location was just off the camino and a good break if walking from bilbao this a local bar / hotel and did the job

only possible complaint food not served either in bar or restaurant till 8.30pm.

very helpful staff, busy bar attached. great value for money

the man said it's a truck stop but the rooms are clean and comfortable, the bar is very busy but good price for food and drinks and a good price for the room

the staff in the bar were so kind and helpful

modern, immaculately clean, basement parking, breakfast available - and excellent staff

didn't have breakfast. but did have free coffee. excellent.

breakfast was good and the freshly squeezed orange juice was

breakfast was buffet style with various options, and for the price we paid for the night was

had breakfast for 5 euros each that was good too

would be nice if they had a lounge/bar area with more subdued lighting

wifi good

the staff were super friendly and helpful

the wifi could be better.

the bar downstairs is a bit plain looking - could do with a renovation maybe

wifi, tv , cleaning every day and nice staff

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or bedrooms

good wifi signal

smart tv couldn t connect to wifi so you can t see netflix or any of the other platforms

location, easy access, secure parking and free of charge , lovely clean room , modern

breakfast was good

big choice of continental breakfast

breakfast was a small buffet but nice quality food

the breakfast contained a very good selection that should suit all tastes

clean, beautiful and excellent breakfast.

we found the reception, restaurant and bar staff to be equally friendly, courteous and efficient

a late check out was 5 per hour also

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

for late check out only 5 per hour up til 5pm if required

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

fabulous location, beautiful room, clean, great bar area and terrace

good wifi

secure parking. room had a balcony. good wifi signal. close to ferry port.

location and bar / restaurant

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

location, nice room with comfortable amenities, very friendly staff, easy on-site parking, lively bar and courtyard seating area

room was excellent and superb wifi connection

had room service as we were tired superb food and pleasant

we enjoyed breakfast and coffee on our terrace in the morning, then had dinner in the hotels lovely restaurant

nothing apart from could do with an earlier breakfast time for camino pilgrims

there was a charge for spa usage incorrectly applied to our room

bell staff and bar staff were hit and miss

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant menu available in room, spa area not fully functional

breakfast at the terrace with sea-view made us feel great in the morning

the views from the terrace and pool are what make the hotel exceptional

exceptional location helpful staff excellent breakfast

the breakfast is very good there.

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

also breakfast does not start until 7

good breakfast , nice room ,great view

beautiful sea and beach views. great bar downstairs, open until excellent staff.

coffee was however available at the bar and on demand

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants ‘ good friendly bar ‘ great location ‘ plenty going on round the port area 250 mtrs down the

felipe at the bar was friendly and professional

allowed early check in

breakfast was superb with lots of choice available

seating at bar table uncomfortable for evening meal

drinks at the bar were quite expensive.

breakfast was very good and a very good verity of food items both continental and english

drink too expensive. people not using bar as prices too dear

also late check out 12:00 which a big bonus

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

very relaxed atmosphere for what is quite a busy bar area

location is good - near the port, in which restaurants and bars are located

parking

very friendly and good price. garage parking for motorbikes.

there is parking under the hotel and a lift

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

the staff were very helpful and the breakfast was good

beautiful hotel, beautiful pool

great pool and outside bar area

the bar staff were helpful and we had an enjoyable evening meal

only suggestion for improvement would be a heated pool

everything, staff, location, pool! perfect pit stop before our ferry home

the bar was lively

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

good location. free parking. swimming pool. great staff.

pool freezing even mid summer on a sunny day

location and parking

location and pool were nice

good location. free parking. swimming pool. great staff.

waited at the bar for ages for a drink but gave up and went to bed

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

wifi in the room at all, staff overworked and consequently quite rude very noisy, what a

poor breakfast and poor wifi

wifi not functioning, no attempt to get it fixed

the staff were friendly and despite the global wifi meltdown checked us in efficiently

old fashion room. no wifi in the room. very expensive room, not worth the price.

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too as well as overnight stay on arrival

good restaurant & bar food. close to airport

has a nice tapas bar to fill any of your needs during the day

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

also, there was the bonus of an ev charger in the hotel car park

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

room service was fast and excellent

very thoughtful stallf, allowed us to do an early check in and a laye checkout

kids screaming in the hallway which the hotel can’t control but yes a bit noisy

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

ce to have smart tv in the room, but netflix

good wifi

the wifi is not very good. the check-in is impersonal.

things which took the points down - wifi not working almost at all, kept disconnecting

quick room service at dinner time

clean, comfortable, good wifi, as would expect from this class of hotel

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

there appears to be a room service menu but no way to order as reception does not answer calls

clean and spacious rooms with all necessary amenities, comfy beds, good wifi

of room service/food options close by

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

no room service to order some food

friendly staff, early check in, comfortable room. very close to guggenheim museum.

it was very well located, near the guggenheim museum. the room service was also good.

