we stayed 10 days pity no laundry facilities.

room 015 was right next to the laundry and staff seemed to be throwing the door as hard as possible more so

the wifi didn't work

has a kids menu which is however a plus

i got the feeling they were local kids working the weekend at a local hotel

room itself- ground floor opposite the laundry room

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

no laundry facilities

i had requested an early check in as we had travelled for 2u hours previously

desk staff sorted out a wifi issue promptly

we liked the laundry service

loved that we could book adjoining rooms so that parents could sleep in separate rooms for the kids

loved the scottish breakfast buffet

kids had an uncomfortable sleep on a hard as rock sofa bed

2 bedrooms. one for adults and the other for kids. plus there was 2 toilets

everything was great staff friendly and good with kids.

i liked it all! but i wasn t sure where spa was because signs weren t very visible.

it s a large hotel with great car parking facilities

hotel great staff nothing wzs a bother great bar service

we were there as a group of adults and kids, kids enjoyed pool

didn't like dinner, the tv was terrestrial, so i never enjoyed it, there was no laundry, no fridge in the room

they put us next door to a laundry room and could hear banging all night from that

overpriced, small rooms and no room service.

it's advertised as pet friendly but on arrival we had to pay extra for our small dog and we had to sign a

plenty of free car parking the free wifi was excellent

the wifi was slow, the fan in the bathroom didn't work and the shower only ran boiling hot.

quite a lot of loud families with kids running up and down the halls

nice restaurant and bar area with outside seating

service, facilities, room, food, grounds, parking and public areas karen, who served breakfast was jolly and

there is a lot of parking

no laundry service for guests

we were disappointed that there was no 24 hour guest laundry service offered

here with my 3 kids for a family wedding

wifi very inconsistent, known problem

nice room, good outlook, ev charger in spacious car park, great staff, excellent breakfast

the other negative was the wifi, not great to say the least, not what you expect in a fabulous hotel

breakfast and food at the restaurant is superb

great hit breakfast

the wifi wouldn t connect which wasn t good as we where hoping to relax with a film

more choice on the room service menu

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

george :/bar duties serving meals lori

to be tidied up as it gives a poor impression on arrival, as the refurbishment is on going the spa and gym were

the breakfast is really nice and the room was clean

the breakfast is really good

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

constant noise outside the room the room service ended too early

location. wifi. space. parking. restaurant.

very accommodating for our pet beagle building in a superb location.

com the pet friendly idea and not to put the guest in the spot light ok arrival

the hotel also offers free wifi but it was very difficult to connect and we had to rely on 4g instead

no room service - we were arriving just before 9pm

ample parking and good wifi signal

it provided everything we needed, comfortable bed, spacious room, off road parking and a very reasonably priced

lots of free parking and very well located for travel to the west end, braehead, motorways and loch lomond

have been nice if public computers for the internet and laundry facilities had been available

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

free wifi

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

while we had a few cocktails and enjoy a little down time while she made friends with the other kids there

breakfast was also great

extremely friendly and helpful and very good with our children, we also used the pool which the kids loved

fantastic, plenty of parking with ev charging

pet friendly

nothing (ideally a pool and gym but can t have it all!) hah

very kind and organised a very early check in as i was flying in for a family funeral .

the reception staff were very helpful and their help in accommodating a late check out was very much appreciated

well stocked bar with great selection of whiskies

our room was above kitchen and laundry

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

i asked about laundry

the laundry machine noise at night in the 3rd floor

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

lack of supplies in room. no glasses or bar of soap.

wifi limited to rear of building

a little disappointed in the food bar below the hotel

laundry was never picked up although it was lying in the room in the right

someone was in and out of cleaning/laundry cupboard late and through the night

it was far away from a lot of laundry service places.

rooms, clean and has air conditioning, very pet friendly, amazing staff, roof top bar and great food in restaurant

and the wifi was super-fast, so great for working remotely

early check in and free guest laundry albeit dryer needs an upgrade

shower ran hot then cold. room next to laundry so smell in hall was not great.

