asked for a laundry service that was not done and that really affected our holiday plan the classic room

the room was at the side of the building where the laundry and deliveries are received, making it very noisy

suite was so beautiful, staff were friendly and attentive, even going beyond to ensure i had my laundry returned

the laundry service was also good and value for money to get done

very noisy laundry delivery and collection lorry underneath my window at 06

t leave laundry trolleys in the corridors all day because wheelchairs and pushchairs etc need to pass and

i really have to mention something i would say i noticed there was no laundry bags in the room

three containers purposefully broken (to avoid people stealing them) no slippers in the room no laundry bag for

only one towel so went to reception to ask for a second only to be told there was an issue with laundry facilities

good wifi and a nice bar/restaurant area on the ground floor

however, if you ever do in-house laundry, please check the price first

bath room requires additional accessories no glass, in the wardrobe no slipper no laundry bag

- could of done a few more options for 24 hour room service

lovely reception and bar area

friendly staff, 24h gym, good services, location in the centre

they didn t have basic services like umbrellas, laundry bags, etc.

breakfast was included and buffet and continental which set us up nicely for the day

wifi, and bed seemed a bit past its best

room service available 24 hours

to pay 10 for an early check in as we arrived at 2pm

dirty laundry carts constantly in hall by lifts

laundry, weak wifi, noisy, and with some drunken and drugged people, some even vomit at the

clearly an extra pound or two spent on the linen, and a good laundry service in use

night stay, 1st night we were disturbed by the drunk public and bottle banks, plus the laundry collected 6

great location clean room late check out

the mini bar was on the pricey side. some of room decor (eg a phrenology model!) was a bit odd.

reasons which was a huge blow but we was more than happy with the staff as they gave us free room service

gym, free weights section would be ideal instard of all the mats

loved the cute breakfast and the lovely bar

i wish there was a menu in the room for room service and how to get breakfast in the mornings

no laundry service one room had no drawers in it

room was next to the laundry room and we could hear staff chatting and singing really clearly as if they were

laundry service

wifi strength in certain rooms

room service banging on our room door and entering from 8am onwards

decoration and style of the room was beautiful, the bar down stairs and bar/restaurant upstairs

had a few drinks in the bar again environment friendly clean

sky sports in room, room service used to bring beverages

food in the brasserie was delicious and the added bonus is that you can still order food for room service after

room service was poor.

location of the room (212) was noisy during the night - not sure if we were above the laundry or kitchen but a

had left over rose petals and rubbish dotted all over

decor is funky and the view from the bar is fab

1 member of staff taking room service up on the lift didn't notice we were already in the lift when the doors

said she would speak to the manager and when we eventually got to the room it was a lot of rose petals, not

it smelled like dogs and it says they have laundry service on booking

great wifi

easy check in and out and free wifi in a great location what more could you ask for

wifi connection, good price, the friendly staff, good location that changes from the touristic

didn't work, due to somebody stealing the cable from the tv, plus wifi was down in room, but did get offered a

i liked that it was possible to use the gym 24/7

food was amazing from the breakfast to the room service

im guessing maybe the room service people possibly just forgot to come back with those items

breakfast was basic

the manager was so good sorted us out for an early check in

have met with the morning manger hannah and explained her the situation which she said it s the laundry firm

got early check in as my birthday. they couldn't do enough. it was amazing

lovely bar in reception hall

the gym didn t have enough equipment no back machine

charged 20 pounds extra for early check in

stay 2 nights, cove minshull provide cozy apartment for both or us, we do laundry in unit, safe and warm which

the apartment was very cosy and clean along with great kitchen facilities

i didn t get a chance to go to the gym but it was a lovely extra option to have at no extra cost

allowed a late check out - as i have chronic fatigue syndrome and cannot function in the mornings this is

wifi worked very well and the apartment was very well furnished (including detergent for the

the room looked lovely and the bed was very comfortable, and everything in the kitchen was cleaned like

cooked breakfast offered tiny bedroom not fit for two adults no decaf coffee or biscuits not value for money

the wifi was good as i was working from the hotel

wifi, no help with wifi, the room was too small, especially shower

room service would have been good also so we could get food and drinks after the bar/restaurant was

