) was incredibly friendly and laughed at my friend and i getting into the cold, cold pool

they have a kitchen up the stairs

they sell drinks and some snacks at the office in case you crave something and there is a shared kitchen with anything you may need to cook, warm up your food, or store in their refrigerator

comfortable, and the kitchen was helpful for our early morning volcano summit

small kitchen that you can cook in

pool too cold to use, restaurant staff inattentive.

pool was great and best of all, they have temascals you can book at no extra cost

the pool is fantastic for kids

hotel friendly staff beautiful gardens with fruits and a stunning view of volcano from the pool

good pool and access to the lake

we loved the pool, jacuzzi, and sauna and privacy of the cabins

d my room next to pool), wifi was sometimes a bit too weak or lost.

to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon

i loved the pool, the staff and the food at the

area which we weren't aware of, and on one of the days there wasn't enough beds/seats around the pool for everyone to sit on

was no mini bar no english speaking front desk agent the restaurant did not serve drinks the pool was dirty no toilet paper in the common bathrooms only one roll of toilet paper in the room

steep steps like you will find in other

hotel has a beautiful view, pool, and gardens

no tv or anything for the price of the room i pay, i feel the room have nothing special, the pool was no clean at all and the restaurant have hours for service, an example its they don't serve

the wifi is not available in the rooms, only the restaurant, but they have a covered porch area (with a (-)wifi in the room which wasn't clear until i got there (although this is not necessarily uncommon (-)creationist christian vibe they don t tell you about in advance, overpriced restaurant, wifi was (-) no wifi in the rooms available (-) i was on a working trip and had booked this hotel counting on its wifi so that i would be able to work, and i found myself unable to for half my stay, and without (-)spanish, making it hard to get help with booking for example hiking trips, and they do not have wifi in the rooms

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

the breakfast area was not really clean, and overall the place looks a little run down.

gs, pancakes and banana)

i was to leave very early so they cooked my breakfast the night before to accommodate

beautiful and very clean swimming pool

the bar upstairs kept blasting music the entire afternoon until late in the

the shared kitchen was lovely and really clean…

although two people are doing their laundry in the lake, it is crystal clear water

was served in the hotel but the kitchen was large and useful

beers expensive in the bar onsite

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

pool a bit dirty

i got the pool to myself both times

it's clean property where every thing pretty nice but i wouldn't think the pool/jacuzzi is super clean for lying in

the staff is just amazing, place is very clean, there is a pool in the hotel and another facing the lake just accross where you can sunbathe alone, its

location pool staff

t lake views), really nice rooftop terrace, gym, and location

nice balcony with views of the surrounding scenery

+ supernice staff, perfect breakfast, gym, pool, clean, view. reccomended! - none

all) pool

we also had laundry service done for a great price

wifi was good and available in all rooms and public spaces

couldn t believe my eyes as i ate breakfast

loved the place, very organized, nice breakfast and great staff

breakfast was very

) breakfast of pancakes, eggs and banana

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

they can also book tours for you and they offer a laundry service

didn't even realise the hotel had these so it wasn't a

therws a gym, nice views, well equipped kitchen, big rooms and hammocks

there was a gym on the roof where there was also a great view. great laundry service too.

also the laundry service was nice because they don't use a drier but let it sundry :d

the wifi was really poor really let's the place down

good breakfast, the very best location, 5 minutes max, walking from where the boat lets you off

great breakfast, marvellous views from top terrace, good location from ferry dock & lovely staff

breakfast of pancakes and fruit and coffee was a nice way to start every day

although it wasnt mentioned on the page, breakfast was included

ry central but still quiet) - highly recommend

room, quiet, pleasant rest, delicious breakfast, very friendly staff i was able to rest well, i recommend

very nice experience, the staff was always very friendly, the breakfast delicious, the garden very nice and the terrace has beautiful views

was the cheapest accommodation in town and included a delicious breakfast

good breakfast of eggs, banana and pancakes

breakfast, staff, and facilities were amazing

is very friendly, the location is central, the hotel is clean, the terraces are very nice, the wifi is fast, and the breakfast was good

place is fine, view is ok, it's clean and they were kind about a late check out (it's at 11

breakfast was so delicious

the wifi didn t really work

well located, very clean in the common areas, the kitchen and the rooftop

breakfast was good, the hotel was beautiful and the view was breathtaking

really enjoyed my room by the pool, it was amazing

she gave us champagne upon our arrival and ensured everything was taken care of from our breakfast tickets to our taxi when we left

the pool, the various photo options with the swings and wings. the property was well maintained.

