poor wifi on 5th floor

huge bed great room service

the room was beautiful and the breakfast was amazing ! plenty for two people.

excellent location with a very good breakfast.

feel the website could have given more information about the gym, and details regarding parking, as the options were not immediately apparent

issues with the train being cancelled the hotel staff let us have late check out very last minute as we were stuck in liverpool for 6 hours

great wifi according to the kids and we were nicely located for the albert dock and the city centre

room service food was lovely and tasty

had to call staff numerous times for parties in room next door until after 5am and kids running around corridors throwing things with no adults around

i had a family room and the couch bed was very uncomfortable for the kids.

breakfast , staff and location

breakfast was lovely and the bar was relaxing and room service was great value for money

staff were friendly and helpful

rooms and very helpful and friendly staff at reception, in dining room and the room service

the breakfast was really wonderful the building amazing

breakfast we had room service and brilliant for 5 service charge everything was warm and very good

was able to check in 40 minutes early and late check out was a bonus

rooms are spacious & comfortable and breakfast room service is plentiful

there was no room service menu

sky bar and late check out

beautiful location on the docks. short walk into the centre. breakfast was fabulous!

there is no restaurant onsite for dinner but the bar serves snacks and there are many good restaurants nearby

great for a walk around albert dock and for the town itself breakfast really nice plenty of

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

i would have liked a more private lounge bar area

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

the breakfast is great

during check in we were clearly explained our options for the room based on our requests

excellent reception danielle especially good with early check in no problem and helpful local information

we had an adjoining room which was great with the kids

the wifi in room kept buffering.

food at the bar was delicious

pub singer and local kids were very noisy

welcoming owner who went out of her way to help us with an early check in due to attending a concert and not getting back till after midnight

in the middle of renewewind kitchen

the room was clean, spacious, and comfortable. there was a lovely bar and restaurant downstairs

hotel was beautiful inside and out, the room was furnished with amazing taste, the rooftop bar was an amazing feature

lovely staff, they went above and beyond for us, we had 6 kids with us who was very excited, deffinately will be returning customers

stay the spa bath amazing ud83dudc4f also huge big enough for 2 people the place amazing room huge fantastic

lovely hotel 2nd time going with 6 kids and they don't complain at all and so very helpfull

and the rooftop bar is excellent

laundry facilities but pretty close to a laundromat

very strong wifi, free

free luggage storage after checkout we also had a free early check in as we arrived a bit earlier than our check in time there s 24/7

big room with doubled bed, big desk to work from and wifi was good so i could work too

no facilities for breakfast but lots of places and supermarkets around

pub, great bar staff (julie is an absolute gem)

the staff were super friendly and let us have an early check in as we were going to a festival and they were also fine with us checking out a little

great location, lovely staff and really accommodating, great bar next door serving good food.

late check out at 11 was brilliant and they do breakfast in the pub

had dinner in the bar below (the best steak and guinness pie i have ever had wow

location was excellent. late check out big bonus too.

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

late check out time of 12

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

local car park with a discount ncp late check out available for a small price

great location and clean room. staff very helpful and allowed early check in

didnt like fact we had pay £15 on top of cost for early check in even though room was ready , an leave ur bag it was £2

gave us late check out/early check in for free as it was a birthday group

to all bars and restaurants, great value for money, clean, really friendly staff offered free late check

terrible wifi and very noisy.

genius early check in

great bar area

we had room service breakfast which was delicious and very filling , looking forward to our next stay

they offered us their early check in and helped with accessing the room prior to the official check in

early check in available when asked

i asked for a late check out and was delighted that i was able to get this free of charge

the room was great and the quality of food for room service was of a really high standard and felt the sane as i'd have got in the restaurant

only thing was a bit unsure was a 4 extra charge for room service if ordered.

room service available added 6 per tray added

loved the lively bar afterwards & food available until late

breakfast, room was immaculate, staff catered for our early check in/late check out request

room service wasn t really available due to how busy it was however i can forgive that as it was

food on room service - some of it was cold and unappetising.

gym wasn't big but jus enough, had all equipment you need, free weights, benches and some cardio

location was very good, early check in, nice bar and communal areas.

breakfast was good but a better selection would have been nice but good quality

an early check in would have been great as we arrived in the city at 8am.

cheaper bar prices

we were allowed early check in prior to the wedding which was brilliant, staff were so helpful and lovely

had a mark on it

lovely building, excellent staff, very clean, good bar area and bar food

we weren t allowed early check in even though we were on genius

location was great, no issues with the kids playing the table games and being noisy.

