the rest of the hotel was in a very poor state, plaster hanging off walls, dirty laundry left in piles in the

excellent choice for vegetarians on the menu, room service was easy to use and timely

00 pet fee per night is a shocker

the wifi worked well, and there was a plug socket by the

staff in the bar gave us a bowl of chips complementary again no need to but we would certainly stay again

there were food trays from breakfast and lunch still outside of doors at past midnight and dirty laundry left

both myself and my partner enjoyed the gym and the pool

gym pool everything

nice location. plenty of parking. pet friendly and good size rooms with comfy clean bed.

ladies on the bar saturday afternoon when a group of people were leaving turned the tennis off for dance music

location not far from the motorway the parking as i drove a big 3

welcoming and friendly staff who couldn t do enough for us, the breakfast was brilliant and the hotel price

sign in was good, room was good, bar area was comfortable

despite needing and requiring room service i had to pause two really important meetings to go down stairs

kids kicking ball up against bedroom windows - pretty lawless

the pool and fitness area was also very good

the spa facilities and pool also top

pool/gym changing area fantastic and much bigger than expected

lovely staff, very helpful. pool, spa and gym were fantastic. comfortable room.

great gym and pool area. and a nice breakfast ud83dudc4c

was not told about wifi/given details on check in

bar was open late and prices were reasonable also

breakfast- full english & continental was wonderful friendly staff lovely rooms, bar and restaurant

friendly hotel warm and comfortable with free parking

parking for my hire car, clean facilities, the pin code for your door to your room made me feel

perfect for overnight stop between flights. excellent breakfast and very comfortable room.

when i expressed my disappointment at reception, i was told that they were mainly for kids

the gym

kids in room above sounded like they were going to come through the ceiling, ramg reception when

my kids had to sleep in the bigger bed

the wifi was poor

friendly staff, free parking and nice sized room at amazing price

wasn t much of a bar area and no one answered when we rang 3 times on separate occasions for room service it

close to the golf course

the wifi was so so poor

55am by a reversing laundry truck - outside my bedroom window

breakfast was excellent & fresh

perfect location for kids

breakfast is always nice, plenty to choose from and all in abundance. friendly staff.

stayed with my daughter who really enjoyed the pool and she had a lovely time in hotel, we was both very happy

sauna very small and pool too cold but thats just my opinion.

the parking is limited

nice rooms, great facilities, free onsite parking and swimming pool/gym

we also requested a late check out, they gave us untill 2pm which was fab as i have medical issues that require

and welcoming, nothing was too much trouble and always happy to accommodate requests that i had (parking) would

hotel, the staff are exceptional, parking is great, food was excellent

clean, picturesque, friendly staff, comfortable room, excellent breakfast, parking

good strong wifi signal throughout hotel

paid 20 for the ' pet's getaway ' package

away from the city, plenty of parking, helpful staff, all basic amenities supplied - tea/coffee, kettle, iron

the laundry service was very poor had to go and get clean towels myself

wifi was good for emails and surfing net, didn t try streaming on netflix though

gym

the room was really good and the staff were very helpful (they even got me a mat from the gym so i could do my

the bed was comfortable, the shower was hot with good pressure, and the wifi worked well

all bar areas are clean, and the room is comfortable

great bar and restaurant and excellent breakfast

the staff from reception to bar to restaurant to breakfast to dinner to room cleaning all served with a smile

mins from the train station which was a great help when the rain came down plus the place has a bar facility

check in to the bar staff, the service was excellent and the room was lovely

there's a constant hum/drone of noise, maybe air conditioning or laundry so its not a quiet nights sleep and

didn't know how to call room service no details

better wifi

the gym was nice and air conditioned, the bar area was very nice and the room was great

comfy furniture and bed, nice cool room to sleep in at night, very clean and the room service was fab would

the room was quite small and overlooked laundry room; not gardens as requested

told that the hotel doesn t offer a laundry service earlier before our arrival but then finding a laundry

great modern clean hotel. a nice bar and restaurant. spa was also nice too.

