in the lobby and breakfast area not to mention all the noise from people going in and out of the laundry room

the pool was closed. bathroom sink was clogged and drained slowly

i do not own a pet and did not have any animal with me

tv was an issue no instruction in the room, weak signal poor wifi weak signal

wifi sucked, kept cutting off or disconnecting, no fox news channel on the tv, no hot breakfast

hotel has no laundry facility and on booking it stated that it did

pool was in odd place and closed early

greeting on our tv were extra little touches that put this hotel over the top, especially for our kids

the kids enjoyed the complimentary cookies too

i usually don t eat a great deal for breakfast, but, it certainly looked fresh and appetizing

my room was right across from the laundry room so the people working were very loud.

laundry facilities weren't working when we stayed

with the laundry and dryer

that the pool,laundry room,and fitness room were out of order.

ice maker or laundry on the floor we stayed on

this hotel doesn't provide any breakfast right now but the previous one from this network in roanoke have us

parking was tight

being pet-friendly, i recommend getting rid of carpet in the rooms as they tend to hold odors

there could have been more parking spaces available.

too was clean pool was clean breakfast was available but i didn't get up for it

the outside grill area the laundry the fact that it has a kitchenette in each room

kitchen area was furnished with basic supplies, on site laundry was at no charge to guests, common areas were

weekly housekeeping but there are laundry facilities, and you can get new towels whenever you want

location and surprised laundry use was free during pandemic.

with a request for a bottom floor room because we are elderly and we re traveling with a small pet (which we

staff, cleanliness, updated look, on site laundry

convenient location and great parking options to see vehicles from your room.

would have liked to have known bar was closed and breakfast when i reserved room

breakfast was good

the only thing was the restaurant was closed so no bar and no breakfast

door to enter on wrong side slow toilet needed more flushes to clear toilet too low and small laundry dryer

the pool was not open

the pool was closed for maintenance-the indoor pool for the kids was the major reason i chose this hotel

small hotel sizeand three floors was easy to get to room quickly, easy close and plenty of parking

pool was closed the days we visited

attempt to use guest laundry services, only to find that the detergent machine was out of order

was very clean and comfy and the breakfast was awesome!

was nice to have a nice breakfast instead of a bagged one

well lit parking lot. _

the pool was closed . it was a very hot day great to be in the pool .

neat and clean and we got the room we requested. breakfast was really good!

my kids loved that there was tea and hot chocolate available in the lobby during non-breakfast hours

this allowed us to watch tv together after putting the kids to bed, which was an unexpected treat

breakfast was good there were a lot of different options and everyone in my party was able to enjoy

i used the gym in the morning and evening

good breakfast , nice room , helpful staff

breakfast food choices could have had a bit more variety day to day

it was only for one night, i wiped down everything in both rooms, living room, and definitely the kitchen

facilities and breakfast

like the countertops in the kitchen area not wiped down

shopping or restaurants near hotel, outlets not working in the bathroom, no restaurant or guest laundry room,

breakfast was great. staff was friendly and room was very clean

gym and pool good and finally breakfast was the best for choice we had

the breakfast was delicious

the breakfast was great

as i recall this staff member had to stop laundry and be pulled into making eggs

having a hot breakfast was nice and so was having a laundry room

great parking

parking

clean, breakfast, close to where we were going. good value

the laundry setup could use some improvements, but it s not a major problem.

there was no internet, no laundry, no fitness room

the wifi kept on going on and off

wifi was not secure and i kept getting booted off

they have smoking rooms available which is a rarity in today s time.

pool was closed! shower was cold and our room was right next to the laundry, so noisy!

room was and smelled clean even though i had a pet room and pet.

the breakfast

pool was closed for maintenance

i like the pool and was kinda quiet, also had a nice lobby and breakfast area

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

room was amazing! breakfast delicious! staff super friendly!

wifi was disconnected at around 8am while we were still in the hotel and we had not checked out

clean room, nice kitchen area, comfy beds, new bathroom, pet friendly , convenient

heat units were very loud when they turned on. gym didn't have towels or wipes.

