r me the temperature was great, very refreshing) and a smaller warm one

i did eat breakfast - one day with toast and coffee, skip that and just lay the extra q for the american

nothing .although our teenage son found the unreliable wifi frustrating. ud83dude44

only thing was wifi not working in the room.

perfect shower. nice view of the lake. private parking. nice park and pool.

- absolutely incredible, breathtaking, tranquil from most of the points in the hotel: restaurant, pool area, almost every room 2

i had to point out one thing is that they promote a particular pool a lot as there are two but it seems to be closed off often from prior reviews and was closed

professional and friendly staff, lovely pool, huge rooms, great chef

so much anything to dislike, but they will need to carry out maintenance to pool area soon

continental breakfast included was quite poor, comparing the quality of food given in the restaurants

laundry service

breakfast, lunch, dinner and laundry available

japanese owner is friendly and allow us for early check in, even though we miss the shuttle that can arrived at afternoon instead of early

they did my laundry for me for 20 quetzal us and hung it up to dry and everything

the hotel is clean, they have plenty of hot water, the breakfast is really good, and their laundry service is excellent

very nice hotel, nice swimming pool, large and comfortable rooms, large breakfast, good service

location, value, views from property third level terrace, breakfast, overall it was great

so you get restful sleep, the breakfast was one of the best we had

the breakfast was delicious and all was very clean and safe

breakfast takes a little while as everyone seems to come down at 8am and i think it's only 1 or 2

pool was constantly dirty, my kids were not able to enjoy it

there is a pool table, fuse ball and air hockey all free

the pool was unusable, dirty and probably unhealthy

wifi was weak

the location was good. there was a game room with pool.

i felt safe using the parking as well

we got our laundry done here with a 24-hour turnaround

have laundry services onsite

friendly staff, off street parking, clean rooms, hot water

location is close to where to take the boat. friendly staff. free parking.

wifi, it needs to improve

pool was small, was low on water and filter system wasn't working great

accommodating, helpful and always happy to answer questions, assist with arranging things like laundry and transport

room and swimming pool very

there is a pool right in the center and plenty of space to stretch your legs outside

nice bathrooms and good room service with free delicious guatemalan coffee you can make in small perculators

staff made checkout and getting our car from the parking lot a lot more difficult than it should be

quality of the offerings of the bar are poor

easy parking

beautiful resort, with a great pool area. heated pool. restaurant and bar were great.

we had the best laundry service in 4 months travelling

the owners were very friendly and allowed us an early check in as the room was ready

they helped us with arranging shuttles and offered laundry service

the laundry service is very expensive, might be better to do it next

we were allowed to use the kitchen downstairs to make food before we left which was amazing

the top floor so had great views and although very basic, we had everything we needed, including kitchen facilities and warm water

we loved the spa tubs with hot spring water

wifi is free, but the signal did not reach our room which was further back on the property

pictures show the playground for kids that does not exist

wifi was only available near the office, not in the rooms

no wifi in the room. everything looks a little dated.

staff we had were super friendly and even organised a take away breakfast for us

also breakfast included for the price was amazing and very yummy

staff, friendly, professional and honest tasty breakfast comfy mattress very clean great

where else can you get a bed for 6$ with breakfast included

good location and good breakfast.

i really liked the wifi signal

good wifi, kind staff, quiet street, spacious room, hot shower

id)

there was a safe in the room and wifi as well

hotel is quiet and has a beautiful garden and functional pool, as well as abundant gorgeous embroidered pictures for decoration

great value laundry service, comfy bed

it offers laundry services and the stuff is friendly and smiling

-they also provide laundry service for an extra charge

cheap, close to the lake early check in, late check out

cheap laundry service, availability of travel services

the hotel offers free parking, which is a block away

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

7)

very friendly staff, helped with a very efficient taxi and laundry service

parking is around the corner in private lot

the pool didn t seem nice to me

i like the location and the view. cheap laundry service.

parking was unavailable during my stay

although i was charged the extra the room service did not respond, because there were left only towels for one person

if you have kids, they have an excellent play area, including trampolines and playsets

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

affordable laundry service

location,laundry

good value for money, nice staff, laundry service.

wifi was weak.

parking. it was difficult to get the car down the narrow road.

