no trolley, no towels ( laundry out of order) and the staff was not trying to help for anything.

they do everything but manny personal laundry. very accommodating staff.

need laundry bags in rooms for guests to take wet suits home or dirty clothes

the breakfast being included is nice, the laundry facility was nice and the fact that there was a pool was

the laundry room put $ 2.50 into the dryer it didn't work. they did not return my money.

very clean, friendly professional staff, excellent breakfast, laundry facilities on site.

laundry facilities were good

i wish the laundry machines accepted cards, but that's my only complaint.

free parking free breakfast

breakfast was good, room was very clean and the gym area was very nice and the pool area was very

the pool & fitness room are in good conditions and the laundry machines are fully operable

staff was very good, and my families enjoyed the hotel amenities like the pool, gym and the restaurant for

the pool & fitness room are in good conditions and the laundry machines are fully operable

was great, except we were not made aware that the pool was closed for renovations before we arrived

ample parking, very cleanly, friendly staff, comfortable bed and room. room service was great.

i was impressed that there was an exercise room as well as a laundry room

wonderful with the kitchen you and free laundry machines you feel at home

the kitchenette was unexpectedly well equipped and useful, as well as free use of the laundry facility

laundry services free. excellent staff

great free laundry, spacious units, clean

the 1st floor room was next to the elevator/noisy hallway, across from housekeeping/laundry, and our window

room was across the utility/laundry room and you can hear the staff talking

the pool and spa appeared very clean.

the pool was gorgeous, breakfast was great

breakfast was great

of options, check in and out was extremely easy, it was a great location next to the malls and casino, and 20

was good and picked based on having a bar and breakfast

shuttle to casino, price, amenities

open bar was open late and access to to pool/gym 24/7..

the kids wouldn’t have enjoyed it if there were others there

like the idea i was able to get roll in shower, laundry facilities where on first floor and handicapped access

advertised room service which didn' exist

no pool inside area to cold for it to be outside

parking is odd and getting in and out of lot is awkward, but the location is great once you are

couple and especially family with kids, the patio room is perfect

this was really a huge issue considering the $2 charge for laundry

pool/ hot tub, clean room/bathroom, comfortable beds

room and long hours for the pool make as very happy

we had the pool and hot tub to ourselves

bar and pool closed due to epidemic

breakfast was bad because of the covid virus.

convenient location and great breakfast options

the fast falling snow obscured the lines for parking spaces and as a result people were parked farther apart

breakfast was extremely delicious. with a hot food selection that changed each morning.

breakfast was perfect and the beds were very comfortable

free parking, free breakfast, close to shopping, bars and restaurants

nice size pool

the pool was the best part. very warm...

swimming pool was nice the facility was very clean and comfortable

the gym was far inferior to any other hotel gym, and the breakfast was deplorable

buzzer kept going off, i went to desk at 11:30 pm and they said it was something in the laundry

the laundry ladies were amazing

1am fire alarm could have been avoided if staff kept up with laundry maintenance

we enjoyed the breakfast immensely and all of the staff were very pleasant and accommodating

breakfast was varied

getting out of parking lot. i wanted to go in opposite direction.

well lote and ple parking,

easy access - plenty of parking

staff were unable to get wifi working for my pc. didn't have that problem at an other hotel.

no hot breakfast yet?

couldn t find a guest laundry

lobby and lounge areas nice staff at front desk very helpful room was nice and clean laundry room

comfortable good location excellent staff and fitness room was excellent and pool was

the pool was a bit small but the excellent gym made up for it

large parking lot adjacent to hotel

we did not use the fitness room or laundry area

the parking was cramped. parking lot was on the small side.

be careful exiting the parking lot

the room was perfect with the kitchenette .

too many construction vehicles in parking lot. mud being tracked into the hotel.

breakfast area was very messy and kitchen service was very slow as only one person was working

beds, the location, the staff and the breakfast

my kids complained that there were no donuts but liked the blueberry muffins

pool was very small.

good breakfast, dried fruit and oatmeal, frequent replenishment

convenient for self-service, grocery, laundry etc

i liked the kickback and that the hotel had a laundry facility.

there's also a laundry room where you can wash and dry your clothes for $4

we got lucky and were right across from the laundry and my son was able to wash his workout clothes and pack

i booked i call directly to the hotel to make sure they have laundry facilities

laundry, pool ,breakfast coffee 24 hours and most of all the staff

free breakfast was not good

loved the little things like water and a treat for my kids upon arrival

breakfast was great and we really enjoyed ourselves

early check in was very helpful

the fact that there is a laundry facility on site it should be a easier process of getting quarters

kids running the hallways all night long

the pool was closed the second day

disinfectant wipes for gym area.