perfect location for work, the gym was great & the room extremely comfortable

breakfast was good

break friendly helpful staff good location for us great live music in the bar enjoyable

i also didn t manage to connect to the wifi in my bedroom during my stay

availability of late check out, spacious room, very safe area, taxi availability.

room service should have been 24 hours but on the friday evening they could only offer chips as a

no early check in. no option to pay cash in restaurant/bar

early check in late out

we requested an early check in and were facilitated at no extra cost

perfect location,& love the fact there is seating outside & inside. also a bar on site.

late check out.

the breakfast and staff were good.

reception area and bar lovely decor

early check in was not an option and they don't accept cash

in office not too clear and had to wait at the bar until the staff member was free

good location, staff very friendly and polite, late bar open

wifi temporarily not working in room

negative thing, but i believe it was just for these days we stayed, that the wifi in our room didn't work

not enough toilet paper

the gym was small

lovely selection of breakfast well equipped gym

breakfast included with room gym room was a real bonus, plenty of free-weights and machines

the room was very clean and comfortable. breakfast was really good.

a very nice breakfast with plenty of choice.

nothing for the kids.i would have liked a coffee machine in the room rather than instant coffee.

only negative thing i will say i ordered a panini at the bar & my son ordered fish & chips but both weren t very

room service was only a phone call away

our room was not cleaned one day, during our stay. the wifi was very slow.

stay, the restaurant looked lovely but we didn't use it, pool was clean just a shame about the extra cost to use it

bearing in mind the size of the hotel i was a bit disappointed with the size of the gym

the price of water on room service.

good location, excellent wifi, fridndly staff, nice bar and clean

location, bar and staff

the beds were comfy and the bar attached was great

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

quilted material on the walls, dark paint and our room had two (2) showers and a big spa bath

spa bath in the bedroom was great but water went everywhere when had it on & was worried about the

great bar downstairs

the hotel is comfortable and friendly vibe hotel bar is nice

location and the spa bath

location, spacious room, early check in options was brilliant

no bin by the continental breakfast area, so breakfast rubbish was left on the counter

location, lovely room , great bar lovely staff, our first breakfast was excellent, our second day breakfast was missing lots of

nice cooked breakfast good location to shops great bar polite staff

refused to attempt to accommodate an early check in

room service dinner was un eddble

no wifi..... very dissappointed!

the staff were so lovely, the breakfast was amazing. just loved the whole vibe of the hotel.

i stated early check in when booking, when i arrived at hotel the staff at the front desk was simply rude

early check in, central, clean

the kids said the bed settee which they slept on was very uncomfortable

came back to liverpool to stay a week to see friends and booked this property with the kitchen being a main priority so i didn’t have to eat all of my meals out

worked well having the extra space for the kids

nice beds and fully equipped kitchen

parking was a problem with two kids in tow

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

the bar only opens on match days, but it was clean and the toilets were immaculate

the new everton stadium next door is a golden opportunity for this hotel to get the bar and accommodation up to standard for this business to prosper

there was music in the bar but i didn't really care as i prefer people to have a good time

is to the hill dickinson stadium (everton fc’s new ground) and how lovely the staff were at the bar down

page shows a bar and it is advertised as a hotel and bar, there is no bar to my knowledge

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

location spot on, rooms clean and beautiful bath amazing kids loved the big spa bath

dirty sides no room service, breakfast was shocking no veggie options, staff rude

location spot on, rooms clean and beautiful bath amazing kids loved the big spa bath

location breakfast was amazing room was massive and great spa bath attentive and helpful staff - thank you to krystal and

wifi signal is not so good although the staff tried to move a router closer to my room and the

room and bed very spacious

is late in the evening, not through your own fault, it would be even better to place for the bar to be open up to 11

room decor was great, lovely spa bath and the bluetooth speaker was just perfect for me

while waiting for our room we asked could we sit in the bar with a cold drink as it was very warm outside

fancy hotel feeling, lovely rooms. oh and the spa bath!