when i asked the front desk clerk she acted as if i was putting her out bc she had to go to the laundry room to

the laundry room is a bit warm but was very appreciated a little expensive

laundry, spacious, great great breakfast

room was very clean wifi worked very well

good lighting in the parking area

easy to check in and check out. very clean and laundry is very easy...

breakfast was excellent, bed and pillows was like a dream came true : )

we loved the pool area! the staff was wonderful! thank you !

the beds were super comfortable. the breakfast was great.

the staff was friendly, the place was clean and comfortable, there's a swimming pool and a gym, and a hot

clean, very large suite. comfortable beds, nice boxed breakfast.

price for pet plus bringing him in side doors (no lobby, no elevator)

she efficiently checked us in while informing us of the hotel pet policy

pricing, pet fee very high

great staff and very good breakfast

smelled like cigarettes and wet carpet, constant noises through wall from staff or laundry room all night, decor

hotel was under complete renovation. noisy chaos. no parking.

stalled vehicles no parking

room service was closed on saturday

room service wasn t available but it showed on the website

the laundry room was out of order. i really needed that for the amount of time we stayed

my kids and i stayed for about 2 weeks due to us moving and the staff was not inviting at all

i like that they have free breakfast and it was very clean

the swimming pool was shut down

the pool was not available

nice features in kitchen of suite. good bed and pullout. shower worked well. two tvs.

the pool was a bit cold so we did not swim as much as planned.

the hot breakfast was more extensive than i expected

great breakfast and coffee. loved the rooms. hotel lobby was great.

there was a mini kitchen in the room and the bed was very comfortable

a nasty attitude and when i came to the front to get some wash cloth was told their waiting on laundry

pool closed entire 3 day stay, microwave inoperable, carpet in room stained, and hvac would not

we have a pet; however, i did not realize the location was pet friendly and was going to leave the pet with a

the commode did not flush and the pool was out.

weekend to come the weather wasn t what i thought it would be i really wanted to get in the pool

the pool water was very cold.

pool and bar is awesome

the pool was great!

confusing where to order the breakfast

pet friendly and wonderful staff

no laundry

pool or laundry like the tru hilton in florence sc we were disappointed

modern design; cleanliness; friendly staff. good parking

with simple, geo-friendly materials, even food ideas (like the cardboard water containers) and gym was open 24

convenient location and pet friendly

the laundry person had disappeared on her so i had to go get them which was fine

friendly staff. breakfast included. laundry available. we'll situated.

pet fee is too high!!

didn't eat breakfast i woke up to late and had to go very clean

low pet fee, close to destination

only thing i would recommend is having a laundry app that you can use to pay for the laundry verses having to

room very clean very quiet very nice staff dog friendly with grassy area self laundry functional and clean gym

my kids couldn t eat the sweetened yogurt or a weekend waffles so they only ate a plain bagel every

there are restaurants right in the parking area

a little more breakfast choices

laundry room was clean with $1

pool smelled very odd and my kids got out after less than 5 minutes (they love swimming)

size was great, bed comfortable, room was clean, breakfast was better than most similarly priced hotels

the pool area looked like it needed to be painted

the breakfast was practically nonexistent

they had a guest laundry which was so helpful as we needed to do washing excellent restaurant within walking

gym was very small the breakfast area was very poorly laid out and frustrating/ very few seats

pool had a little to much chlorine

but the kids had fun and our stay was nice

pool was closed for maintenance the two days we were there and there were areas not cleaned well on

laundry area was also well kept

no pool or laundry due to construction

the spacious room and the facilities such as laundry and full kitchen made us really relaxed

laundry room was out of commission during my stay so i didn t get to use the facility

laundry room

friendly staff, cleanliness, great beds, being on the fifth floor, great pool and location.

underground parking & loading area is out of the rain. underground charging is great

floor was a pleasure food was delicious although we did not have a car, we appreciate the free parking

things that were the hotels and put them in a orderly fashion for them to gather and take to the kitchen, but

awesome staff, bar was great! room spotless and set up nicely. breakfast was very good!

breakfast was good , but the waffle house was amazing.

my kids favorite part i m sure was the pool

plenty of free parking

some of the gym equipment was malfunctioning

i told them i would be traveling with my two kids and even booked a room that was said to be big

on top of that the room, laundry, and even parking was perfect

didn't have laundry powder available to purchase for their laundry machines

i was told there was no packets, none in the kitchen

clean, easy parking well-maintained good experience

i had problems connecting to the wifi also

our room was directly across hall from laundry!!!