pullout bed that was supposed to be big enough for two adults was barely big enough for my two kids

the hallways were littered with trash and piles of dirty laundry on our floor

not having laundry facility

the rest of the building was dirty . laundry in hallways , trash on floors and in elevator .

the room where the pillows and blankets and laundry is kept was open most of the time and it was disgustingly

when i booked the reservations online, i did not add the fact that i was bringing my pet and i didn't have a

no laundry

then there was the gentleman josh stanson cna who went out of his way to find me a place to do my laundry ( we

was like it wasn't part of the hotel: we entered in the back, went through the aisle where the laundry facilities

convenient local shuttle to nearby attractions and airport

two room service employees kept trying to open my room door when i clearly had the chain attached so i

just wish it would have a laundry room.

nothing within walking distance, and no laundry room on premises.

no laundry facility

did not have a laundry room and i needed a dryer

the pool wasn t working and the wifi was down.

the gentleman in the laundry was happy to dry them for me and tried to refuse my

the gym smelled

good breakfast which actually starts at 3:30 am

close to airport; shuttle always timely

the breakfast.

laundry facilities is a huge concern when travelling out of state for a hyatt i expect much more

is no guest laundry facilities

it was in sort of an odd place at the back of a mall but the parking was good.

no shuttles to airport

the pool was fantastic.

area near office and laundry area smelled horribly of pot

room is smaller than expected. laundry facilities were outdated.

i had to take my used towels to the laundry myself and request fresh towels

laundry service due to renovation

know to use the laundry i needed quarters, nothing was really said about it and didn't know it even existed

the laundry facility is old and worn.

free laundry service

clean and quiet. always saw someone cleaning. the free laundry facility is great

the facility also had a laundry room and gym

also the laundry was free all you have to pay is laundry soap

pool had long hours. laundry available. it was clean. staff were awesome!

laundry

this was the end of our vacation, and reluctantly we had to do a small load of laundry

the weekend kitchen staff, supurb

breakfast buffet, well maintained pool with ample seating and the room was clean and comfortable

friendly environment great continental breakfast in the morning very clean i would definitely stay again love

was awesome and easy to find, shopping center was close, plenty of parking, swimming pool, fitness center, and

full kitchen in room

have a new policy of charging for parking which is outrageous

also i was charged a data service fee when free wifi is a part of the amenities

in laundry room had to stand out in weather for hours

i liked the laundry facility onsite also

i loved there was onsite laundry facility as well

hotel was fancy, it had a fancy feel and look to it, plus they had a laundry area and an indoor pool which is

not enough soft chairs. doors slamming,laundry room across the hall to noisey.

good location, great laundry prices compared to surrounding laundromats. good size room

very friendly staff. so helpful. nice laundry facilities!

this was the end of our trip and being able to do laundry on site was really handy

excellent breakfast; excellent happy hour; beds very comfortable

ample parking and hotel was close to shopping and restaurants

amelia in laundry and the rest of the housekeeping staff were

no traffic noise. friendly staff. good breakfast. good sized rooms. laundry facilities.

a very good laundry room

friendliness of the staff. hot breakfast.

breakfast area was neat and tidy, well-stocked and maintained during breakfast

the receptionist seemed a little put off when we asked her for change for our laundry.

used on site laundry and staff was v

room was spacious, with a full kitchen

smell in room,clammy polyester bedding,trash overflowing from cans in parking lots,sticky drip on elevator

the continental breakfast has everything you need

friendly staff, gorgeous rooms, super clean and the breakfast was delish

south hills, nice outdoor pool, really friendly sunday evening host, great breakfast, well lit parking, great

the pool wasn't opened, and the water was turned off from 11am-3pm due to fixing pipes.

to our venue, ample parking, great breakfast options, clean room, quiet, endless hot water, soap/shampoo/lotion

i thought the pool was inside but it was outside, that was my fault but still a bummer

the friendliness of some front desk staff. no trash bags in rooms or laundry bags. thin walls

the laundry area was out of order. i had to use the laundry facility at a property next door.

