laundry service very reasonably priced

charming peaceful hotel in the countryside with a heated swimming pool and a very good restaurant

lots of choice at breakfast

small issue with wifi.

is a room near reception for wifi but no wifi in rooms

room outdated, wifiud83dudc4e

good location, good breakfast, friendly and clean

the breakfast was well organised with an amazing range of foods, replenished often and very tasty

buffet dinner and breakfast were well presented, wide choice, and very tasty

delicious breakfast room service

very hospitable stuff, nice city, comfortable rooms, very delicious breakfast!

breakfast was varied and very tasty

wifi was weak in the rooms but ok in the lobby

wifi was unreliable in the room. it worked properly in the public areas only.

the wifi in the rooftop rooms isn t great, but outside is fine.

there is also a laundry room on the ground floor with a washing machine (eur5) and a dryer (eur4) per load,

good looking swimming pool area with a nice bar

staff is super friendly and very welcoming especially isachis who always looks after kids during mini disco

very friendly staff, exelent location, delicious breakfast with view to el teide ud83dude0d

our check in so we could get some lunch before the restaurant closed and also facilitated a late check out at

pool is outside, but has glass screening which helped with warmth

size of the beds and choice at breakfast

the rooftop bar which was open till 11pm is lovely

also bar snacks were not available (need sandwiches or chips) as no shop near by

inclusive finishes at 11pm which is fine, but the bar is meant to stay open after 12

we ate at the 2 of the three hotels located within the hotel plus we ate also from the room service and the

not prepared for room service (nobody answers the phone ever) and the service at the restaurants and bar was

my main complaint was that this hotel accepts pets and so we decided to take our little dog just for the one

was very mixed, some nice things - fish, sushi, pasta, kids food - but lots of stale things (bread, prawn crackers

breakfast service atmosphere spa gardens

laundry service only. no iron in room or available from reception.

very expansive laundry

year's eve my wife wanted to iron the rightly crumpled dress, the reception's answer we have the laundry service

every single sock or napkin you want to send for laundry is like 2 euros/each

the sea view was a bonus and first class room service

self service laundry is also paid

to the room were not so clean, were dark and we could see on the way opwn doors to the garbage / laundry room

great views, clean rooms, regular laundry cleaning

friendly and helpful staff, beautiful view from the balcony, fast wifi for working, roof terrace was perfect

the kitchen could be equipped better

asked for an iron for half a hour but they refused to give me and told that they have ironing and laundry services

not sure if the aircon worked but it's quite mild in november. wifi is a bit hit and miss.

wifi was randomly connecting and disconnecting

also rooms were not soundproof, could hear furniture moving in other rooms and kids running and shouting up

there was a buffet breakfast and the receptionists and restaurant staff were amazing

wifi connectino was not good

no room service, no parking

got upgraded to superior double for free which was right next to the pool

a lot of varieties of breakfast

in a nice area pool bar and pool area nice

breakfast was great

perfect hotel with good breakfast and dinner. variety food.

all great, bar prices really good

beautiful garden and pool area and great varied food

breakfast provided a huge variety of food however the overall quality of the breakfast was somewhat

limit on free wifi, the seafront windows didn't close tightly, so the cold february wind blew in

overpriced wifi

nice little pool and places to sunbathe

no bar to get a drink

wifi useless

at least assumed they would be returned washed, as they seemed to have ended up with the dirty laundry

wifi sign was weak in the room but they informed us in advance on the booking

wifi was a little intermittent.

