the kids enjoyed the stag xmas lights on arrival outside the building

had to pay to use gym and leisure facilities even though i was a guest

poor signal and wifi. the property is cashless too.

disappointed there was no mini bar available in the room.

room was really nice with easily accessible parking outside

inside is a gem of a place with great staff who really gave interest in our two kids

the friendly waiting on / bar staff

easy parking

the food in the restaurant was very good and there's also kids menu available

the wifi was a bit weak from time to time, but still okay.

everything about the place great scenery lovely food spacious room spa and gym was excellent couldn't find a

wonderful room, fantastic spa and gym, restaurant is great.

lack of parking

one tiny point as pet friendly there wad no bins for dog poo

the breakfast was really nice also the staff came across very well.nice quiet location

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

the kids enjoyed the pool. everything else was absolutely dreadful.

spa was closed haha but will be open now

noi wifi in rooms only at lobby.

pool area was nice enough and kids enjoyed this

property was incredible, was super clean and great value for money , the pool is lovely and good gym facilities

the spa and gym rooms restaurant staff are very helpful

lots of activities for the kids , especially when baby shark made an entrance

i got help with luggage up to room, call to make sure didn't need room service the day had the do not disturb

and bar were both fantastic and very reasonably priced

the laundry was returned damp and all my shirts had to re ironed before use.

from reception, housekeeping, laundry, room service, the restaurants, afternoon tea, and the activity teams,

when i called room service and house keeping , no one answered, which made me buy shampoo from the market

the gym and leisure facility s are exceptional and the onsite pub is also great which we took part in

the spa was amazing the food in the restaurant was amazing

we were disappointed that there was no 24 hour guest laundry service offered

no laundry service for guests

grounds, hotel room stunning, breakfast was lovely

could have done without the plant pot in the disabled parking bay.

lovely big, clean room. very helpful staff. room service was very nice and reasonably priced

we liked the laundry service

2 bedrooms. one for adults and the other for kids. plus there was 2 toilets

m).

loved the scottish breakfast buffet

bar and restaurant on site

close to the water and to some cafes and laundry for 6 pounds

rooms were clean smell of laundry powder from bedding smelt nice

do the laundry, but never mentioned they charge 6 for it

would have liked to find some sort of laundry room / facility

john provided an excellent laundry service for modest cost

parking rooms very comfortable plenty of clean fresh towels nice soft pillows staff were very

cheap and so good rooms where lovely and bonus having wf in rooms staff helpful good bar to relax

a member of the bar staff come up to us

good reception wifi in all areas

stayed 3 times now & never been able to connect to the wifi yet

we stayed 10 days pity no laundry facilities.

room 015 was right next to the laundry and staff seemed to be throwing the door as hard as possible more so

relaxing for my wife the whole reason for trip was for her to have a bath relax with wine and no kids as bathroom

we were tired, kids were knackered exactly why i had sorted it pre arrival so i accepted it and stayed

no kids macaroni which were only told 10 minutes after we ordered

room itself- ground floor opposite the laundry room

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

no laundry facilities

free wifi was quite fast and very useful

location and friendly staff. also the buffet breakfast was excellent!

they put us next door to a laundry room and could hear banging all night from that

didn't like dinner, the tv was terrestrial, so i never enjoyed it, there was no laundry, no fridge in the room

had to buy an extra room for kids

noisy could hear kids in next room and could hear the airplanes

wifi is dreadful. intermittent at best. still only one lift working - that's about 2 years now!

was phenomenal tea coffee with early birds tweeting ud83dude00 peaceful home safe in hygiene laundry facilities

great place for bikers to stay, with parking right at the front door

hotel, helpful and pleasant staff, warm and cosy room, great shower, lovely breakfast - i had pancakes with

big plenty of room , nice comfy clean thick carpet all through out hotel , staff so freindly took breakfast up

warm welcome from the staff parking fine, nice 15min walk into the centre

guest laundry on site

i found out on this trip that i could do laundry which was a big bonus

position of room looked out over laundry collection. window catch broken/loose.

dinner was very good with good choices. no laundry facilities

and since you offer laundry service a washing machine that doesn t take several hours to do one load

kids didn't want to go!

friendly staff, pool perfect for the kids to unwind, brilliant choice at breakfast !

everything was great staff friendly and good with kids.

the bar area was nice for a quick bite and the staff was

the pool area changing rooms are quite dated could be doing with a wee revamp.

the lack of a laundry service meant we had to look elsewhere to freshen up our clothing.

they have good covid measures in place and its pet friendly

staff in the morning were great. even our dog got breakfast. so very pet friendly.

another plus, you don t hear the noise of the busy bar downstairs when your in your room in the evening

great bar with excellent range of beers, spirits and wines

room service- i had already messaged ahead to get a menu- was told that it would just be what was

property not a chance but if you are missing anything from the room you can get it at asda as room service

when ordered room service wasn't good at all we were made to feel like we were a burden and the man presumed

wifi available, plenty of free parking on site

the wifi failed all evening.

parking, location. breakfast was superb. staff were friendly. bar staff were so good.

dinner and breakfast was exceptional staff were amazing

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

have been nice if public computers for the internet and laundry facilities had been available

