there's a constant hum/drone of noise, maybe air conditioning or laundry so its not a quiet nights sleep and

having to pay for wifi and breakfast being priced at 11-15

also had a couple drinks in the bar which was lovely

i would highly recommend this place and there also pet friendly

booked this hotel as it stated 'pet friendly', however they add a 20 charge when you arrive

wifi reception poor.. no mobile signal

hotel, the staff are exceptional, parking is great, food was excellent

hard to find staff at times and no room service

decor of the bar/dining area superb plenty of parking space

lovely bar and restaurant, breakfast was lovely

spa staff: one area to improve would be for hotel guests to be given a '1 minute verbal guide' from

pool and spa were great, felt really safe. free parking and delicious full english breakfast.

tesla and other ev chargers on site ! very handy !

breakfast was plentiful

many times the leisure facilities are excellent the rooms great restaurant good good vibe in the bar i would

the staff from reception to bar to restaurant to breakfast to dinner to room cleaning all served with a smile

great bar and restaurant and excellent breakfast

immaculately clean and tidy from the room, bar area, restaurant and staff

mins from the train station which was a great help when the rain came down plus the place has a bar facility

all bar areas are clean, and the room is comfortable

there were food trays from breakfast and lunch still outside of doors at past midnight and dirty laundry left

had booked one night in pet friendly room

leisure facilities were excellent; pool, jacuzzi and steam room. a fabulous way to unwind.

staff were amazing food good spa too

wifi is not free

loved the location, parking, lovely clean room. staff friendly.

the tv worked well and there was free wifi

all enjoying the night and the bar shut at 01:00 without any notice

despite needing and requiring room service i had to pause two really important meetings to go down stairs

also, there was a ev charging port which i used to charge my vehicle overnight

beds lovely, helpful staff food quality all ok (we got room service breakfast & ate tea in the restaurant) room

choice on menu and room service was quite poor at the time we tried to use it

location, friendliness, pool and facilities.

room was nice and spacious, wifi was good and free to use.

food is good, staff are great, wifi is fast and plenty of parking

room service and glasses outside other rooms left for over 7 hrs before being collected

all the hotel was good the rooms were clean and tidy the staff were great, nice bar area and breakfast was

sky tv sports not a area set aside for kids with some boardgames, books, jigsaws and colouring activities like

and the bar ran out of pinot grigio

wifi which was simply inadequate

was spot on and the bar was nice to have a drink in before bed

wifi not working and therfore tv wouldn't work shower was useless

was not 24 hour room service they wouldn t serve us in the bar because we hadn t reserved a table

who was standing in front of the bar if food was still being served, to which i was told the kitchen was closed

not so much as didn't like, but vegetarian breakfast could be improved but hey i didnt starve.

no laundry service

instead they provided heaters and fans which was a hazard for kids

phone and computer security said wifi security certificates needed updating so difficult to

ac was not working well so my kids were sweating hence 9/10 but i did not worry much about it cos i was too

lots of parking, great breakfast, comfy bed, very clean, will definitely use

on two occasions failed to fulfil our request for a hairdryer and whether it was possible to have laundry done

dinner from the bar was average.

bid parking place available

the bed was comfortable, the staff were friendly, the breakfast was ok, the parking was good

nice room,friendly staff and good car parking. overall good value

the rest of the hotel was in a very poor state, plaster hanging off walls, dirty laundry left in piles in the

breakfast on the second morning was quite poor

very good breakfast.

i love the food the staff! and the ambience of the hotel. spa perfect that you have there all!

friendly staff, lovely hotel, great pool

moved into she bar for our desserts which was warmer

had to call reception, then go and ask directly to the kitchen

not dealing with kids from a wedding running up and down the corridor and slamming doors at 1am bar massively

wife and i got there early for a first getaway in over 3 years after having kids

is dark, our room was dark, food was ok but not great, room service for some water we phoned down for never

the laundry service was very poor had to go and get clean towels myself

swimming spa absolutely beautiful

it had a pool,sauna and gym, which my husband and son really enjoyed it

was perfect as it was a 15 minute walk to the st helens stadium and free on site parking

spa facilities very disapointing run down shabby looked unclean

the breakfast is fantastic and the spa and gym are

my partner had also paid 20 for balloons and petals to be laid on the bed upon arrival

the wifi needs to be improved.

excellent the staff were brilliant the breakfast was even better than other hotels

lovely pool & spa

was clean but had that 'bleached to death' aroma which is synonymous with hotels with outdated laundry methods

seemed to be a laundry room adjacent to my room, and i could here washing machines or something spinning which

kids absolutley loved the pool

good restaurant and gym

the bar time

bed was clean and comfortable and plenty of onsite parking

comfortable clean value for money very close to all amenities and pet friendly

and location worked for me, good beds, good wifi, shower and a good pub across the road

the very friendly staff, location and free parking.

the location was good with lots of free parking

music being played at around 4am-7am sounded like it was being played int he kitchen/laundry

jack and jack go above and beyond to ensure you have all you need after hours, should you need room service, a

they are pet friendly

comfortable, good quality and range of room service and breakfast

wifi connection did not work.

bar was not atmospheric ( we went to the pub next door) no laundry bag in the room or safety mat for the bath

the hotel was great, breakfast was really good and the kids loved it.

my husband s steak, which we ordered through room service was, stone cold when it arrived.

the room, facilities and breakfast are fantastic

late breakfast until 11am, late check out free of charge until 1pm

abit dated don t get why it s b/w plus room 20 is right next to the laundry room so we could here the dryers

both the bar lunch and breakfast were well cooked and presented

wifi was unavailable in my room.

breakfast was very good. very well equipped and clean room. late check out was advantageous

wifi not good in room 11

bar & restaurant to hand

waffle maker was especially appreciated by the kids

or possible to have room service nd some of the staff in the bar weren't very helpful

the pull out beds for the kids weren t that great- definitely suits smaller children.

all facilities as ii expected where excellent, breakfast was lovely and ample choice available.

close to a laundry

friendly staff. close to family. close to transport close to laundry

they even have ev charging which helped me immensely for my forward journey

great room, lovely staff and brilliant breakfast.

government give them per day and how much they had left from their daily allowance to feed their kids

given a room with an unclean bathroom with towels on the floor and dirty laundry when we came to the room at 1

i can only presume was a laundry delivery as it sounded like metal cages rattling very early in the morning

it was located next to the laundry room and the delivery doors outside

ud83dude29 the noise banging the laundry baskets

brill gym

superb location and plentiful parking

the staff in the bar , and at breakfast were really a credit too the hotel x

a suggestion: a list of breakfast items in the room (room service purposes) to tick off and maybe hand to

lovely location. great stay & staff were very attentive. food & room service were first class

close to the golf course

55am by a reversing laundry truck - outside my bedroom window

the location and the hotel being an old terminal building brought so much character, the kids loved the planes

the mirror issue is a pet hate of mine in other hotels as you end up standing to dry your hair and apply your

didn't sleep a wink due to crying kids next door

perfect location for kids

why i got told well that's the way is it and has been since 2022, i was then woken up at 5am by laundry delivery

is they stick you in the most dated room with highest footfall passed your door and next to their laundry room

limited facilities. no restaurant, bar, room service do to covid.

friendly staff always willing to help . nice pet friendly hotel.

no breakfast i left early