they also have a nice heated pool

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

i looked forward to coming home each night and relaxing in the pool and room

room was beautiful and we had a good time at the pool

the view & the breakfast was delicious ♡♡♡ it really allowed you to connect with the lake!

breakfast is delicious, there are lots of activities to do both in the hostel and around town

friendly staff, beautifull location and nice breakfast

i had a great breakfast every morning

and her staff are amazing, super delicious breakfast and restaurant on site and the most amazing lakeside location

pool area and private beach were great

the pool on the other hand needs more cleaning and care, we didn’t use it because of it

property is poorly design and the amount of noise from other rooms, halls and kitchen can get annoying

views of the lake from the restaurant and small pool and also from our room

they close the kitchen and bar at 7 pm

small imperfections, like the wifi wasn t always working, the windows didn t close properly, but nothing significant

- great balcony

they have a spa although the front desk staff didn t say anything about it

no wifi in the rooms

the wifi works well

the view is really amazing!! nice breakfast

there is no breakfast provided and/or available in the morning

at breakfast the restaurant informed us they had not been shopping and had only eggs

breakfast options very limited to non-existent, wifi only in reception area, staff not on site all

breakfast is provided at a low cost and is delicious

also there are spa treatments like sauna, massages, hot tubs and swimming stops

everything but the pool need to have reservation to be use . thays is what they said.

the wifi can be spotty at times

fast same day laundry everything is good

breakfast included the food served in the restaurant is quite bad no room service the beds are extremely uncomfortable our patio wasn t cleaned so we could use the

wifi is only in one communal place

as i have adopted kids of color that is not something i appreciate

enagers) loved the family style dinners meeting other travellers

we saw families with small kids, backpackers and elderly people so the place can receive any type of traveler and the staff is

lots of daily social activities

the shared kitchen was lovely and really clean…

short walk into town so access to lively bar scene not far away but nice and quiet in hotel

i liked the shared kitchen and use of the kayaks

very friendly stuff. great view. kitchen

there is a big share kitchen, very big terrace with beautiful wiev on a whole lake

the staff is just amazing, place is very clean, there is a pool in the hotel and another facing the lake just accross where you can sunbathe alone, its

pool very clean and warm

pool was honestly too cold for swimming but not much they can do about that

it's clean property where every thing pretty nice but i wouldn't think the pool/jacuzzi is super clean for lying in

pool a bit dirty

location pool staff

the rooftop was really cool to lounge or work and the pool was clean

the pool was clean and really refreshing on hot days

pool was so small

+ supernice staff, perfect breakfast, gym, pool, clean, view. reccomended! - none

very nice hotel, very good gym, excellent breakfast, magnificent roof top, very friendly staff

was the cheapest accommodation in town and included a delicious breakfast

delicious and free breakfast

room, quiet, pleasant rest, delicious breakfast, very friendly staff i was able to rest well, i recommend

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

breakfast, staff, and facilities were amazing

the wifi was slow, wouldnt recommend for remote work

lovely hotel and owner was a top guy nd rooftop is lovely and little gym set up good location

parking access

didn't even realise the hotel had these so it wasn't a

loved that the property had parking space and was in the middle of the restaurant/nightlife area

as a 5 star hotel which is not for the following reasons: - no amenities - poor wifi

breakfast was good, it was the same thing both days we were there but it did the trick

couldn t believe my eyes as i ate breakfast

breakfast was very

you'll also get a good breakfast

breakfast of pancakes and fruit and coffee was a nice way to start every day

ry central but still quiet) - highly recommend

although it wasnt mentioned on the page, breakfast was included

the breakfast is simple but perfect, the family are very kind, great views.

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

anything about it because it comes from the town: take your ear plugs) breakfast was too simple wifi was a little slow the pressure in the shower was not

wifi in the room was bad, wifi around the hotel is sometimes good but mostly not, shower is fairly

had but to note that breakfast and the shared kitchen is on the rooftop so you ll get your steps

great breakfast

prepared by two lovely mayan ladies in costume, endless supply of free filtered water, use of kitchen

beautiful and very clean swimming pool

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

gs, pancakes and banana)

i was to leave very early so they cooked my breakfast the night before to accommodate

the breakfast area was not really clean, and overall the place looks a little run down.

swimming pool with view on the lake

she gave us champagne upon our arrival and ensured everything was taken care of from our breakfast tickets to our taxi when we left

traditional guatemalan breakfast, very healthy and refreshing.

the pool, the various photo options with the swings and wings. the property was well maintained.

amazing staff and great pool

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

they can also book tours for you and they offer a laundry service

breakfast was tasty and often included 3-4 options

amazing view of the lake and the morning serenade of the birds. great breakfast area.

views, kid staff, private boat launch, great location, informational, free kayaks, free breakfast

beds are comfy , wifi works always and ud83dudc4d

a bad experience with the hotel doing laundry

located really close to the main pier / water front where all the shops are and parking space included for our car

the location was good with beautiful views of the lake. the breakfast was excellent.

