had a very good experience, the room was in the renovated building with free access to the pool and gym

the room (apartment with kitchen and sofa) quite big, with new furniture, very comfortable and cleaned every day

staff, breakfast, spacious room, ocean view

dinner and breakfast was good-nothing special, but for the price you pay it is an amazing value

taken care of, the facilities are nice and the swimming pool is beautiful we had a fully equipped kitchen in the apartment where we could cook some meals, the staff were very friendly and helpful,

breakfast was very good and also we liked dinner (we are vegans and we could find good quality

pool was cold so i didn't swim

clean hotel, very good breakfast

the breakfast was amazing, it had everything and all of it was very fresh and tasty

breakfast lots of choice and very fresh and hot

disappointed that the medium pool is not heated, as stated in the description, only the kids pool, which is half a metre deep

the pool area was beautiful with great views

the internet was good and the breakfast was great

the breakfast was plenty and diverse.

available at breakfast and dinner very good & enjoyed the cocktails & snacks available at the pool bar

was very good, hotel and swimming pool as well

nice small-size pool and relaxing facilities

pool area was lovely & relaxing, staff really helpful, easy to get to beach or town, near bus

pool area made our granddaughter very happy

the pool is rather cold as placed in the shade most of the day

great gym,gardens and heated pools available

hotel is located on the heel, which makes a perfect view, but might be hard if you travel with kids and have to walk

breakfast was very good and the staff was professional

we was able to enjoy the time in the gym when our son was in beat hands

were excited to check out the gym since the rest of the hotel was so lovely

i particularly enjoyed the lovely pool area, and the breakfast offered a great variety of delicious options that fueled my days

the breakfast was very diversed, with a lot of options

a lot on offer at the pool bar and a bit costly, vending machines expensive and although the breakfast was great on the first

food was average and lower quality (all inclusive) the pool bar is missing beverage menu for al (you have to ask what is included in the price) quite a lot od

the staff were lovely, the rooms were spacious, breakfast had loads of varieties and it was very clean

hotel bar was good with plenty of drinks to choose from plus they have 2f1 happy hours from 17-18:00

variety of outdoor games for kids ( badminton, table tennis

we might play table tennis, golf and go to the gym, i liked the evening program

loved the cleanliness, the quality staff, the pools and the garden, the breakfast, the bar and the lounge area

excellent staff, great breakfast well organized

gym does not open on weekends and during the week opens at 8am

cleanless, good food, quiet at night, nice staff, big cozy room, comfortable bed, large clean pool

not a lot of choises for kids

another hotel service is that there is a self service laundry wash & dry on the ground floor for 6

nice facilities, very diverse breakfast, and snack lounge bar for my favourite club guests was very good

pool so small and not enough umbrellas for all guests, also all drinks in dinner not included,

food for breakfast and dinner had very good options

wifi weak. at least one more english speaking tv channel

very good everything, good breakfast, big pool, good personnel

rate the services, bar is reasonable priced for those not staying all inclusive and but the breakfast is amazing

helpful attitude of the staff when we checked in, for parking our car

parking close was difficult

pleasant, wonderful building with a great breakfast

wifi was unreliable in the room. it worked properly in the public areas only.

their wifi was unsatisfactory. no connection in our room and not good in the central area.

staff, everything was amazing, the sense of history ud83dudc97 everything was wow, our kids were super impressed

room in old chapel was beautiful, lovely bed linen with separate bedroom and bathroom for kids,but still part of same suite

great choice for breakfast

rooms, pool, restaurant, bar all excellent

alberto's bar round the corner for evening drinks and a pizza with a view of the sunset

airless breakfast room

breakfast each morning was a delightful experience, featuring a wide array of fresh and tasty

rooms are very clean, spacious, breakfast was very good

breakfast provided a huge variety of food however the overall quality of the breakfast was somewhat

the staff are the best so friendly and helpful. the breakfast was lovely so much variety