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

bar was only open saturdays and sundays as residents we would have liked to be able to get a drink

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

also the room wasn’t ready so they gave us a late check out

the hotel bar is relaxed, friendly and food/cocktails/live music is not to be missed

nice restaurant and bar with very reasonable prices

late bar available

great location and parking as well as ev charging

bar was busy

there should be either a sign to indicate you have to drive through the casino carpark to get to the hotel, or it should be in the literature that is sent out after

the staff at the bar were very welcoming and friendly and the room was lovely and clean

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

, was the best host , receptionist , bar man , tour guide , noodle maker me and my friend can ask for , he will be the reason we go

the bar the shower the bed

the room was lovely and clean as was all then corridors etc also a nice little bar in reception

having a decent bar as well

the breakfast was lovely-all staff very friendly-location perfect-hotel very clean

lovely and clean good location and very good breakfast . staff all friendly will stay here again

the bar kitchen was closed at 8:30 pm.

breakfast exceptional

welcome drink a nice surprise comfortable bed late check out no problem

we where offered a late check out free by andrew i think his name was

allowed early check in and great location

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

gym great wifi fab breakfast great towels and clean - fab location and price - really friendly

staff at bar were rude

location clean room late check out nice receptionists and deposit back same day comfy bed huge tv open 24 hour

before and after going out, i didn't use the bar area but it looked very accommodating and well stocked, with a number of customers enjoying a

i don’t find the bar that engaging!

the little touches of music refrences, the room mini bar fridge, glasses in the room, iron in the room, comfy mattress, a bedroom window that opens so

the decor is fab staff are so friendly the bar was great

receptionist & bar team really welcoming, friendly and more than helpful

the staff were very helpful and lovely, the breakfast was delicious, the bar was open to the residents till very late

could leave bags due to no early check in. room with a nice kettle and comfy bed.

location and gym facilities. the bar and football on the tv

gym small

charged an extra 20 for early check in which i kinda felt was just sticking the arm in.

size room, very comfy bed, very clean room and bathroom, excellent room service and very friendly, helpful staff

beds were comfortable, pool was small but the kids enjoyed it

the breakfast room in the reception area was bright and relaxed- a lovely sociable space with delicious

maybe a slightly early check in time than 15.00

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

early check in given

were quality, bar was open late to have a few beers on the way in from a night out

the gym was small but really nice as it had a rooftop

room service food options were a bit limited.

room finish was beautiful and the bar down stairs was fantastically set out very high

from the moment we arrived the staff were wonderful, the room was amazing and a 2pm late check out just topped it off

efficient staff, great room

only negative was the noise from the bar downstairs, we travelled as 1 adult and 2 kids, but it didn't effect our stay

good wifi and location to be fair

there were colour led lights in the room that you could change so could be fun for someone with kids

kids loved the bunk beds

wifi was not working, there was no desk in the room to hold a laptop

late check out good breakfast and helpful staff

for that price and i wouldn t have had to give them a 50 deposit to order a salad from room

the gym at 6

my arrival, i requested late check out on my last day

hotel to stay overnight for post op check up 8am staff brilliant and even had a meal delivered room service , food great

the dryer in the laundry room.didnt dry our clothes well,had to air dry them in the room.

location excellent, spacious apartment, lovely staff on check in, breakfast was fine

of nightlife around hotel, great if that’s what your after but less so when walking back with kids

small gym + launderette excellent value very comfortable, spotless, quiet room + incidentally the twin

) but provided well-appointed apartments with service facilities - like a laundry room - in the block

breakfast was very good with plenty of choice and staff there very helpful

gym was empty

lovely relaxed night... great late check out too..

great atmosphere in the bar and a perfect location

breakfast very good location great

nothing, it’s very dated and appeared to be party central for underage kids

loved the bar areas, staff, and the busy holiday vibe in general

that you have to pay for wifi

we paid for late checkout at 1pm and room service came knocking at our door at 10.30

great swimming pool, lovely helpful staff

early check in was a issue, had to put my suit on in the disabled toilet

room was just down the hall near the breakfast/ bar area was brilliant located near city

staff upgraded early check in

staff was nice to allow an early check in

location, loved that our room was available to be let in early and reasonable price for late check out too

early check in, friendly staff, ability to leave our bags in reception on check out day

the only thing was how crowded the bar was when we went to check in but that can’t be helped!

kirsty during the day in bar was very friendly and helpful

loved it staff are great clean rooms bar has great staff as well deffo 5 **

the comfort levels are good and i always feel looked after by the staff in the hotel and the bar

location and staff offer me laundry for free and early check in

good size room with nice bathroom and a little secret kitchen with microwave, fridge, nespresso coffee machine

bar in the reception area with a variety of drinks staff very friendly and couldn't do enough for

the room was huge with a great bathroom well stocked kitchen & really

the bar was very cute and reasonably priced

liked the early check in already available at 13 as had a game to catch at anfield

easy to check in with staff in the bar below who were really friendly

the staff are more than lovely and there is a great bar attached

the staff connected to the bar and rooms couldn't have been more helpful

we're really friendly and their bar adjacent was such a good place to spend your evening

although the bar below was busy our room was very quiet and we got a great nights sleep

we liked having the mini bar option a very reasonably

was offered to pay for early check in but i had plans anyway

the room was comfortable and spotless and the mini bar even though we didn't use it is a nice touch

the mini bar was just basically the same price as going to the shop

no bar or cafe.

