leaving and no robes to use to and from the pool

really nice room (albeit slightly dated) with a view over the golf course

was unable to get any wifi reception in our room, not sure didn't bother to investigate

comfortable, breakfast was lovely, everything you could need was available, i didn't use the spa but friends

happy about location, ease of parking, restaurant and friendly staff

the room was located in the basement opposite the laundry room

was not an in-house laundry room, and the usual warmth of a country house hotel was somewhat muted

gym could be in better condition but it served my needs so certainly nothing major and in no way

lovely location and staff excellent- breakfast delicious

room was a little small, and the gym is a separate building

slight lack of choice for breakfast, it was just usual fried breakfast

they also manned the bar and were very chatty, helpful

me & my kids had a fantastic time and happy with our stay and the kids loved the place

room was clean and comfortable, the rooms have plenty of toiletries if you forget yours plenty of parking

sitting area when having breakfast is small ,if you could improve on that .

warm welcome and quick room service.

leaving the hotel to see our friends i asked in reception for soap to be left in the room by room service

were friendly and informative, though we did need to ask where the bar and breakfast rooms were located

welcoming staff hotel was warm and comfortable with ample parking and good wifi and well stocked

plenty of parking

then i was woken at 05:00am by the laundry truck collecting crates outside my window

we looked out into trolleys of laundry

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

reception, bar area and restaurant a very well designed place

as clean as it could be breakfast not good quality for the price noisy air con in room kids rooms didn't have

also the room was over the restaurant and kitchen and there was quite a bit of noise but overall we really

having a big pool was great for the kids. and reception staff was absolutely fabulous.

didn't go pool because there was no shallow end for the kids

lovely and clean and modern. kitchen and bar was brilliant. plenty of parking.

starbucks wifi

could have been better communication in the rooms of how the covid room service/laundry worked

were first class with the main restaurant offering breakfast and other meals, and the lounge bar offering smaller

room service was 40 minutes late

friendly, helpful staff, spacious room, good parking.

had breakfast and evening meal and the food was superb, i am dairy intolerant and nothing was too much

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were

close to town, it had parking

no cooked breakfast option and no coffee facilities in the room

free wifi

the breakfast was not very good and expensive for the price having no hot food like cooked bacon, egg,

good wifi and central location

make shift bar because there was a function on on the 3rd gloor

extremely poor wifi signal meant that the advertised chromecast was pointless

room was excellent gym was a nice extra

loud, intrusive music at breakfast. very poor wifi. air-conditioning poor

noisy in the morning possibly from the laundry but i think our room was close and the window was open, as the

the tv signal in the region is a bit iffy so channels are limited but wifi works in the main hotel so something

coming into wedding season , lots of kids left to their own devices whilst the parents enjoyed themselves ,

bar area was peaceful

they set up a table for us for dinner in the bar as we had the dogs, both of us enjoyed our meal and the hounds

disappointed that we had laundry bags outside our hotel room on arrival

catered meal was very poor. laundry and parking expensive

noise lift during the night, dusty shelves in the room, dirty laundry bags left outside the room door on the

was limited i had to squeeze into a space after moving cages of laundry out of the way

clean bedding and laundry

another thing could be done as well is leave some little information like numbers and wifi passwords and some

free wifi had fantastic speed

breakfast cereal buffet bar was far from inspirational, as was the cooked breakfast (not full english on request

and no signal, so don't forget to ask for wifi code which i unfortunately did

not enough information given no wifi code and times of breakfast and car parking

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

the pool was also perfect

location, good size rooms, wifi worked properly.

festive platter at the bar was bone dry.

comfortable bed. bath. breakfast. wifi. friendly and helpful staff.

loud noise at 5am laundry being collected/ delivered for 2 hours!

we can recommend the pool, jacuzzi, sauna and steam room; and the gym has everything you need

the staff very friendly, gym and swimming pool were great facilities to use included within the price

the breakfast options could be better marked for suitability and allergies but overall we had a great

we ate a snack lunch at the bar and food was lovely and good value with big quantity

