is brilliant rooms are nice, restaurant and bar are lovely it’s very quiet plenty of other food places around too if you don’t always want

approximately to main bar nd eateries

very impressed from the rooms. also restaurant really good food and fast , bar great - thank you

ideal location but bar closed a little early 11pm ;-(

bar manager jamie who checked us in was extremely pleasent and helpful

bonus of room service

check in and late check out

nothing, looking forward to the spa being introduced next year.

not a lot of kids about which is a bonus for us

the bathroom the restaurant was clean the food was good, the staff were friendly & helpful the parking was good & the room was nice & warm for this

we always come to this hotel and the food is amazing!! our kids love the hotel too 10/10

hotel was very busy at breakfast but all very well organised

great location. fantastic views nice food. great breakfast. good parking

nice room with brilliant sea view. excellent gym and swimming pool. helpful staff.

breakfast good evening meal friendly and polite staff outdoor seating comfortable

good size garden for small pets/kids to play

we are booking again but with kids aswell, so really looking forward to another stay real soon thank you

the kids enjoyed their visit and are already planning their return

a workman was working on door when i turned up and was back when i was leaving if i never had kids with me i would not have stayed i would have went 2 another place or came home u had 2 sit on

of the hotel was great so handy to shops etc and an early check in time

cold in room as heating wasn t available especially as we wanted to dry some wet golf

great room service would highly

our kids are 5 &

our kids are 5 &

excellent rooms and lots of parking

lovely meal and friendly staff, spa facilities great

only minor thing we could fault would be the bar dividing the carpet and wood floor was quite painful when stood

relaxed atmosphere, friendly and helpful staff, good food. wifi included

breakfast and dinner was very good

facing directly on to the car parking area would benefit from some form of light net inner curtain to spare our blushes during

beautiful restaurant bar area

the restaurant and bar were also lovely with beautiful views over the links and out towards the isles of arran and

com) the kitchen in the lodge was very well equipped and an additional bonus of milk, cereal, pain au

amazing views across the golf course

long weekend away with friends in the 6 bedroom lodge, complete with kitchen, pool table and outside putting green

room, excellent staff, lovely bar area and top evening meal menu

cheap and close to everything. bar was gd and beer garden

were staying as we had a function at 1pm, we requested early check in and was advised they would ask the housekeeper to have our room ready and they did,

especially the wee guy behind the bar and the lovely wee woman who served me my breakfast

was excellent, freshly cooked and washed down with a good cup of tea, and of course the bar was the

lots of golf memorabilia if you’re j to that sort of thing

a big issue for most but breakfast was slow to serve, it’s tricky for us with kids to keep them occupied, we ended up going outside to the garden which was lovely

the breakfast was delicious

lovely bar area, the room was very sharp, with a giant flat screen tv, comfortable bed and a cosy feel

maybe some colouring for kids during meal times

breakfast was a treat,view was brilliant staff made our stay

evening meal and breakfast was excellent and good choice

excellent breakfast choice

the breakfast is to die for

breakfast was freshly cooked, not left on trays to serve ourselves and was very good

everything especially the room and airport shuttle

breakfast had such a selection it was difficult to chose

the kids had a wonderful time playing in the garden, especially with the delightful menagerie of

beautiful house , lovely peaceful location , fab breakfast

great location, superb rooms and breakfast along with friendly host.

lovely room. excellent breakfast.

when we arrived we asked if it was possible for a late check out and after checking they said it should be fine and that although they where fully

the room had a separate living room area which would be great if you had kids with you

and facing main road house wasn't that bad considering room was fine bathroom on small side breakfast was good plenty of

breakfast was lovely

wifi a tad slow for business users in the ground floor accommodation.

the only thing we didn't really like

the breakfast was slightly under our expectations, in particular the coffee was very weak.

the wifi in the room could've been better.

staff dealing with room service were kind & helpful

the staff were very welcoming and helpful the breakfast was very good plenty to eat

breakfast was great full of good scottish heart attack munchies

meal at night and breakfast in morning were excellent. staff were also great

cannot fault this lovely hotel,beautiful decor,immaculately clean and very nice staff,oh and the breakfast was lovely too

breakfast was lovely with a wide choice of both continental and cooked options

good location to get into troon for the golf

receptionist who booked the accommodation rang they said there were issues with housekeeping and laundry and we would be refunded

was perfect for what we needed - location was spot on for both preswick and troon golf courses

dirty laundry left in room and carpet not hoovered

they did pay a little more to normal, due to the golf at royal troon (however thankfully not as price gauging as all the other local

the bar could be better

the bar was really nice

where friendly - check in/out was quick and easy - food was great and bar facilities also very good

easy to find and off road parking the the bar very cosy and comfortable

accommodating with early check in special circumstances and excellent breakfast included in the price

liked the friendliness of staff on arriving and also in the bar willowbank has a lovely atmosphere, lovely,close to largs centre great parking gorgeous view

breakfast was excellent as was the evening meal

the atmosphere was still very good in the lounge and the bar man kept everyone entertained with his bantor

breakfast good meals good too the staff were great and helpful

breakfast was great and evening meals were very good too

food for dinner was great me and the kids loved it

bar area was well organised and well stocked

location was good as you had shops, local bar and bus stops close by

we had dinner and breakfast and the food was delicious and lots of it

nice hotel, bar and outside area good to just relax

friendly staff, cosy rooms, nice location, free wifi, excellent dinner menu.

