wifi was unreliable in the room. it worked properly in the public areas only.

pleasant, wonderful building with a great breakfast

t not guaranteed) directly in front of the property

really nothing. the parking turned out to be easier than expected.

very nice staff. the location is great and the breakfast has all you need.

staff, everything was amazing, the sense of history ud83dudc97 everything was wow, our kids were super impressed

room in old chapel was beautiful, lovely bed linen with separate bedroom and bathroom for kids,but still part of same suite

is a nice large lounge area with a seating area and table, plus a large balcony overlooking the pool and puerta de la cruz

nothing during the day, kids disco in the evening followed by short singing or dancing performances

it had all the services, pools, bar and so on

kids liked the pool, breakfast was great, rooms very specious

hotel was great for little kids - lots of space to expore and run around, friendly staff, great breakfast and on property

small swimming pool on the roof to relax

pool was great and the staff food wasnt that good as expected just plain and simple just the same

nice little pool and places to sunbathe

nice small-size pool and relaxing facilities

pool area was lovely & relaxing, staff really helpful, easy to get to beach or town, near bus

pot of tea for breakfast. rather than a cup. children taking over the dance floor on the night.

would’ve loved if the hot tub was open later at night as well and the gym free for all guests

beautiful hotel with amazing views. fantastic staff. good food. gorgeous pool.

only thing i could say it can be improved, and i had hard times having one, is the breakfast options

siam park in south and kids did quad biking

there is a swimming pool and you can use it for free

complex, nicely maintained, very pretty garden and pool area

the hotel has facilities and even a pool, though we didn’t have time to use them

kind and available staff, nice pool, large bed, everything very clean.

the pool is beautiful, there is a great hanging spot and a roof

the pool area can become a bit noisy when children are playing.

also it wasn't a problem to get ice at bar for a afternoon drink on the balcony

the hotel garden was beautiful and fascinating, pool area tidy and cozy, and the food at breakfast as well as in the restaurant delicious

great choice for breakfast

a bit from the center but very quiet and the hotel restaurant and bar is very nice

perfect hotel with good breakfast and dinner. variety food.

breakfast was great

clean, spacious, adults only, everyone very polite, lovely views and facilities, excellent breakfast

good location in the park with nice view and well carried pool and garden

bar area was not a relaxing space

a deposit must be given for the towels at the swimming pool which is a little bit cumbersome

nice hotel, lovely staff and good food! enjoyed time at the swimming pool:)

the room was amazing. the pool and free breakfast were great too. had the best week of my life.

heated pool

the breakfast is very good, not an extremely wide selection but you could find your choice during your

kids club was not operating at the time we stayed (october 22). we were told it is not the

though there is no kids play area in the hotel, there is a nice kids park just across the street

was cringe making) or just play background music and let people enjoy the bar area, the italian restaurant il pappagallo is fashioned after a stark blazing white cave and

it would be great if there was a bar at the spa area.

everything was great ! people make this place amazing. the garden and spa make it unique.

the indoor pool is not suitable for children. always used by aqua

indoor pool (separate business) not open during weekends

on arrival i asked reception about the kids facilities such as their ball pit and play area, they weren't quite sure where they were

breakfast

nice facilities, very diverse breakfast, and snack lounge bar for my favourite club guests was very good

wifi was good and media streaming

free wifi in hotel rooms

very good breakfast, good gym, cleanservice every day

very good everything, good breakfast, big pool, good personnel

don t really stay in a hotel so couldn t rate the services, bar is reasonable priced for those not staying all inclusive and but the breakfast is amazing

of the dining not managed well esp breakfast was a shambles

staff-clean surroundings-good breakfast although the lady cooking eggs/omelettes during our stay did not cook them well

the views are fantastic and the pools, pool area and grounds are spectacular

great breakfast, nice terrace with sea view, swimming pools.

breakfast was very good with plenty of choice

is not a place for kids to play, just for small one, like 2 years old

we went half board and we're very happy with the buffet both at dinner and breakfast, great choice

breakfast and dinner were excellent

but my main dislike is that the hotel seemed to only have one small pool bar to deal with the all

is not a place for kids to play, just for small one, like 2 years old

wifi access works only in lobby at reception.

the wifi in the single room worked well

t

room service or half board available if you want it for around 15 euro a day from its modern sister

wifi, wifi, wifi, wifi

pool, breakfast, wifi, staff especially receptionist josé carlos is a gemstone.

the breakfast choice was very good and the pool and bar area was

breakfast was complete and very good

excellent breakfast

food at the breakfast and dinner buffets was quite good

the garden and the pool area is beautiful

but we really appreciated him keeping up kids' disco just for our daughter

morning was mesmerising :) the rooms might have been freshened already, anyway the pools and mini golf are a great plus

nice swimming pool and 10 min walking to puerto de la cruz, where you can find restaurants and beaches

great gym,gardens and heated pools available

coffee and juices at breakfast are not great ... toast and eggs lovely ...