the spa treatments in this hotel also worth a mention absolutely fantastic and very reasonably priced

the range of lovely fresh and cooked food for breakfast was amazing

i like the swimming pool

clean and comfortable room for one person. nice pool available, very friendly and helpful staff

the hotel has facilities and even a pool, though we didn’t have time to use them

the pool is beautiful, there is a great hanging spot and a roof

entire island with ease from this hotel, television had netflix and youtube which was a bonus, pool was secluded and quiet, would recommend and definitely stay

wifi, wifi, wifi, wifi

the wifi in the single room worked well

wifi, lack of parking

room service or half board available if you want it for around 15 euro a day from its modern sister

hotel is nicely decorated in the old canarian style, the rooms are big and the wifi is really fast

gave me the key to another room where i was able to sleep, returning to the original room before breakfast

breakfast had many options

pool area with mountains views is spectacular

immaculate comfortable pool areas

delicious breakfast and dinner

location, easy walk to the beach + the original city center, buffet breakfast included in the affordable room price, the staff was always very helpful

if i could change something it would be the pool temps and some games and entertainment for the kids

the choices for breakfast and evening meal were huge, so varied, something for everyone to eat

lovely pool and clean pool area

the laundry service left our clothes dirtker then they were before with and unpleasant smell

spotless, perfect location. gorgeous rooftop pool and lovely shower.

the hotel has a spa and two rooftop pools

spa is not for free (15 €), one has to pay a deposit for a towel at the pool as well (20€ each)

though i'm not a swimmer or sunbather the rooftop pool area had a bar where you could sit and get reasonably priced drink and food

nice pool and seating area on roof

great hotel near the town. clean room. good pool area.

the location from bus good choice at breakfast.

on the roof of the hotel there is a nice pool, with lot of space, with good view

kindness of the staff, excellent breakfast, terrace and swimming pool, super clean everywhere.

coffee and juices at breakfast are not great ... toast and eggs lovely ...

tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar nearby that let you relax really well

the location,and the gym

wifi worked and was pretty stable - reasonable price - good location, close to the main bus station

a huge cockroach in the bathroom at breakfast there was no lactose free milk

nice breakfast included, very polite and helpful staff

very comfortable beds; great facilities, very helpful staff, great location; fabulous rooftop pool and bar, and excellent breakfast

the staff was amazing, the breakfast was delicious our room was always clear we got every support that we needed regarding our

breakfast with a very wide variety of choices and a terasse looking to the ocean and the teide, pool so great, everything was perfect, thank you so much again

busy and lots of restaurants but less nightlife than playa las americas, though there is an irish bar molly malone if you like old irish men singing traditional songs

great location, clean room, helpful stuff, tasty breakfast!

rooftop pool was beautiful, with plenty of sunbeds

there is a swimming pool in hotel as well

there is a solarium and a good roof top pool with great views

in the heart of puerto de la cruz. everything on the doorstep. two rooftop pools and loungers

there is music from a bar (a live person singing), this stops at 12

close to city center and bus station hotel staff put an extra bed for my kids for no charge, very nice of

hotel s appearance with all the art pieces, the spa , the excellent breakfast with its variety and presentation

breakfast service atmosphere spa gardens

when we arrived there was no onsite parking available as advertised and requested - this was disappointing but we were able to get

there is free parking on the premises

would have liked longer hours for the gym

location in the middle of town is brilliant and roof terrace with pool is great

place to stay with nice pool on the roof

nice clean place, spacious room, bear the beach and near bus station.. nice roof pool as well

the pool on the roof was a beautiful retreat

the lovely rooftop pool is a bit chilly in november. but certainly ok the rest of the year.

not sure if the aircon worked but it's quite mild in november. wifi is a bit hit and miss.