dropped my laundry within 5 min at 1:30 am because i called to check for the eta, and it was actually ready

the cleaner managed to throw my swimshorts out with laundry and i am still yet to receive them

however, our experience was not as relaxing as it could have been, as young kids were allowed in (shouting,

we were given late check out and breakfast as an apology but our room key stopped working at 11 so we couldn

the pool and jacuzzi were gorgeous and very spa like

noisy, sounded like the rook was above a busy laundry room

ordered dinner the first night and i was a bit disappointed with the room service, particularly the steak but

building, great location, staff were very attentive in the bars and restaurant, quick early check in, cosy room

the beds were super comfy and the breakfast was excellent - the bacon was something else, amazing

we had room service twice for breakfast and it arrived in about 10-15 minutes

they have laundry services and early checkin options

the noise in room 126 when the laundry van came in the early hours

wasn’t sparkling, some tissue on the floor and it smelt like a classroom full of kids

loved the wifi

i don't think this is an ideal place for kids to stay

a very bad neck the next day, the room was very disappointing and the hotel had piles of dirty laundry in the

laundry outside room on arrival - it was 6pm

can hear is large banging all night, then the aircon unit was banging like mad, outside is the laundry room,

dirty laundry outside room on arrival - it was 6pm

only minor issue was the room was missing a few items - laundry bag, bottle opener etc so i had to ring reception

also, when we checked into our room at 3pm there were piles and piles of laundry in the corridor

laundry service is provided by an unreliable third party and the hotel is no help when the third

location for the train station, friendly helpful staff, comfortable room, nice bar and

clean , lovely staff and the breakfast was lovely too

staff at the front desk, during breakfast and room service at the highest, world-class level

dirty room, other people s laundry left in the room, fire alarm set off by someone at 6am

- finally, although it isn't a cheap feature, it would have been made better if there had been a laundry service

customer service skills, had to walk through a back alley stairwell outside and through the staff laundry room

staff refused to let me leave a bag of clothes at reception for collection by laundry service

resorting to use the stairs which took you through laundry stores into unpleasant back areas of the hotel

no laundry facility

excellent location, comfortable room and very nice breakfast

poor service and no gym (be aware of that)

and pillows really bad gym is a bit of a lie

t connect to hotel wifi

problem with door keys, weak wifi internet, no laundry service

is no refrigerator in the room, no ventilation in the bathroom and no laundry service available, they said

a bit of a refurb , my room a little bit noisy due to laundry but did not spoil the stay

but instead no one anywhere in the hotel had access to a facilities or clean laundry cupboard

laundry - can i have a courier pick up my laundry at reception

our room was near the back where all the laundry trucks are and they were being rolled around and moved very

there apparently was no clean laundry in the whole hotel so we had to switch rooms

reminded me of fresh laundry

had the worst wake up call, located next to staff entrance'(staff room or laundry perhaps) and office on the

close to the laundry room, early mornings were a bit noisy

a cleaner who we made contact with confirmed she had been in the room to replace laundry bags

the cookies and lollies at check-in for the kids, the bed, and the breakfast.

no room service

wifi in the rooms, breakfast should have more fresh veg available for the money we paid, the iron

the staff offered us an early check in, plus another 3 warm and delicious soft cookies

i was woken up at 6am as my window overlooked the bins and laundry area and they were emptying bins and offloading

noisy with bin or laundry collection at 7am

placed in a room next to the laundry/cleaning room which meant at 6:30am constant banging and slamming of doors

wifi wasn't great at all. had to hotspot off my phone to do work.

the gym room is modest, but it suffices

great staff and location early check in was available for free

sheets clean but not stinking of chlorine (a common problem in even the best hotels) wifi is super

i ordered room service but the club sandwich that arrived was cold and the thick bread was overcooked and

location was great. early check in without a problem. kind staff. great breakfast.

helpful staff, great bar and very good evening meal

no laundry bag, no fridge in the room

room service dinner was delish!

thought that the drinks at the bar were very expensive compared to any other hotel i ve stayed in manchester

check in service, room service.