comfortable, very nice breakfast, the terraces gym and pool

however shop across the road where it opens also pool extremely small

place was great, lots of places to chill, a pool table, a swimming pool and even a gym

in the morning comes from a coffeemachine, so it is not the coffee you get from an outside bar or cafe

pool is not open until 1100 and closes at 1700

the roof top bar and pool are very nice with great views over the city and the breakfasts are good

busy and lots of restaurants but less nightlife than playa las americas, though there is an irish bar molly malone if you like old irish men singing traditional songs

pool on roof

breakfast had lots of options with amazing views

lovely breakfast with huge choice of hot and cold food

elderly people hotel, breakfast could be improved.

there are snacks around the pool too in the day

the pool outside with the bar were nice

ter a renovation i presume)

the buffet for breakfast and dinner was very diversified with a lot of choices, making impossible to avoid eating

son's burger was raw

poolside restaurant & bar were ideal for a relaxing pool day

mini bar is in the room but small to keep own bottles of wines.

breakfast was exquisite, so was dinner - a wide variety of dishes to choose from

nice pool area with service as well

staff,food,room,balcony,pool,lounge,restaurants,cafe,gardens,location & views

were super friendly, location was great and breakfast was excellent

also the breakfast is very good, there're many choices

pool bar closed and a small fridge would have been handy in room

the pool on the roof was a beautiful retreat

loved the location and friendly staff, roof top pool

the lovely rooftop pool is a bit chilly in november. but certainly ok the rest of the year.

location stayed here before pool on roof bonus only for residents receptionists were

nice clean place, spacious room, bear the beach and near bus station.. nice roof pool as well

there is a swimming pool in hotel as well

there is music from a bar (a live person singing), this stops at 12

was close to bars and the noisiest bar on the square, also near the bins so very noisy every day when they are

be quick to get a sun bed, no chance of any sleep before 12:30 am due to live music coming from bar opposite

beautiful rooftop and pool

the breakfast and dinner was delicious.

right from providing a sea view room on request to over all cleanliness, buffet (both breakfast and dinner), helpful reception and ability to do reservation with them (like loro parque)

the breakfast was amazing, it had everything and all of it was very fresh and tasty

the bar was nice to have a drink during the day as you could sit inside or outside

breakfast was very good and also we liked dinner (we are vegans and we could find good quality

food, not much options especially for kids limited selection

fresh made pancakes or eggs or omelette were really good at breakfast

the pool is also very good for the days with rough seas

balcony and pool towel provided

riends stayed and had did have them in

had a very good experience, the room was in the renovated building with free access to the pool and gym

value for money is excellent. nice breakfast, large room with kitchen, brilliant staff.

cleanliness, friendliness of all the staff, rich and varied breakfast, swimming pool and gym beautiful, very large common areas, bright, functional apartments with the minimum necessary to

staff, breakfast, spacious room, ocean view

with huge sofa (you can use it like a sleeping area as well), dining table with chairs, and the kitchen with basic kitchen equipment, plus sleeping room with big and comfortable bed, big balcony

nice breakfast included, very polite and helpful staff

the area aroung swimming pool is very green, pretty gardens and birds are singing

flawless wifi, excellent gym

a proper gym which was usually empty, pretty standard but decent and tasty breakfast selection, quiet area,

only real problem was the lack of decent wifi

cozy rooftop bar and very varied breakfast buffet with excellent

added bonus having a pool on the rooftop

location, cleanliness, rooftop bar and pool, it was private and very quiet

loved how good the spa was

gym open from 10 am to 6 pm only outside pool was very small, impossible to swim there inside pool

internet wifi

the pool was chilled and had plenty of sun beds

the hotel location,sun all-day at the pool food was very good too

breakfast was ok, bed was comfortable and room was clean. great views from balcony.

champagne in room which bar staff kindly allowed

breakfast selection is a bit

rooftop pool area with jacuzzi and sauna

really helpful ,attentive, mainly oliver in reception and the housekeeping staff,also pedro in breakfast

thing was all good loved our stay very much, bar staff were brilliant very friendly, we will be back again soon

the pool, jacuzzi and sauna with ocean view were a great plus and last but not least the breakfast

rooms very comfortable, very nice breakfast

firstly, i have nothing to say about cleanliness, everything was sparkling clean with daily room service

outside bar in hotel was lovely and most evenings had live spanish singer with guitar , prices of drinks

the only issue was the slightly slow wifi.