the hotel provides an complimentary continental style breakfast included within the price, which is a added bonus

value, clean room, friendly helpful staff and a decent continental breakfast

very good breakfast, for free, like a preasant, for everybody.

location and value are great, the staff are fantastic and very friendly a nice continental breakfast

right by the train station and the liverpool empire great value for money, lovely continental breakfast and the most amazing friendly staff , will defo be using this hotel again … massive

ahead of schedule due to flight changes, staff where able to accommodate with early check in which was fantastic

actually think of anything, maybe just that, it's 24hr room service but they do a very limited choice after 11

late check out for a fee was well worth it

wifi wasn t great

on arriving from glasgow we were given early access to our room and staff arranged a late check out for us due to reason for our visit

rang prior to arrival to ask for early check in and were very accommodating

esumably because it was in the basement)

staff were really helpful & friendly - the rooms were spotless & there was a nice kitchen facility - would recommend it - we have booked for next year

we didn't have wifi in our room

got an early check in which was a bonus

lacked for nothing with a great gym

more importantly the wifi was very erratic and slow so very poor for a 4 star hotel pertaining to be good for business

the fact i was only staying for one night so didn t get a chance to try out the gym etc.

the gym needs air conditioning in there, it was roasting hot!

good gym facilities

hotel was very clean and beautiful room (deluxe double with spa jacuzzi)

hot food available at breakfast because of kitchen issues, which hadn’t been advised to us before our visit

the bar and restaurant are really lovely

my husband and i were doing one night away from the kids in the city

lovely room with spa bath , very clean

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for both hot and cold breakfast given

wifi signal was weak in my room.

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

sheet with some information about wifi code and shower switch would have been great

location and was facilitated with a late check out which was very much appreciated

tghe facilities were clean and comfortoble, the breakfast exceeded our expectations and the staff was very approachable, friendly and very keen to

beds were super-comfy; the bedroom and bathrooms/kitchen were spotlessly clean

place was absolutely spotless, the kitchen was well stocked for a continental breakfast & the location was also

great location and perfect breakfast we had everything we need and all the facilities were perfect

the shared kitchen has an assorted array of drinks, snacks, fruit and cereals, that can be used at any time

locals using the bar were super friendly too would definitely stay here again

people friendly in the bar and local pubs

location for both stadiums, town centre 10mins away, near by kfc and mcdonalds for the kids

only sugary kids cereals, barely any fruit, old croissants

kids felt really comfortable staying there

good location, breakfast, cheap double room for two and friendly and helpful staff

breakfast included

breakfast is complementary, served with the best filter coffee around, made with fresh arabica

first class breakfast

hospitalty very good late check out free

free wifi throughout stay

property was clean and bar area lovely, staff helpful and polite

no towel heating rack.no welcome pack with wifi details.only two large towels.

staff very helpful ordering us taxis and giving us an early check in

50 each& our kids ate free

of room, good access to the bar with a great selection of food and drinks

great location, good bar & hotel

venue was brilliant, live band playing in the bar and lovely food

hairdryer iron and ironing board we had a very plesant stay the staff were great but emma in the bar and les stood out for us nothing is to much trouble emma was always cheerful as was les

such warm welcoming staff, lovely bar and restaurant

the price i paid, i was really underwhelmed by the facilities, a kettle, but no sink in the kitchen, bathroom sink was too small for kettle to fit

small kitchen with no sink

was up for scratch, dusty, black mould, shutters are down, can’t open windows, no kitchen facilities, no plates or cutlery, stinks of weed and people playing loud music and swearing

room did not have kitchen as per advertised

photos on here suggest there is a kitchen area - there is not

and paid for early check in , house still not cleaned , sofa bed broke , bathroom door wouldn’t close , shower

the kitchen was also stocked with free basic breakfast

out of the goodwill of the provider we were ovolone to do an early check in overall communication was excellent

it has a perch to sit around and enjoy the view and with kitchen which helps a lot

use of kitchen came in very handy with 2 little ones

so close to anfield, ideal for young kids.

garden which was a hive of activity on matchday had a coffee with ian o callaghan in the hotel bar next morning, before his pre match greeting that day

lfc themed bar with memorabilia and also in the room and dining area is great for a true red fan

excellent bar and outside area

staff were friendly and very helpful allowing us to get an early check in to attend a local event