laundry facilities don't accept cards which makes it inconvenient when you have to hunt for dollars

the pool was pleasant and breakfast was great.

appreciated the gym equipment registration and check out were easy, staff was pleasent

very clean room and all the essentials, excellent wifi

parking is hard to find when filled but it s complementary therefore balances out

laundry for guests but no laundry detergent available i understand brand new management this week,

warwick, ny and chose this location because the rooms were a good size and there is a very clean laundry facility

location - easy on/off from highway. great restaurant right across the parking lot from hotel.

parking was very accessible, inside pool a great advantage considering the weather, very comfy

friendly, effective & accomodating,e room quiet&comfy despite facing parking lot, next to mason jar casual,

beautiful pool indoor, and, last but not least, a laundry

no soap in the room at the sink or laundry bag in the closet 2

was one washer and one dryer in the laundry room

love the layout, and pool/laundry/ alcohol purchasability at night.

clean and nice place to stay. laundry machines are nice to have available

also, i called to inquire about the shuttle service at doubletree and was instructed to make arrangements when

nice and quiet. plenty of parking. clean rooms. helpful staff. very nice.

nobody cleaned room service for over 24 hours. someone left a mess outside and nobody cleaned it

extremely helpful staff, good room service menu

it was convenient to where we needed to be. it had a pool and a small gym.

was clean, the check-in was quick, and they have their own laundry room where you can wash your clothes

was clean, the check-in was quick, and they have their own laundry room where you can wash your clothes

also, the laundry center was be helpful

if you stay more than one day there is no room service ,, breakfast was a very sparse continental period

nice room with a perfect kitchen.

furnishings and decor, breakfast was one of the best i've ever encountered in a hotel, plenty of parking, helpful

great breakfast

breakfast and indoor pool

free breakfast, comfy beds, quiet and easy, free safe parking

peloton bikes in the gym either had broken foot straps or broken screens

the king and spa bath highly reccomend it. my wife loved it.

they used have an affiliations with the nysports club, but now its with a much smaller gym.

friendly staff, quiet, good breakfast, and customer service.

i recommend to do variety in breakfast every day (different kind of main food)

room was clean. breakfast was good.

is right next to the laundry room, which generates a noise (although not big) during day time

i also was right across from laundry room very loud

there was a small gym if you like to exercise

about 20min drive from harriman park and woodbury outlet, with free parking

clean, good breakfast, helpful staff, 24-hour coffee and herbal tea.

pool, good breakfast, friendly helpful staff, laundry facilities, tons of space.

lots of parking

a long road trip, only downside is there s no room service; understandable due to pandemic

the walls are thin, could hear neighbors, especially their kids

my family and helped us get settled at breakfast, the hot tub made me relax and the kids too, the pool was

the breakfast was done with care by the lady's who prepared it

the breakfast should be available longer and so should the pool.

so of course i had 5 disappointed kids

room was cold no towels in bathroom pool was close in the morning kids could not go swimming

the fact that if you do a party all the kids need a wristband i don’t think that far .

cleanliness is not good , a lot of noise outside the rooms specially after med-night, weed smell, laundry is

the grounds aren't well kept. no elevator, and laundry was on 2nd floor

the gym was closed and laundry not working right

should has a free laundry plus the one there was not working right but it's ok

and i know they do have extra blankets because the gentleman that does the laundry has a key to the other room

were bags laundry in the halls

00 pet fee

i just wish the kids was able to enjoy the pool a lil longer

we went there doing the winter so not much could be done about not being able to hit the pool or jacuzzi

the utensils and pans in the kitchen could have been better

the fitness room looked really nice, and the onsite laundry was an added bonus

& oak need to open for breakfast

the breakfast was free but it's not a buffet style, you need to order the breakfast and there was a

the breakfast was good with enough options but i would like a few more choices.

the fitness room looked really nice, and the onsite laundry was an added bonus

property was in a nice location, kids enjoyed the pool.

