was near lots of noisy areas such as the laundry room

breakfast was amazing, wifi included, nice clean pool

all the work trucks in parking area, difficult to park close to door

minimal parking.

but the breakfast was 5 star

they need a laundry room for every floor

at all the pillows were worn out flat this hotel need to do some major upgrades and besides the laundry room

the laundry room could be a little bit cleaner but i am not complaining

put me next to equipment room and across from laundry when hotel was not

like room service every other day

we had to get a laundry person to assist us

location was great. breakfast was ok

had a great outdoor pool and room was very comfortable.

that it was pet friendly

pool not heated and opened

no breakfast cause of virus and pool not open due to virus and no laundry facility's here

i wish they had laundry services at the hotel.

i ve witnessed employees allow certain people to use laundry facilities which isn t allowed

run out of towels, small fridge, no on site laundry, no back up generator if power goes out.

was abandoned stroller, chairs, laundry hampers and such in back parking lot and side lot a bunch of people

i wished there was a quest laundry

room was right across from the laundry room so, we was not able to sleep in with all the noise and yelling down

room was not far from the laundry room on the first floor, so it was a lot of back and forth noise

everything was excellent. the room was clean. staff friendly. breakfast was okay.

pool was closed for covid

not enough people in housekeeping to get the laundry cleaned and back on the beds

very clean in the inside and outside and parking was spacious

it was too short. wish we had time for the gym and pool.

great fast check in, clean room, bar downstairs, comfy bad

loved parking there

on top of that the room, laundry, and even parking was perfect

didn't have laundry powder available to purchase for their laundry machines

the location is great, room was clean, comfortable bed, very good breakfast included and the staff is exceptional

i had problems connecting to the wifi also

nice hot breakfast and seating area

the breakfast and breakfast staff was very welcoming

liked the friendliness of the staff from the front desk to the kitchen staff kitche staff very personable loved

need more parking options for rv's and similar. kinda spendy for what you get.

the pool was not properly clean.

lots of parking

parents had better control of kids around the food

the kids kept getting in an out of the hot tub at the hotel and their parents did not stop them

and i went for christmas and the decor was just so gorgeous,, the pool was nice and clean, the gym was nice,

a big hotel like this one there was only one person at the desk for check in, one person in the kitchen, the

my kids were getting cold and i wasn't able to raise the heat up, but my fiance' and i just cut it off

bed was hard and the room was next to the laundry room, noisy!!

our room was directly across hall from laundry!!!

laundry room venting machine had thing in wrong slots still after three day being told

used the laundry

gym had old equipment,no working tv, and no water making it unusable

laundry lady s need better eyes as there were old chips left in cabinets, one bedspread was

breakfast was good

the room was very spacious for the price. and the breakfast was decent.

that it is pet friendly and has excellent location to restaurants

traveling with two teenage boys, room was spacious and they loved the breakfast

kids running in the hallway on the last night and the people next door was loud

breakfast was good , but the waffle house was amazing.

breakfast was fast, tasty and plentiful though limited. good value!!!

parking was very full

beds were very comfortable, and a substantial hot breakfast was served in the mornings

also love the fact that it had a laundry facility for the guests

pool was closed. no notice of such online or told at check in

quiet, clean, very friendly staff and very convenient location for us. breakfast was excellent!

swimming pool was closed for a reason i don t know

pool was closed the entire time

laundry facilities

loved the breakfast and it was good that they had laundry facilities

paying for laundry

the breakfast was amazing and the dining area was clean

our room/bathroom/kitchen was spotless and very roomy

didn t have any plastic laundry bags

if you are traveling with kids....snacks and menu items are extremely limited and pricey.

separately, the website does not mention that the pool, gym, and breakfast are not available at the property

if you are traveling with kids....snacks and menu items are extremely limited and pricey.

the first night we arrived the check in person also told us she would mix us a drink at the bar because they

laundry service, fitness center, snacks and drinks available 24/7

the pool was very nice and we used it several times due to rain or keeping our oldest busy while his

i understand it s pet friendly, as i did have my dogs with me, but after 6 hours of barking i had had enough

good parking and location

loved the fireplace and the fully equipped kitchen. the bed was perfect.

was very late so i decided to spray the room sweep and mop the floor and wash my sheets at their laundry facility

laundry roomcost a little to much.