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

they even let me have late check out (subject to surcharge)

room service does not serve the full menu 24/7

the shower, and slow internet connection

the staff from reception, dining and bar were all excellent

the staff was very helpful especially they helped us for early check in

surprisingly there was also a gym (could not find that info)

had a pull out bed for the kids but it was really uncomfortable

fantastic location with lovely pintxos bar right next door

posh & executive feel that was really nice for the kids to also experience

lots of lovely fresh ingredients for a lovely filling breakfast

breakfast was very good although lots of tapas bars nearby

continental breakfast was good with lots of choice

good breakfast. too dark in room suggest white paint

the breakfast not included.

pool is rather small - no place to sit while the kids

the man in the bar we didn't catch his name but he made a fabulous cocktail every night for me when i stayed it

wifi was impeccable, room was very clean, staff was welcoming, recommended

great location with park and playground on the doorstep for kids

there was not room service

wifi was slow for us and the pillows could have been better

wifi was not the best

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed it

ay from the kids ), breakfast delicious, wonderful location

wifi was rather slow. no ice cube machine on floor level.

simple breakfast in soothing garden

breakfast is croissants, pastries, yoghurt, and an assortment of jams and pate, etc

excellent breakfast very pleasant garden. maria was very pleasant and made us feel at home.

no laundry service, although indicated.

lovely staff, great breakfast and best location close to the beach

a short walk to the guggenheim museum in one direction and the old town bar district in the other

room service was excellent

nice clean hotel with free usage of a really good gym down the road.

location not great, expensive

the gym was good, when i finally found it!

very nice hotel with a good restaurant and bar on site

didn't try the bar or restaurant but looked lively

good location. nice bar area. staff friendly.

we enjoyed a couple of drinks at the bar before having the set menu dinner in the restaurant

breakfast was too simple for the price they charge

spa was ok but the hammam not hot enough

breakfast was a little pricey

fantastic location and views friendly staff beautiful room and the spa was great

only downfall i think the hotel has is the gym

gym could have been better equipped. spa relatively expensive.

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

tasty meals at lounge bar in the hall, reasonable

r brunch) and it was delicious/fantastic

staff very attentive any requests dealt with immediately special thanks to carolina in the bar who was very

the terrace and bistro and bar area

the rooftop bar was amazing and we loved the local pintxos bars!

liked my whole stay but what really stood out for me was the bar at the 13th floor

the gym a very good size with decent equipment, ventilated clean and had a water cooler

wifi not secure.

we didn't find the staff in the tapas bar very friendly.

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety of

in addition charge 4 eur for each room service

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety of

pictures of the guggenheim and the flower puppy from the balcony part of the restaurant at breakfast

room was gorgeous. breakfast was very tasty. cocktails were amazing.

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed streaming, very efficient aircon, good sound insulation from the street noise

check in late cleaning perfect late check out

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and helpful staff

room was comfortable, wifi worked, and tv had an english channel

the wifi doesn t work very well.

hosts help me with my request of early check in.

well equipped kitchen and

would have appreciated a few minor additions in the kitchen such as a kitchen knife, chopping board and wine glasses but this was the only negative

appeared to be a very new appartment there were still a few essential things missing from the kitchen, but have already mentioned to the hosts

full kitchen with sink, microwave, kettle, fridge, dishwasher

if two people want to have room service, they cannot sit together

the breakfast was expensive

recently the breakfast variety is becoming less and less.

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

excellent local café around the corner for coffee and breakfast

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to leave by 2pm so need to find another parking place for

service, room, breakfast, restaurant and bar and location

the bar and the terrace has a nice view on the nervion river

lovely bar terrace where we sat later and had sundowners

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

whole hotel was very dog friendly- staff were excellent and the breakfast and bar area were very well

breakfast was a very good surprise, good variety including gluten free options

, hand towels, bar soap, shampoo &

amazing buffet breakfast with everything you could want

bar at reception open nonstop

90 to park car 16hrs no bar or coffee very basic breakfast

bar across the road was very friendly and breakfast was good there

was very noisey a there is a bar across the road which people partied at until 3am

very close to the centre (25min walk) but the location was still in a nice neighbourhood with a bar closeby

nice a pleasant hotel. staff were friendly. nice cheap bar opposite.

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

noise at night from the bar near by

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

the gym is fantastic

i loved that they had a gym and 24/7 bar

love the gym

the hotel offers a small gym as well

24-hour bar and gym availability

staff were excellent and room service was very good

gym was very small

no gym, no pool, tiny rooms, service is average.

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

facilities were excellent and i loved the gym

safe available and good and fast wifi

hotel rooms , breakfast and facilities were superb including the gym

easy to park with ev charging too

gym needs upgrade

might have been nice to have had better bar facilities.