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

the bathroom and tea/coffee amenities were well stock and there was free wifi throughout our stay

you have to come down to collect room service

able to accommodate an early check in for us (four 60+ year old ladies) which was appreciated (+) messaged ahead

we checked in very late so we were unable to have the sheets changed as kids needed to sleep but were assured

no real window; would have liked access to laundry facilities.

the cleaning company who does their laundry put a few holes in one of my shirts

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

highly likely there was no real chef in the kitchen, and all managed by bar staff

i particularly enjoyed the hot porridge oats ordered from the kitchen

good service from reception good porter service waiter service very good all bar restaurant staff very helpful

excellent location and ability to bring my dog pet friendly with dog treats on arrival

well priced hotel as well as the bar and restaurant, lovely helpful staff, spacious room and perfect location

noisy kids running about on 2nd night outside the rooms

kids toys on staircase and playing on the stairs

they need to change where they store their laundry or use a different laundry service

good buffet breakfast. excellent comfortable room and bed. timely room service and good food.

staff was great, room service

the free wifi was very slow. had to pay an extra 10 for premium wifi.

location very close to centre. very friendly staff. good breakfast

my room was between the laundry room and cleaners room

room was next to the laundry room so a little noisy. quite basic. extremely small tv.

room 1 is next to the laundry- no worries at night, but made a funny noise in the day

was good; i got a very nice message from chris a few days before we arrived with contact numbers, wifi code and

free wifi was excellent

the service is friendly and welcoming, and the wifi worked too, even on the top-most floor

great staff, perfect location. wifi was also great for me to do some remote work there

24hrs receptionist, free wifi, close to all shops and great price

i also appreciated the strong wifi, hairdryer, fresh towels, and coffee/tea facilities

amazing location..nice breakfast & free wifi

faced a rather industrial back-end of the building and a large truck was there every night for laundry

no laundry service

also found a hair dryer and a laundry bag which you can order service for

the hydrotherapy at the spa was a nice affordable option and i was happy to have laundry service i enjoyed the

everything. very quiet room. excellent, brand new gym, delicious breakfast, superb location.

a single person i do feel somewhat guilty about such a huge bed and all that laundry that needs to be done

the bar was shut when we got back but room service was super quick

high speed wifi

we got back from the concert the bar was cashed up so could only use a card for drinks

great location, comfortable room, friendly staff. very reasonable bar prices.

it was very noisy at night, maybe our room was close to the their laundry room and sounded like a washer going

esp cold for kids

browns bar and restaurant is excellent facility to have onsite and a fantastic location overall

1 lift working , cause we stayed 2 nights , our room didn t receive room service on second day, no one gave

polite friendly and attentive excellent location for city centre and travel links allowed early check in and

only issue we had was we needed to do laundry after traveling for two weeks, and the hotel laundry prices were

think it s over priced also, we were advised to get two standard rooms so we could fit the kids in, but when

the staff, particularly tharushi and lucas at the front desk and camerun at the bar and restaurant, were

comfortable and very clean, good wifi, friendly staff, great food at the restaraunt and decent breakfast,

i look forward to using the refurbished gym.

dirty laundry was left in a pile outside our room

have been cleaner, there was always rubbish, laundry and plates in the corridors, the food service couldn't cope

the city centre yet the hotel could have been anywhere - relaxed atmosphere with added bonus of a spa facility

it has room service and stops cooking at 10pm so you can grab something late if your

my kids age 8 and 9 and they were so friendly, my kids loved the staff they were so helpful at breakfast when

of course that's not their fault, but the laundry house's, so i can't really comment

i had friends visit this one time and they were exposed to the sight of all my laundry

towels have a slightly sour smell which seems like the laundry is using vinegar for cleaning

the rain!!! a more secure wifi connection would be preferable

delicious breakfast with plenty of choice and kids breakfast was free

no laundry service

my room was right next to the laundry cupboard so was woken early

great location, friendly staff, clean, nice bar area

sleeperz always friendly staff this time allowing us to check in half hour early and checking for late check

clean rooms, fast wifi, nice breakfast, very good stay overall

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

rang reception at 2:00pm and asked for early check in which they said yes no problem 2:30 so traveled back to

staff are fantastic especially lisa at breakfast

room was very comfortable. breakfast was lovely. quiet location.

