this was really a huge issue considering the $2 charge for laundry

in all a great stay, staff was great, gym was subpar, pool was closed for remodeling but all in all, a great

staff at front desk very friendly. bar tender very friendly made my long island very good

area also served as a bar in the evening with very limited offerings

the bar was not open the entire time we were there

rooms are great, breakfast was decent. overall great stay.

breakfast was exceptional.

the hotel is very close to the tanger outlets and just down the road from the hollywood casino

open bar was open late and access to to pool/gym 24/7..

the kids wouldn’t have enjoyed it if there were others there

like the idea i was able to get roll in shower, laundry facilities where on first floor and handicapped access

advertised room service which didn' exist

the fm also didnt tell us there was a $50 pet fee

no room service we had to walk to the lobby daily for supplies

parking lot needed renovation

the 1st floor room was next to the elevator/noisy hallway, across from housekeeping/laundry, and our window

room was across the utility/laundry room and you can hear the staff talking

the comfy beds and great breakfast.

the pool and fitness center were excellent. also, the breakfast was wonderful!

one of the elevators had an unusual smell, almost like a gym.

wonderful with the kitchen you and free laundry machines you feel at home

great free laundry, spacious units, clean

laundry services free. excellent staff

the kitchenette was unexpectedly well equipped and useful, as well as free use of the laundry facility

i was impressed that there was an exercise room as well as a laundry room

buzzer kept going off, i went to desk at 11:30 pm and they said it was something in the laundry

1am fire alarm could have been avoided if staff kept up with laundry maintenance

the laundry ladies were amazing

nice roomy room. comfortable bed. variety at breakfast.

gym is almost not working, dirty and some broken

also, a nice breakfast

would be amazing if the pool was open later in the evening.

getting out of parking lot. i wanted to go in opposite direction.

not having breakfast.

nights the parking lot gets full quickly

we did not use the fitness room or laundry area

too many construction vehicles in parking lot. mud being tracked into the hotel.

be careful exiting the parking lot

we did not use the fitness room or laundry area

my snapchat story but i had multiple replies whenever i posted the photo of all of the flower petals left over

laundry facilities were good

very clean, friendly professional staff, excellent breakfast, laundry facilities on site.

i wish the laundry machines accepted cards, but that's my only complaint.

unable to connect a game system to the wifi

staff is excellent any questions you have ,nice weight room and gym, and also a swimming pool great if you have

the breakfast being included is nice, the laundry facility was nice and the fact that there was a pool was

they do everything but manny personal laundry. very accommodating staff.

no trolley, no towels ( laundry out of order) and the staff was not trying to help for anything.

the laundry room put $ 2.50 into the dryer it didn't work. they did not return my money.

need laundry bags in rooms for guests to take wet suits home or dirty clothes

the pool & fitness room are in good conditions and the laundry machines are fully operable

bad wifi. high prices

pool was closed for the majority of our stay (labor day weekend) so i did not get to enjoy it

the pool & fitness room are in good conditions and the laundry machines are fully operable

we sat at the fireplace and relaxed while the kids played cards at the

breakfast + swimming pool + parking+ location 15 mn from downtown pittsburgh

it's a nice facility ....has a nice complimentary breakfast ...pool and fitness room.

staff, quick check-in and check-out, room was ready when we arrived, breakfast was available in the time specified

no hot breakfast

clean room, friendly staff, good breakfast

i didn't eat breakfast but other family members did with children

renovation supplies stacked up in the pool area

breakfast started at 6:00 am far to late for the trip back to the airport

coverlet smelled like an old gym bag- although it appeared white/clean it could not have been recently washed

excellent beds, shower and pool.

couldn t find a guest laundry

lobby and lounge areas nice staff at front desk very helpful room was nice and clean laundry room

clair police were not nice to my kids

the queen beds are large and more like kings, which is nice when traveling with kids

clean nice free breakfast pet friendly

i also like that they are pet friendly as i was able to bring my dog when i stayed last year

breakfast- same as seen in similar hotels: waffles, sausages, bacon, eggs, yogurt, cereal and

breakfast amazing & there was always hot coffee & tea & lemonade

was great, room was spacious, bed was super comfy, loved that they have an indoor and outdoor pool, and great

breakfast was delicious

some of the staff was very illiterate about the wifi

the pool and breakfast

swimming pool water was cloudy.

pool was very small.

pool area was over chlorinated. my daughter's eyes were burning and had to leave.

convenient for self-service, grocery, laundry etc

laundry facilities

i liked the kickback and that the hotel had a laundry facility.