everything including the pool and laundry room.

spacious room, laundry area, and good location

we could hear every door shut and the laundry room 4 rooms down the whole time

room was clean, guest laundry unfortunately not

also, laundry facilities at hotel made it nice to not have to bring home dirty laundry

being on 4th floor with a pet

nice clean pool and hot breakfast with several options

was not aware that the gym was closed and there was no hot breakfast

pool wasnt open yet. wasnt the motel or the staffs fault. inspections, ya know.

location was great. did not do the breakfast!

was disappointed that the pool was not available

breakfast was all carbs, which does not suit for diabetics.

parking is odd.

round about annoying parking was not good

the pool was very nice to relax in

the pool was a bit cold so we did not swim as much as planned.

bar nautical nook was closed

great location. clean. great breakfast.

room very clean very quiet very nice staff dog friendly with grassy area self laundry functional and clean gym

only thing i would recommend is having a laundry app that you can use to pay for the laundry verses having to

the pool was closed

convenient, free parking

with big refrigerators and dishwashers and real silverware and porcelain plats evan when it's pet-friendly need

the laundry room was

the spacious room and the facilities such as laundry and full kitchen made us really relaxed

elevator, gym, pool, and free laundry

laundry room

no pool or laundry due to construction

laundry room was clean with $1

the breakfast, the heated pool, and the cleaness and comfy beds.

a little bummed that the pool wasnt available. we found out at check in.

amenities , breakfast, pool,wifi etc in

not a dislike but the indoor pool was fairly small.

dinner was very good. casey the bar supervisor was excellent.

the pool was open until 11pm so the kids got to enjoy that

breakfast was really good. we love the location.

i didn't like paying for breakfast, but it was good and reasonably priced.

they also have a few parking spots in a underground parking under the hotel, which is convenient and safe

exterior pool on the main level looked pretty inviting

the staff is very friendly and helpful the decor is stylish. i love the gym and pool.

the staff is very friendly and helpful the decor is stylish. i love the gym and pool.

also couldn't connect to the wifi despite entering the correct information

there's no free wifi.

they had a guest laundry which was so helpful as we needed to do washing excellent restaurant within walking

the bathroom was very spacious and the room had a fully furnished kitchen

pool was closed for maintenance the two days we were there and there were areas not cleaned well on

great staff & the rooms are clean, breakfast was great, price on point

pool was out of order

there was a group, a kids football team that was running around in the hallway, fitness area, etc

don t know if it was this location but it was too many pets

breakfast could be a lot better - lots of choices and a very early start to the service in the

the pool water was very cold.

iron in the room, i always like some sort of continental breakfast, and had to ask for a complimentary water

no laundry

pool or laundry like the tru hilton in florence sc we were disappointed

strategically ramp style walkways from sidewalk to facilitate use of carts in the back parking lot

was very friendly, hotel clean and efficient, and most important for this trip, it is pet

cleanliness location modern looking breakfast

we had to ask for a room card, so we wouldnt get lock outside and we were able to go into the laundry room

i like the fast wifi,the pool and the gym. the room was also well kept.w

the parking was horrible... need more handicap area.

the pool was super clean

really enjoyed the indoor pool.

in the lobby and breakfast area not to mention all the noise from people going in and out of the laundry room

the breakfast was a nice change!!

comfy bed, nice/clean room, free breakfast/coffee, free wifi, refrigerator in room.

very accommodating to pet owners, clean, comfort, good staff

of construction workers staying there smoking pot in the parking lot

ice maker or laundry on the floor we stayed on

that the pool,laundry room,and fitness room were out of order.

with the laundry and dryer

gave me room across from laundry room

my room was right across from the laundry room so the people working were very loud.

shopping or restaurants near hotel, outlets not working in the bathroom, no restaurant or guest laundry room,

convenient location off of the interstate. breakfast was above average for this type of hotel.

friendly, helpful staff. nice quiet area, great pool.

pool was closed,cleaning rooms only if you requested,and no breakfast

breakfast was very good

rooms, guest laundry on site indoor pool,spa, and exercise room

kitchen was nice in nice area

breakfast buffet!! ?z

you pull out the sofabed there was no room to move into the kitchen area

kitchen area no paper towels

attempt to use guest laundry services, only to find that the detergent machine was out of order

i was in a pet friendly room

the pool was very nice

the pool wasn't open

everything but parking.