that you basically had to walk with a watch the entire time, to figure out for example which bar will be open at what time, where you can get coffee at what time of day

also the entertainment guy did a great job, my kids loved the kids disco in the evening

ter breakfast pool

- swimming pool was great , we barely used the swimming by the bar since it was always busy but the upper swimming pool on the

the only issue was the slightly slow wifi.

outside bar in hotel was lovely and most evenings had live spanish singer with guitar , prices of drinks

staff were helpful, nice small pool on the roof, clean rooms, nice bar and restaurant to sit outside and watch the world go by

staff were very helpful, food in the bar outside was very good with live music every night, would definitely recommend this hotel as

the wifi was a bit iffy

perfect, excelent location, perfect hotel with amazing pool and excelent breakfast

wiew from the pool and rooftop terraces,perfect location and stylish old building and

sauna and spa area

spa & jacuzzi at no extra cost

great breakfast, pool and spa pool

the gym and the spa are completely underground so the air is a bit claustrophobic.

to leave a 10 euro deposit for a towel for the poolside, we waited in a queue to return the towel and get the deposit back

rooms very spacious and clean

location very central to restaurants and shops staff very friendly and helpful pool area was lovely too with a roof top

de la cruz that you can enjoy or from your own balcony or from the roof terrace or from the roof pool

pool complex was quiet, handy pool bar, clean, meals wide variety, room clean and comfortable

however, they put up signs everywhere trying to charge extra for services

small but very convenient gym

the pool outside with the bar were nice

i can't name them all but marcos, barbara and tulia were among your staff

nice bar area

the hotel location,sun all-day at the pool food was very good too

breakfast was nice your typical buffet but there was plenty of choice and plenty of places to sit

breakfast was ok, bed was comfortable and room was clean. great views from balcony.

friendliness and helpfulness of staff. view from pool side rooms. hotel location on seafront

nothing for the kids!

a lot of the amenities you have to pay for including gym, heated pool

nothing for the kids!

very close to natural pools and restaurants breakfast is excellent and dinner perfect the hotel is set in a perfect

really enjoyed swimming in the excellent 25 metre pool everyday, one of the main reasons we chose this hotel and the lovely sea

nothing of note. would be lovely if the bar/cafe on the rooftop bar opened an hour earlier.

comfy bed, amazing bathroom, lovely balcony with a sea view, rooftop swimming pool

and the beautifully prepared food ,both at breakfast and dinner was mostly cold

the wonderful staff, the breakfast, cleanliness of the room

lovely hotel staff friendly and helpful. location great. excellent breakfast

gym could have been better equipped and open earlier in the morning

breakfast buffet and restaurant with a view at the sea

great and unique location! great service and staff. small but well equipped gym with great view.

location is very good, just opposite of lago martianes, one of most beautiful swimming pool in the world

no parking - difficult even to drop off limited spa facilities

the food, for us, at breakfast and dinner was great, nice variety and good taste

spa pool should only be for spa guests only or at least adults only not have noisy kids running and jumping in

th) spa area occupied by a lot of kids

there is no slippers or bathrobes in the rooms, no bell boy to get luggage into the room, no room service, rooms are dirty, there ware hairs on the beds from previous guests totally

10+ - very comfortable beds - very very clean

breakfast was served on the beautiful patio between the trees, plants and fountain

we got our breakfast, which was delicious and plently

the hotel accommodated my dietary needs with gluten-free bread at breakfast

r family owns a banana plantation) in the smoothies for breakfast

nanas from the owner's farm), fruits & yoghurt,

was reasonably clean and room service satisfactory

sufficient parking space

there is a parking in front of the house, and areas in the garden to sit and chill

car parking was adequate for the number of rooms although this didn't concern me personally

is a small hotel with only 5 rooms, steep entrance, garden with pool and animals

superb breakfast and stuff was super nice

delicious breakfast

a delicious breakfast with a good variety of food

breakfast needs more variety and the criossants need to be fresh

very nice breakfast with homemade cakes. eggs as you like , on demand.

