comfy beds, easy parking, centrally located on the island

no parking place, although it was written there are places on the street

plenty of parking spots for guests

hotel has parking spaces available

clean room, parking and next door patisserie

awesome digital tv & excellent high speed internet (finally - somebody has wifi done (+)good wifi (+) free wifi and netflix (although i didn't use (+) room was comfortable: crisp white bed linen, good wifi, good aircon, good shower (-) the wifi was awful, almost always disabled

i stayed in 4 hotels in tenerife and this one i liked the most. the spa was also very nice.

gym equipment good. pleasant buildings.

good bar area

historic hotel with modern facilities, generous breakfast and excellent dinner

love this hotel have stayed many time very clean good breakfast used spa this time very reasonably priced great

being with 3 small kids we had at least one

overall, it's great property especially good space for kids to run around

no bar near rooftop pool. had to go down to main bar for a drink

hotel, great location with walking distance to the center,great wifi, i would defiantly go back

character, amazing roof terrace with pool and gym, friendly staff, lovely clean rooms with good outside space, really good

there's a great range of options for food and drinks within the hotel and the room service was actually of a great quality

thoroughly enjoyed the rooftop pool, the breakfast was amazing and the staff was really lovely and helpful

we were told the swimming pool downstairs is from time to time flooded by the tides and the building itself has been affected

apartment has everything you may need for comfy stay - kitchen is fully equipped

there are two wonderful beaches near the apartment - one with a natural pool, the other sandy

the kitchen is well-equipped and everything works perfectly

comfortable with great views alfonso was so helpful loved the sea filled pool as

the property itself was perfect for relaxation, featuring a beautiful pool and a soothing jacuzzi that added a luxurious touch to our vacation

is apart from hotel, so breakfast is poor, you have some options and that is it, most of them quite

unprepared to serve in such a high quality hotel (except from the lady serving drinks during breakfast) and the restaurant service is high priced/low quality

the pool and jacuzzi were such a fantastic bonus, adding to the overall relaxation

no pool - the pool and restaurant are under construction, the parking lot is also under construction

wifi in the room didn t work first night. location is a bit outside city center.

it had nice bar area to sit

7) was weak - we were distant from reception.

f did not get her name - dark curly hair and

cost in santa cruz, but i would suggest to have it there if you are willing to wake up early: no bar nor bakery in the neighbourhood

the breakfast was well organised with an amazing range of foods, replenished often and very tasty

room with 3 beds are friendly for family with kids

breakfast, pool, staff...

the breakfast was fantastic, the dinner was great

buffet dinner and breakfast were well presented, wide choice, and very tasty

free wifi was handy and reliable

room overlooked the playground of an adjoining school, so we were awoken by the sound of the kids playing at 8 o'clock three of the mornings we were there

the room was very spacious and comfortable. the location is exelent and the pool area nice.

the pool is also beautiful

and helpful staff comfy pool area with a large pool

fantastic bonus to have a rooftop gym with jacuzzi and sauna!! bliss!!

a relaxed hotel, the staff are friendly. spa and mini gym - very good.

rooms were fantastic excellent breakfast fantastic location

a kilometre walk into town centre. spa area towels not always there

clean and nice . worth of money. good breakfast) parking is available for 12 p/d

poor room wifi. room a bit basic.

free wifi and fridge available,

no wifi in the room, only in lounge on 1st floor

wifi was ok but only available in 1st floor lounge

room - 405 was clean and comfortable with a little balcony and ok wifi

pool, spa and room service

didn't use the pool, but i used the gym and it was super good, i did like the garden and the bar outside, the staff was friendly and had patient with us

great breakfast and a comfortable room with ocean views

i don t like casinos in hotels...

ithin a few mins walk ) hotel room was spacious and lively with good

there is a lovely park just in front of the hotel with a nice bar which is a great walk into town

the roof top swimming pool and gym was amazing. the park outside the hotel was stunning.

tried to get my laundry done as soon as i moved into the hotel was told by three different reception staff i will

design, close to city centre, cleanliness, nearby beautiful city park, fabulous breakfast, lavish pool and jacuzzi on rooftop

we were 2 families, one with 3 kids and the other of 2 adults only (my parents)

bar was friendly and attractive

pool was closed for the winter and that fact wasn t clear on their information

good location, nice swimming pool

lovely pool area with super friendly staff and a little bar

good wifi

rooftop bar is a nice place to chill

pool closes too early in the afternoon

the pool on top-roof could hahve been heated.

the hotel’s restaurant is michelin star quality and the infinity pool and rooftop bar are top-notch

the pool bar was very expensive. the bar in restaurant was rarely open

good free wifi

good wifi

central location, free wifi.

wifi is bad, slow and frequently disconnects

wifi set up a bit strange, make sure you book their paid parking well in advance

family room was a hostelroom, but kids loved the bunk beds. great location.