nice, clean and comfortable hotel with a pub, restaurant, gym, swimming pool and more

the location, indoor outdoor pool and the bed was comfortable .

the place was clean and the staff were helpful and nice. the pool was nice and warm

pool, jacuzzi, balcony, outside area

everything. breakfast is excellent. close to shopping.

people (about 10) conversing in the lobby very loud and not practicing social distance at all #3: kids running

kids running around and yelling at midnight

many things so called breakfast was a box with chocolate muffins in plastic and kids juice

the next day i realized it might have been one of the kids staying at the hotel

parking lot was full of spotted lantern fly's

clean, modern, hip. love the kitchen in the room.

had to call the front desk at 11pm and again at midnight to stop kids from playing and screaming in the hallways

location, amenities, awesome gym, guest focused, friendly staff

the hotel is relatively new, peaceful, and very clean with a functional kitchen with all the amenities and

have to pay for breakfast & small pool but everything was good no complaints

the gym did not have any wipes/sanitizer to wipe equipment down

given covid there was no access to breakfast or pool, but that is beyond their control which i understood

unless i missed something, we had to go in through next door office parking lot

wasn't able to enjoy the pool or the entertainment the hotel have to offer all because of covid

laundry machine broken another selling factor, as we have been on holidays for a week and hoped to

carpet was filthy, the hallways smelled like marijuana, the laundry area was filthy, the air conditioning in

it smelled like a whole high school football team s dirty laundry that had time to ferment in a pile in the

laundry out of service, even the coffee is always cold

asked a employee for a extra blanket he said he locked the laundry room

one day the laundry had a problem, while we intended to reuse our towels they were collected and none were

no room service

wifi was disabled throughout the entire building

the wifi was good and bed comfortable

the bar is closed

didn't have towels and wash cloths one night because attendant said he hadn't had a chance to do laundry

there s a pool, fitness room& 24 hr laundry

pool was great, laundry was convenient, nice open new gym

the smell took 2 showers to come off of our skin and 3 laundry cycles to come off of our clothes

kind staff, spacious room and laundry service

great breakfast.

no room service.

the breakfast was also subpar so i did not benefit from the complimentary breakfast

the breakfast was very sad compared to what we thought

breakfast was good. front desk staff was rude

there was laundry available, gym was nice, room was spacious.

all we got was a paper bag with a bottle of water and a nutrigrain bar and a package of breakfast cookies there

free large parking

clean, great location, tasty breakfast, cute pool and very very comfortable

the indoor heated pool should be any time, not close at 10pm.

needed an easy chair and/or two chairs for desk/table for room service

cleanliness and the quality of the room. breakfast was very good as well.

gym was adequate

very clean room, breakfast and location

restaurant in the hotel took up most of handicapped parking, very difficult to get a reservation before 9 pm

bathroom needed to be cleaner (hair and dust), wifi was terrible

location on 46 and sharing a parking lot with a strip mall was a little hard to reach

very accommodating with shuttle requests

shuttle accommodating us was worth it

all was great. shame they have closed the pool.

there were no dryer sheets for the laundry and considering everything else can be card-swiped or charged to

it has self laundry spacious bedroom

was clean, well kept, room was nicely done with all amenities, wifi was excellent, front staff was friendly

service, appearance, room, lobby and bar layout

the room next to me kept making loud noises and the kids kept open and slamming the door

wish the pool was open for the kids to use ud83dude15

breakfast could have been a bit better but it was ok

location and breakfast was great.

lobby bar and food

was closed; which was one of the main reasons for us choosing the hotel, our kids were looking forward to it

excellent food with room service

how clean easy the chick in and check out process. breakfast was fresh and good!