tennis, mini golf and gym room are given, and are in full use all day practically

excellent wifi signal, ideal for streaming english programs as the television does not provide english

you would have to send it to laundry to pay for it

pool not heated, but not a big problem since we were exploring the island and just one afternoon

restaurant and its accompanying bar area were clearly understaffed and you could wait ages for a cocktail or a

we would welcome a room service (simple

alberto's bar round the corner for evening drinks and a pizza with a view of the sunset

one uk channel on tv for nighttime but not a big deal pool slightly small

very clean, good food and a good swimming pool

the pool outside with the bar were nice

swimming pool was available but cold (travelled in january) not possible to swim

would be a good extra to have, cocktails at the pool bar better to have made originally and not from precooked

also no laundry service

loved the spa and the fact it was included in my room price

valentine s day surprise, counchy made the best cocktails and ensured we had a good time by the pool

breakfast and dinner were very good with plenty of choice, and we especially loved the fitness room

wifi was not always working

great views from all accommodation and pool great to swim

there is no wifi in the rooms. not enough hot water for a bath, only enough for showers.

room with a small kitchen

large room with good equipped kitchen and bathroom

you have to pay for wifi.

the breakfast is amazing and the staff is super friendly

gym was a bit tiny, not that anything can be done about it but i would say that this is the only

breakfast buffet and restaurant with a view at the sea

really, they stopped opening the gym early, which is the time to go, and opening it at about 11:30, when the

deck area, not on top of each other , breakfast and evening meal lovely, local beer in the hotel bar a bit

that during our stay, the fitness and spa center were not yet open, and some minor renovation work was still

immaculate comfortable pool areas

pool area with mountains views is spectacular

- the lack of range at the breakfast buffet, was more 3 star than 5, but what was there was tasty

pool area is wonderful with a stunning view, the breakfast terrace is beautiful and has a very relaxed atmosphere

breakfast was nice your typical buffet but there was plenty of choice and plenty of places to sit

the breakfast was fantastic, free towels for the beach and the pool, wifi was very good, rooms cleaned every

need more bar staff

the gym was great to work off those calories

champagne in room which bar staff kindly allowed

com that this hotel is pet friendly

size room with sea view, large hydro spa bath in room

the hotel is right on the promenade, lots of bars with very loud music

great variety of bufet food, clean and well-equiped rooms with comfortable balcony, beautiful pool beach with

breakfast was amazing,right on the seafront by the lido

laundry too expensive

the gym could ve been a bit bigger.

the wifi stopped working after a few hours and a message kept popping up that there are too many users

location very central to restaurants and shops staff very friendly and helpful pool area was lovely too with a

unfortunately we didn't have time to try the spa service, the pool or the gym

breakfast was good ,but the juices were far too sweet, we compensate however with the tons of fresh

only minus is wifi

wifi only an hour free in your room

hallway, staff very nice and helpful, amazing location , towels changing daily which is nice too, breakfast from

service always with a smile. comfortable beds. hot tub, sauna & pool fabulous

furthermore, a lot of the advertised services were not available (a la carte restaurant and laundry service

poolside had awesome panoramic view and also to enjoy most magical sunset ;o) bar also had amazing ambience

nice hotel, lovely staff and good food! enjoyed time at the swimming pool:)

the fact that it was adults only, made our stay more peaceful

breakfast perfect, room cozy and spaceous

also one day the room service didn t leave any towels in the room, when we called and asked for them we were

the location, the view from my room, the pool.

300 year old hotel full of character charming staff great restaurant in evenings and terraced bar onto street,

location is excellent, breakfast room is lovely and staff are really helpful

also, the room service wasn't perfect

loud drunks in the street culminating in a running screaming match between a bunch of spanish kids on the sat

rooftop pool was beautiful, with plenty of sunbeds

there is a swimming pool in hotel as well

it has a kitchen and a balcony

no pool towels for hire

however shop across the road where it opens also pool extremely small

wifi wasn t great

i wish the wifi was in the breakfast patio or in

gym could do with some better weights (and if they had this i'd stay here every

internet speed (hotel wifi connection )was awful, i mean really disappointing

so small and not enough umbrellas for all guests, also all drinks in dinner not included, laundry prices

good comfortable and clean room good wifi and laundry everyday.

