space in the room comfort of the bed and the facilities (swimming pool, jacuzzi...) (+)the room was a decent size in the pool area was nice to hang out in. (-) the pool water was not (-) the swimming pool looks nice but on friday night it was dirty (-)the wifi signal was poor, only works on the lobby and the pool area

very close to central atlixco, free parking

it is a great location, it even has a pool. i was not expecting it!!!

the pool was awful..

pool design, spa

it' s a small private resort with a warm and beautiful pool

value, climate controlled pool

pool was well-kept and heated

the pool was rather cold to use

the spa was warm and the shared grass/courtyard area was beautifully kept and even decorated for the

the small pool could have used a little heat

lobby, restaurant and outdoor spaces were delightfully decorated and the pool area was very pretty and relaxing

the welcome/reception staff person was friendly, she helped us with parking and walked us to our room

from the bathrooms, to the pool area, to the tv

the parking area holds about 10 cars , seems secure most times the electronic gate was closed

the spa was excellent

only ten rooms with peacocks in the garden a small but nice and clean pool

also very poor we had almost no signal in our room over the 2 days and even in the restaurant and pool areas it hardly worked so they still haven't fix that issue over that we had 12 years ago and

wifi is great and the beds are very comfortable

book their spa day i got a facial spa

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

room service and cleaning was done with care and the staff was amazing

location, the design, the restaurant, the swimming pool and foremost the staff, they're incredibly friendly and helpful

swimming pool was cold and the don't have baths just showers, a hotel of this price should have fancier

free valet parking

loved the pool

the pool and the free breakfast with wide selection

the place is clean and comfortable. the location and the parking space.

good location. great to have parking

breakfast was good and complimentary

the breakfast was not to our liking.

property grounds are beautiful and well kept breakfast was good

amenities, having one of the best restaurants in atlixco next door, the pond, the mini golf, the jumping castle for kid -- it's a great place to stay if you are in the area, with the

the pool hasn t been maintained in a while, it s full of leaves and looks abandoned

nice hotel with warm water in swimming pool

location, friendly staff, rate , parking , secure

water in a jacusy and a pool was cold

new pool area and the two restaurants we were there for two nights and we never left the hotel as all

there is a great pool, all rooms and the whole hotel is well maintained, and carefully restored

our only complaint this visit was the pool was very cold normally it is reasonably warm

lovely pool

pool area is beautiful and service is quick and attentive

outdoor pool was clean and warm in a lovely setting

pool a tad cold.

workers were promptly when needed for room service

unfortunately, the pool was very cold- needs a heater installed

staff, great food and great outdoor pool area for relaxing and meeting people

the room is cold in winter, the private pool is cold.

place, giant room, coffee maker in room, nice soap, big bed and wonderful linens, yummy breakfast (be careful with the (-) we had a full breakfast the first morning the second morning we were told that the (+)the location, the staff, the breakfast, the jacuzzi! (-)arrived on a thursday and we were told breakfast is served from 8:00 11:00, so for saturday we booked our tour for 9:30am to have (+) nice rooms, garden, breakfast, location and service (-)breakfast only included items listed on the menu, which was mainly omelette-based (-)breakfast to late (*)booked a room and paid for 4 people with breakfast included but they would only include 2

they even flund toys for my small kids to play by the pool

beautiful garden, pool, waterfall and

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

had to call every time you want towel for the pool

stuff didn’t tell that the restaurant next to the swimming pool is not working, water in the swimming pool was terribly cold

pool was unusable

pool is not heated

the fitness room is excellent as well as the pool

big room, easy fairly secure parking

having safe parking was a plus

extremely warm rooms, very limited breakfast options. an ok option

breakfast was ok

toilets with water logging, lockers were not working, most negetive answer from receptions, breakfast was very basic one bread per person, disappointed with overall

staff was always happy to help us and the inclused breakfast was delicious

they have a gym in the second floor how makes a lot of noise. things can change for good.

location, across from pyramid, very good, tasty breakfast, easy parking, very fluffy

if you have kids, the pool is great and has warm water

staff, cleanliness of the hotel and room, pool and amazing open buffet during the weekend.

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

the pool was not clean.

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

big comfortable room, friendly staff,swimming pool

pool area was a bit dingy. no seating once you got out. both minor complaints.

are big, tv was new and lots of channels not like most hotels in mexico, shower is very good, pool is

pool is heated

great value, good staff, safe, great little pool

i like the swimming pool and the relaxing of the room.

the heated pool was enjoyable

the pool is too small, probably just for decoration

location in the center of cholula, new facility, clean, nice ambiente, very friendly staff, valet parking, overall a good choice

i like the pool

good parking for our car and utility trailer

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

we liked the garden and the parking lot

parking lot was super close to the rooms

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

very nice historic building, early check in possible, spacious room

the breakfast and the service was great too

breakfast was ok

we really enjoyed the simple, but delicious breakfast set for us each morning

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

hotel restaurant had good coffee and unlimited refills at breakfast

kids enjoyed the pool

great location, great breakfast and friendly service.