friendly, great pool and hot tub area

also they gave me a late check out at 1 pm which is almost unheard of for hotels

like to have breakfast be available later than 9 am

accused me of smoking in the room when i never did

soap was 2 single bar soaps beds were very firm so personally not comfortable room for smoking but windows don

clean, parking just in front of ur room door, staff mr deepak was good

decent parking

free parking, room has a/c and fridge

no laundry room. they were offering their staff to wash guest clothes and priced 25.00 a load.

close parking to

dumpster is out in the common parking area, for want of space, i imagine

parking wasn't good!!

plenty of room for parking

water in halls and elevators from pool loud kids

hot tub:( pool was a little on the small side although it did work for all 9 of the kids traveling with us so

the ventilation in the pool area was terrible and chlorine was to strong it made my kids sick

breakfast lacked a bit

was friendly; ample (and free) parking and more than enough room for one person

breakfast was great

actually like that there was no breakfast, because i'd rather make my own meal choices

shuttle & breakfast wasn t in service

was clean, bed was comfortable, pet friendly (i travel with caged birds on occasion)

i returned for the following: quiet location, convenient to my purpose, lots of parking that felt safe, good

our room was next to laundry room washer and dryer ran all night ud83eudd74

- pool was nice

breakfast was good and had a good selection

location for airport travel; leave your car and get front door shuttle service for departure and arrival

pool and gym the staff were nice and very plesant overall i had a nice

glad to have laundry facilities on the property

swimming pool was great

it had a great pool for kids, exercise room, and very nice breakfast!

for shopping and dining, curtains kept the room dark and the 2 room separation was great for our kids

staff, good breakfast, clean comfortable room & great location

those are a huge deal when traveling with kids

lots of parking ( advertised as free but cost

nice the food at the bar is available til 10 great hospitality

one in the kitchen picked up when we tried to order room service, had to call the front desk to place the

very clean, tidy hotel with lots of parking available.

no breakfast, no laundry, and no cart to transport my property from the car to my room

the same as the laundry bag

no housekeeping service due to covid and yet bags of dirty laundry laying in the halls

one functioning light out of 4 available (and it was a bedside lamp, not an overhead), wifi and television did

easy early check in with friendly staff

great pool too

loved that they had ev charging in the back for my car

you had to leave the facility and walk across the parking lot to the swimming pool

breakfast was delicious

very very clean wonderful breakfast exceptionally clean pool and the staff was fantastic

beautiful clean hotel friendly staff delicious hot breakfast there included

5 hr drive) to ask about an early check in and were told that a room would be ready as soon as we got there

let a truck with a trailer take up 8 parking spots

advertised as a casino hotel. no casino located there.

hot breakfast

were out of things (chicken tenders) and you can t purchace laundry stuff after the gift shop closes

no pool open yet

nothing other than that the pool floor was a bit dirty.

the pool stays open late so the kids loved that

the beds and pillows are pure comfort. room service superb

breakfast was great, location is a great location for walking to restaurants and bars, easy access

breakfast was available every morning and there was gym that's open 24 hours

the desk staff, valet, and breakfast staff were great

very clean , excellent wifi

we will be back again with our kids

website says there's laundry facilities in there or not

services. no laundry. amenities. parking

no way to get laundry or dry cleaning. bar and restaurant could stayed open later.

there is no laundry or in-room dining facility, things we take for granted in india from hotels that claim to

the staff were amazing and very helpful and the breakfast was great

had to run the gauntlet through laundry bins and staff to find the stairs to breakfast and lobby

has a laundry facility

hotel staff members see this post, please use detergent when doing laundry the bed covers, bathroom towels, and

), loud kids without adult company next door who kept us awake all night

the one kitchen staff was wonderful

no too many options for f&b limited services for laundry

one of the bath towels had a wad of chewing gum stuck in it after going through laundry

everything was great. the only thing was the bar was closed but i understand why.

the bar was awesome. the facial at the spa was phenomenal. the brunch was also very good!

well priced for what you got everything else was ridiculously overpriced: 15 dollars for wifi access (i would

there was no laundry service

one morning on our way out, my kids and i were surprised by a panhandler who had gotten through the locked

the free wifi was not satisfactory, but it was free

pet fee was steep compared to other locations, but at least they were transparent about it up front

free breakfast would make it 10/10.