the staff, breakfast, snacks, laundry..

we got lucky and were right across from the laundry and my son was able to wash his workout clothes and pack

laundry, pool ,breakfast coffee 24 hours and most of all the staff

only thing that there was no towels in pool area and the pool area was dirty one day

location, staff, bedding, shuttle

nice pool and outdoor deck/fire pit 5

it also had both covered and uncovered parking

the fact that there is a laundry facility on site it should be a easier process of getting quarters

the cleanliness of the hotel and the pool. it was also quiet and the rooms have lovely showers

very friendly staff, rooms clean, pool was very nice

i think that the pool should be open later and/or open sooner

was closed for maintenance sunday morning which is understandable but the kids were bummed

no laundry

was like it wasn't part of the hotel: we entered in the back, went through the aisle where the laundry facilities

then there was the gentleman josh stanson cna who went out of his way to find me a place to do my laundry ( we

the pool temp was warmer

my room opened from the back onto a view of the pool and the other rooms on all the floors

the gentleman in the laundry was happy to dry them for me and tried to refuse my

elevators and parking can be hard to find

outdated furniture, wifi quality needs work

had a smoking room that definitely needed an update and cleaning

wifi was adequate. nearby bar / restaurant.

room smelt kind of bad, we asked for a non smoking room and was put into a smoking room

we also liked how the property has an enclosed parking area which makes it feel more private and safe

soap was 2 single bar soaps beds were very firm so personally not comfortable room for smoking but windows don

it was quiet and my kids were able to go between 3 rooms

it was quiet and my kids were able to go between 3 rooms

i had to take my used towels to the laundry myself and request fresh towels

know to use the laundry i needed quarters, nothing was really said about it and didn't know it even existed

area near office and laundry area smelled horribly of pot

room is smaller than expected. laundry facilities were outdated.

laundry service due to renovation

the room where the pillows and blankets and laundry is kept was open most of the time and it was disgustingly

the rest of the building was dirty . laundry in hallways , trash on floors and in elevator .

the hallways were littered with trash and piles of dirty laundry on our floor

not having laundry facility

early pool hours and late check out

the cleartoken laundry setup is not useful for foreigners to setup

i was unable to use the on-site laundry facilities due to payment restrictions

the staff is amazing, free coffee, free laundry, perfect

free laundry service

the laundry facility is old and worn.

is no guest laundry facilities

laundry facilities is a huge concern when travelling out of state for a hyatt i expect much more

the charge for parking is ridiculous as there is adequate spaces and parking lots adjacent the property

the bar was nice and surprisingly cheaper than i assumed it'd be

the pool options, cleanliness, and tv options

location, friendly staff, parking

breakfast was alright

fitness room had a good amount of space and options available to workout

to downtown or the south hills, nice outdoor pool, really friendly sunday evening host, great breakfast, well

the pillows had dirty pillow cases and the wifi wasn t working for several hours

just wish it would have a laundry room.

did not have a laundry room and i needed a dryer

no laundry facility

nothing within walking distance, and no laundry room on premises.

the front desk person let me have a late check out cause i had a five hour drive after working my shift

location was perfect for where i had to go. breakfast was good.

all good. breakfast was good.

i tried to use the gym, but was scared by one of the other guests

the wifi was a little slow and we had trouble getting the tvs to work.

hot tub:( pool was a little on the small side although it did work for all 9 of the kids traveling with us so

this was the end of our trip and being able to do laundry on site was really handy

very friendly staff. so helpful. nice laundry facilities!

good location, great laundry prices compared to surrounding laundromats. good size room

friendly staff, good breakfast and clean room

at breakfast

the receptionist seemed a little put off when we asked her for change for our laundry.

used on site laundry and staff was v

the rooms are a good size and a nice kitchen

clean with a nice kitchenette

were nice it had a kitchen area that wasnt expected, we were only there for one night so wasnt of much use to

when it was supposed to be free parking

really like the size of the room and the kitchenette area was a plus.

small pool

airport parking option

a two bedroom which i was surprised was actually two separate bedrooms plus living room and full kitchen everything

the laundry area was out of order. i had to use the laundry facility at a property next door.

the friendliness of some front desk staff. no trash bags in rooms or laundry bags. thin walls

was always space in the parking lot

pool is small and only 4 but good for horsing around

breakfast wasn t great, but cereal and toast and bagels were fine

our room was next to laundry room washer and dryer ran all night ud83eudd74

pool could have been a little warmer bit over hotel was great

didn't end up eating the breakfast because we slept so late

the pool party which was understandable

it was not far from everything, and they had a pool, small gym and breakfast.