the gym is laughably small and dark.

gym / fitness room was not inviting and very poorly equipped

they are working on the gym and terrace so in the future it will be surely a place to return to

hotel's vermutteria bar was also nice and trendy

location, clean, spacious, modern rooms, good cocktail bar on the roof, friendly staff, made our stay memorable for a special celebratory weekend

wifi rather poor

wifi connection very poor and despite the rooms are big, there was no desk to work

very noisy at night also wifi did not work mattress needs replacing as very uncomfortable

balcony, fridge, excellent breakfast, very good location, nice and helpful staff, safe, wifi

late check out was a bonus

gym a bit poor in equipment

breakfast, gym room, the bathtub and the pool were also perfect

the gym could be improved. the parking lot is small and not suitable for big cars.

pool and bar are excellent and we also made use of the gym facilities

excellent rooftop bar . very clean good practical rooms

the terrace bar is very nice with great views of the city and good prices, but be aware you have to make a

is not run by the hotel but mojito at the bar was not good

5 star service roif top bar added bonus

location excellent,staff very helpful didn’t do breakfast, rooftop bar an added bonus

patrons from the rooftop bar was disruptive on a saturday night (3am)

what then possessed the management of the hotel to host a private party in the bar of the hotel situated on the 4th floor all afternoon and evening (until 22

what then possessed the management of the hotel to host a private party in the bar of the hotel situated on the 4th floor all afternoon and evening (until 22

the hotel bar can be noisy..

the bar is independent and the hotel can’t do much about it

noise. room was above a bar that played very loud bass music until 3am on one night

neighbourhood with use of a very good community pool just opposite the accommodation

didn˙t know in advance that we won`t be able to use the pool, leaking in the bathroom, we expected more variety from

were many photos of pool in the description of the place and room, but on the arrival we heard the pool is not used

we could not have time to spend in swimming pool or for breakfast, we had to leave early morning

am giving 3 stars only for the big swimming pool you'll get access to just across the road and for the host being nice to us to refund us

especially breakfast and dinner exceeded our expectations

beautiful garden, friendly staff fantastic breakfast lovely restaurant in lovely setting

attentive staff and excellent food , both for breakfast and evening meal

laundry service very reasonably priced

lots of choice at breakfast

the room also had a tv, free wifi and was overall very cozy

sufficient parking space

restaurant, nice spacious room, good wifi

some facilities for kids

the room with a private terrace and a small pool provided us with the peace, quiet and privacy we were looking for

it s built into the rock, with a lift that takes you down to a natural private pool carved into the rock, filled with ocean water

services and facilities! loved the pool

the tv was a waste of time, everything foreign, mini bar could be improved.

kids loved the heated pool and jacuzzi

spa could be better but we still had a nice time there

staff, everything was amazing, the sense of history ud83dudc97 everything was wow, our kids were super impressed

room in old chapel was beautiful, lovely bed linen with separate bedroom and bathroom for kids,but still part of same suite

the wifi in the rooftop rooms isn t great, but outside is fine.

the wifi was poor.

wifi connection poor

breakfast at the hotel was generous and varied

parking close was difficult

though there is no kids play area in the hotel, there is a nice kids park just across the street

we ate at the 2 of the three hotels located within the hotel plus we ate also from the room service and the food on all occasions was excellent

ensure you are having a good stay, real smiles, real concern, there was an issue with the inside pool while we stayed

room service was exzellent as well

the breakfast buffet is superb

receive the luggage and give me some indications to buy few clothes), the garden and the swimming pool, the sea view for

the restaurant is lots choice during breakfast and dinner

the breakfast is amazing and the staff is super friendly

gym could have been better equipped and open earlier in the morning

it has a great location, it was spotless, comfortable and the breakfast was amazing

cleaning lady at 11th floor had the best attitude in the whole place, also young pool-guard

we are vegan and we found very good options every morning for breakfast

shows for kids there was no variety in the evening at the bar toilets were not completely

you get a free 90 minute water circuit access in the spa and also access to the level lounge where you can always grab drinks and snacks during the day

breakfast was just

great hotel .. every night diferent show and amazing stuff !! good breakfast and food !!

wifi wasn't great at times

the breakfast and supper are served in buffet style

tiles dangerous coming out swimming pool. 2 accidents in our company during our stay.