laundry room venting machine had thing in wrong slots still after three day being told

bed was hard and the room was next to the laundry room, noisy!!

used the laundry

more breakfast options.

laundry lady s need better eyes as there were old chips left in cabinets, one bedspread was

hotel was conviently located, nice breakfast, easy check-in and check-out, sufficient parking

breakfast could have been better, key kept not working

the breakfast area was always clean and someone was there if you needed help

rn) in the black out curtain, property is across the street from several restaurants and their parking lots were

rooms, guest laundry on site indoor pool,spa, and exercise room

like to have more useful items in the kitchen as well as ice in the refrigerator, perhaps a larger refrigerator

there for soccer tournament and had lots of kids at hotel, with that said was still very quite and had a great

the kitchenette was not cleaned and not restocked

indoor pool and gym and late hrs access

not enough people in housekeeping to get the laundry cleaned and back on the beds

great a/c and water pressure and concert shuttle

the pool and gym were well maintained and clean

also the free shuttle service to nearby shopping mall was a bonus we took advantage of for my mom

website says there is a free shuttle service to local areas but when we asked the lady at the front desk she

i'm only a bit sad that i didn't get to try the pool

breakfast was great and the kitchen staff even better

the pool was not properly clean.

the kitchenette was great! didn t know that was in the room!

breakfast good, parking okay though cramped for a big van, great location.

also love the fact that it had a laundry facility for the guests

pictures show kitchenette but there's only a dorm size refrigerator in the room. misleading

was resurfacing the parking lot

not enough parking spaces. i could hear traffic noise in my room.

breakfast. pool. staff

staff very nice ...good location ....perfect fit laundry room big plus

was very late so i decided to spray the room sweep and mop the floor and wash my sheets at their laundry facility

everything including the pool and laundry room.

spacious room, laundry area, and good location

laundry roomcost a little to much.

laundry service, fitness center, snacks and drinks available 24/7

of parking

nice spacious room and bathroom. the kitchen was a plus

the little kitchen area in our room

please have spray for gym equipment

didn t have any plastic laundry bags

even helped with bags because i had small kids

the bar and little cafe were closed, which isna ? ? t their fault, but a bummer.

pool room was out of towels

easy to find and great parking

is a swimming pool

also they didn t tel me it was an extra charge for having my pet

the room service food was just okay. the service was amazing, though.

liked the unique lobby - it has a small water feature and glass elevators which my kids really enjoyed seeing

great amenities included at the hotel , free full breakfast bar plus free happy hour

laundry facilities

paying for laundry

loved the breakfast and it was good that they had laundry facilities

lady beside us had a barking dog, which i had thought this was a pet free hotel

the facilities and gym were clean

the laundry app wouldn't work so we couldn't do laundry .

i loved the laundry room on the 7th floor

breakfast isn't included and neither is the laundry room

it was good to have a buffet style breakfast, laundry facilities appreciated and the gym was well equipped

had to drive our wet clothes to a laundry mat to dry them

was no breakfast served

breakfast was a plus and it was delicious

we stayed in was beautiful and in very good condition, staff was always attentive if needed, the pool was a nice

the pool. it was dirty.

no inside pool

a muffled leaf blower humming sound that we could only determine might have been coming from the laundry area

there was only 1 guest laundry facility in the whole building of 5 floors

room was close to ice machine, elevator and laundry room

spotted just down from our room there was a laundry with washer and dryers large too

the snack time for kids was a bonus as well as the adult beverages time

there was no place to do your laundry

cleaning crew just throw all linens and dirty laundry outside of the rooms and stay there for hours

early check in and female office staff had me sit, when i saw someone else check n w male staff i

a lake cute lake to walk with your special someone and even a park for the kids

wifi service wasn t strong

there is also a laundry room for guests staying long enough to need it

therefore, i am requesting that our laundry services at the hotel be provided free of charge

it didn't have a kitchen to give you a good breakfast only food like you get off a lunch truck and you said

was hoping that continental breakfast was included.

