the room was located in the basement opposite the laundry room

was not an in-house laundry room, and the usual warmth of a country house hotel was somewhat muted

wifi signal could not reach half of the room

the bar service was a bit slow

the hotel also offers ample free parking, making it very convenient for those travelling by car

breakfast time i help myself with a coffee ,my little boy have a cornflakes, after 30 minute lady

com food is great value for money and spa facilities are a great bonus when staying at the

hydro pool has issues with the jets

happy about location, ease of parking, restaurant and friendly staff

wifi poor, didn't work in room

staff are friendly very helpful, food is good and best breakfast, all you need for your journey home

opportunity to have room service meals if required we will be back again when fully open to enjoy all the

was very spacious & clean, kids loved it

starbucks wifi

breakfast was full english with cereal and pastries

noisy in the morning possibly from the laundry but i think our room was close and the window was open, as the

wonderful room service, staff are always friendly

lovely staff, room service amazing. food could have been hotter but delicious

hotel, location, great parking, very modern & comfortable double bed room, which is pet friendly and i was

children’s menu available so very limited options for kids, very expensive for drinks, charged £5

we looked out into trolleys of laundry

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

then i was woken at 05:00am by the laundry truck collecting crates outside my window

good breakfast choice. pet friendly.

location, spacious room and comfortable bed, excellent breakfast and lovely staff

breakfast cereal buffet bar was far from inspirational, as was the cooked breakfast (not full english on request

free wifi had fantastic speed

and no signal, so don't forget to ask for wifi code which i unfortunately did

wifi throughput and signal strength is not awesome

another thing could be done as well is leave some little information like numbers and wifi passwords and some

the wood pannelled bar was comfortable and as we were the only guests for the first night the lovely receptionist

parking on site and very nice grounds

worn furniture in room. worn carpets in corridors poor wifi

welcoming staff hotel was warm and comfortable with ample parking and good wifi and well stocked

restaurant was closed (due to covid) but room service was available

loud noise at 5am laundry being collected/ delivered for 2 hours!

that i could have breakfast in my room

clean great location excellent gym lovely room

the staff very friendly, gym and swimming pool were great facilities to use included within the price

that kids could use the pool at any time

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

nice and spacious room, great for family with kids

room service and breakfast were both excellent

lovely spa too

pool jacuzzi and steam room was very relaxing

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

the cleaning company who does their laundry put a few holes in one of my shirts

no real window; would have liked access to laundry facilities.

room facilities plug sockets everywhere with integrated usb charging points, excellent and stable wifi connection

the restaurant had delicious food and the breakfast room service was lovely

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

i wish there had been some spa or treatment facilities

tiny negative, but only hotel i ve been to that does not have any kids tv channels.

we checked in very late so we were unable to have the sheets changed as kids needed to sleep but were assured

the breakfast was lovely and the bar was nice too

clean bedding and laundry

noise lift during the night, dusty shelves in the room, dirty laundry bags left outside the room door on the

corridors full of laundry bags

was limited i had to squeeze into a space after moving cages of laundry out of the way

no laundry bag or explanation of this service

they need to change where they store their laundry or use a different laundry service

beds comfortable, wifi strong, breakfast good

the free wifi was very slow. had to pay an extra 10 for premium wifi.

service and breakfast

great location . possibly the best breakfast i have ever eaten in a hotel

good service from reception good porter service waiter service very good all bar restaurant staff very helpful

value room service

very small room, terrible view and terrible bed. my kids room was much better

very small room, terrible view and terrible bed. my kids room was much better

noisy kids running about on 2nd night outside the rooms

my room was between the laundry room and cleaners room

room was next to the laundry room so a little noisy. quite basic. extremely small tv.

room 1 is next to the laundry- no worries at night, but made a funny noise in the day

friendly staff at the gyros assisted with early check in

earlier check in and late check out had email to confirm they told me to take it up with booking

amazing location..nice breakfast & free wifi

i also appreciated the strong wifi, hairdryer, fresh towels, and coffee/tea facilities

wifi wasn't amazing but was passable - good enough to go on websites but not to watch youtube etc,

24hrs receptionist, free wifi, close to all shops and great price

wifi intermitent but reception staff said supplier was doing work so probably not hotel's fault.

faced a rather industrial back-end of the building and a large truck was there every night for laundry

no laundry service

also found a hair dryer and a laundry bag which you can order service for

the hydrotherapy at the spa was a nice affordable option and i was happy to have laundry service i enjoyed the

location and spa even if we paid for it , maybe should be free for guests

a single person i do feel somewhat guilty about such a huge bed and all that laundry that needs to be done

there was no room service or restaurant on a monday either

staff allowed an early check in which helped us out.

the floor underneath the beds was filthy (kids dropped their toys under the bed and it was a horrible job to

the bar prices were good

it was very noisy at night, maybe our room was close to the their laundry room and sounded like a washer going

room had a bad signal for mobile data and even the wifi

the only disappointment was that an early check in was not available

wifi connection not great

wifi i actually didn t understand how it worked and whether i would get charged after my first

only issue we had was we needed to do laundry after traveling for two weeks, and the hotel laundry prices were

came for a night away without the kids

good wifi

the room service was amazing

early check in, friendly staff & so close to the shopping centre (and many other attractions).

my room was right next to the laundry cupboard so was woken early

no laundry service

the double bunk room - great for my older kids and gave them an aspect of privacy - deluxe double room also

clean rooms, fast wifi, nice breakfast, very good stay overall

lovely clean room, nice breakfast and great location

towels have a slightly sour smell which seems like the laundry is using vinegar for cleaning

i had friends visit this one time and they were exposed to the sight of all my laundry

of course that's not their fault, but the laundry house's, so i can't really comment

the gym situation

restaurant staff were inefficient. there were kids running on my floor until after 1.00am.