the room had a great view, the pool was nice and clean and the breakfast was outstanding

only that there was no wifi in the rooms, only in the restaurant.

amazing view of the lake and the morning serenade of the birds. great breakfast area.

loved everything at this amazing hotel from staff to cleanness, good food and breakfast, fires at night amazing jacuzzi view with extra costs but good value this will forever be

), use the canoes and there is also a laundry service

i had my laundry done and they lost 2 of my favorite garments

advice you to book at the door and not online

there is a big shared kitchen (only vegetarian cooking allowed), a yoga platform/gym and the most adorable wood fired sauna (book ahead cause it's popular) (-) the communal kitchen, the sauna and the gym wouldn t be in service, many items from the restaurant were not available, to name a few (-)it's a little walk out of town (10 min) and yoga/gym has more potential

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

power went out for over 24 hours during our stay

there's a reasonably priced on-site cafe/restaurant serving wholesome food, laundry service, sauna, guest use kitchen

the location was good with beautiful views of the lake. the breakfast was excellent.

staff are helpful and friendly breakfast was great large room

very close to the center. had parking and good breakfast. staff was very nice

breakfast was great

structure has a good organization with rooms and outside common areas they offer a breakfast in the morning

loved the temazcal and the breakfast

liked the traditional breakfast

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended at 9:00 am

really enjoyed their typical guatemalan breakfast as well

super clean / nice breakfast / friendly staff / lovely garden

located really close to the main pier / water front where all the shops are and parking space included for our car

if you call them, they even provide room service

the road on one side is very loud with motorbikes, kids, shouting

the included breakfast was super delicious, fresh, and had a variety of foods

well rated for kids

all the food was great, fresh and delicious, my favorite was breakfast, loved the fresh tortillas

i stayed in a small separate house with a kitchen.

nice pool and right can walk right up to lake for great swimming area

property is poorly design and the amount of noise from other rooms, halls and kitchen can get annoying

the view and the terrace is exceptional, the pool beds are also extremely comfortable

clean, spacious room with kitchen area

they have a spa although the front desk staff didn t say anything about it

ndles, blankets included) - tea and coffee in the morning available including room service - good restaurant - friendly

- great balcony

has the best wifi on the lake

great wifi

friendly staff, beautifull location and nice breakfast

the common area is good they had music from 5 pm to 10 pm they have a bar the view is marvelous

breakfast is delicious, there are lots of activities to do both in the hostel and around town

great for solo travelers - the lakeside bar is fun but relaxed, live music and good food, staff from all over the world

i really enjoyed the free breakfast and the available drinking water

i looked forward to coming home each night and relaxing in the pool and room

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

room was beautiful and we had a good time at the pool

they also have a nice heated pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

there is no breakfast provided and/or available in the morning

breakfast options very limited to non-existent, wifi only in reception area, staff not on site all

the view is really amazing!! nice breakfast

breakfast is provided at a low cost and is delicious

at breakfast the restaurant informed us they had not been shopping and had only eggs

also there are spa treatments like sauna, massages, hot tubs and swimming stops

the location and the swimming pool

wifi is a bit slow in the rooms

everything but the pool need to have reservation to be use . thays is what they said.

the wifi signal is spot on everywhere

went to this hostel with my adult kids and husband and we really enjoyed it

our kids (teenagers) loved the family style dinners meeting other travellers

very clearly mentioned everywhere on their website, but there s only wifi in the common area patio

wifi only works at some areas but that is what i wanted

as i have adopted kids of color that is not something i appreciate

also, the hotel has a lovely little outdoor pool as well as an indoor pool table and foosball that kept our teenagers happy and busy

don t bother with the pool

even after we checked out, they graciously allowed us to continue using the pool facilities and provided us with towels, extending their hospitality beyond our expectations

good wifi nice hot water

had issue with the water not working for a day, and then the wifi not working- though the staff were very helpful letting us use the office wifi for flight

the pool is big, warmed-up, great for kids

the view and the pool area was beautiful

we can hear people talking and kids running around our floor until almost midnight

a lap pool in the open aired courtyard looking directly at one of the volcanos

eaning)

kids crying in the morning

the pool and slide were awesome. the restaurant had tasty food. the people were very friendly!

i loved everything from the room to the patio and the pool.

pool w/slide

with a climbing frame, trampolines and little football goals for the children to enjoy and the pool had a fantastic slide too

we got our laundry done here with a 24-hour turnaround

have laundry services onsite

location is close to where to take the boat. friendly staff. free parking.