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

laundry facility was a plus, and moderately priced

great to find laundry facilities

had a request in for balloons and petals in the room the staff accommodated this with no hesitation very welcoming

pool table and gym available in the hotel

staff at the bar and front desk were extremely patient and kind, dealing very well with people who had had too

location, fun atmosphere and late check out

reception by a lovely young lady but didn’t get her name unfortunately and also got a slightly early check in

no laundry service.

large room -good price -near the hydro an secc -comfortable bed -clean -friendly staff -early check in for no

shortage of bar staff

for early check in as room was available

i arrived really early due to flight time and wanted to drop off my bags and the staff member on the front desk

also next to a noisy laundry room

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

early check in was very useful and accomadated well.

it feels like the staff are kids without a manager and they all just wanna get home

modern hotel, prime location, nice food, staff efficiency and room service was excellent

the new restaurant is now used for dinner and the original chrystal restaurant is only for breakfast

staff were helpful and location was good for exploring. on site parking

pet friendly hotel but we couldn't take the dog to the bar which was a shame

did wait 1 1/2 hours for room service but when it was highlighted this was dealt with professionally and

it was a mother s day present from my kids and i had the most relaxing day with my daughter

beds sagged a bit in the middle. no blow dryer or laundry services.

cleaners carried dirty laundry through the eating area

better to have laundry

was nice when you travel with kids

wifi intermittent

no elevator or porterage and all rooms upstairs. no room service if you arrival delayed.

dinner and breakfast great

within minutes of our arrival we were all chatting in the bar with some friendly locals

nice diner and breakfast staff are all very

friendly staff, exceptional food, very clean and free parking

the trip was ruined by a 100 laundry bill for one bag of laundry

laundry service not available at hotel

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

breakfast was very good a good selection of food. bar service was excellent

clean and quiet and great health spa and gym

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

the ac never worked, breakfast was cold, laundry was 12 per bag

we also loved the pool even though kids under 16 weren’t allowed in the saunas or the jacuzzi

the room service was sooooo yummy

a guest self serve laundry would also make this great hotel even better

the same day (24 hours) laundry service should be made available.

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

friendly and always smiling especially at our breakfast the young lad was superb at his job my kids loved

kids can t use pool after 7 which we didn t know before getting there so we didn t get a

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

a very friendly and helpful staff, quality laundry, comfortable beds with privacy, good lockers and nice location

a laundry room or a place to dry wet clothes would be nice.

no laundry facilities but this is a very minor point.

i guess the maintenance time like laundry and vacuume, it was on the lobby, in rush hours

the bar and the leisure facilities weren t open at the time of our stay because they were being

it had a great bar and restaurant and was open quiet late which suited

fantastic stay. great kitchen.

lovely staff, amazing facilities, comfortable all around and great breakfast

rooms really good size. two double beds in room. gym was good. location great.

laundry options are expensive

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

had laundry room door open at 7

the room service was

we took advantage of the laundry service and was fab

the breakfast was stellar and both the restaurant and 24 hour bar where very very nice

i was able to pay 20 extra for a late check out at 2pm which was great

the bed wasn t make the other day and the room service didn t close the door correctly, when they get us new

very clean hotel! and early check in didn t cost anything extra which we appreciated.

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

5 small window overlooked hotel's bins & dirty laundry

friendly,great positition for kings theatre where we were going for a show,breakfast amazing and room service

very nice staff , didn t have a meal but bar lovely , room lovely

wifi terrible

location, within walking distance to charing cross station, several restaurants, 24hr public laundry service

laundry was the only problem

no laundry facilities close by.

we also used the laundry service which was so so easy and efficient

body towels had a weird smell, something wrong was with the laundry

no laundry slips or bags in room.

like the fact i ended up at the hotel myself due to wife having to work but freedom from the kids for a night

very friendly staff, gorgeous rooms, amazing food and room service is brilliant

poor and gold difficult to find a seat in the restaurant without a reservation busy at night not kids

& attentive staff, signature room, late check out, coffee machine, shower, comfy big bed, toiletries, mini bar

noise pollution woken up by laundry of the hotel both mornings at 7am

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

wifi could be better. car park was expensive (in spite of the discount)

hotel was clean and quiet - the bedroom ceilings were super high and the decor was fun for our kids

liked the 24 hour manned reception and 24 hour room service

lot of ample parking inside, but also on the street right outside

tv, and wifi

good big garden messiive parking easy excesses

instructions on the room card for wifi did not connect

the parking is available at the property which is very helpful

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

very fast laundry service

it shouldn t be a set time or the times should definitely be looked at as we were away from our kids so if we

only thing that wasn t great was the gym

the price for doing laundry.