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

breakfast was yummy

free wifi with good signal in the room

we could do an early check in as fortunately our room was ready

close to all the sites to see and they have room service that's very quick

location wifi

great location, very friendly staff, very good wifi connection

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

the pool open a bit late

the pool area has great views of the pyramid and you can see the volcano

the rooftop pool with the view on the cholula pyramid is unmatched

rooftop pool nice as well

pool is small, it is only for staying a little bit

the pool is relatively small

architecture, style, swiming pool, bar and excellent staff

the pool and attention

the pool is clean and the whole hotel has a great vibe

the pool was not crowded and although not large, was fine for swimming a few lengths

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

wifi non existent on 2nd floor

wifi didn't work sometimes, that's the only real dislike

the wifi reception was very poor in various rooms.

they had parking places and the gardens were nice

the location is very convenient, including free parking for hotel guests

parking area is very narrow, no well signaled and difficult to move

very close to the center

there is parking space with security

clean rooms, nice service, comfortable bed, good breakfast.

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

breakfast

breakfast can imporove

i like the breakfast a-lot

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

the pool has a great view as the terrace bar

i used the pool only once -- it didn't feel 100% clean, but maybe that was just me

the setting is pretty and the public park adjacent is nice but a public pool is not part of the hotel

that the parking space has no roof, and there are few trees around, so the car gets very hot after a few

parking and green areas

tha accessibility, location, may need to extend the breakfast time though

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

should have a different breakfast day it was all the same every day

breakfast was included and very delicious, we had chilaquiles and beans, fruit

it ´s nice and clean place. breakfast is very tasty.

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

place was very clean, room was very organized. breakfast was great. we love staying there

room service and food was good

valet parking, my daughter left a necklace on the bathroom sink and went out

the breakfast could improve is a three stars breakfast not a four star

i liked the gym facilities and room service

they let us check-in early and check-out late with no charge. nice pool.

breakfast was excellent, also the pool was very nice, and all the staff friendly and

the pool time for our grand babies was totally amazing

located to the right of the front desk have a unique location, next to the golf course and easy access to the restaurant

i requested to change rooms and i got a nice view to the pool and partial golf court

the games at the lobby and the breakfast was a nice

room service is nice and tasty

room service was amazing and exceptional customer service from check in to check out.

the front desk is quite helpful and so is the room service

clean room and very comfy bed. room service is quick and restruant was amazing

the food room service was delicious and prompt

it’s clean and the breakfast was actual my really good, remarkable considering it’s just a hotel buffet

not enought tables in the restaurante during the breakfast.

also for longer stays i think there should be more variety in the breakfast

everything is good! clean,quet,very good breakfast,very friendly staff!

was no water pressure in the shower hotel was full so to get breakfast was not easy

they have a small but very complete fitness room

location, cleanliness, free private parking and room's size.

location, price, very warm pool with small pool for children

very nice indoor pool and jacuzzi

-accommodated me on my early check in

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

pillow was not really comfortable for us and breakfast ends at 10am, which is a bit early for us

pool, gym, parking lot

clean, relaxing, breakfast included although limited options.

breakfast was included and the buffet had a variety of items

in general everything was very good. even the breakfast was worth the stay.

car parking is not available with lights.

it was clean ,the pool was great ,nice and warm,

views, pool, restaurant

having a pool makes a big difference

the pool needs a bit of attention to the water quality and overall state of the inside cover.

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

there was access to the gym facilities and the pool facilities

breakfast buffet is really good with a lots of choices

pecially the breakfast)

of the worst room service that i ever met in my life or the two time chicken soup came completely cold

we were very interested in the bar or the lobby based on the photos and they didn t look anything like the pics on the site

great hotel, staff very friendly and supportive. great restaurant and breakfast was excellent.

location ans the pool

i called a few days before my arrival and i was told that the pool was open and when i got to the property, it was not true

the parking is quite messy. the swimming pool wasn t clean. the place is old.

the smell of the elevator. the room was very hot and the pool didn't look well.

the pool needs a schedule about private pool parties, for try to take a less busy time in there.

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

breakfast

very good continental breakfast, within close walking distance of several restaurants and a grocery store

staff is amazing. rooms are well kept and clean. breakfast is good. good location

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

the breakfast food was not so good

breakfast could be better

breakfast was not good

breakfast was so bad

food is very basic, just breakfast

room and beds were comfortable, parking was easy and with direct access to the hotel

room service is at limited times (not 24hrs, but not a deal breaker) (+)friendly, dedicated professional staff. clean rooms, hotel and very good room service cleaning. (-) no room service

parking lot is very small and floods

same staff member helped us when we couldn't connect to wifi, my teenagers were grateful for that

is a bit complicated to get the parking because the hotel is located at the corner, just be careful when you re driving by

efficient, professional staff - from arrival, to leaving, including breakfast and the pool

the complementary breakfast was delicious

he reminded us if we need any room service, water or anything else to please let him know

the location, breakfast, staff

bathroom was old, in need of renovation!!! parking restrictive.

there is a kitchen with a fridge for guests to use

the stay included breakfast (though it wasn't mentioned in the reservation)