i felt safe using the parking as well

friendly staff, off street parking, clean rooms, hot water

very nice hotel, nice swimming pool, large and comfortable rooms, large breakfast, good service

beautiful views of the lake and volcanos, great breakfast, lovely pool and terraces to relax

parking, staff ud83eudd47, balcony and pool.

staff was friendly. breakfast good. wonderful views. good value for money.

a nice rooftop terrace and a pool

the hotel offers free parking, which is a block away

very friendly staff, helped with a very efficient taxi and laundry service

overcharged for a load of laundry

parking is around the corner in private lot

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

they have a small kids that’s my daughter got to enjoy at the end of our day

the gardens are lovely and the small infinity pool was a nice bonus for us

have loved to use the pool but it was pretty cold

the staff was helpful with setting up a jetski rental for myself to take my kids

their is no eco pool

excellent service provided for the in house laundry service

great location, friendly staff, cheap laundry service and good shower.

cheap, close to the lake early check in, late check out

cheap laundry service, availability of travel services

cheap, close to the lake early check in, late check out

hotel grounds with parking in a great location

poor wifi

parking was cramped.

no pool or many sunny areas to sit in.

it has private bathrooms and a great wifi connection

location is breathtaking as are the gardens and wonderful pool area

room service was also not good

pm is too early.

no room service at the time.

early closing hours of pool. :

location the rooms very clean the bar and restaurant

got our laundry done here as well

nice pool to hang out and the morning yoga at the beach is definitely a must do

was not so good, laundry service took 24h and we did not have that much time

and gym sessions, good bar and pool, with excellent music

- absolutely incredible, breathtaking, tranquil from most of the points in the hotel: restaurant, pool area, almost every room 2

we enjoyed the food both at breakfast and dinner

breakfast could be enhanced and food menu changed from day to day.

staff was great, amazing breakfast, restaurant is really good, amazing views from the volcanoes

we stayed on the higher level rooms located 150 steps up, near to the infinity pool and jacuzzi

also breakfast included for the price was amazing and very yummy

staff we had were super friendly and even organised a take away breakfast for us

the breakfast was served rather late at 8 am and not before that

breakfast is delicious

good location and good breakfast.

amazing architecture, great central location, yummy breakfast, friendly and helpful staff.

i did not like the wifi, the signal was extremely poor in our room, i recommend wifi extender.

there was zero wifi connection in the room

the included breakfast was great

there is parking at the hotel

we had the best laundry service in 4 months travelling

the laundry service is very expensive, might be better to do it next

the owners were very friendly and allowed us an early check in as the room was ready

they helped us with arranging shuttles and offered laundry service

great facilities and great location. a fabulous place for a family with lots for the kids to do

pictures show the playground for kids that does not exist

it has a walled in property where kids can play.

rs parking at all hours, people talking loudly) no sleep; thankfully the second night was not as

wifi was not able in the rooms...

also, we took advantage of the laundry service i wish i could take this hotel with me on this trip

laundry service

the hotel is clean, they have plenty of hot water, the breakfast is really good, and their laundry service is excellent

breakfast, lunch, dinner and laundry available

really clean, hot water, parking available, and there’s a possibility to do laundry, which we used ;) it’s not far at all – about a 15-minute walk to the ferry

large room with balcon quiet at night good place for family with children pool

the pool area is sheltered from wind and it s pretty quiet in the rooms

lovely pool

nice to have a pool to swim after a long travel day

no ac in rooms, pool wasn t available

location,laundry

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

affordable laundry service

good value for money, nice staff, laundry service.

parking - the hotel is found down a very narrow corridor that can barely fit a small car

good wifi

clean, comfortable with a good shower and excellent wifi, this was excellent value for money.

parking is included on site, but the path to the hotel is very narrow

hotel, 3-4 star quality, wonderful staff, strong wifi, hot water

good location wondeful breakfast, easy parking, good price, friendly staff, i have nothing to complain about

great breakfast

the room was large with a kitchenette

beautiful hotel at great location with a great breakfast

loved everything about this place - location, breakfast, staff, room itself and price were all excellent

was so nice, natural, confortable, the beach was so nice, the food delicious and big breakfast, the whole place was so nice , the people nice lo i will come back to this hotel as many

the wifi was not great.

hot water in the shower was far from being hot. also, i wish they had wifi in the rooms.

loved the view in the morning while having breakfast

wifi in the room, onsite restaurant was closed so we had to order in or go into town

wifi is good in my second floor room

the breakfast was great and the wifi was good enough for a skype call

was hot water, good wifi, a good breakfast, and daniel and his family were accommodating and friendly

is a really narrow street leading to the parking in front of the hotel - keep in mind if you are coming with a car

wifi was not good, a lot of loud noises from dogs on the street.