structure has a good organization with rooms and outside common areas they offer a breakfast in the morning

staff are helpful and friendly breakfast was great large room

breakfast was great

very close to the center. had parking and good breakfast. staff was very nice

super clean / nice breakfast / friendly staff / lovely garden

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended at 9:00 am

really enjoyed their typical guatemalan breakfast as well

loved the temazcal and the breakfast

liked the traditional breakfast

and helpful, and it has everything hammocks, books, a restaurant, shuttles to different towns, wifi, the sound of crickets chirping in the evenings, it s a truly lovely experience

power went out for over 24 hours during our stay

d the wifi along with it)

reliable wifi and places to work

strong wifi

breakfast great, part of nature reserve - very cool to hike, see monkeys, walk across jungle

wish the restaurant was open earlier for breakfast and stayed open for dinner

breakfast was included and delicious

breakfast was fantastic

excellent breakfast and lunch

good wifi too

stay ever,breakfast was amazing,clean room,grounds and pool/sauna were absolutely stunning

it had breakfast included there 3 simple option which were all good

wifi only works around the reception area

room service was great too

the wifi is not available in the rooms, only the restaurant, but they have a covered porch area (with a (-)wifi in the room which wasn't clear until i got there (although this is not necessarily uncommon (-)creationist christian vibe they don t tell you about in advance, overpriced restaurant, wifi was (-) no wifi in the rooms available (-) i was on a working trip and had booked this hotel counting on its wifi so that i would be able to work, and i found myself unable to for half my stay, and without (-)spanish, making it hard to get help with booking for example hiking trips, and they do not have wifi in the rooms

but they don t have any activity to be performed at the hotel, taking into account a dirty pool and only 1 tuk tuk that works with them to take you in / out of the hotel leads to a waste of

all that said--if you are looking for some luxurious/comfortable grounds, a nice pool, beautiful view, and a totally flat area

staff was very pleasant and attentive, the rooms were very clean and beautifully decorated, the pool was beautiful, and there were many seating area

was no mini bar no english speaking front desk agent the restaurant did not serve drinks the pool was dirty no toilet paper in the common bathrooms only one roll of toilet paper in the room

pm is too early.

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire hotel is in usd

the staff were very friendly and helpful, the restaurant food was great (dinner and breakfast) and the restaurant location is beautiful (+)hotel is the most beautiful place on atitlan, you can have breakfast with the view of the 3 volcanos (+)breakfast was excellent gardens were beautiful location on lake was perfect (-) breakfast only was a buffet (+) we enjoyed the restaurant for dinner and breakfast, it was an expensive luxury to eat there (-)morning, the only breakfast offer was a buffet, which i m not super fond of but many people are so it wasn t a (+)surrounded by amazing gardens, had a breath taking view of the lake and volcanoes; location for breakfast was awesome had a nice view of the lake as well (-)the dinner menu could be a bit more imaginative. breakfast and lunch were excellent. (-)no breakfast included (+)breakfast buffet is always excellent- the bartender made the most delicious cocktails

fabulous views of the lake and surrounding volcanoes from our balcony and the pool area

in fact they forced us to use their laundry service - which was expensive

beautiful location, breathtaking views. new pool and additional rooms added.

pool was chilly and a bit small, but it was never crowded so worked out

the pool had great views of the lake

wish there was a pool and hot tub for sure.

the staff was helpful with setting up a jetski rental for myself to take my kids

all offered activities were actually made, overpriced extras like laundry, can be very loud to sleep because of the

was not so good, laundry service took 24h and we did not have that much time

free breakfast included in my stay

great laundry service

location of our room at the end of the garden area) and i’d of liked the option to do my own laundry as some of my clothes have unfortunately shrank through laundry

i loved everything from the room to the patio and the pool.

lovely hotel with large inner garden good location nice view on lake from pool and restaurant

play area for kids

location, views staff and secure parking.

although i was charged the extra the room service did not respond, because there were left only towels for one person

overcharged for a load of laundry

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

very friendly staff, helped with a very efficient taxi and laundry service

the hotel offers free parking, which is a block away

parking is around the corner in private lot

cheap, close to the lake early check in, late check out

great value laundry service, comfy bed

the location is great, the laundry service was quick and clean, and the staff were friendly

it offers laundry services and the stuff is friendly and smiling

excellent service provided for the in house laundry service

however, inside is parking, and a beautiful, rambling courtyard, clean, charming, simple rooms, and a very nice

lively garden, very nice staff, spa services, restaurant

nice sauna temascal , good price, free parking, very good attention

was very nice and helpful with any request from laundry service to transportation

laundry service was quick

we can hear people talking and kids running around our floor until almost midnight

we were there for children’s week so thr hotel prepared great activities for the kids (outdoors’s cinema, piñata, etc