the room service issue, staff told me different things which was confusing and not useful

given upper floor room where all the laundry is processed - constant noise and chatter outside my door from

laundry trolley was in the middle of the corridor for the 3-days stay; room was never cleaned;

back only one pillow supplied and of substandard quality the bathroom pod was unclean there was a laundry crate

room was next to a laundry/store room

breakfast finishes too early during the week ud83dude34.

that there was a laundry service but this was not correct and no washing machines on site

i also liked the option of not having housekeeping for 2 nights of our stay to save on laundry and cleaning

no ironing facilities or laundry

no laundry service, very expensive 3rd party service that replaces it.

central location,cleanliness, comfortable bed and clean laundry.

i think it maybe got mixed up with the laundry

lastly,some of the pillows had the damp smell of undried laundry

poor coffee at breakfast, flaky wifi

the wifi was great, i was able to work remotely and do teams meetings

garden bar was tranquil

had a great stay overall but i would have loved a more extensive room service menu, it felt a bit limited and

reception and bar area, very friendly and helpful staff in reception

clean and modern and the staff were really friendly and especially kind to my son, giving him a bar of chocolate

also, don t hold out hope for a trip to the gym

everything was great apart from gym equipment not working properly

we were a family with small kids and was very very

lovely room service menu

the personal highlight for me was the gym - made it really easy to workout and stay active during my trip

what a wonderful hotel in the heart of manchester, we came with our kids we loved how quirky and fun the hotel

everything had to be done on your phone lifts required key card which only go to your floor room service breakfast

complementary drinks and a 24/7 room service

used the spa twice (in the evening and in the morning)

early check in restricted us to a room with disabled bathroom

birthday so they left a balloon and message in the room - staff we re really friendly - room service was quick

we booked 3 rooms for 3 families with kids

laundry. smell of detergent in the clothes.

laundry

great view from the room, great pool and spa facilities fully equipped gym, nice room service

room and extremely comfy bed gorgeous city views and the pool and gym facilities were very clean and

everything was perfect the room the bed the staff the food the room service the entrance the drop off all was

used laundry was thrown on the floor in the corner of the landing, the carpets don t seem to have seen

till nearly 2 o'clock, then the staff decided to make loads of noise in the hall way taking the laundry bags

laundry in the corridors no toilet paper in toilet sink was blocked toilets/ bathroom wasn t fit

not just the room itself, but the hallways as well which were also packed with dirty laundry and don't even

the bar staff didn't know how to make certain cocktails and drinks

* fast free wifi at lobby * bed (mattress) & pillows are comfortable * shower is good (strong & hot water)

the staff are lovely from the front desk to the room service (which was amazing

the room service was extremely slow. the toilet flush could be better.

wifi is super fast in the lobby; but slow in the room

wifi worked well

to be lack of amenities for guest, no microwave, no guest laundry besides send away service with a cost

they lost my laundry!! although they will reimburse me the cost of the lost items.

only negative was that you could hear a laundry room clunking away during the day.

staff for help / advice and wasn t offered anything apart from a tip i could pay 50 to their laundry company

room service very good

glad to have a gym underground

the breakfast was excellent with lots of choices

breakfast, the room was of a very high standard and good wifi

i'm honest- that you weren't able to get at least a sandwich on room service late at night

rooms with toiletries, tea and coffee, towels and a fab tv, to the onsite fitness suite, bar and restaurant

we came after spending a week at the lake district so had 2 bags of laundry

i left some dirty clothes for laundry but they did not take them without given me a reason although l followed

too many written notes like we are kids

wasn t impressed at all with the spa department this is the 2nd time i have been messed around by them

gym was a bit messy

gin selection in the bar could have been more up market and a wider selection

lovely hot breakfast and fruit and yogurt

this room can be used for families with kids

bar open till 1am for a drink on return

the wifi, friendly staff, cleanliness of the room, breakfast

hotel laundry was quick and efficient

room 625 - right next to one of the laundry pantries, housekeepers constantly banging the door shut which woke

room service was not available at midnight.... my daughter was disapointed.