breakfast was great

shuttle & breakfast wasn t in service

i returned for the following: quiet location, convenient to my purpose, lots of parking that felt safe, good

no breakfast, safe area, room cleaned every day

breakfast not available, buddha statue in front area a little strange.

restaurant or room service doesn't open until 4pm

the kids playing in the lobby

deal to leave my car in the lot and take the shuttle to and from the airport was fantastic

it was very clean and had good room service.

pool was too cold

glad to have laundry facilities on the property

first room offered, carpet was filthy gym had pelaton bike you needed pelaton shoes to use

was broke which was devastating for my kids who we planned on using

pool was not open, other than that, it was excellent.

need more chooses for the breakfast

this was the end of our vacation, and reluctantly we had to do a small load of laundry

laundry

pool had long hours. laundry available. it was clean. staff were awesome!

social distancing, cleanroom, diverse breakfast (boiled eggs), great services, free parking.

we love free parking, free wifi and free breakfast.

not enough soft chairs. doors slamming,laundry room across the hall to noisey.

laundry facilities for guests were nice and fairly priced (as compared to other hotels we ve been

i liked the laundry facility onsite also

room was 116 directly across from the laundry room and staff cleaning facilities

spacious rooms and laundry on site

no traffic noise. friendly staff. good breakfast. good sized rooms. laundry facilities.

a very good laundry room

amelia in laundry and the rest of the housekeeping staff were

breakfast area was neat and tidy, well-stocked and maintained during breakfast

entrance to the hotel parking lot had a divider on the highway

no breakfast, no laundry, and no cart to transport my property from the car to my room

no housekeeping service due to covid and yet bags of dirty laundry laying in the halls

the same as the laundry bag

parking was good and easy to navigate

pool and bar were both closed when i stayed here.

the breakfast was the best i've ever had at a hotel - even better than embassy suites

not stay on saturday night so we need a refund everything was nice to people were great and the breakfast in

it was very clean and quiet. the free breakfast was great.

breakfast and coffee were great.

trash piled high,overflowing out of the container near the entrance in parking lot

were out of things (chicken tenders) and you can t purchace laundry stuff after the gift shop closes

i didn’t realize and got stuck staying there with 100s of kids who kept pushing all the elevator buttons

machines were empty on 3rd and 4th floors - possibly due to alot of kids there for a dance competition

this time i also used the gym and everything was so clean and there was quality equipment there

the pool area should have later hours on the weekends

breakfast was available every morning and there was gym that's open 24 hours

the desk staff, valet, and breakfast staff were great

we will be back again with our kids

friendly staff, comfy beds, big shower, breakfast

i wish i had stayed longer so i could've had a chance to use the gym but it looked well equipped

had to run the gauntlet through laundry bins and staff to find the stairs to breakfast and lobby

hotel staff members see this post, please use detergent when doing laundry the bed covers, bathroom towels, and

has a laundry facility

sadly i slept in too late for breakfast and never had time to get in the pool

to the shop to the bars were the only nice thing about this place, and the keurig in the half-kitchen

website says there's laundry facilities in there or not

no way to get laundry or dry cleaning. bar and restaurant could stayed open later.

services. no laundry. amenities. parking

there is no laundry or in-room dining facility, things we take for granted in india from hotels that claim to

we were able to walk to pnc park, the casino and the duquesne incline

there was no laundry service

our only recommendation is to add a handicap bar at the bed

i couldn't log on to the wifi.

liked the bar area, staff was very polite, and the room was very clean

very costly no room service

one of the bath towels had a wad of chewing gum stuck in it after going through laundry

no too many options for f&b limited services for laundry

the bar staff were great

room service menu. worst czr salad i've had. so salty.

dollars for wifi access (i would expect this to be free for guests) and nearly 70 dollars for a room service

asked for laundry service on saturday evening and i dropped my stuff at the front desk

housekeeping did not clean the room - left trash and dirty laundry

no plastic bags for laundry

pool was clean and fun for kids

my kids get mad if i don't get it booked in time for our concerts

more laundry facilities

laundry soap that is used to wash sheets and towels should be unscented

happy that the pool and gym were open

the staff in the dining room and those doing room service were very friendly and welcoming

much,had to wait on room to be cleaned and inspected even tho my request for early check in was submitted and

the new kids club provided a little gift to my son which was a huge treat and surprise

extra charge for early checkin

staff checked us in and made sure to acknowledge my 6 year old daughter and got her a kids pack of crayons and

the mini burnt almond torte i received via room service was pure pittsburgh

room service was also prompt and delicious

of laundry services, $27/night parking was a surprise, the toilet and microwave were dirty when we

key room card maker, ice maker, laundry room, printer for receipt)

they left dirty laundry in a basket in the closet

the amenities of the kitchen were lovely to have available to us

the pool was crowded and exceeded the occupancy rule as well as kids unsupervised playing with life saving

was very friendly, and accommodating when we were put next to a room full of disrespectful kids

room service, warm cookies, and an indoor pool!