housekeeping did not clean the room - left trash and dirty laundry

no plastic bags for laundry

asked for laundry service on saturday evening and i dropped my stuff at the front desk

website stated there was a pool and a restaurant

pool was tiny bit cold but was fun none the less

more laundry facilities

laundry soap that is used to wash sheets and towels should be unscented

they never came to provide housekeeping (which isn't a huge deal, but with kids i would have loved a quick

awesome breakfast and staff in the kitchen area

pool on top floor was a hit with kids, who also loved breakfast

key room card maker, ice maker, laundry room, printer for receipt)

they left dirty laundry in a basket in the closet

of laundry services, $27/night parking was a surprise, the toilet and microwave were dirty when we

the whole experience was fantastic,room, facility, breakfast.

location to pnc park and rivers casino

room service was fast!

a good gym for a hotel; however, many of the audio hook ups were broken.

a little sad not everything was open ( room service, speak easy) but completely understand

treated my kids so well!

did not know i needed to pay separate pet fee of $50

breakfast needs a little more offering, healthy options like more fresh fruit

location was perfect. nice bar and good breakfast

kids loved it

great location, amazing pool, nice staff, clean and spacious rooms

the gym could use a little updating, but it wasn't horrible

there is no mineral water available even in the minibar no regular laundry service although you can ask the

the bloody mary bar and breakfast was outstanding

fabulous bathroom with spa tub

location, staff, bar - favorite hotel in pittsburgh!

room service did not freshen up our room sat -monday

dirty laundry left in room

we didn't eat at the restaurant or use room service, but we did use the fridge/microwave in our room and both

breakfast was delicious and the location was perfect

got cash to spend at casino. shuttle service to and from casino and breakfast was great.

byrd, your shuttle driver should be commended as well

amenities were plentiful-pool, hot tub, gym, laundry, outdoor patio, free breakfast &

that they offer are impressive: breakfast, the early evening drury 530pm kickback, and a guest laundry

helpful staff, guest laundry

there was a coin laundry so it was convenient to use

the pool and hot tub , the laundry facilities, and rooftop patio were all great

several times were turned down for towels because they admitted they didn t do laundry for several days

had laundry bins and appeared to be doing laundry or packing it or something right in the front lobby

gym facility was terrible

i really loved that there was a free shuttle provided by the casino to take us there and back

the wifi would not work on my computer.

guest laundry and complimentary soap. room was nice and quiet. temp control was effective.

had the breakfast burrito and it was excellent

bar connected to your hotel standard not helpful at all and very lackluster service i know

room service facilities could have been improved a lot

wasn't open due to covid, however, room service shldve still be provided whether if it was only order and pick

staff at rest. bar were a little rude and slow. werent ready for the amount of people

i wish i would have taken advantage of the 24 hour room service

a pet lover i dont like it when people bring their barking dogs with them

we were in town for a cheerleading competition at the convention center, our kids did not compete until very

great location, gym.

and also liked the fact that there were kitchen and laundry in the room

historic building, good location, convenient suite with full kitchen and laundry in unit if that's needed or

coffee offerings in room were great, they offered laundry detergent, dishwasher detergent, dishes

i love that they had a full gym which has everything you need and more

it was such a nice place to stay! everything was perfect including the gym!

no laundry facilities

front desk staff was great, love the hotel style and the upper lobby and bar layout

was amazing for pnc park and rivers casino

gym and common areas were not as clean as i would expect

i am an executive director of a non profit mission organization but i smile and my kids do too

also they were folding laundry in the lobby of the hotel

for a small family but just the little extras at this hotel that were the bonus - swimming pool, laundry room

and i get this, it wouldve been nice if the bar was actually open, but really i think that was

luxurious rooms. free pool table

2) room was quite dusty 3) i had a party for my kids birthday i asked for bags never got them

has laundry too for long trips

great guest laundry too and complimentry breakfast was great although i would prefer not to have so many

great, but holly was exceptional ud83dude0d our 2nd floor room was conveniently next to the guest laundry

had an issue with guest laundry

the breakfast was also very good; my kids loved the waffles

food was excellent , laundry on site and they even gave me detergent

we loved all the amenities, the bar, breakfast, gym, laundry room

i could hear the laundry room in the evening

it is pretty quiet on the property which is a good thing, and there s a laundry room near the lobby

we loved all the amenities, the bar, breakfast, gym, laundry room

the amenities were missing; simple items such as a laundry bag, washcloths and bath mats were unavailable

breakfast was wonderful with a wide variety of items

she did not inform us about the wifi, the breakfast hours or the location of the pool

the pool picture on the website shows a spa right beside and there was actually no spa at all there, it was

the breakfast was very good and the pool and gym looked inviting, but we did not have time

the breakfast was great

breakfast was perfect

parking was free and very close

free parking :) nice staff as well

the best breakfast