a dreadful noise was coming from the kitchen or laundry at

living out of a suitcase it would have been good to have some sort of laundry service, an ironing room was

wifi good, laundry

to go outside to reach bar area housekeeping staff had left bags of dirty laundry outside my door when i arrived

pool table wasn't great because of the spacing with the wall and the cues were a bit poor but its a

was beautiful, staff was very helpful, the train station is next door, offers laundry service, plenty of room

no laundry on the weekend.

laundry left outside our room for the whole stay

gym lights were a little too dim for my liking but other than that it was one of the most perfect

they let me have an early check in and late check out, as the room was empty

our laundry for a very small fee

bedroom for single occupancy with en-suite facilities and a fabulous breakfast incl good fast wifi signal and

wifi requires you to re-connect and re-enter password every day. it is a minor thing.

wifi is poor in my room.

the coffee could be better; the wifi was a bit slow late in the evening;

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

laundry not collected.

no breakfast thought it was included in price .

were given a twin room, even though we booked a double bed, but we wanted an early check in so had to compromise

excellent service. really friendly staff. big, clean room. excellent breakfast.

was a mess there was a dirty laundry outside my room all night the sink toilet had hair all over it no idea how

not ideal as i'm 6ft2 ud83eudd23ud83eudd23ud83eudd23 and everything was card including pool table

parking is just 13 for 24 hours and i got a late check out room for an additional 10 giving me 3 more hours

we found sweets under bed and in fireplace

just the casual channels where there no kids channels or entertainment

we couldn t stay long enough to try out the bar in the hotel will try & visit for longer next time & see more

pool and gym areas again clean, with very friendly, helpful staff

service was immaculate throughout from reception desk through the room service

the wifi was a little flakey for me

no pool available. we booked this hotel as it had a pool for the kids.

location and facilities. gym and laundry were a bonus!

laundry is at extra charge.

the room has a little kitchen the building has laundry and gym!

is clean when check in staffs are very nice anytime you meet them have public area have self laundry service

great having laundry facilities

wifi wasn't available for the whole stay - error message 'no internet connection'

had to pay for the swimming pool

spa was fab despite the pool undergoing essential maintenance we still got to use the other

excellent wifi

decor, the extra wide and super comfortable gym, excellent service and very friendly staff

the pool doesn t have any time slots for kids

the pool doesn t have any time slots for kids

ordered room service

especially as the gym didn t open until 8 which meant we would lose some of the time slot in the spa

fresh mugs and glasses were not given for our 2 night stay. no room service menus in the room.

good choice for breakfast. helpful and informative staff.

we put a do not disturb sign on the door but still had room service knock and try to enter in the

was no information in the rooms regarding wifi log in, we had to ask at reception

wifi a little slow mgmt says that this problem is being addressed

information in the room about room service, how to contact reception

this included bins being emptied in the adjacent alleyway and what i assume was the hotel laundry truck

reception i would rate as a 10 the hotels facilities available definitely a 10 we tried to call room service a

i used the small gym but it was clean and well maintained

the price of water on room service.

was overcharged on final bill by someone else s room service, staff rectified

the beatles theme tesco express right next door close to bus and train station kettle laundry close

property was good value for money, had all the necessary amenities (kettle, wifi, hair dryer), beds were clean

tap water tastes like petrol.

friendly staff and a great breakfast ! comfortable beds great location

the breakfast was brilliant lots of choice (continental)tea/coffee/available all day in lounge beds

cooking or laundry facilities

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key

great location, very clean, good facilities, good free wifi.

towels, hair dryer, wifi, etc

excellent wifi

dont like showers over baths, this one was a big step in, and would not be suitable for kids or older people

wasn t anything i didn t like about the room, all the little added extras, coffee machine, kitchen, hairdryer

room is very modern and it is great to have a kitchen in it

little kitchen in the room with fridge, microwave plates and cutlery

allowed early check in and great location

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with

wifi didn't work. the constant buzzing noise we could hear in our room

a petal in the wardrobe from people before and bit of dust round the room

when staying in liverpool, we d typically stay at one of the pet friendly chains, so it s great to have

wifi isn't the greatest, but decent enough

pet gripe: greeted with the overfamiliar

passing through liverpool for one night so our objective was a convenient location and on-site parking

rooms as it was very icy walking through car park only complaint but we loved decor of lounge bar in

hotel was good value for money, clean, friendly staff, large car park, good free wifi and restaurant

the small bar didn't have good selection of beers

were very tidy and included everything you will need even for just a couple nights,i tried out room service and

and my girlfriend arrived on the 5th of october early in the morning to check in

shortage of kitchen staff

even for a hotel the bar prices where very high

breakfast was wonderful ! beds were very comfy ! staff were fab especially billy !!!