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using the sauna

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

the bar shut at 10.30 pm and we would have liked to stay later

location and access to a gym

breakfast was perfect with good quality food

kids gets free breakfast so that is a great

the bar was very nice as well as the room service

the gym was another great facility and a huge advantage of the hotel

wifi wasn t working

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

i had to work for a while and the wifi was good

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a football match

i found myself having to go to the hotel bar each morning to purchase a coffee to go

breakfast tea in the rooms, please, ( as well as those (-)breakfast was a little overpriced (+)really nice, good breakfast, good staff, early check in and late check out, good location (-)breakfast expensive (+)room, very comfortable bed, great location and fantastic breakfast (+) everything was great, location, facilities, and breakfast (+)and well equipped rooms, kind service, large selection of breakfast (+) one feature i really appreciated was a choice between a full breakfast buffet for 11 or a lighter fare of coffee, juice and either croissant or potato (+)very comfortable rooms and the staff wsas very helpful and the breakfast was very elaborate.

we could not reach room service or the front desk

we ordered a pizza through room service

staff were very helpful snd the rooftop bar was a lovely place to relax

the room was spacious, quiet, and impeccably clean, with a big, super comfy bed that made for a great night's

unbeatable location, beautiful rooms and lobby, great staff and a decent gym

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

although we didn’t try the breakfast, having a coffee machine in the room made our mornings delightful as we sipped coffee in

ere they provide towels, water, and even apples), staff was nice

is amazing, rooms are big, comfortable, and clean, there's a small gym

the room was very comfortable and room service was good value, a varied menu and delivered promptly

location ,gym

lobby bar was comfortable. service was excellent. breakfast was great.

small bar and lounge area

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

the lack of bar service.

very nice staff, comfortable beds, very clean and modern . bar open 24h

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

the old town is right across the street check in time is 12pm no early check in

gym was sufficient for a light workout

good restaurant, more than adequate gym, friendly staff

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc and recommended where to go

gym was well equipped, but it was very hot in the room

though basic) in the basement is nice esp after having the delicious meals

well equipped little gym and spa

great to cool down in though and bar beside it was great which was open til 10pm

location was great for seeing all the sites of interest, hotel clean , beds comfy and rooftop pool a lovely bonus with a great view

perfect location for a city break on the river by the old town with good facilities including a gym, indoor jacuzzi

not much you could do but the pool and sky bar was a bit limited in size

good location in old town of the city

beautiful breakfast

staff very friendly and kind. lovely gifts in the room for our kids.

great helpful staff, good breakfast

great breakfast and really friendly staff

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

limited choice in restaurant although room service was good

very nice service, clean and comfortable room with kids, thank you very much :)

two small things: maybe it would have been nice if the gym was open later than 22:00 & it there was a toilet brush in the bathroom

was good - easy check in and late check out

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

hotel bar is lovely, and used by locals too

the bar is also great

the addition of the bar next door for a lovely breakfast was also fabulous

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

the rooftop pool area needs a bar close by to serve drinks.

also the prices at their bar were very high

breakfast was excellent, the rooms very good quality, liked the balcony, and the overall feel was

the breakfast is fantastic

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you’ll ever

staff- very professional and polite, very clean room, good quality wifi, very handy and close to the center, large and secure parking

good bar with nice selection of wine ans beer

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme for them to wait to eat

hotel was good value for money if you travel with kids

loved the little play corner for kids in the restaurant where breakfast was served

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before bed

the bar staff in particular maria

great service and the spa is very good.

location, really helpful staff, great bar and facilities, super safe parking.

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before bed

the massage in the spa was one of the best i've ever had- weather was bad but there is a hydrotherapy area and

spa and pool closed

the spa is small but clean and comfortable

the shower is amazing. the breakfast was decent and the proximity to the ferry was ideal.

spa was amazing

but there is a large fridge and if you have a short stay or just going to heat up good the kitchen is suitable for that

room was not big but just perfect and cozy with all the facilities you would need, including kitchen

facilities like laundry room and gym

it had a great small gym and i felt that overall it was clean and very comfortable

did not expect all the kitchen facilities but great

the room had a little kitchenette and there was also a shared kitchen that you could use if you wanted to prepare a more

known it was extra, we would have gone to the grocery store and picked up our own supplies as the kitchen was well-equipped

location, very good views and the place had all the facilities plus kitchen and lounging area were

kitchen in the apartment was small. you could hear the road from the room.

villa was great with wi-fi, modern furniture and kitchen tools (microwave, oven, dish washer) a beautiful terrace and private garden

another surprise was breakfast, which is simple but very tasty

breakfast was basic but sufficient

breakfast was good and staff very helpful.

we didn't have dinner there, but breakfast was fantastic

property, great evening meal and breakfast