ld cereal/bagel/fruit) to grab - was confirmed 2x that we would get

the staff is friendly , rooms are clean, and breakfast is delicious, plus kids loved a pool

staff was pleasant, coffee available, the restauant & bar very nice

also was surprised there was no laundry room available

the gym, coffee machine all day, and bed! friendly staff too

water was available only in the fitness/gym and one had to go and get a bottle filled from there

easy access, good location . friendly staff , breakfast included

the staff those girls are polite helpful very sweet the breakfast was excellent

self-laundry for guests - this is very convenient for guests traveling

room was near the laundry area the noise was noticeable. breakfast needs to improve the variety

they also have a laundry room

on site laundry useful too

location, laundry room, swimming pool

laundry and gym room can be better

laundry on 3rd fl, unlimited good coffee

room across from noisy laundry room

smell no ice machine working in all floors laundry machines not working staff at reception weren t smile at

only a single laundry location on the facility is inadequate

clean towels the keys barely worked we had to pay for the wifi which they advertised as free the laundry was

the pool and the gym

the pool and gym was open

lovely staff and very friendly bar staff

i had my four grandchildren with me and we had to eat in the bar area for

indoor pool, small room size, no bed sofa, no microwave, no laundry, no fridge, not smart tv, funny smell, dirty

also, i think i was hearing the laundry staff talking from the basement three floors up, because of the space

lack of restaurant, pool and gym were understandable do to covid-19

and wifi systems were not working constantly, freezes or loose channels while working or watching on

when i check in there was lady she was very aggressive with my kids

laundry room was not in service & both threadmills in the gym were also not in service

breakfast hours and food selection could be improved

pool is too small

parking spaces

breakfast exceeded our expectations

room was flooded because a long term guest was doing his laundry in the bath tub

the wifi was slooooow, the breakfast was okay! the bed was uncomfortable.

location parking lot and quiet place...

and pillows, overall quiet, helpful staff when my tv wasn t working, hot shower, and plenty of parking

wifi was very slow. sometimes couldn't use

laundry machines were very good and required a credit card

went to the front to ask for 1 or 2 extra pillows and they said housekeeping was finishing the laundry

it was great having laundry facilities as well

breakfast service was excellent and the room service brought us extra pillows with the greatest speed

did not serve hot breakfast.

pool wasn t open, yet, laundry detergent wasn t available for the machines, there was only one comfy chair

our room was across from the housekeeping/laundry room which was loud in the morning

having a laundry room down the hall was very convenient, unfortunately they didn t sell environmentally

friendly staff, quick check-in, clean and comfortable rooms, and convenient parking

parking wasnt ideal

lack of many amenities that other hotels had such as a laundry room, business room or working ice machines

no place to do your own laundry. and parking

no laundry facility

hotel is not pet allow but they accept pet.

the breakfast is awesome, something for everybody, they havnt missed a thing

details about the breakfast like other guest ud83dude1f i had to ask and we were located by the laundry room

also they provided free laundry access which was very helpful

we were put in the room next to the laundry room so we were up till 11ish n had to get up at 430am

hotel doesn't have laundry

they had a special cold breakfast for racers early saturday morning

room, the bed, free wifi, price, lobby with full service, and easy check in - fast check out

kids were running around in the hall ways

they did not restock the pool during our stay.

pool was a little small

couldn't use the pool

asked for them 4 timea, they kept telling us they were doing laundry and would bring them right up to the room

the facilities are also great, it has laundry, pool

coin laundry was good

laundry room for guests what out of service, left elevators from reception were unsafe as you

except room service needs customer care improvement (not friendly, formal, not helpful)

location, housekeeping, laundry facility, the gym

did not like that laundry facilities were broken

didn't have enough staff for the amount of people for breakfast

they need to clean up the exterior - leaves and debris on the ground and parking lot

very good stay, good breakfast.

the outdoor pool.

visible dust in air vents; tvs in pool room

location, breakfast and parking

could be cleaner and the outdoor pool could also be better maintained

were using the outdoor pool and someone was smoking marijuana

hotel is huge, the gym is big & clean with a lot of equipment

pool area , nice

people slamming doors, kids

lobby bar has good choices

the gym was amazing!!

the breakfast hall was under renovation, laundry machines were out of order

laundry facilities was bad

everything was great from the staff to the fact there was a laundry room in the hotel too.