souterrain room, next to laundry room with emergency lights shinning all the time

had a mark on it (receptionist applogised and said it was cleaning product they use to clean laundry

can walk everywhere many option on places to eat around close to train station has complimentary laundry

there was a laundry service but also facilities to use for free

i d expect more than to be put in room 001 on the basement floor next to both the offices, laundry room and

a section missing in the middle but my daughter just turned it over , probably got missed by the laundry

lobby is so stylish and the breakfast was gorgeous huge selection of drinks and food

lovely pool and great area to relax with food and drink while the children play pool

no wifi..... very dissappointed!

i like the pool and gym bit very well and the room are gorgeous too

no laundry facilities. needs more hooks in the rooms to hang towels etc!

however, the guest lift was being used by the staff doing the room cleaning, laundry, etc

wifi unobtainable

ud83dudc4dud83dude0a also 24hr bar / restaurant and reception

the wifi provided could be improved.

for apartnent but then had to walk few streets for the actual reception with cases and two kids it was a bit of

i booked an apartment but the wifi wasn t working so i was moved to the hotel.

very central, great location with kids

the kids said the bed settee which they slept on was very uncomfortable

for kids or family s as local bars beside it and people were drunk shouting all night

the shower wasnt very good. there wasnt any eateries in walking distance for kids

free parking on site

the bar shuts at 11pm, even for residents of the hotel

home from the minute we arrived and were greeted on the door step really great atmosphere in the bar area

rooms are basic would recommend to friends and family would love to stop here on a match day kids enjoyed there

great laundry round the corner

rooms were clean and fresh laundry every day

the room had it's own wifi so you never once felt like it was struggling, the staff especially rachel was really

terrible wifi and very noisy.

breakfast was available for room service, basic but nice

the hotel is very keen on environmental issues regarding laundry there are still numerous plastic bottles in

we had an adjoining room which was great with the kids

we had an adjoining room which was great with the kids

helpful friendly staff , quiet room , very comfy bed , free wifi

unique hotel with added bonus of a gym

also the tv in the bar area where watched the football world cup was really small they should upgrade the

24/7 room service is also a good added bonus and offers various options at a very good value for those

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

had a drink in terrace bar 20 for two drinks is a bit expensive

rated down as there was some sort of laundry crisis so we only had one bath towel between us

wifi not included in the price of the room

location was very good, early check in, nice bar and communal areas.

wifi didn t work well but we didn t mind that as everything else out weighed the wifi issue, we

cheaper bar prices

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

laundry facilities but pretty close to a laundromat

kids didn t like it at all sadly

big rooms, ac, wifi

time around, breakfast area was dirty, plates dirty, one of our rooms was not cleaned and laundry was not

early check in.

room was a good size and comfortable with all the coffee making, wifi and other facilities i needed

the valet service was prompt and the bar snack portions

great hotel great breakfast

great location, friendly staff, and kids eat breakfast free which is a rare bonus

pet friendly nothing was to much trouble for the staff

good wifi

stayed in a suite, excellent value for money, late check out with option to extend made for a relaxed final

also room service excellent had a late evening after seeing a concert, our reason for the visit, fame

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

plain and with being girls out makeup did show up on the bed but that s understandable, i felt room service

breakfast was good ud83dudc4d excellent choice..location perfect..

very good location,friendly staff,strong and free wifi,good price.

the laundry service was very expensive.

requested early check in and didn t get it

also kids were able to use the pool

friendly staff who kindly facilitated early check in

my kids enjoyed watching the ships from our hotel window

only thing that i didn't like was the sofa bed for my kids

room service and fridge in the room

excellent great management and very accommodating for late check out

i ask to have early check in because we arrived early and didnt allowed

staff are lovely, friendly and helpful family room , perfect for what we needed great choice at breakfast

i didn't like giving laundry in and discovering when it was meant to come back that it was not sent it in the

had some dirty laundry left in our room

staff were so lovely and kind also the gym is great to use and the bar and food is so beautiful and food

welcoming, clean & friendly really chilled vibe in the bar area

spa facilities or a massage would have been nice

distance out of town . messed up our laundry and taxi

no same day laundry on a saturday

i got out of bed and it was the laundry being with taken away or delivered

green towel laundry policy, explained by notice was not followed by staff

excellent breakfast, beautiful spa facilities, spacious coumfy bedrooms.

moved rooms and still no mattress protector- issue with laundry apparently

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

room service everyday and everything keep well stocked up

late check out and room ready on arrival as requested early check in if possible

we arrived at 9:30am and chanced my arm for an early check in, we were checked in and given our room key, which

floors in room, corridor and laundry room next to our room

i would have liked a more private lounge bar area

location friendly staff couldn't fault them they were very welcoming rooms clean and tidy breakfast

free wifi

breakfast

of getting laundry done was highway robbery

size of the gym and small choice of equipment

comfortable, warm, contemporary, polite staff. great location. work friendly wifi

we had room service, food piping hot, very enjoyable

access to executive lounge, complementary mini bar, efficient room service, great shower, huge tv, huge bed,