the limited area in which you could use wifi

chill atmosphere that comes with not having to listen to kids jumping in the pool or screaming

great swimming pool

another hotel service is that there is a self service laundry wash & dry on the ground floor for 6

has a laundry facility (washing machine and dryer) which is very useful and can be paid through an app if

good wifi connection, spacious rooms

on arrival i asked reception about the kids facilities such as their ball pit and play area, they weren't quite

pool clean, nice

self service laundry was a

i also seen a laundry service advertised although we didn't use it

the laundry service left our clothes dirtker then they were before with and unpleasant smell

staff,food,room,balcony,pool,lounge,restaurants,cafe,gardens,location & views

time - very clean place - our towels and sheets were changed very often - plenty of options at breakfast and

laundry service, additional pay for breakfast pack in case of early departure and bnb were already

would be better with more fun for kids

resort has nice facility on it's territory including big tennis, golf and other sports

wifi is really bad

no wifi in rooms. food is just okay, not good and not bad.

amazing sea-view, nice pool. spacious room with well-equipped kitchen.

there is a good pool, that is fun for kids

pool was cold so i didn't swim

it has a giant balcony and my kids has a lot of fun to play on

there is a good pool, that is fun for kids

quality of the rooms and breakfast

spa facilities were limited (pool particularly small) and very limited in terms of free times available to

only fault would be the cooked breakfast which looked a bit dried up

wifi worked perfectly

the gym is very basic - focused on cardio only.

amenities suitable for business travelers: no fast laundry service, no kettle in the room, no iron, old phones

laundry item should have been charged at the 20 per cent discount rate appropriate to the grade of

same price for kids so would have been 64 euro for breakfast

lovely bedroom. polite staff. very accommodating with a late check out

spa with whirlpool and sauna

the wifi could be better. evening dinner in the restaurant could be better

being with 3 small kids we had at least one

wifi disconnected when not in use had to put password in every time we used it

great free wifi , great value for

being with 3 small kids we had at least one

the location the hotel design the services : laundry, booking taxi, massages

no iron or ironing board in the hotel - they wanted you to use the laundry

laundry and ironing service was fast, however one of my shirts was ironed against the collar making

rooms and facilities were good and the bar area in particular was fantastic

you can find shops, small bistros, farmacies and supermarket right next to it even a gorgeous kids toy store

one lady behind bar who was particularly friendly and helpful (unf did not get her name - dark curly hair and

pool was very small

the room, the cleaness, the hotel design amd plants and the gym

the bar and food are also very good

extremely clean , generous size rooms and swimming pool area kept very well

wifi was ok but only available in 1st floor lounge

poor room wifi. room a bit basic.

is fantastic, wifi in the room was excellent, staff was extremely helpful and friendly

wifi was hit and miss,a spotty connection goggle called it !!

would be better with wifi in the rooms.

pool is heated and we got a great breakfast with freshly made omelet

terrace view, parking lot, garden, traditional facade, atmosphere, silent, big rooms, big terrace, excellent

wifi worked only on the common area (which was cozy)

especially if you want to taste different kitchen

place with great view 20 minutes from puerto de la cruz warm indoor pool heater and warm blanket in the

in the suite was extremely well priced the staff are lovely and the room service was very fast indeed had a

the kids scream and laughter woke us up by 8:00

restaurant phone not answered when trying to order room service

especially the bar staff, they are very hardworking and nice people

pool hours could be open longer. gym facilities or info re local gym facilities

pet are allowed and i could stay with my pet

room service

was some troubles with the internet/wifi

wifi only seemed to work on the top 8th floor

the furniture is really old, wifi is slow

wifi not bad as well

no air-conditioning, no wifi

rked from the room)

the wifi only worked if i sat right next to the door using a chair that was not quite comfortable

wifi didn't work

not a spa hotel and no swimming pool but great for shopping and siteseeing

is not run by the hotel but mojito at the bar was not good

5 star service roif top bar added bonus

patrons from the rooftop bar was disruptive on a saturday night (3am)

room service breakfast was served without cutlery

no lamp on the bedside, no aircon, no self-laundry

daily room service, cleaning of rooms at a high level

very noisy at night also wifi did not work mattress needs replacing as very uncomfortable

wifi connection very poor and despite the rooms are big, there was no desk to work

late check out was a bonus

the location, friendly staff, the cleanliness and the rooftop pool and bar area

still have to pay for wifi access and cell coverage is blocked in the rooms giving no choice

excellent rooftop bar . very clean good practical rooms

electricity cut for two days, no wifi working for two days, rude receptionist

gym was very small and with no ac

no laundry services.