the pool bar staff were excellent as were the reception staff, who always went out of their way to help you

from the room over the ocean and mountains with succulent greenery, very good choice of food for breakfast and dinner

the pool outside with the bar were nice

breakfast is reach however the same every day

the location, cleanliness and the breakfast

would be a good extra to have, cocktails at the pool bar better to have made originally and not from precooked syrups

pool, comfy beds, location, views, staff particularly alicia

great variety of bufet food, clean and well-equiped rooms with comfortable balcony, beautiful pool beach with a great view, location on the main promenade close to

the rooftop area is very nice, with lots of seating areas and shade to enjoy the pool

lovely hotel staff friendly and helpful. location great. excellent breakfast

breakfast was excellent, the staff helpful and super friendly, and the supply of towels for the pool a good idea

great location, bar prices reasonable, good choice of breakfast plenty of loungers by the pool .

the breakfast was fantastic, free towels for the beach and the pool, wifi was very good, rooms cleaned every day

best possible location, nice rooms, generous breakfast buffet

hotel, fantastic location, fabulous breakfast

ungers or wicker cushioned chairs) we really liked the well equipt gym, although small it had all the equipment except rowing machine but but was modern with

de la cruz that you can enjoy or from your own balcony or from the roof terrace or from the roof pool

location, cleanliness, rooftop bar and pool, it was private and very quiet

the roof top bar is an excellent place to hang out and carlos the bar manager was so friendly and welcoming, he

added bonus having a pool on the rooftop

the gym could ve been a bit bigger.

clean and comfortable room for one person. nice pool available, very friendly and helpful staff

lovely hotel, good facilities, liked the options of pool, breakfast, microwave and fridge

there is a swimming pool and you can use it for free

the pool is beautiful, there is a great hanging spot and a roof

complex, nicely maintained, very pretty garden and pool area

hallway, staff very nice and helpful, amazing location , towels changing daily which is nice too, breakfast from 7:30 am also

really helpful ,attentive, mainly oliver in reception and the housekeeping staff,also pedro in breakfast

the pool area again had plenty of sunbeds, parasols & tables

the large bar with palms, like a traditional patio, is elegant and

service always with a smile. comfortable beds. hot tub, sauna & pool fabulous

a good and fresh breakfast

i like go swimming in the sea in the harbor area, even if the hotel has a nice swimming pool

beautiful garden and pool area and great varied food

manu the barman was exceptional

the spa treatments in this hotel also worth a mention absolutely fantastic and very reasonably priced

room service was during siesta time

the location, the view from my room, the pool.

the only minus is the wifi, only in the lobby, the rest was great

it had a nice lobby, all canarian style buildings, nice outside rooftop pool area and views of the valley, square and ocean

rooms very comfortable, very nice breakfast

nice clean place, spacious room, bear the beach and near bus station.. nice roof pool as well

location in the middle of town is brilliant and roof terrace with pool is great

the pool on the roof was a beautiful retreat

the pool on the roof is great, good strong loungers an wc facilities also there with drinks vending

location stayed here before pool on roof bonus only for residents receptionists were

staff is very friendly and the breakfast really top quality

great location, clean room, helpful stuff, tasty breakfast!

the breakfast has a large variety for all tastes

very comfortable beds; great facilities, very helpful staff, great location; fabulous rooftop pool and bar, and excellent breakfast

breakfast was also great and the terrace is as nice as in the photos - worth it

breakfast had many options

of the dining not managed well esp breakfast was a shambles

staff-clean surroundings-good breakfast although the lady cooking eggs/omelettes during our stay did not cook them well

good buffet breakfast

delicious breakfast and dinner

good breakfast though the dining room can become busy, uncomfortable and airless

alberto's bar round the corner for evening drinks and a pizza with a view of the sunset

tasty breakfast

the three owners run this hotel perfectly beautiful grounds and great pool excellent breakfast in very spacious dining

friendly personnel, great swimming pool, excellent breakfast, comfortable bed, good a la carte

there is a solarium and a good roof top pool with great views

the pool is in full sun all day with an area below with shade and a bar, showers and toilets

be quick to get a sun bed, no chance of any sleep before 12:30 am due to live music coming from bar opposite

loud drunks in the street culminating in a running screaming match between a bunch of spanish kids on the sat night which ended up with a couple of police cars driving up the plaza to tell them

rooftop pool was beautiful, with plenty of sunbeds

everything was clean and comfortable and the wifi worked in the room

wifi, wifi, wifi, wifi

station and ocean promenade), - cleaned everyday, - balcony with nive view, - safe area, - good wifi, - polite hotel staff

t

room service or half board available if you want it for around 15 euro a day from its modern sister

the grounds offer a good variety of activities - baby (heated) and kids pool in one area, adult only pool with a waterfall further away to provide peace and calmness

we travelled with our grandchildren and spent most of our stay around the kids pool which was perfect for us

we had breakfast and dinner included which did not disappoint

wonderful stay for kids

hotel was great for little kids - lots of space to expore and run around, friendly staff, great breakfast and on property

a problem but there was no bar service so had to go across the road but not a problem will definitely

pool, breakfast, wifi, staff especially receptionist josé carlos is a gemstone.