location was ok to sleep but parking was inconvenient because we had to go to another location to park , located a few blocks

hotel, 3-4 star quality, wonderful staff, strong wifi, hot water

ants in the bathroom and unstable wifi connection

the room was large with a kitchenette

comfortable and quiet. breakfast was delicious ud83dude0b

staff were excellent and proactive, organising an early breakfast to accommodate our early bus

we managed to get a good night sleep and breakfast after a day of flights- just what we needed

beautiful hotel at great location with a great breakfast

cheap and quick laundry service

narrow street & tight parking. lots of neighborhood dog barking in the night

wifi was super great for video calls. dropped a few times.

was friendly and attentive, there was free drinking water and in guatemalan terms good wifi

wifi did not reach room

is a really narrow street leading to the parking in front of the hotel - keep in mind if you are coming with a car

large room with balcon quiet at night good place for family with children pool

nice to have a pool to swim after a long travel day

the water in the pool was very cool, almost cold

the pool area is sheltered from wind and it s pretty quiet in the rooms

no ac in rooms, pool wasn t available

beautiful location, breathtaking views. new pool and additional rooms added.

the staff was helpful with setting up a jetski rental for myself to take my kids

they have a small kids that’s my daughter got to enjoy at the end of our day

the gardens are lovely and the small infinity pool was a nice bonus for us

staff is really helpful and our kids had lots of fun interacting with them

kitchen that is kept clean, the staff is super helpful and friendly, and they even provide a laundry service for an extra charge

got our laundry done here as well

great laundry service

lovely pool, friendly staff and easy place to get transport from.

was not so good, laundry service took 24h and we did not have that much time

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire hotel is in usd

pool hour

in fact they forced us to use their laundry service - which was expensive

location is breathtaking as are the gardens and wonderful pool area

room service no tea/coffee facilities in room gardening machinery is noisy and starts early garden

stay ever,breakfast was amazing,clean room,grounds and pool/sauna were absolutely stunning

staff, the room, the bed, the breakfast, the seclusion, the birding, the architecture, the larger grounds to include the organic

room service was great too

peaceful clean room, pool, and direct access to the lake was fantastic

beautiful pool with amazing lake views. extremely helpful staff.

breakfast great, part of nature reserve - very cool to hike, see monkeys, walk across jungle

breakfast was included and delicious

wifi is spotty but this forced me to stay off electronics, which was my goal

wish the restaurant was open earlier for breakfast and stayed open for dinner

and wifi also seemed to turn off

we saw families with small kids, backpackers and elderly people so the place can receive any type of traveler and the staff is

felt like we were being treated like kids queuing for a school meal

wifi is only in one communal place

the family dinners are a must :) laundry service is good and fast

as i have adopted kids of color that is not something i appreciate

wifi

the wifi signal is spot on everywhere

wifi is a bit slow in the rooms

wifi works pretty good most of the time

the location and the swimming pool

the pool was clean and enjoyable

the included breakfast was very good

good pool

the spectacular lake and mountain views and the luscious gardens set with a solar panel for the pool and veg garden for the organically homegrown food

wifi kept dropping, requiring frequent log on; san lucas toliman is a bit off the beaten path;

room was beautiful and we had a good time at the pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

they also have a nice heated pool

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

i looked forward to coming home each night and relaxing in the pool and room

but they don t have any activity to be performed at the hotel, taking into account a dirty pool and only 1 tuk tuk that works with them to take you in / out of the hotel leads to a waste of

hotel has a beautiful view, pool, and gardens

no tv or anything for the price of the room i pay, i feel the room have nothing special, the pool was no clean at all and the restaurant have hours for service, an example its they don't serve

staff was very pleasant and attentive, the rooms were very clean and beautifully decorated, the pool was beautiful, and there were many seating area

roof broke, a bit to rustique. pool not clean

clean, spacious room with kitchen area

the pool area was clean and restaurant had good options

pool area and private beach were great

pool was tiny

views of the lake from the restaurant and small pool and also from our room

loved the beach bar and views from bar. staff were lovely also. ping pong table was a nice touch

great hostel, very nice staff. breakfast is amazing !