very friendly employees! very central! very fast internet via wifi. nice balcony.

coffee, both from the machine and from the bar :( machine coffee was weak and watery, the one from the bar was

internet wifi was really bad.

this hotel, very central location, clean rooms, great wifi, great breakfast, friendly staff

the bar is independent and the hotel can t do much about it

place, fast servis in lobby, bed good, fine wifi, buffett good and variety fine, cleaning and sheets good

the wifi was a bit fiddly to log in to, but worked great after that.

wifi was good at times and dysfunctional at other times limited room facilities, very limited

the room felt spacious, the shower was very powerful, the wifi was robust

tried to get my laundry done as soon as i moved into the hotel was told by three different reception staff i

there's a selfservice laundry and supermarket right around the corner

to do my laundry at the laundromat around the corner, as the prices at the hotel were ridiculous

used the bar facilities too

good wifi signal

we have no faults ( be careful of the laundry charge as the small print charges you 50% penalty for giving it

working out in the gym was a pleasure aswell, amazing view and

the pool was fantastic

there is a great pool too so quite convenient with the kids

room service was not very good, over priced and not representative at all of the quality of food in

room service and the standard of food was appalling

bar was friendly and attractive

was no gym/fitness room, however i looked for it

breakfast was outstanding for variety and quality, and the bar menu was very good

wifi good in lobby but poor in rooms - but this is very common in hotels

good location, parking is close to the hotel

location very good, quite location, parking close by...

parking was available free nearby

com platform - parking is on the same street in designated places, or just around the corner

only could we wifi access in the common area wich i find quite

it is better to have a car - you can't dry your clothes (no balconies), but ok-they have laundry

noticed that we were using our laptop outside our room and asked if there was some issue with wifi in the room

clean- no concerns at all - breakfast was really good and filling - very generous portions - parking was really

authentic mountain hotel with free parking facilities in front of the hotel

breakfast nice big room with comfy bed beer on draft smart tv nice spa which was cheap to use i was leaving at

wifi in the room is very bad

also didn't no where to get a drink from without ordering room service or been in the dinning area

the hotel is clean with a really nice spa and i recommend using at least one option of massage - they are

there were veggie options for dinner and a ready soya latte with my breakfast

great place with spa wellness and delicieux restaurant

bar and restaurant have not yet opened - essential if you trekk long as there are not so many

good parking

views from the room's terrace and property, easy parking on site, nice jacuzzi (could only have been a bit warmer

free, private parking

kettle, no water ( as advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact

had to argue to be moved wifi was pretty slow gym had no free weights area, barbell,

spa team made a couple of errors with my booking and didn't check in for any injuries or concerns

massage for a spa hotel not possible to book

nice outdoor swimming pool

very peaceful hotel. very few people used the swimming pool. beautiful garden.

plenty of free street parking, coin laundry

the resort contained everything needed like laundry, table tennis and a gym

everything in the spa needs to be booked a couple hours in advance and you can t just use the facilities

i even had a little kitchen in my room and a perfect view over the pool, palms and the sea

pool is perfect and so is the breakfast included

safe use - extra daily payment, wifi - extra daily payment, toilet roll - go buy yer own rolls if ye run short

breakfast was good some fruit would have been nice

breakfast is lacking vegetables..

the coffee at breakfast from the automatic drinks dispenser was about the worst i have had.

breakfast was great, staff were friendly