hotel has no laundry facility and on booking it stated that it did

we took the kids to speedway for breakfast sandwiches

greeting on our tv were extra little touches that put this hotel over the top, especially for our kids

room, comfortable bed, nice variety of food choices at the breakfast bar

great staff. clean. breakfast was outstanding. location next to novant hospital was ideal for us

the tv, microwave, refrigerator, and the wifi did not work.

would have been nice to have been advised about the $25 pet fee at booking.

room service once, had to go to front desk multiple times to get our towels and trash bags, the wifi password

wish had more parking closer to rooms

the only thing i would suggest is maybe upgrade the pool and add some more lounging chairs

there was no place to do your laundry

cleaning crew just throw all linens and dirty laundry outside of the rooms and stay there for hours

i loved that it had a bar and restaurant style menu

went in my room and my kids found candy pieces circling around the bed and under the desk

weekend front desk staff was great. helped solve many issues....early check in.

pool was closed! shower was cold and our room was right next to the laundry, so noisy!

they accused me of having a dog and charged me an additional (unauthorized) $51 for having a pet

my door didn't double lock and the continental breakfast was skippy

breakfast choices were very limited; they had oatmeal packets, bread, and a couple of bagels

i only seen bagel, bread, and cereal not really a breakfast for the ones who don t eat this

breakfast isn't included and neither is the laundry room

it was good to have a buffet style breakfast, laundry facilities appreciated and the gym was well equipped

i didn't use the pool, gym or laundry because it was only a one night stay but they were available there

the laundry app wouldn't work so we couldn't do laundry .

i loved the laundry room on the 7th floor

therefore, i am requesting that our laundry services at the hotel be provided free of charge

there is also a laundry room for guests staying long enough to need it

the location of the gym was not good

just wish it had breakfast

my kids said the wifi was a bit slow, but i found that to be the case in charlotte in general

room was close to ice machine, elevator and laundry room

a muffled leaf blower humming sound that we could only determine might have been coming from the laundry area

spotted just down from our room there was a laundry with washer and dryers large too

there was only 1 guest laundry facility in the whole building of 5 floors

to many kids in. the pool

guest laundry did not work at all

sometimes very noisy and laundry was always busy.

my phone worked better off of wifi than it did when i was connected

loved the gym and pool.

and they were out of the original waffle mix which that s the only thing i would eat same as my kids

there was no internet, no laundry, no fitness room

the laundry setup could use some improvements, but it s not a major problem.

price, location, fairly quiet, shade, plenty of parking.

the gym was clean but sanitizer was empty

they're renovating and the pool and gym is closed.

and i feel like there should be a coin machine and small laundry soap/fabric softener/bleaches vending with

staff were somewhat loud in my hallway since my room was next to the laundry room and upper floor customer was

wifi didn't want to work either

wifi

greatly appreciated the early check in. lots of restaurants within walking distance.

staff, cleanliness, updated look, on site laundry

it was easy access how the breakfast room was set up and availability of breakfast

no smoking out side the pool area

property was easy to find with ample parking

my husband said they should put a shelf in the shower to put stuff on, and parking is a little limited right

having a hot breakfast was nice and so was having a laundry room

as i recall this staff member had to stop laundry and be pulled into making eggs

parking for larger transit vehicles isn t good

wifi access not good. front desk personnel lacking

clean, breakfast, close to where we were going. good value

i love the breakfast and the room.

there is almost no parking every night

was no breakfast served

was clean , there was some shooting near the parking lot one night

breakfast, they had a lot of choose for breakfast which was nice

location and surprised laundry use was free during pandemic.

weekly housekeeping but there are laundry facilities, and you can get new towels whenever you want

kitchen area was furnished with basic supplies, on site laundry was at no charge to guests, common areas were

the outside grill area the laundry the fact that it has a kitchenette in each room

parking lot had no lights at night

door to enter on wrong side slow toilet needed more flushes to clear toilet too low and small laundry dryer

the pool was closed for maintenance-the indoor pool for the kids was the major reason i chose this hotel

we planned on letting the kids swim during our stay between practice and competition

my only concern was that the pool was closed.