only thing that i was a little upset about was they're not being any breakfast anymore

paying for parking, breakfast, and wifi

there's no free wifi.

they took our credit card before telling us that we had to pay a non-refundable $150 pet fee for my therapy

a bit pricey and pool needs cleaning on first day.

misleading information about wifi

and i feel like there should be a coin machine and small laundry soap/fabric softener/bleaches vending with

staff were somewhat loud in my hallway since my room was next to the laundry room and upper floor customer was

microwave keeps shorting out the wifi needs to be stronger we were unable to use it and the tv wouldn't connect

with small dog and paid an outrageous 75$ for pet to stay on top of room charge

parking a u haul was a little difficult. it was getting late though so that is why.

i don't like the way they don't have a laundry room.

sufficient gym

breakfast was good also

car got broken into last night in the hotel parking lot

nice pool

good location and glad to have laundry on site.

hotel has a fitness center and laundry available

our room was right next to the laundry room so we heard washers and dryers a good bit

wifi no connection

and it's one of the very few hotels that still has breakfast

needed laundry bag in room.

laundry not working well, as well the clothes come out smelling really bad

an inside/outside coverage with ample seating and towels with a nice sized fitness room and guest laundry next

there was no where to sit in laundry room while waiting for machines to stop

laundry equipment needs to be updated

laundry was broken, so could not wash clothes during my extended stay

choices for breakfast was very, very good

parking lot is a bit small it can be tough with a 3/4 ton truck but when i m here i try to come

was closed, we specifically searched for a hotel with a pool so my kids could swim during our down time while

needed more parking

quick and easy check in. love the on-site laundry and breakfast goes until 930!

laundry self serve facilities was not allowed to use due to risk of freezing pipes with no other

notify customers that no breakfast

clean and comfortable. wifi works great. the staff are exceptional. breakfast also.

no gluten-free breakfast cereal no decaf coffee no almond milk

breakfast was able to accommodate just about all dietary needs

didn t have breakfast. access to parking lot littletricky with busy traffic

of available parking, staff was friendly

just wish breakfast would offer different hot items for those staying multiple days

kids above us jumping all over the bed and rooms and running in the halls till 5:30 in the

there isn't a laundry room.

breakfast was fresh and good. good variety.

i liked the beds, the clean bathroom.and the amazing breakfast.

a bit dated. gym could be better.

had to close the pool early thanks to some kids

hope you have self service laundry area.

room next to ice machine & laundry guy who smoked weed outside our room

room, we didn't use the outdoor pool but saw others enjoying it, rooms were spacious with full kitchen, two

wasnt a whole lot of parking, but we were ok with the parking spot we got behind the hotel

the beds were soooo comfortable and the continental breakfast was amazing!

comfy beds, soft thick white towels and free coffee and free laundry

free laundry

clean , free laundry service , everyone so pleasant and welcoming

my accommodations the ability to do laundry the location and the staff .

was soooo comfortable and laundry was free which was nice to be able to wash a few things before we went home

the floors are sticky the laundry room has 2 big trash bins that smelled horrible

i haven't ever did laundry in a hotel and that experience was actually good

breakfast is important to most of people as they begin their days

no breakfast yet

dirty, no wifi, no microwave in room. overall very cheap environment.

ice room and laundry accessible

find that the back of the house need to have more attention, (example) the laundry must be looking more clean

have a guest laundry which is open from 6am to midnight everyday

breakfast was provided, and good

the breakfast wasn t good

laundry service was not available as washer was down

were stuck as a result of a missed connection and it was very close to the airport and the shuttle service was

and other things this hotel it's clean, and friendly services, free breakfast, i love there pool

the staff, the room was clean, the beds were comfortable and the pool the kids loved it

a little annoyed i had to get the kids out the pool and walk dripping down the hall way but other than that

i always saw house keeping cleaning. i liked the laundry and gym facilities

the laundry facility was out of service ago we couldn't do our laundry

the need some caulking in the bathroom, sanding and painting, the sheets apparently came out the laundry with

hallways floors was dirty, laundry machine was out of order and i couldn't sleep with all the noise that was in

laundry room, pool , workout equipment( treadmills), and ice machinea all out of order and was for