breakfast quick and dinner was absolutely beautiful

wifi connectivity was brilliant

room, big comfy bed, staff lovely, food amazing and great prices, breakfast delicious, no negatives and will be

was friendly professional and very helpful breakfast was very tasty and plenty of free parking

inviting bar and restaurant

breakfasts were provided on the basis of choice - a range of cereals, breads for toasting, yoghurt

breakfast wholesome and very good choices

bar was busy, tables reserved for dinners, hard to get a quiet seat for a drink on arrival

to go, there was no indication that there was reception for check in and that you check in at the bar restaurant which was busy with diners

on the coast very friendly staff very clean & breakfast was excellent

moaned at that kids were still up past 9 o’clock and getting told to take them upstairs usually at home aye they

hello i never did find out why they insisted on playing gbnews in the bar

was a short trip with friends for the open golf tournament in troon, july 2024

laundry in corridors from cleaning rooms

she even washed, dried, and folded our laundry for less than it would have cost use to do it ourselves

location good for beach kids park shops.all in walking just.up nextstreet

very peaceful, excellent location right next to the beach and the the kids park and great restaurants nearby too

allowed early check in and slightly later check out - so useful considering the weather

there s a free ev charger in the parking lot

bar and restaurant were excellent and the staff charming

everything apart from not being able to use disability parking as they were full

i had two suitcases and 2 kids and no way of getting them from the car park to the building safely as my kids are under 3

dinner room was like a playground with kids running about with balloons

staff were friendly and the location great esp. a gym! breakfast was nice too

the pool was great for the kids

was nice as the kids had the separate room within the room and the staff were really nice and friendly, we stayed

was bad- my enquiry about early check in was only replied to 2 days later amd after i had checked out

and welcoming they were always in the background and happy to help with any queries and the bar staff are so easy to talk

good pool and gym facilities, room was clean and modern could not fault anything for the price

loved the sea view and the pool n gym n sauna it was lovely we had room service they brought our breakfast up both days it was my

loved the swimming pool and steam room

and you get the towels and lockers in there you dont need money for the lockers and also you have gym will be back for another break i would recommend this hotel to my friends and family liz

were spacious and we got early check in which was great as we had a wedding & had to get changed so this made it really easy

location, room clean and comfortable, bar facilities and food excellent

could hear the live music from neighbouring bar and the bottle bins getting filled once pub closed

interesting association and history with golf

wedding nearby, and the staff, especially kirsty, were extremely helpful and accommodating to our early check in

pleasant, helpful staff especially at early check in

admired the decor and found the restaurant and bar area very comfortable and inviting

decor in the the bar area excellent and you have to go into the garden area

wifi fine

was great as we could bring our furry kids too ud83dude0a

wifi

gorgeous room loved the spa style bath location

were ok, could do with a little tlc in areas, we paid for early check in to get ready for a wedding and this was forgotten about, we were given another room

liked how they accommodated our early check in the best they could by asking the cleaners to prioritise our room as we had a

the spa bathroom which was mentioned was not working.

the spa bath

lots to keep kids entertained

staff were lovely and breakfast was great

our freshly served breakfast was delicious

incredibly friendly staff, first-class gym and spa facilities. comfy room.

was great both mornings, sauna, steam room and pool were fantastic

staff were welcoming and helpful and both dinner and breakfast were delicious

breakfast in morning was exceptional and kept me going all day

charming hotel stunning rooms amazing scents and wonderful service oh and the bar food and breakfast was outstanding xx great place to stay in ayr will be back

excellent breakfast choice with high quality items nicely cooked and presented

our breakfast was lovely and staff were all fresh and bubbly

staff very nice, plenty of free parking bar area nice and welcoming

the restaurant and bar are down the stair in the hotel, you only a bus away from the city

hotel was not worth price paid, which was likely inflated due to the open golf at troon

the breakfast was brilliant with plenty of selections for serials and the cooked breakast was more than

within minutes of our arrival we were all chatting in the bar with some friendly locals

only negative was the poor parking from guests at a party - and not the hotel s fault.