pool was closed the days we visited

i don't like the way they don't have a laundry room.

good location, nice pool

breakfast was good also

little stressful planning a trip with a new pet

pool small

there was no where to sit in laundry room while waiting for machines to stop

laundry not working well, as well the clothes come out smelling really bad

i loved the gym and everything was clean. laundry prices were great!

it needs a fan in the laundry room! super hot in there when doing clothes.

the laundry was a huge help and affordable

our room was right next to the laundry room so we heard washers and dryers a good bit

good location and glad to have laundry on site.

hotel has a fitness center and laundry available

also the gym

and it's one of the very few hotels that still has breakfast

there were kids knocking on random doors at all hours of the night

breakfast was very nice

breakfast over at 9:30

free parking and free wifi

breakfast was good there were a lot of different options and everyone in my party was able to enjoy

laundry self serve facilities was not allowed to use due to risk of freezing pipes with no other

quick and easy check in. love the on-site laundry and breakfast goes until 930!

worst part is that it was supposed to be a non- smoking room and we had to sign a release saying we'd pay extra

the room service was not completed - the wifi did not work one night?

easy access to parking

laundry was broken, so could not wash clothes during my extended stay

pleasantly surprised with excellent breakfast biscuits with sausage, cheese & egg

was closed, we specifically searched for a hotel with a pool so my kids could swim during our down time while

it seemed a little older, then others, but still a good value. very limited parking

the house keepers and the kitchen staff were also super friendly and helpful

free laundry, friendly staff

staff was friendly room was clean free laundry was great food pantry was stocked

& unlike other extended stay hotels come with everything you need to cook, clean, shower & do laundry

clean , free laundry service , everyone so pleasant and welcoming

free laundry

breakfast had a great selection, and fresh coffee plus located in a plaza for shopping and dining

breakfast was able to accommodate just about all dietary needs

just wish breakfast would offer different hot items for those staying multiple days

pool was clean

pool was nice

there isn't a laundry room.

don't expect a lot from a hotel breakfast, but the offering on our stay was definitely below par

weren’t aware of until we arrived, and would have been annoying if we were travelling with the kids

they should give you the wifi password when you check in! couldn t find it!

being able to leave my car at the hotel for a small daily fee saved me money on airport parking

hope you have self service laundry area.

room next to ice machine & laundry guy who smoked weed outside our room

parking lot is small

chair in the kitchen was uncomfortable stained and low to the table the couch was uncomfortable and

everything was very clean and they allowed us to park our truck and trailer in the parking lot!

good breakfast , nice room , helpful staff

the continental breakfast was delicious specially the option of egg whites!

like the countertops in the kitchen area not wiped down

location, room size (one bedroom king), pet friendly with great walking areas, hot breakfast,

gym was lackluster

laundry, spacious, great great breakfast

the laundry room is a bit warm but was very appreciated a little expensive

when i asked the front desk clerk she acted as if i was putting her out bc she had to go to the laundry room to

we couldn t get any signal on the kids or family networks

was also a wire with exposed wires on the air conditioning unit, as someone traveling with small kids it made

easy to check in and check out. very clean and laundry is very easy...

no hot breakfast, but i understand that things are different due to covid.

the location is very quiet. they have an indoor pool and a great breakfast option.

breakfast was decent

could use some updating in the rooms. pool could use some tlc and updating also.

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

room was spacious and had a kitchenette

location was great nice hotel, loved the indoor pool and gym area. rooms were spacious.

location was great, kitchen had a lot of amenities that we loved.

parking was easy and convenient

smelled like cigarettes and wet carpet, constant noises through wall from staff or laundry room all night, decor

comfy bed, good gym, close to other amenities. friendly and helpful staff.

the bar... and room service

no room service

nice beds, good wifi connection

a nasty attitude and when i came to the front to get some wash cloth was told their waiting on laundry

breakfast was not included and the wifi was poor !

the bar and modern room

oom and bed were excellent. x bar and bistro were good.

i love the facility, the room and the pool

the laundry room was out of order. i really needed that for the amount of time we stayed

breakfast was kinda blah-but it was free!

i like that they have free breakfast and it was very clean

the swimming pool was shut down

the breakfast hostess was excellent and delicious