location - the pool of the top level was a delight for the kids - free parking 5 minutes walk

close to city center and bus station hotel staff put an extra bed for my kids for no charge, very nice of

the bar area was a bit clinical and under used

great variety of bufet food, clean and well-equiped rooms with comfortable balcony, beautiful pool beach with a great view, location on the main promenade close to

breakfast was exceptional so varied and complete that i highly recommend opting for it, as it s

the hotel is right on the promenade, lots of bars with very loud music

the wonderful staff, the breakfast, cleanliness of the room

food choices for breakfast and dinner, excellent food, cleanliness is at high level, location is excellent

it has a great location, it was spotless, comfortable and the breakfast was amazing

hotel is more suited to older people with no entertainment or pool activities for children / teenagers

the pools were lovely and it was great for kids

great and unique location! great service and staff. small but well equipped gym with great view.

sufficient parking space

restaurant, nice spacious room, good wifi

the path between the parking area and the hotel is cobblestone, which makes handling of luggage difficult, in addition

ter a slightly tricky arrival)

some facilities for kids

hotel with excellent dinner and breakfast as well as very nice and professional staff

beautiful garden, friendly staff fantastic breakfast lovely restaurant in lovely setting

charming peaceful hotel in the countryside with a heated swimming pool and a very good restaurant

excellent quality breakfast with daily variations

breakfast was delicious too and we loved the pool - you have distant sea views here as well

there is no pool available, but it’s not actually in the list of amenities included

were many photos of pool in the description of the place and room, but on the arrival we heard the pool is not used

didn˙t know in advance that we won`t be able to use the pool, leaking in the bathroom, we expected more variety from

we could not have time to spend in swimming pool or for breakfast, we had to leave early morning

the big swimming pool across the road, quiet location.

breakfast: exceptional, started with a smoothie

r family owns a banana plantation) in the smoothies for breakfast

reading corners within the peaceful and quiet courtyard of this estate, a lovely and personalized breakfast with fresh banana juice from the family owned plantage or very beautifully restored

the hotel accommodated my dietary needs with gluten-free bread at breakfast

breakfast & staff were amazing

traditional canarian hotel with antiques,hidden rooms and polished floors we arrived by bus early ,check in is 2pm but our room was ready and we were allowed an early check in which was great

and helpful staff, lovely room and building, very complete breakfast, very good location, etc

excellent breakfast

superb breakfast and stuff was super nice

breakfast was good, have a variety of foods available nice courtyard to sit in we were allowed to

breakfast, pool, staff...

room with 3 beds are friendly for family with kids

very helpful paid 10€ for parking which was right outside facilities were very good pool area had lots of sunbeds and lots of different

gym

hotel is a bit old school but has everything you need - pool, entertainment, snooker tables, bar, karaoke ;) etc

the location is secluded and quiet, but it has a natural pool and a beautiful beach only a few meters away

a natural pool with sea water and a beach are just downstairs

we were told the swimming pool downstairs is from time to time flooded by the tides and the building itself has been affected

the kitchen is well-equipped and everything works perfectly

comfortable with great views alfonso was so helpful loved the sea filled pool as

clean room, parking and next door patisserie

comfortable clean room. great value. good location close to airport. free parking. all good.

no parking place, although it was written there are places on the street

drive to teide national park and anaga mountains, there is a supermarket downstairs and some parking spaces

comfy beds, easy parking, centrally located on the island

excellent hotel & excellent service in the reception and the bar they treated us very well

the hotel is great with swimming pool, gym, bar

the gym could be better and have a little more free weights equipment

gym equipment needed fixing two years ago (one or two of the machines was not functional) and it

loved the swimming pool

unprepared to serve in such a high quality hotel (except from the lady serving drinks during breakfast) and the restaurant service is high priced/low quality

and elaine prepared a delicious breakfast for us every morning, with great care for special wishes

are poor and cost extra even though you already pay high ( sauna ) , breakfast is very poor as well you get supermarket bought juice and once main you can choose out of

we couldn’t manage to enjoy pool because of bad weather

did not use other facilities but they looked amazing like the pool and yoga and wellness rooms and spa

awesome digital tv & excellent high speed internet (finally - somebody has wifi done (+)good wifi (+) free wifi and netflix (although i didn't use (+) room was comfortable: crisp white bed linen, good wifi, good aircon, good shower (-) the wifi was awful, almost always disabled

professional staff, great breakfast, parking very close and great location.

enjoyed the spa facilities

superb restaurant, very good breakfast. decent coffe.

the bar closes early

the gym was very basic, it could have a few more things

being with 3 small kids we had at least one

overall, it's great property especially good space for kids to run around

i believe room service is also available, but still this means you have to go to the room and order and also

pretty much everything other than the wifi.

great gym and pool area with fantastic views

room service only available from 8pm onwards and food very average. pool not heated.