spa bath

friendly staff. cameron on the bar is a credit to the hotel. so friendly, happy guy

receptionist was super helpful & bar waiter nick was very kind and attentive for my evening spent in the restaurant

nice room, good outlook, ev charger in spacious car park, great staff, excellent breakfast

locals in bar very friendly and helpful

all the bar staff were brilliant made us feel welcome

music from bar was loud in the bedroom until it stopped at midnight

tea making facilities in the room, bar downstairs

the bar and hospitality. and they were great with our dog .and things to do .

bar / sitting area is so comforting

wifi was spot on

there was a bar of soap,but it wasn't antibacterial

breakfast staff not very attentive. had to ask for tea twice, but not a huge deal.

clean spacious rooms with excellent dinning facilities or room service

charged 30 for an early check in considering the room is already clean and empty for us to use

family room with two rooms in one, perfect as our kids are a bit older and the space was excellent

i didn't have breakfast my flight was very early in the morning the bar was peci lo

family room with two rooms in one, perfect as our kids are a bit older and the space was excellent

uncomfortable, doors slamming, kids running up and down

breakfast was exceptional and the kids loved the pancake machine

onsite restaurant and bar with a good breakfast included

room. breakfast. location. comfort of bed. blackout curtains.

having a sign saying order at the bar would be helpful

location to the airport, took me 5 minutes to walk over with 5 kids and 2 suitcases

the hotel was very comfortable, parking was a breeze, the restaurant and bar were great with a good selection of meals and drinks

breakfast room service again excellent

great room service

all the staff i dealt with from reception to bar were great

parking onsite in a beautiful location. great food and service here! everything was perfect

room, bar and function room were excellent, staff were really friendly and the breakfast was lovely and

breakfast excellent and the meals at the bar first class

warmth to the decor, safe parking, pleasant staff, hot water for the massive bath and a beautiful bar and

we weren’t able to try out the food because the bar was so busy,(sat night

lounge bar very comfortable and great value

breakfast was lovely

the staff, the location, the room, the breakfast additional comment the guy behind the bar tuesday night was great very friendly always had a smile on his

food was also excellent at both breakfast and dinner

we like the location, the parking, quality of room abs very friendly courteous staff.

i was trying to watch the football on sky go but the wifi was too slow .

staff were friendly, bar was good, breakfast was very good. parking on site.

food was great and the bar was very comfortable

breakfast and bar was lovely

car parking facility although prepared to move staff cars if necessary.

no time to use the tv or wifi

breakfast could start a little earlier. lack of usb charging points in room. public wifi.

great welcome from the staff, great room, great location, great breakfast

room service a really good feature

regards to the breakfast, i slept well past those hours but i must say the evening meal i had for room service was perfect in every way

then ordered room service for our nighttime hot drinks breakfast was just as good as our evening meal and again

wifi was good

nice place friendly staff good food and free parking

spa and pool were closed - semi-derelict and obviously an area that they still have to renovate

whilst the breakfast selection was good, unfortunately the food was cold.

love this hotel only down fall this time spa was closed but i'm sure it will be open again now and refubished lovely, me and my partner got

fabulous setting, excellent breakfast, very helpful staff, huge swimming pool

the spa was closed

also on arrival very difficult to find parking due to large wedding taking place

more info in the rooms regarding menu / room service / how to access wifi

well set up for kids who are welcomed in all parts of the hotel

really liked the quirky story behind the douglas hotel and the early check in

the highlight was definitely the spa it was clean, relaxing, and very well-maintained

loved it all, swimming star bucks coffee. had little play bit for kids

food in restaurant amazing, breakfast great choice and tasty with added bonus of having room service-much appreciated after a late night

rooms are comfortable and clean. wifi is good room service food was good.

swimming pool was great for kids

large room with great parking and plenty of hot water

comfy bed nice sized room with lounge area good wifi and room service

free parking and very close to city centre.

car park on site was handy but plenty of street parking too

was very nice and room service was very efficient and quick and staff were fantastic couldn t do enough for us so

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

staff room bar location all fab fir our needs

very nice staff and cozy bar which also served breakfast

lovely modern room and very kind staff. the bar was cosy for us too.

tasty breakfast

the cooked breakfast was delicious and there were other options too

lovely pool with floats for kids to play with and nice steam room and sauna

room was spacious. facilities was brilliant. gym and pool as part of our room price.

on the day for friends partner and he got to use the facilities before check in brilliant for kids

professional, and helpful, ensuring our stay was as confort as possible with having two young kids

friendly staff, good breakfast.

breakfast was amazing, cleanliness was perfect

with friendly staffs, good facilities

kids loved it

do with a water fountain in the pool area not just in the gym area hated the idea of having to go out to use the facility in

food was good and bar staff very friendly

nice late check out

my husband didn't like the bar bill!

