the laundry service was very poor had to go and get clean towels myself

room was large, swimming pool, jacuzzi,sauna,and steam room

gym and pool facilities, room was clean and tidy and well presented, staff extremely friendly and

wifi was good for emails and surfing net, didn t try streaming on netflix though

it was easy to book with the spa to use the facilities, although it was very crowded due to its small size

plenty of free parking available

shower was pathetic phone in room did not work to order room service food was awful

we couldn't access the free wifi in our room, again we didn't complain as it was not the biggest factor for

excellent room service and friendly staff.

no bar restaurant room service

allowed for our pet dog, nice walks on the hotel grounds

the facilities ie the pool gym and steam room,

the gym lacked equipment. steam room was out of order

room service was great & again helpful friendly staff

pet friendly, the room was a good size, the bed was comfortable, 24 hours room service, and free

lovely gym and pool

the breakfast was good, there was quite a lot choose from. staff was helpful and friendly.

wifi which was simply inadequate

also the lady on the bar in the afternoon she was still on duty after 12pm

room service and glasses outside other rooms left for over 7 hrs before being collected

once did anybody do room service of any description although a sticker was placed on the door the one day saying

breakfast was on for long enough

pet friendly. staff were so very nice, kind and obliging.

and we always feel very welcome,food is amazing and the fact we can have breakfast in the bar area means our

hotel included parking and worked out to be a great price with the two weeks parking

great bar and restaurant and excellent breakfast

check in to the bar staff, the service was excellent and the room was lovely

mins from the train station which was a great help when the rain came down plus the place has a bar facility

trying to find a negative but couldn't,it's a lovely hotel great bar and beer garden, great breakfast and the

all bar areas are clean, and the room is comfortable

abit dated don t get why it s b/w plus room 20 is right next to the laundry room so we could here the dryers

great location for the open golf at southport

we stayed during the open golf week. well done for serving food up to 11am.

we could've eaten in the bar but chose room service

i just had a bar meal.. the stacker burger was to die for !!

no laundry facility the shower didn't have a door/ curtain room 212

were really helpful, they couldn't offer room service for my dinner but my meal was all sealed up in reception

obviously some kids and their irresponsible parent left mess but it was still there next morning

the pool had a loose floating spotlight in the pool, which they claimed to be safe even tho kids were swimming

we both enjoyed use of the gym and swimming pool; both kept at a high standard of cleanliness and maintenance

everything like room service, free parking, great food ,good selection of room service,staff are great , great

breakfast was delicious also this venue has a lunch and dinner menu and the room service menu was very reasonable

layout of family room was perfect. swimming facilities really good. free parking

the spa and pool were closed for refurbishment but the staff and rooms were exceptional

silent throughout the night and they had also provided extra pillows and a nice menu for the room service

close to a laundry

friendly staff. close to family. close to transport close to laundry

build massive car park 20 disabled spaces 20 ev chargers big room with excellent wet room good inclusive breakfast

of free parking and the wifi strength in my room was fantastic

breakfast really good

location , great parking

poor standard of decoration and minimal bar stock.

im a repeat visitor here like location,staff wifi

on site were super friendly and a delight - great parking facilities and super close to town

on arrival, donna was serving at both the bar and reception

no laundry service

wifi was limited in terms of download and upload capacities -

bouncy cumfy beds we got early check in at 12 which we asked for and late check out at1 cause we was getting

breakfast, parking and wifi were all included in the price

24/7 access to gym facility excellent choice of breakfast menu professional, very friendly and welcoming

there's a constant hum/drone of noise, maybe air conditioning or laundry so its not a quiet nights sleep and

very clean, helpful staff and gym was good.

great location, and the gym was a bonus

the flexible late check out, it was quiet and staff were friendly

i ordered dinner - room service

the wifi was slow and intermittent where our room was

tv wouldn't connect to hotel wifi

away from the busy part of liverpool. plenty of parking. lovely meals

please improve the wifi..it is woeful..

kitchen was closed until october, so no breakfast

there were food trays from breakfast and lunch still outside of doors at past midnight and dirty laundry left

gym pool everything

i had booked for the pool and although it was closed they upgraded my room and offered me a free bottle of wine

bar needs to have a working card machine

both myself and my partner enjoyed the gym and the pool

the gym was very nice - but exposed like a fish bowl - but they need to add curtains.

wasn t room service, i d got off a long flight and would of liked food brought to my room

simple bar food

plenty of chose re breakfast

were thin and let light in bathroom door see through exiting car park with card not explained no room service

55am by a reversing laundry truck - outside my bedroom window

excellent breakfast but evening meals were too pricey not good value

attentive staff & big room, room service was a nice surprise

we ordered room service which was by dennis, he was fantastic, couldn't do enough for us

thought bar prices were very expensive

would definitely recommend the hotel and if i stay in liverpool again i will pick that hotel my kids loved

perfect for my requirements. free parking outside, always a bonus.

there is also parking on site which is a great bonus, not a huge carpark but you can get 5/6 cars in there and

the hotel was quiet but the mia put the football on the tv in the bar for us, and advised of local takeaway's

free on site parking and really friendly hosts

the rest of the hotel was in a very poor state, plaster hanging off walls, dirty laundry left in piles in the

nice hotel decent food good little gym nice pool area with sauna and steam room

staff were welcoming and early check in late check out.

accommodated our early check in request and was friendly and efficient

brilliant breakfast, comfortable and clean room

on two occasions failed to fulfil our request for a hairdryer and whether it was possible to have laundry done

great pool and spa facilities

pool area was a bit untidy, sauna wasn't working and small kids were running around the spa even though the sign

the bed was comfortable, the staff were friendly, the breakfast was ok, the parking was good

on breakfast floor, due to kids

room was near the spa and there was a slight smell of chlorine, but perfectly acceptable.

very quiet location with excellent bar and good menu

wifi was absolutely fantastic

swimming pool closed for refurbishment but didn't find out till we got there

spa closed early

awakened at 4am with laundry arriving and being wheeled into hotel on metal trolleys

spa and gym was high quality. great value for money. lovely rooms. martin was very helpful.

we had a really great stay, the food was delicious, the gym fantastic and the rooms were great

wifi signal was poor and mobile phone signal too - but it's in the countryside !

was vast something for everyone staff very helpful and friendly plenty of space to relax spa,pool and hairdressers

has a pool and spa with the hotel

and ghds at no extra cost), room really comfortable, food lovely and breakfast table set up for kids which was

the lovely breakfast staff remembered our beverage and veggie sausage order for the morning after

of hotel, easy of parking

our family, pet friendly room was a great size and was very comfortable

more importantly the wifi was very erratic and slow so very poor for a 4 star hotel pertaining to be good for

wifi wasn't available for the whole stay - error message 'no internet connection'

i was to be very picky, i'd have liked the wifi code available in room, and an a la carte menu for the restaurant

beautiful room and spa facilities. accommodating friendly staff. a special experience

staff were very friendly and made extra effort with the kids

our laundry for a very small fee

wifi is poor in my room.

location perfect, room service good

wifi requires you to re-connect and re-enter password every day. it is a minor thing.

room than expected along with kitchen facilities