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

i wouldn t have felt comfortable staying in the room with our 2 younger kids with the window being able to

set in lovely grounds with a very nice modern bar and dining area over looking the gardens

the bed was very comfy and the room temperature was perfectly controlled with free wifi and plenty of charging

the breakfast was nice with a good selection

i didn't want a cooked meal so i had room service of a sandwich and chips and they were presented lovely, not

clean and very well laid out. free parking, excellent food/service. great value for money.

amazing room service dinner

rowing machine broken in gym.

we also ordered room service from the restaurant (always a nice treat at hotels that offer it) and this hit

the reception staff were very helpful and their help in accommodating a late check out was very much appreciated

there was a gentleman in a kilt (jimmy i think) who attended to bags and opened the gym for me one

friendly staff, exceptional food, very clean and free parking

the restaurant and bar are down the stair in the hotel, you only a bus away from the city

no elevator or porterage and all rooms upstairs. no room service if you arrival delayed.

hotel was not worth price paid, which was likely inflated due to the open golf at troon

staff very friendly. room very comfortable. good parking.

our room wasn t ready when we arrived and cleaning staff have all laundry at out our door still when we got

needed vacuumed, laundry sacks were left in corridors all day and night, trip hazards, cupboards left open with

a long walk along the west highland way i was over the moon to find that the hotel had a spa where i could deeply

wifi definitely needs improvement. also would be good to have some ashtrays or buckets outside.

room, very clean sitting on the patio outside in the sunshine using the swimming pool and the gym plenty of

laundry van arrived at 6:30 outside our room and made a lot of noise, woke us up

very noicy room due to laundry machines

dirty/oily marks on the sheets - perhaps a problem with the laundry

laundry service

history and the location were great; the staff were great, and the laundry lady worked very hard to have our

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

also next to a noisy laundry room

nice bar area

are tired and smell of pets

free wifi worked but would disconnect every time we returned to the room, and you have to go through the

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

our room was above kitchen and laundry

i asked about laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

the laundry machine noise at night in the 3rd floor

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

a little disappointed in the food bar below the hotel

very nice breakfast was fantastic, staff very helpful would definately use again if the wifi

lack of supplies in room. no glasses or bar of soap.

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

staff were so friendly and welcoming ,hotel was just amazing as was breakfast,didn't goto spa or pool but will

minute booking, early check in

breakfast and bar snacks also booked lounge was very good and staff member in lounge did an excellent job

the bar was still open for people coming from the concert which was nice

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

staff, food was amazing, just a few minor things we had no slippers or robes in our room nor any wifi

lovely building, great big room, speedy wifi.

on-site parking was a plus as was the short walk to the

both the bar and restaurant were comfortable and a great place to sit back and relax

laundry was never picked up although it was lying in the room in the right

someone was in and out of cleaning/laundry cupboard late and through the night

it was far away from a lot of laundry service places.

the sky bar open and no ability to access the sky bar from your floor and having to get the lift to the

good accommodation in a great location, nice breakfast and free wifi

no laundry service.

my two kids enjoyed the stay and the staff made them feel special

in morning we asked if we can get a late check out as we were so ill

perfect room for family of 4 plus our dog. loved how pet friendly the hotel is

our room was very large which was great with 2 kids and the view was stunning over the clyde

great to find laundry facilities

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

shower ran hot then cold. room next to laundry so smell in hall was not great.

early check in and free guest laundry albeit dryer needs an upgrade

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

were excellent, also comfortable room and the gym facilities were good

pool table and gym available in the hotel

bad anxiety feel so secure and safe and explained things when i asked the room was beautiful my kids felt like

clean and comfortable - great selection of breakfast options-hot and cold snacks available at bar after concerts

close to the hydro, clean rooms, friendly staff, bar open till 2am.

beds sagged a bit in the middle. no blow dryer or laundry services.

cleaners carried dirty laundry through the eating area

better to have laundry

was nice when you travel with kids

room, breakfast, wifi, free parking

i guess the maintenance time like laundry and vacuume, it was on the lobby, in rush hours

laundry - none onsite, but on street laundry available next to the gas station and cash only - min

great location where everything interesting is close, an outdoor laundry, parking and charing cross railway

the staff were okay but they briefly lost my laundry

no cooking, towels, must be bought, no laundry.

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

a guest self serve laundry would also make this great hotel even better

the same day (24 hours) laundry service should be made available.

parking and spa and room very spacious and very good service if need anything at any time

quick service, spotless clean and staff were amazing with the kids

the trip was ruined by a 100 laundry bill for one bag of laundry

laundry service not available at hotel

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

i travelled with young kids and this hotel was a good choice for our family

staff at the reception desk was very helpful and friendly. they were very nice to my kids

had laundry room door open at 7

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

laundry options are expensive

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

nice hotel, good clean room, friendly staff, delicious breakfast.

the gym and lobby

breakfast was so poor not very much options at all

there s gym and pool table

didn't bother us too much but if we still had kids in double buggy it would've been tricky

a nice environment something different we enjoy our stay aside from the timing of breakfast because supposedly

body towels had a weird smell, something wrong was with the laundry

they had laundry service & they helped us to get a transfer at 5am to glasgow central station (we had 2 huge

laundry was the only problem

outlook on to back of buildings with laundry(

location, within walking distance to charing cross station, several restaurants, 24hr public laundry service