think hotel guests should pay extra for the pool facilities, this did stop us using them and also paying extra

excellent wifi signal

not been offered the breakfast vouchers

i have been visiting mercure haydock for 2 years but only for the spa facilities

good breakfast however we were not very happy with the food in the restaurant we ordered but we would

breakfast is amazing and the king suite is gorgeous

also the wallpaper was peeling off the walls but the bed was the biggest pet down as i love to sleep in a comfy

country setting , easy parking

coffee & tea sachets with the usual kettle, these days you expect expresso coffee machines in the kitchen

room we stopped in was next to extraction fans for the kitchen

kitchen well fitted, lovely lounge area with fire & tv, the beds were very comfy and we all had a

really comfy bed . good wifi

we were travelling with 3 kids aged 12 to 1

early check in friendly staff

great room service and bar/restaurant

breakfast was really good with a wide variety

plenty of car parking and has all the amenities you need

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

clothes washing & laundry costs were too high

electric heaters which isn t ideal with kids

was ideal for chester zoo as that was the reason for visit, plus granddaughter loved the pool.

the wifi connection wasn't the best

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

services which we were suppose to request in advance, as well as little information about laundry services

laundry services available for a reasonable fee

d to collect laundry from

i like everything. the room size, decor, room service, the breakfast etc

no fridge in room. no laundry service. no smart tv

breakfast was fresh and was cooked beautifully

excellent service, spa and massage , food and room - faultless

wifi boots user off every 5 minutes

second visit here lovely stay and spa facilities are a bonus

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

clean ,no kids running about at 3 in the morning let fellow residents that there back .

good facilities, breakfast included and pet friendly.

loved the facilities for the kids

from gym early in the morning travelling up to the room

with wifi (resolved) , kettle (resolved), noisy heating controls through the night (turned it off), cold

staff wonderful, especially the bar manageress

stayed here for a corporate golf day

kids jumped in the pool and topped my drink up.

other comments about previous guest stays, i've read people have had cards, chocolates and petals on the bed

laundry going all night

lovely hotel, great location, beautiful breakfast, great stay

location room service

staff were very accommodating, room was beautiful, spa access and food.

the breakfast was lovely

cocktails at the bar were amazingly made

choice of breakfast, rather than a boring buffet

the toilets in the bar were a bit dirty

the staff are welcoming and polite. great breakfast with plenty of choice. highly recommended.

from the front desk to the bar staff to the fella who brought us room service

tv wouldn't connect to hotel wifi

wifi signal poor . pillows poor but didnt ask for replacements would stay again

parking. staff. area.

kitchen was closed until october, so no breakfast

pet gripe: greeted with the overfamiliar

bedroom no 203 was extremely noisy at night due to the laundry running

room was small but adequate for one night. wifi was quite slow

room service breakfast was fab - staff were so so lovely and friendly

we also enjoyed breakfast in the morning

breakfast was excellent, hotel is very central to the town and all the places of interest, would

not get a booking at the michelin star restaurant nor was there any laundry services

we had to pay extra to use the gym .sauna facilities

window didn t open so it was fire coudnt get out. wifi wasn t any good

in room prices for snacks such as crisps and nuts were a bit eye watering and the bar prices were a little steep

the staff were super friendly when you rang reception on the phone for late check out, or if you requested room

lovely to relax with a drink in the bar and recover

and quiet stay, grounds were very nice, ev charging and ample parking

entrance, the long driveway through the well kept grounds to an impressive manor with plenty of parking

independant ev charger on site is poor

welcome try and water together with iron and ironing board in room and free parking

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

the pool was great- kids loved it

room service food was excellent

also the room service, after 9pm or so there is only pizza available that costs about 17

lovely coffee machine and well equipped kitchen and laundry room

it even had a laundry room

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

seemed to be a laundry room adjacent to my room, and i could here washing machines or something spinning which

was clean but had that 'bleached to death' aroma which is synonymous with hotels with outdated laundry methods

these planes overnight, nor any noisy guests either breakfast fantastic i didn't use the spa or pool as i hadn

a nice chilled weekend but i think if you're staying at the hotel access to the swimming pool and gym should be

lack of choice for room service menu and only cold sandwiches available in the evening

and they upgraded us for very nice and tidy apartment with 2 double bed rooms, a living room, kitchen and 2

we were given an apartment with two bedrooms, a loungr, kitchen, two bathrooms and four t.v.s!

secret green was amazing, staff was friendly with kids

breakfast was brilliant, the staff were excellent and so helpful, really great with the kids too

top floor room had slanted ceiling so only ideal for short kids not adults