- room service was efficient, friendly, and affordable

eaning)

thout the kids club) needs benches/sitting possibilities with tables for drinks, shade and is overall

even after we checked out, they graciously allowed us to continue using the pool facilities and provided us with towels, extending their hospitality beyond our expectations

the pool was unusable, dirty and probably unhealthy

the location was good. there was a game room with pool.

had issue with the water not working for a day, and then the wifi not working- though the staff were very helpful letting us use the office wifi for flight

good wifi nice hot water

accommodating staff, comfy bed, convenient location, clean private room with bathroom, basic breakfast included, the price

staff we had were super friendly and even organised a take away breakfast for us

breakfast is delicious

also breakfast included for the price was amazing and very yummy

where else can you get a bed for 6$ with breakfast included

i felt safe using the parking as well

we got our laundry done here with a 24-hour turnaround

friendly staff, off street parking, clean rooms, hot water

location is close to where to take the boat. friendly staff. free parking.

have laundry services onsite

lovely pool

the water in the pool was very cool, almost cold

nice to have a pool to swim after a long travel day

the pool area is sheltered from wind and it s pretty quiet in the rooms

no ac in rooms, pool wasn t available

easy access to water taxis, beautiful and relaxing hotspring, communicative and kind staff, good breakfast and dinner for a decent

room 1 is closest to the street and the bar next door.

spa and massage services are top notch

pictures show the playground for kids that does not exist

the parking

we had the best laundry service in 4 months travelling

the laundry service is very expensive, might be better to do it next

the owners were very friendly and allowed us an early check in as the room was ready

they helped us with arranging shuttles and offered laundry service

but clean room, comfortable bed, very friendly staff, good breakfast included, good location, good wi-fi

the swimming pool area but the water was very cold.

breakfast was good

so you get restful sleep, the breakfast was one of the best we had

the breakfast was awesome, great coffee!

balcony room costs a little extra and just looks over a parking area

was friendly and attentive, there was free drinking water and in guatemalan terms good wifi

the breakfast was great and the wifi was good enough for a skype call

narrow street & tight parking. lots of neighborhood dog barking in the night

free parking was available as advertised, and breakfast was included

we managed to get a good night sleep and breakfast after a day of flights- just what we needed

place, secured parking, really nice staff, excellent accommodation and best breakfast of our trip so far

beautiful hotel at great location with a great breakfast

the room was large with a kitchenette

loved everything about this place - location, breakfast, staff, room itself and price were all excellent

hotel, 3-4 star quality, wonderful staff, strong wifi, hot water

wifi was weak.

it wasn't quiet, i never found the wifi password, loud neighbors.

bad wifi, accessibility to drinking water, cockroach

location was ok to sleep but parking was inconvenient because we had to go to another location to park , located a few blocks

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

affordable laundry service

location,laundry

good value for money, nice staff, laundry service.

cheap and quick laundry service

we were allowed to use the kitchen downstairs to make food before we left which was amazing

the top floor so had great views and although very basic, we had everything we needed, including kitchen facilities and warm water

hotel is pretty and confortable, there is a swimming pool

room and swimming pool very

there is a pool right in the center and plenty of space to stretch your legs outside

parking was provided which felt good

i don't know about the pool, i didn't see anyone in it and didn't have time for it

i loved the pool, the staff and the food at the

we loved the pool, jacuzzi, and sauna and privacy of the cabins

d my room next to pool), wifi was sometimes a bit too weak or lost.

enjoyed the sauna, hot tub and pool

it has a gorgeous pool, hot tub and sauna

also, we took advantage of the laundry service i wish i could take this hotel with me on this trip

,wifi very good , kitchen big , and café and thea all the day and night if you want

the hotel is clean, they have plenty of hot water, the breakfast is really good, and their laundry service is excellent

laundry service

really clean, hot water, parking available, and there’s a possibility to do laundry, which we used ;) it’s not far at all – about a 15-minute walk to the ferry

the pool looked lovely and though we didn’t get the chance to swim, it would have been a nice

pretty garden area, and nice kitchen facility to share

didn't get to use the sauna or pool but come on, what a bonus

nice pool

comfortable, and the kitchen was helpful for our early morning volcano summit

pool too cold to use, restaurant staff inattentive.

the kids enjoyed the pool

the pool is fantastic for kids

hotel friendly staff beautiful gardens with fruits and a stunning view of volcano from the pool

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service, waited almost and hour for a margarita and a mojito, never heard anything back from

wifi

great breakfast

amazing architecture, great central location, yummy breakfast, friendly and helpful staff.

geothermal pool was relaxing after a day of

perfect shower. nice view of the lake. private parking. nice park and pool.

inly the pool area, which is way better than the hotel's)

their iconic infinity pool is currently closed for refurbishments but they don't offer guests any discount because of

professional and friendly staff, lovely pool, huge rooms, great chef

staff was great, amazing breakfast, restaurant is really good, amazing views from the volcanoes

we enjoyed the food both at breakfast and dinner