nice to use laundry too

laundry room needs improvement

helpfulness of staff, laundry and free breakfast.

they provided me with quarters to do laundry and have all the laundry supplies on the premises pool is open

cleaning staff took my laundry bag as garbage

breakfast was excellent every day we were there, even the guest laundry was comfortable, and large enough to

piles of laundry in hallway for hours wasn't a pleasant sight.

we needed to wash some things while we were there, and the hotel was out of laundry soap to purchase

gym and swimming pool were not available

conveniently located and easy parking

limited room service

snippy front desk. no ice machines. no ambiance at all in bar area

laundry cost $ 2

clean laundry facilities

my room was very close to parking and the laundry was right across the hall

the laundry facilities are clean and the machines do a great job

a bit noisy hallways, laundry dispenser were empty, pool area could have had longer hours

nice staff, fitness room, laundry, and room has kitchen

on site laundry and small snack shop, very convenient

nice room with a fully equipped kitchen, the hotel has a gym and laundry facilities

it is very clean and it has a gym with laundry facilities.

the amenities are perfect. there are gym and laundry facilities.

to rowdy guests, both elevators broke and we had to walk 3 flights with 3 kids and 4 suitcases

there wasn't enough items in the snack bar area, the ice

pool was great and the staff went over and beyond to keep us happy best experience so far.

very noisy!! up at 2am bc of noise! dirty hallways on my way to gym!

the wifi kept cutting in and out

they have an ok gym

it's like they reheated food or more like frozen plus no room service

one big problem we had was that the room service didn't clean the room when we left and i haven't seen any

wifi was not free unless you join hilton honor program

of the hotel late into the evening, playing on the elevators unsupervised and came into the hotel gym unsupervised

free parking and wifi

confirm that it was done and every time we show up it wasn t done and have to wait hours while room service

has all you need - restaurant, cafe, bar, coffee, gym and pool

pool on the inside was under construction

to many kids in the hallway playing

i had requested early check in when i booked and they double charged on my card.

also, better breakfast selection

the breakfast is not included!

location, wifi, parking and great hospitality

the included breakfast was a bonus

not place room service order from room (phone situation at this hotel is automated and you cant get a person)

to modern and sleekness of our room, i also liked how there was a bar downstairs, plus it s pet friendly

room service is offered as i didn't have a chance to use it but will when i return

bar was closed due to a private event

the bed is so comfortable, the decor is beautiful, loved the barnyard door leading to the beautiful bathroom

commission (needing some sort of service) at the time of my stay which was a disappointment to my kids

spacious and clean rooms, big parking space, close to legoland

whole place looks new, everything works very well, super clean, very comfortable bed, convenient parking lot,

were extremely accommodating, outside pool area very clean, great location

very clean and equipped room, beds well done breakfast very great, fresh and tasty with extremely nice server

kitchen, storage space, neatness, clean, ironing board, ecofriendly, convenient location, laundry

is hard for us to do the laundry

is hard for us to do the laundry

stain unless they opened it to make the bed you put you make the pull out bed yourself but laundry attendants

too much expencive for my pet fee. $125

laundry room was on the second floor, where it was not easily accessible through the elevator

have been told room was next to the hotel laundry at time of check-in

room was next to laundry room

also the gym room, laundry room, etc

left opened garbage trucks woke us up early in the morning room was directly across from hotel's laundry

only 1 set of washing machines for laundry back in second building on 3rd floor

laundry application was not working, some places inside the room and/or building weren t well

dogs should be in one area of hotel if pet friendly no pool no

of covid 19 the pool ,and gym was closed and they didnt offer anything for breakfast

the phone service is tied to wifi

was the only hotel with the pool open

the sofa was not comfortable nor representative for kids under 7, which felt every qioul in the mattress,

breakfast, pool, the whole place was amazing

the living area was spacious, as were the bedroom, kitchen, and bathroom, which made the stay feel comfortable

we had no problems with parking