at 6:40 we still didn't have breakfast so we called room service and

was included with price but didn't say it did not include room service needed to be more

a bar or restaurant

there is no mineral water available even in the minibar no regular laundry service although you can ask the

major complaints: water - only fill up station that i found was in the gym

breakfast was very good and location was excellent

way room service was served

from reception to check out, the service and the services, including restaurant and bar were really a cut above

amenities were plentiful-pool, hot tub, gym, laundry, outdoor patio, free breakfast &

there was a coin laundry so it was convenient to use

the pool and hot tub , the laundry facilities, and rooftop patio were all great

helpful staff, guest laundry

that they offer are impressive: breakfast, the early evening drury 530pm kickback, and a guest laundry

dirty laundry left in room

would have been quieter at a kids hotel in disney land

my kids wouldn't stay in longer than 10 min b/c they kept getting hair in mouths (not theirs gross

cost for shuttle

it s was super close to the casino, staff was very friendly and helpful!!

guest laundry and complimentary soap. room was nice and quiet. temp control was effective.

location, valet parking and the outdoor atrium. the attach bar was very cool.

good wifi, decent room receptionist is ok, but not the rest.

the gym wasn't as nice like i thought it would be.

is no current restaurant or bar as ownership changes

had laundry bins and appeared to be doing laundry or packing it or something right in the front lobby

several times were turned down for towels because they admitted they didn t do laundry for several days

the kids loved the pool. and the parents loved that it was close to things to do.

the wifi would not work on my computer.

wifi could have been faster

the friendly staff. very helpful with late check out.

staff at rest. bar were a little rude and slow. werent ready for the amount of people

room service is also a great option as well

a pet lover i dont like it when people bring their barking dogs with them

seems they forgot to tell us they suspended daily room service

our shuttle drivers were great. location great! staff great! room comfortable!

our am shuttle driver was so nice & engaging

bar closed early and the staff was inattentive at the bistro

wish the bar would have been open :(

airport shuttle driver asked the cafe employee to make us something to eat, even though it was closing time

coffee offerings in room were great, they offered laundry detergent, dishwasher detergent, dishes

and also liked the fact that there were kitchen and laundry in the room

historic building, good location, convenient suite with full kitchen and laundry in unit if that's needed or

i love that they had a full gym which has everything you need and more

great price for 2bd/2bth with a full kitchen

the lack of room service. and the courtesy of the front desk help.

great staff, nice clean hotel, great location, great shower and bathroom, and pet friendly

no shuttle needed

close to airport. includes complimentary shuttle to new airport building

we witnessed the manager driving the shuttle, working in the kitchen, and serving drinks at the bar

no laundry facilities

great location, helpful staff, good gym, comfortable and clean.

was amazing for pnc park and rivers casino

decor, lobby bar view

bar area staff need some work took way to long for the drinks to come and anyone to wait on you

i could hear the laundry room in the evening

food was excellent , laundry on site and they even gave me detergent

it is pretty quiet on the property which is a good thing, and there s a laundry room near the lobby

we loved all the amenities, the bar, breakfast, gym, laundry room

the wifi is not secure and the front desk confirmed

the amenities were missing; simple items such as a laundry bag, washcloths and bath mats were unavailable

my kids love the free suckers at the front desk

wifi was very poor shower drain was very slow clock/radio was not set correctly and was very

the breakfast was very good and the pool and gym looked inviting, but we did not have time

wifi and more garbage bags

for a small family but just the little extras at this hotel that were the bonus - swimming pool, laundry room

also they were folding laundry in the lobby of the hotel

it was also nice having a full kitchen

breakfast only from 7-9, some of us are not there for work and have kids that sleep later

the best was comfy the kids and i enjoyed the pool

great, but holly was exceptional ud83dude0d our 2nd floor room was conveniently next to the guest laundry

great guest laundry too and complimentry breakfast was great although i would prefer not to have so many

had an issue with guest laundry

has laundry too for long trips

kids wanted the fresh baked chocolate chip cookies like we have had at other hamptons.