buffet breakfast was

were so comfy, lots of families with kids so it was good to see as we had children

laundry facilities

have free laundry for guests

location, excellent facilities including guest laundry

modern, comfortable and quiet room + functional kitchenette + tasty breakfast + on site laundry and gym (with

made it better if there where tv in bedroom and there were no bins to use in the bathrooms or a laundry basket

couldn't get adequate support on the laundry process.

without prior authorization or explanation after explicit assurances that only laundry fees ( 160 from

is in city centre, exceptional receptionist at check in (sorry i don't remember the name), 24 hrs bar and nearby

nothing, wifi was kind of slow that s all

clean, easy check in, great staff, decent hotel gym!

were a little tired and in need of attention there was no air con in the room there were no laundry bags so

weak wifi

no full length mirror in the room and extra charge for room service

nothing at all other than a mute button for the kids in the corridor early morning!!

enjoyed the stay with my kids

the laundry was plentiful and very clean

the breakfast was delicious and i loved having the stylish hotel restaurant with great wifi available to work

free wifi was poor as my signal wasn't strong enough.

room service options, limited parking spaces

we had a lovely bar meal in the lounge, it was hot and fresh and reasonably priced

and very spacious room, nice facilities gym and restaurant

in between interconnecting rooms don't turn off so if kids are used to sleeping in the dark you have to shut

lovely shower with soap, shampoo and conditioner provided, staff were friendly, tv and wifi worked well

breakfast except a guy walked into the dining area with his large dog which i find very odd and

despite being extremely busy, the bar staff were polite and very efficient

i like that there was a laundry room on site for guests too

to main city centre, lift, laundry, drying rack in bathroom and other useful amenities like iron, ironing board

fantastic free laundry in the basement (buy wash tablets at reception) and tumble driers

free laundry and big room

free laundry facilities if required

i the mini bar and fridge are excellent additions

breakfast very good, staff friendly and attentive

breakfast was perfect with the guidelines being followed with so many breakfast choices to suit

like rhe service charge on room service when i'm paying a delivery charge to start with

room service only til 10:30pm

gym wasn t open even though it was supposed to be 24 hours

that it costs for room service extra

high tech facilities, room service, great bar and front of desk staff

room service not available when we needed it on our second night

comfortable bed. tea and coffee making facilities in the room. wifi was good.

there were marks all over the walls in rooms and corridors, mess on the carpets, dirty laundry left outside

also loved late check out times and

are really nicely refurbished and smart, staff are super friendly and love the self serve snack bar downstairs

whole experience easy check in check out good facilities excellent breakfast

pool was run by a private spa people had paid for a spa day and there was kids from the hotel running about and

privacy in the shower (dad and two kids)

adequate breakfast and cheap parking

early breakfast was

comfy bed, hot shower, good breakfast, on a frequent bus route. ticked all my boxes.

free wifi

up at 5am by laundry delivery truck then again at 6am by food delivery truck

toilet seat made for little kids and not the size for adults to use

great staff and clean hotel with good little bar and breakfast was good

breakfast was great, the choice of specials that were available was the most ive ever experienced

from arrival to departure , staff on reception , bar , breakfast areas all very helpful and the room was very

the room, location in relation to parking, space and lighting

he looked to see id checked in the day before and advised room service is only given after your 2nd day stay

it's great value for money. the included free wifi is a bonus.

the cleanliness and easy access to wifi

no parking

no slippers also, laundry was expensive, location little far from

the wardrobe had just one shelf which had laundry bags & an iron on

there is library space for you to study/work, gym room with free water bottles for working out, game/social

the bed was not comfortable. the tv was not working for the kids.

good: reception staff/check in process location for footie/quays early check in/late check out the not so good

saw room cleaner using laundry towels wrapped around mop which is not their intended purpose

they tried to give me a dirty laundry cart for my baby to sleep in

without laundry service

could have done with another towel but understand this is budget so keeping down laundry costs.

free wifi

car park with laundry trucks early in the morning

in reality we were on the first floor overlooking the car park on laundry collection day

breakfast was a bit bland

good wifi signal, good breakfast.

proximity to the lowry/theatre, view from room, breakfast catered for my gluten free diet.