great for solo travelers - the lakeside bar is fun but relaxed, live music and good food, staff from all over the world

the common area is good they had music from 5 pm to 10 pm they have a bar the view is marvelous

breakfast is delicious, there are lots of activities to do both in the hostel and around town

the pool is beautiful

area which we weren't aware of, and on one of the days there wasn't enough beds/seats around the pool for everyone to sit on

it has a gorgeous pool, hot tub and sauna

we loved the pool, jacuzzi, and sauna and privacy of the cabins

stayed at the rooms at the back, nearer the road and pool and they were kinda dark and stuffy

small imperfections, like the wifi wasn t always working, the windows didn t close properly, but nothing significant

truly lived up to its name ud83cudf31 the beds were super comfortable and i also loved the spa style bathrooms

they have a spa although the front desk staff didn t say anything about it

- great balcony

the wifi works well

the garden and pool are immaculate

comfortable, and the kitchen was helpful for our early morning volcano summit

they have a kitchen up the stairs

there is a community kitchen located alongside the swimming pool

and the pool is such a nice added plus

there is no breakfast provided and/or available in the morning

breakfast is available but opened too late for us since most of the touristic activites start quite

the first one should be earlier so you have time to have breakfast and digest it a bit before the 2nd yoga

at breakfast the restaurant informed us they had not been shopping and had only eggs

breakfast is provided at a low cost and is delicious

the kids enjoyed the pool

pool too cold to use, restaurant staff inattentive.

location near the docks, the hotel grounds are beautiful, there's a swimming pool, kayak rental

the kids enjoyed the pool

the kids enjoyed the pool

gs, pancakes and banana)

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

the breakfast area was not really clean, and overall the place looks a little run down.

i was to leave very early so they cooked my breakfast the night before to accommodate

beautiful and very clean swimming pool

early check in

they alsomhave a big, fully equipped kitchen

although two people are doing their laundry in the lake, it is crystal clear water

it has a shared kitchen so we had the opportunity to cook our breakfast everyday

location is perfect, next to the lake, 10 minutes walking distance from the bar area, which makes the hotel quiet and good to rest, the hotel is very clean, has large terraces

hotel has a new pool in a nice area in front of the lake (behind the parking) right there we enjoyed the rising sun

the staff is just amazing, place is very clean, there is a pool in the hotel and another facing the lake just accross where you can sunbathe alone, its

cozy, cheap, good pool, amazing location, super kind and helpful staff

pool very clean and warm

it's clean property where every thing pretty nice but i wouldn't think the pool/jacuzzi is super clean for lying in

location pool staff

room was clean and modern, we didn t use the gym but it s nice to have it, the pool was nice and we enjoyed the garden and the roof with city

parking

if you are going in your own car it has parking and the staff is incredibly friendly

nice balcony with views of the surrounding scenery

bed is so comfortable, the sheets were clean, the shower has hot water, the place has parking lot, it has gym also next to it

gs, pancakes and banana) was very yummy, and the coffee always hot and fresh

delicious and free breakfast

the breakfast is tasty, although it's symbolic

good breakfast of eggs, banana and pancakes

very nice experience, the staff was always very friendly, the breakfast delicious, the garden very nice and the terrace has beautiful views

the wifi was really poor really let's the place down

parking access

lovely hot shower and best of all an early check in

there was a gym on the roof where there was also a great view. great laundry service too.

everything apart from the wifi

ests, staff, roosters, dogs

breakfast was very

breakfast, coffee, free water wifi worked - terrace has great view.

) breakfast of pancakes, eggs and banana

very kind staff, great breakfast! absolutely worth the money :)

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

although it wasnt mentioned on the page, breakfast was included

breakfast of pancakes and fruit and coffee was a nice way to start every day

the breakfast is simple but perfect, the family are very kind, great views.

good breakfast, the very best location, 5 minutes max, walking from where the boat lets you off

is very friendly, the location is central, the hotel is clean, the terraces are very nice, the wifi is fast, and the breakfast was good

lake views from upper floor room, hot included breakfast prepared by two lovely mayan ladies in costume, endless supply of free filtered water,

breakfast was so delicious

the room is spacious, daily cleaning services, a satisfying breakfast and well worth the price

great location, very good breakfast, good value for money

they can also book tours for you and they offer a laundry service

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

great breakfast

breakfast was good, the hotel was beautiful and the view was breathtaking

they arranged a breakfast sandwich for me as i had to leave before the included

i dropped my laundry at 9pm and got it back at 9am next morning

really enjoyed my room by the pool, it was amazing

i had my laundry done and they lost 2 of my favorite garments

on the water with a view of the lake, very clean, comfortable room, wifi, lots of amenities like boating, jacuzzi, breakfast included, the restaurant food was good and

no wifi connection in room 1a for whole stay

amazing view of the lake and the morning serenade of the birds. great breakfast area.

the amenities were great (although the pool was out of commission) (-) pool was not working and there was no information about it (-) on top of that, their swimming pool does not meet the promising pictures