have been cleaner, there was always rubbish, laundry and plates in the corridors, the food service couldn't cope

dirty laundry was left in a pile outside our room

staff and kids loved the pool

i explained my children had learning disabilities and i would require room service as apposed to my children

wifi on an apple device was a nightmare

i got a great night sleep and so did my wife+kids wifi could do with better speed but i paid a great price to

pet friendly pub next door (not used)

were exceptionally amenable in terms of early check in, and general care and consideration

helpful staff really good room, comfy bed, good shower spotlessly clean great breakfast and bar meals excellent

i would say it would be nice to have four mugs in the room if there s four ofyiu booking in, kids like a cuppa

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

very nice staff and good to see pet friendly

staff very very friendly lovely and clean bar and food excellent

we were only 1 aduld and 2 kids, so the room was tiny but clean.

very clean good breakfast

there was a laundry room with washer and dryer which we could use free of charge

the cheapest laundry (50c)

guest's happy hour guest's laundry facilities in room were good

the gym is just right for a simple work out and the laundry facilities are great too

are great and very convenient for anyone on a long term travel, as it s difficult to find laundry access etc

and best of all, a coin operated laundry on the second floor

dryer machines in the laundry room are out of order, and i couldn't do my laundry.

also liked that there were ice and water machines to use plus a laundry room

loved that we could do laundry on site in the coin-operated machines available - this was a huge bonus for us

the self service laundry was a great bonus

room service was expensive and getting some laundry done was extremely expensive

there wasn t a laundry bag or even a pen

fantastic location, great views from balcony and great gym and pool.

the children can t use any of the jacuzzi or heated swim area next to the pool or the gym either and this

fantastic spa facilities with a pool, jacuzzi, sauna and gym all available for use

the modern look the location the sence of space in the reception and between floors,the ample parking

there is plenty of parking, which is another must for me

parking can be a nightmare.. but wasn't too much of an issue this time (plenty of spaces though)

- shoutouts to all at reception & russ - fabulous & generously portioned food, views, spa, gym, pool, numerous

room service could be better food, i was expecting homemade onion rings but was ok

could have been better communication in the rooms of how the covid room service/laundry worked

great room, comfy beds. bar prices are reasonable and the gym and pool are great.

breakfast was lovely

well cooked breakfast, lots of choice in a lovely dining room with fantastic staff

lovely and clean, bed very comfortable, excellent price's, and very good selection of food for breakfast

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were

great value for money,very clean,excellent staff,plenty of parking space,exceeded expectations.

there is also loads of parking and it s right off the m4

breakfast alternatives

wanted somewhere cheap close to where we were going that didn't include breakfast as we were eating at our final

gym was small but clean and tidy and fresh cold water was available

no phone in room, no room service

before, it s central and it s in the town we live, great to have a cheeky night away from the kids for great

the on-site bar and restaurant offered a decent selection of dishes and drinks at reasonable prices

loud, intrusive music at breakfast. very poor wifi. air-conditioning poor

to come back twice just because they messed up the card number and online it said they offered laundry services

the room was comfortable for our family with 2 kids

the room i had 104 , you couldn't get the wifi at all , wouldn't connect

little bar downstairs and breakfast was good

clean comfortable quiet and great reception with bar and coffee.

noise from laundry (?) at night, low level but continuous dog poo bin needed

room must be above the laundry woken both nights as washing machine noise on a fast spin

it would be a nice touch to have the option to have breakfast room service to spend more time enjoying the

very little. i think i preferred the old long bar layout.

staff were friendly, bar snacks good, good range of beers

and spa were really nice however lots of kids at 7pm in the pool

everything - breakfast amazing - mini golf was good fun.

orederd room service and paid 18 for a slice of salmon which was massivly over cooked and over priced

the gym didn t have a very big variety of equipment

fact that we were upgraded to room 111 in the manor house, the pool and spa was very clean and enjoyable

changing room other guests had left their used towels on the benches and chairs i didn't notice a laundry bin

didn t provide bath robes, laundry bags or hand cream in the rooms

coffee, mini bar, laundry etc

never seen cleaners and dirty laundry on other visits in the corridor not a good impression

breakfast was amazing

very friendly and helpful staff, superb food, exceptional choice for breakfast

kids eat free

room with great tv and wifi

were excellent: spacious park, cosy and clean room, nice restaurant serving food all day, a gym and a pool

nice big breakfast & kids eat free, staff are always pleasant & helpful.

the location to the icc room was clean and very comfortable shower amazing with elemis products bar was well

at breakfast and at the front desk when we checked out (nice: check out possible until 11)

also i think its tight making guests who don't play golf walk to the conference venue

room service took over 45 mins to arrive

for parking; signing in was protracted; disco by dining area was unpleasant; tv and wifi was intermittent

however the room was noisy (room 4127) as it sounded as if we were next to the laundry room or some sort of

had room service for dinner- arrived promptly , was hot and a great steak

wifi a bit poor when sending emails for work.

great breakfast, nice room

the wifi connection was dreadful.

location was perfect, beds comfy and breakfast was lovely.

room service was lovely meal

complained every day about the sounds of possibly the extractor fan from the kitchens below running all day and

exceptional breakfast in the penny farthing over the road

the serving and kitchen staff did a very good job by extemporising, but only one of us could have their choice