only felt the bar menu could have more

guest's happy hour guest's laundry facilities in room were good

i also used the laundry facilities and they were also good

there was a laundry room with washer and dryer which we could use free of charge

there s also a laundry room in the building, which is super convenient

social hour was great, rooms were fantastic and add bonus was the free laundry

room must be above the laundry woken both nights as washing machine noise on a fast spin

noise from laundry (?) at night, low level but continuous dog poo bin needed

no bath robes or leaflets about room service

all my requests were met, two rooms close together and good parking

only 1 ev charger and that stopped working on the last evening

to come back twice just because they messed up the card number and online it said they offered laundry services

here several times over recent years: friendly & efficient staff, room very clean, plenty of parking, good value

easy access location with amenities very close by, free parking and on site food and drink available

little bar downstairs and breakfast was good

nice and helpful staff -close distance to mc donalds, kfc, shell -easy to park as parking is big -big room size

ther is a coin laundry

dryer machines in the laundry room are out of order, and i couldn't do my laundry.

dryer broken, but i'm grateful they had laundry on site

loved that we could do laundry on site in the coin-operated machines available - this was a huge bonus for us

the self service laundry was a great bonus

room service was expensive and getting some laundry done was extremely expensive

there wasn t a laundry bag or even a pen

the spa was extremely busy as it was half term and was more like a public pool with kids playing ball in the

pulled out all the stops for our anniversary, with decorations and petals in the room and a cake,will be staying

staff nice and helpful. spa and treatment great. food lovely. views out of room spectacular.

20 for car parking, room service fees, spa is very busy and full of children

hotel had everything you need for a weekend a gym, massage, great bar and food your well looked after i recommend

no offence to parents, but kids screaming in the pool area isn't anyone's idea of calm, spa experience, more

we used both pools forum and dylan's

i loved the pad restaurant, the spa facilities and room service options. the hotel was amazing.

didn t provide bath robes, laundry bags or hand cream in the rooms

coffee, mini bar, laundry etc

changing room other guests had left their used towels on the benches and chairs i didn't notice a laundry bin

never seen cleaners and dirty laundry on other visits in the corridor not a good impression

room service took 3 hours, but they made up for this by not charging me for my parking

food came quick , wifi good

check in and out, clean, comfortable room, staff were fantastic and very helpful, lovely bar area for food and

very friendly staff, lovely as newly refurbished room with a better wifi this time.

breakfast good, setting out good, staff always on hand

wifi is still up and down

the food and room service was also fantastic and staff were very helpful around the desk

perfect live entertainment bar area clean friendly staff

christine at breakfast this morning couldn t do enough for us, very friendly, a credit to the staff team

fantastic facility with great bar selection and beautiful food

we couldn t find the gym or swimming pool also the tv was trouble so we couldn t find youtube but overall

however the room was noisy (room 4127) as it sounded as if we were next to the laundry room or some sort of

the wifi coverage is patchy in places which is important for me as i need internet access for business

wifi a bit poor when sending emails for work.

excellent. the restaurant & bar are superb. staff were fantastic

50 parking ticket which i think is outrageous, charge visitors of the gym by all means but don t charge your

the restaurant had a special kids room and it made the whole place noisy

the stay was great rooms very clean. staff were great and kids had a great time

free cloud wifi but i could not connect for the 3days?

minor detail dusty lamps ( picky i know) wifi

we were there for a wedding at the golf course so it was close enough to get to without spending too much on

en-suite with elemis products & water for each every day, a sense of calm throughout, blue badge parking opposite

i liked everything about my stay. spa and pool facilities were excellent.

stained food was poor quality spa felt like a kids leisure centre asked for an ice bucket as there was no fridge

gym is exceptional, the stuff very friendly

beds were comfy, staff very helpful and the breakfast was beautiful