breakfast was good with a varied selection of food, nice coffee and wonderful welcoming staff

breakfast was delicious too and we loved the pool - you have distant sea views here as well

the pool, as well as the surrounding fruits, butterflies, and birds were the icing on the cake

laundry service very reasonably priced

even has a heated pool

very clean , comfortable hotel with swimming pool , gym etc

alcohol spirits at bar limited

excellent hotel & excellent service in the reception and the bar they treated us very well

the gym is lackluster, but as to be expected for a hotel gym.

location and facilities - really enjoyed the heated pool and sauna

there is no pool available, but it’s not actually in the list of amenities included

we could not have time to spend in swimming pool or for breakfast, we had to leave early morning

the big swimming pool across the road, quiet location.

am giving 3 stars only for the big swimming pool you'll get access to just across the road and for the host being nice to us to refund us

neighbourhood with use of a very good community pool just opposite the accommodation

the location is secluded and quiet, but it has a natural pool and a beautiful beach only a few meters away

the kitchen is well-equipped and everything works perfectly

comfortable with great views alfonso was so helpful loved the sea filled pool as

we were told the swimming pool downstairs is from time to time flooded by the tides and the building itself has been affected

there are two wonderful beaches near the apartment - one with a natural pool, the other sandy

buffet dinner and breakfast were well presented, wide choice, and very tasty

room with 3 beds are friendly for family with kids

that broke down (lift, jacuzzi, airco gym room) took a long time (days or even weeks) to repair

nice pool & gardens & excellent breakfast

the breakfast was lovely; a huge amount of variety to meet everyone’s dietary needs.

clean room, parking and next door patisserie

comfortable clean room. great value. good location close to airport. free parking. all good.

plenty of parking spots for guests

hotel has parking spaces available

drive to teide national park and anaga mountains, there is a supermarket downstairs and some parking spaces

unprepared to serve in such a high quality hotel (except from the lady serving drinks during breakfast) and the restaurant service is high priced/low quality

and elaine prepared a delicious breakfast for us every morning, with great care for special wishes

are poor and cost extra even though you already pay high ( sauna ) , breakfast is very poor as well you get supermarket bought juice and once main you can choose out of

we couldn’t manage to enjoy pool because of bad weather

did not use other facilities but they looked amazing like the pool and yoga and wellness rooms and spa

good location friendly clean quiet. nice breakfast.

nothing was too much trouble for them breakfast was lovely, lots of choice would recommend and we will be

good breakfast

nice canarian house, renovated, tranquil, great breakfast

good continental breakfast was served every morning

the spa and gym are part of the package and are a very nice treat

the breakfast was lovely - plenty of choice and dishes freshly cooked to order

no slippers no robes in the rooms no hair conditioner no mini bar bad hair dryer

food and start/finish hikes became rather repetitive but the hotel was quiet and had plenty of parking

c)

free street parking nearby

wifi not working very well

only could we wifi access in the common area wich i find quite

wifi is good and the add on breakfast is excellent value

parking close by is complicated so don t expect it to be easy, but there are options

very convenient being a short drive to both the airport and the teide national park, with free parking on the street outside

we had to be super picky, and stayed during the summer, it would be that there wasn't a full size pool - however, we were not staying there for this facility

little pool area was nice to sit out in the sun

the wifi could have been better but not a big deal.

authentic mountain hotel with free parking facilities in front of the hotel

breakfast was good and varied.

traditional yet modern and clean accomodation. would recommend.good selection for breakfast.

decorated spacious room, good breakfast options, plenty of private parking, tea making facilities in the room

perfect location for exploring teide. breakfast is superb

also had a nice small gym

the kitchen was fully equipped (even with coffee capsules and wide selection of tea) and the roof

comfortable bed, spacious room big, fully equipped kitchen, laundry, central location

you have a fully equipped kitchen with free coffee an tea and a fridge to use

very well equipped kitchen, you can find everything to the smallest detail

house is really great, the rooms, the garden and the kitchen are made so stylish and nice

awesome digital tv & excellent high speed internet (finally - somebody has wifi done (+)good wifi (+) free wifi and netflix (although i didn't use (+) room was comfortable: crisp white bed linen, good wifi, good aircon, good shower (-) the wifi was awful, almost always disabled

i stayed in 4 hotels in tenerife and this one i liked the most. the spa was also very nice.

