (-)it's a little walk out of town (10 min) and yoga/gym has more potential

wouldn t recommend the laundry service