top pool and bar are amazing, great selection for breakfast, walking distance to city centre

finally, the staff at reception, in the restaurant at breakfast time and in the rooftop bar were very friendly and helpful

rooftop pool and bar are the highlight

coffee and juices at breakfast are not great ... toast and eggs lovely ...

there was no bar not even a pool bar

very comfortable, great location, breakfast and dinner available for a good price

wifi is not as strong. coffee at breakfast was not good. gym needs maintenance.

gym could do with some better weights (and if they had this i'd stay here every

kids area in need of an update as was crazy golf

good breakfast

large enough for all four of us with a balcony and perfect view on el teide, several pools that kids enjoyed

the hotel has a lot of facilities such as a big swimming pool, tennis court, mini golf and gym

very nice staff, phenomenal gym, great food

close to city center and bus station hotel staff put an extra bed for my kids for no charge, very nice of

a proper gym which was usually empty, pretty standard but decent and tasty breakfast selection, quiet area, and pool in the backyard

wifi worked and was pretty stable - reasonable price - good location, close to the main bus station

gym for a hotel, more like a fitness centre

the hotel had all the facilities we needed including a decent pool

wifi in the room but only in the reception

the pool is rather cold as placed in the shade most of the day

small swimming pool on the roof to relax

nice little pool and places to sunbathe

pool was great and the staff food wasnt that good as expected just plain and simple just the same

was very good, hotel and swimming pool as well

swimming pool is available from 10am to 6pm only, so you cannot swim before breakfast or at the evening

happening right on the front busting the view , the futebol camp just in front of the view having kids playing all day along with noises and screaming and the repeated food every day and night

my stay at the hotel, was a bit afraid about the breakfast because of the reviews, but everything was great, very kind staff, always available,

time - very clean place - our towels and sheets were changed very often - plenty of options at breakfast and dinner - very kind and smiling staff, excepting a recepcionist called nora who

also the breakfast is very good, there're many choices

pool so small and not enough umbrellas for all guests, also all drinks in dinner not included,

very good breakfast, good gym, cleanservice every day

the limited area in which you could use wifi

loved the heated pool which we didn't expect and the aqua aerobic

don t really stay in a hotel so couldn t rate the services, bar is reasonable priced for those not staying all inclusive and but the breakfast is amazing

poolside had awesome panoramic view and also to enjoy most magical sunset ;o) bar also had amazing ambience with views over puerto de la cruz

nice hotel, lovely staff and good food! enjoyed time at the swimming pool:)

i particularly enjoyed the lovely pool area, and the breakfast offered a great variety of delicious options that fueled my days

big cleen room with nice view. breakfast is really good.

the swimming pool is big enough and has a nice view, it is heated

place, room, swimming pool, staff.

i live in tenerife and it was very good value for money and breakfast was really good

breakfast is reach and with good variety

friendly staff, lovely hotel, breakfast great.

additional fee for gym

the food is excellent and worth taking both breakfast and dinner options

  the hotel facilities are excellent,  first class gym, beautiful manicured gardens, mini golf, tennis& paddle courts & 3 pools

we was able to enjoy the time in the gym when our son was in beat hands

lots of thanks to them for helping me through my travelling alone with 3 kids

fun mini golf course, padel courts, basketball courts and mini football pitch - plenty of things to do, it

there is a good pool, that is fun for kids

pool was cold so i didn't swim

the pool is rather large for real swimming

wifi is poor in the room. works mainly on the balcony or pool.

right from providing a sea view room on request to over all cleanliness, buffet (both breakfast and dinner), helpful reception and ability to do reservation with them (like loro parque)

the staff was very pleasant, garden-like pool area pretty and breakfast was better quality than elsewhere we stayed

had a very good experience, the room was in the renovated building with free access to the pool and gym

splendid gym and hall

with huge sofa (you can use it like a sleeping area as well), dining table with chairs, and the kitchen with basic kitchen equipment, plus sleeping room with big and comfortable bed, big balcony

staff, breakfast, spacious room, ocean view

the breakfast starts later than in other properties and the bar closes quite early.

very clean , comfortable hotel with swimming pool , gym etc

lovely warm pool with a view to el teide, you should start your morning with a sunrise session

the bar shut quite early after dinner.

the bar closes very early and the breakfast starts later than in other properties.

a variety of food for breakfast for all tastes and dietary recommendations

convenient location good breakfast

breakfast was good with plenty of choice

i and my kids lived on the fifth floor in a room overlooking the busy square and the ocean

if you have kids, there is a public kinder park right in front of the hotel

breakfast was included and was plenty of options

the outside bar overlooking the kite surfer beach and the red mountain is a must for sundowner drinks

very friendly and helpful staff, good breakfast

lovely pool area with big comfy sun beds and towels provided as

the breakfast was great; reception very friendly