breakfast arrangements

early check in and free guest laundry albeit dryer needs an upgrade

bar was great and outside seating by the river

breakfast was spot on and location was perfect and the evening meal me and the wife had was

staff, breakfast, gym

to work out there is a few dumbbells and weight stack however it dose say fitness room not gym

in roof top bar not very pleasant

rooftop bar has some great views

cinema next door and casino across the car park - we didn’t go so couldn’t recommend/comment on that

the breakfast bar was also good if you wanted a light snack to start the day - free coffee and tea too

very clean & secure, comfy bed too & a late check out was great

location was great with bowling, cinema, casino and a few restaurants

cinema, bingo, casino and decent food options 1min away

gym is good, small but well equipped

great to have a gym, pool table, table football and a photo booth too

check in reception staff bar staff very helpful very clean rooms nice touch with a welcome

pool table and gym available in the hotel

the staff were really friendly and the location was fabulous ud83dudc4c i really liked the late check out at 12pm which was great to have a lie in

our room was very large which was great with 2 kids and the view was stunning over the clyde

close to sec for concert , breakfast was excellent

was embarrassing for all involved, however staff added complimentary breakfast for myself and kids

excellent position and great breakfast

my partner was up and down all night being unable to sleep, i ended up having to ask for late check out as i was absolutely exhausted from having no sleep either as i didn't want to sleep

room, spacious, comfy bed, wifi was great, bathroom was lovely and clean

clean room, comfortable bed, great bathroom, fast wifi

good wifi

it didn't have a bar where you could get a drink

great bar down the road called the slope, which has a great choice of home made food too

we obviously had our 4 year old, so understand what kids are like, but why she had her kids at work i don t know

construction all around hotel entrance, very inconvenient and dangerous for kids to walk along street traffic

glasgow is unheard of) nice lobby

from 8 am adults and kids running up and down corridor shouting and banging on doors either side of my room

new executive bedrooms good wifi free parking

good breakfast...and early check in...

great breakfast!!! local park close for kids.

the triple room is perfect for a single parent with two kids

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

unbelievable so clean of a hotel staff was so nice just feels like home i was there with my 3 kids one son a amputee and i just felt so comfortable i have a cleaning disorder love to clean and

the rooms were comfortable and attractive; breakfast was very good and the staff was also great

great staff range of beverages in the room and lovely breakfast in the morning

breakfast was continental which suits me but a few hot items would have been nice as my hubby loves

the reality was a selection of processed food, bar a bowl of fruit

we loved the quirkiness of the room and the breakfast

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

and kids got awoken by someone kicking in the door opposite swearing constantly and it took at least 5

the late checkout was excellent as was an early check in

comfy bed cheap breakfast kids ate free

wine in the bar was very expensive but they were my only negatives

gym was closed due to covid.

the gym was fairly reasonable and everything worked fine

great rate, clean, easy parking. perfect for my business stay.

gym very under equipped

mini fridge, tea and coffee facilities and biscuits in room staff at reception very welcoming the room service was spot on food arrived promptly

pool is open to the public, so i didn't get in for a swim for kids but maybe next time

the kids loved the pool

bandwidth of wifi

we required early check in and it was sorted absolutely fantastic

super clean, amazing pool and sauna and gym. staff so friendly. great breakfast deal!!

room service very pricey for what we ordered.

kids loved it

a few weeks ahead of visit and could not get the spa treatment requested , fully booked up which was disappointing as it was a treat for my husbands

staff were really helpful, bar area was lovely and comfortable, room was spotless, and the breakfast

staff at the reception desk was very helpful and friendly. they were very nice to my kids

large comfortable room, very good breakfast, nice bar and friendly staff

spot on for the requirement of delivering my kids to uni

friendly helpful staff, lovely breakfast

breakfast

delicious breakfast

breakfast was lovely but i preferred it when they used to do breakfast cooked to order as it was a

room, great en suite, easy on site parking, good breakfast, enjoyable dinner in the restaurant, friendly helpful

location with parking

felt very old and only had cold water in the shower. musty smell and very slow wifi

beautiful hotel very clean and modern the bar also does good cocktails

would have been fine to walk if kids weren’t so young but otherwise everything was

we had a swim in the pool

the food in the restaurant was lovely the staff were also very friendly and helpful spoke to the kids and made us very welcome

dtaff forgot the coffee once, but it not spoil the experience of a very good breakfast

breakfast was really lovely, great choice and buffet food was hot

lovely bar for pre drinks

at this hotel on a few occasions, the reception staff was very welcoming, and very helpful, the bar area the staff the were also very kind, especiallythomas always serves with a smileud83dude01

the staff allowed us early check in and late check out

hotel with additional parking the restaurant was brilliant with great food and staff and the gin bar (not just gin) was warm and

room was clean and the receptionist was very friendly and helpful and even gave an early check in