lovely place to stay, very comfortable rooms, great rooftop pool, friendly and helpful

nice canarian house, renovated, tranquil, great breakfast

the breakfast is very complete and served in a nice room upstairs

good breakfast

ease ot access, communication, breakfast, cleanliness. great setting.

i planned to leave early in the morning, before breakfast time, and he arranged few things so i could start my cycling journey with something in my

can only gently suggest improvement in wifi in my room, but i was told this was better in the communal area so not a big issue for one

only could we wifi access in the common area wich i find quite

wifi not working very well

wifi worked well

wifi signal did not reach to our room

had hope to us the pool within the spa complex more but found the air and water temperature was lower than expect

food and start/finish hikes became rather repetitive but the hotel was quiet and had plenty of parking

lovely spa with refreshing swimming pool, jacuzzi, two saunas, steam room, cold plunge pool and ice

location in a forest extensive buffet large indoor pool and sauna included in the price good

food served for breakfast and the restaurant were fantastic

in the garden there is small pool and a little friendly kitty to play with

the spa was fantastic

lovely garden by a small pool

fantastic food & spa facilities which was great after a long day hiking

the wifi could have been better but not a big deal.

breakfast was delicious and varied enough each day

traditional yet modern and clean accomodation. would recommend.good selection for breakfast.

the hotel is really well set up, and breakfast is very good

decorated spacious room, good breakfast options, plenty of private parking, tea making facilities in the room

decorated spacious room, good breakfast options, plenty of private parking, tea making facilities in the room

comfortable bed, spacious room big, fully equipped kitchen, laundry, central location

the kitchen is very well equipped for cooking

you have a fully equipped kitchen with free coffee an tea and a fridge to use

kitchen large with lots of facilities for cooking and coffee

with a lovely shower (even though it was stated as a shared bathroom), very well equipped kitchen, perfect location, lots of parking possibilities nearby

7) was weak - we were distant from reception.

wifi was good

position by the football pitch private parking available great snack / cafe bar serving lovely food reasonably priced

wifi in the room didn t work first night. location is a bit outside city center.

f did not get her name - dark curly hair and

room with no view, uncomfortable bed and no room service when requested and no tea or coffee facility in room

lovely bedroom. polite staff. very accommodating with a late check out

good wifi

breakfast was excelent, but cost 16 euro/person, when i booked the room it was not possible to

modern and clean room, fast wifi

is: ask for rooms on the opposite side from the school, otherwise you will wake up at 8h with kids screaming and it feels like they're inside your room shouting at your face

the swimming pool temperature was refreshing and plenty of seating now around the pool

room overlooked the playground of an adjoining school, so we were awoken by the sound of the kids playing at 8 o'clock three of the mornings we were there

the room was nice, quite big, with a balcony. also we spent some time in the pool.

ter is quite cold), good breakfast, fast wifi

wifi was ok but only available in 1st floor lounge

room - 405 was clean and comfortable with a little balcony and ok wifi

wifi was hit and miss,a spotty connection goggle called it !!

no wifi in the room, only in lounge on 1st floor

free wifi and fridge available,

the pool has nice view, room was clean, nice breakfast

and an amazing pool…

good lobby, nice bar area at the top

location is central, the rooms are clean, the swimming pool on the roof top is a little bit unusual

restaurant wasn’t open in the evening, and pool opening times not ideal.

we were 2 families, one with 3 kids and the other of 2 adults only (my parents)

unfortunately the pool and jacuzzi was closed.

i have stayed here before and found the bar area was very quiet

the hotel has a nice rooftop pool area and an outdoor gym

room, amazing breakfast, super friendly staff and the rooftop with pool, jacuzzi and gym is also amazing

answer from room service nor spa not allowing my food to be delivered inside the hotel the person who called me

mburger).

great quality of the facilities, perfect location, the management staff is polite and helpful, room service efficient and good even on a busy day

ate in the main restaurant one evening and found the menu a little limited, but there is also a bar where you can have food

great location and the casino was fun

wifi very unreliable. we had to sign in every ten minutes.

this hotel, very central location, clean rooms, great wifi, great breakfast, friendly staff

very friendly employees! very central! very fast internet via wifi. nice balcony.

wifi set up a bit strange, make sure you book their paid parking well in advance

internet wifi was really bad.

gym could be better :) also do not book apartments on the 6th floor because it can be noisy from

very nice bar upstairs with fabulous roof terrace overlooking the harbour

at the hotel during the epiphany festivities and our room was on the 6th floor, so the rooftop bar was just on top of us

the staff was very helpful and friendly, i could do an early check in

gym / fitness room was not inviting and very poorly equipped

the bar meal was fine too

swimming pool not open all day, shady not enough loungers and drinks at pool too expensive.

good pressure shower good wifi good staffs at reception

very good food for breakfast and good food at the bar also

good wifi