the laundry service was very expensive, compared to other similar hotels.

would have been great if the hotel have coin / self operated laundry as the next available self operated

good bar area

nice hotell staff very acomidating very central for shopping late check out great would highly recomend to

room service- i had already messaged ahead to get a menu- was told that it would just be what was

property not a chance but if you are missing anything from the room you can get it at asda as room service

wi fi not working did not pick up the laundry like they said they would

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

we ate twice in the cafe bar and the food was excellent both times

comfortable room, early check in, very reasonable price.

45 by a laundry van that took ages to unload etc

as above - woken early by a laundry van!

there were plenty of good eating close by as well as a laundry and supermarket across the road

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

friendly staff very clean and nice rooms well equipped gym breakfast was wow

the staff were amazing. high standard of breakfast and rooms.

overall a very great overnight stay with the kids, thanks

only problem we found was that the wifi signal in our room(room38) was terrible

overall a very great overnight stay with the kids, thanks

the hotel was lovely and breakfast was amazing.

oh and there was dirty laundry on the floor of my room

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

breakfast and stay staff were excellent and even gave a goodie bag for the journey home we arrived

we arrived early from a red eye flight from washington dc and they offered us an early check in with no extra

location is perfect as is the wifi

bar was well stocked and staff were always happy to help

bar downstairs

wifi in my room was spotty.

bar is slightly limited in what drinks are available and is the higher price end of the scale but

the boutique size, restoration of historic building, location, staff, bar room service and general vibe

lack of guest laundry as there were no laundromats nearby.

loved that it had laundry and dry cleaning services since i stayed for 12 nights

2 days for a laundry service

staff was very helpful with info on laundry service.

also a gym is available

great same day laundry and really nice food

also, we had our laundry done through the hotels service

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

great there was a swimming pool and a gym

room was a great size. pool was amazing and the kids loved it.

knew we would need an early check in for a variety of reasons

the room service continental breakfast, far too much food for two people

everything, the hotel had what i need: clean rooms, nice staff, great breakfast, hot shower, and wifi

they weren't able to accommodate my request for an early check in, when i got back from wandering the bags were

we stayed over christmas and they were very attentive and excellent in accommodating the kids

facility reception not helpful laundry service is poor carpet was dirty room selection and location was bad room

refrigerator in room laundry is 21 which is extremely expensive, it came back soaking wet and they lied and

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

we got an early check in which was a bonus and greatly appreciated

early check in / had confirmation email day before - so travelled up 4 hours and stayed over night

have had self wash facilities so that we could do our own laundry as we were on a long trip

the spa although small is so relaxing and an extra special touch when having a night away

brilliant location! lovely friendly staff. spa and gym area was great and good value for money.

clean & modern with friendly staff - i even used the gym which was small but they have

wifi is strong and fast, toilets were clean and good

no elevator. lots of stairs. no laundry service.

the bedding was clean so assumed it came straight from the laundry

breakfast in the morning was delicious and lots of variety

better wifi

staff helpful and allowed early check in

no laundry bag, poor selection of tea coffee

no laundry facilities other than to send out which is expensive and as we only stayed one night not

coin laundry nor the ice machine on the premises

breakfast was very poor not enough choice especially for kids and far to busy

it had an iron, ironing board, nice clean rooms & bathrooms, a restaurant, a bar & other facilities we didn

extra for early check in and room wasn t 100% ready

friendly staff great decor really comfy bed good shower and toiletries free mini bar nice breakfast restaurant

the quickness of room service

bed was comfy, large room, complimentary mini bar and felt very luxurious

wifi, location, lounge, drinks

a laundry bag was left on a saturday to be picked up the next day and when we stopped to pick it up,

enough tea/coffee & milk in the room but was immediate room service to replenish with a phone call to reception

clean and very comfortable girl at reception was so friendly and welcoming as was the girl at breakfast in the

cot sheets rather than using a normal sheet, beds are too soft, maybe some better options for kids in the

cot sheets rather than using a normal sheet, beds are too soft, maybe some better options for kids in the