excellent value for money which included breakfast i wide variety of breakfast and various place to sit outside or inside

they have a good spa area and a little baby gym where u can use some stuff

good bar area

superb restaurant, very good breakfast. decent coffe.

being with 3 small kids we had at least one

overall, it's great property especially good space for kids to run around

rooms and facilities were good and the bar area in particular was fantastic

the vinoteca was a wonderful find, and the gym facilities were excellent

room service later! we went to a concert & wanted to eat but room service only till 11

no iron or ironing board in the hotel - they wanted you to use the laundry

size of room, stunning views from roof terrace, facilities, breakfast choice, wifi speed, cleanliness, short taxi ride from airport, massage spa very professional, decor

7) was weak - we were distant from reception.

wifi was good

position by the football pitch private parking available great snack / cafe bar serving lovely food reasonably priced

wifi in the room didn t work first night. location is a bit outside city center.

f did not get her name - dark curly hair and

room with no view, uncomfortable bed and no room service when requested and no tea or coffee facility in room

lovely bedroom. polite staff. very accommodating with a late check out

good wifi

breakfast was excelent, but cost 16 euro/person, when i booked the room it was not possible to

modern and clean room, fast wifi

some of the equipment in the gym was out of order and some of the jets in the spa were not functioning

hotel nice staff plenty of deckchairs in a lovely pool area overlooking the sea food was fantastic with plenty of

we used the gym daily and had an amazing couples massage

adults only venue, spacious bedroom with comfortable beds of super king size

we had dinner and breakfast with the room

7cm) like me. but still okay.

in the suite was extremely well priced the staff are lovely and the room service was very fast indeed had a lovely view over the swimming pool and mountains must say

is: ask for rooms on the opposite side from the school, otherwise you will wake up at 8h with kids screaming and it feels like they're inside your room shouting at your face

spacious room with nice view to the pool and close mountain, location excellent, everything accessible by foot or by bus / tram with a

pleasant bar and reasonably priced room service

free wifi and fridge available,

is fantastic, wifi in the room was excellent, staff was extremely helpful and friendly

poor room wifi. room a bit basic.

would be better with wifi in the rooms.

wifi was ok but only available in 1st floor lounge

pool closes too early in the afternoon

good lobby, nice bar area at the top

pool times in the roof opend 11 closed 6

the only downside is the very small pool….

location is central, the rooms are clean, the swimming pool on the roof top is a little bit unusual

design, close to city centre, cleanliness, nearby beautiful city park, fabulous breakfast, lavish pool and jacuzzi on rooftop

used the bar facilities too

also the gin bar is a welcome distraction from the front door to your room

amazing room service. nice staff

the outdoor gym!!! the pool! the beds are super comfy, the breakfast is great

ithin a few mins walk ) hotel room was spacious and lively with good

main culture areas as well as bars and restaurant areas( within a few mins walk ) hotel room was spacious and lively with good en-suite (+) there s a spa which has its own indoor pool and you can get treatments (+) highlights include the fantastic gym (rarely seen such a large gym in a hotel), and also the spa area looked very nice (but that one costs extra, so we did not go in) (-)didn t like that you had to pay for padel, the extra spa costs and that there were often no seats in the sun around the pool (+) spa and a full gym (+)nice spa and free yoga and pilates lessons. (+)spa and food

points, but advising of casino dress code on arrival and the added costs of using the thermal suites would have avoided

the swimming pool is fantastic as we swim every day

answer from room service nor spa not allowing my food to be delivered inside the hotel the person who called me