shopping or restaurants near hotel, outlets not working in the bathroom, no restaurant or guest laundry room,

the hotel is also right beside the interstate so it's very loud when you're in the pool

got fixed for last day it was covered in bugs on top of the smell from the freshly refinished parking lot

very clean excellent breakfast!

breakfast was great. staff was friendly and room was very clean

pool was closed! shower was cold and our room was right next to the laundry, so noisy!

pet friendly is most important! the room and facility were clean.

will the breakfast can be better, they can add a lot more to anything..

get a heater for the pool

you get coffee with breakfast but that's it

there was no internet, no laundry, no fitness room

the laundry setup could use some improvements, but it s not a major problem.

no rental of roll away cot for one of my kids

unit needs filter cleaned- myself and both my allergy prone kids were up from about 3 am with coughs and sore

our kids bathroom was fine

as i recall this staff member had to stop laundry and be pulled into making eggs

having a hot breakfast was nice and so was having a laundry room

s small and comfortable and the pool is always open

clean rooms, pet friendly, continental breakfast very good, pet friendly restaurant next door

room was clean and beds are comfortable. pool was nice and clean.

the breakfast options were great!

round about annoying parking was not good

parking is sufficient, breakfast is good

nice features in kitchen of suite. good bed and pullout. shower worked well. two tvs.

there was a mini kitchen in the room and the bed was very comfortable

the hot breakfast was great to wake up to and so many restaurants and shops was in walking

location, room size (one bedroom king), pet friendly with great walking areas, hot breakfast,

the continental breakfast was delicious specially the option of egg whites!

it was only for one night, i wiped down everything in both rooms, living room, and definitely the kitchen

ample parking

door to enter on wrong side slow toilet needed more flushes to clear toilet too low and small laundry dryer

the grab bar was too far away

my only concern was that the pool was closed.

comfy bed, easy parking, daughter was happy with the tv channels, balcony was a nice surprise.

pool closed. no discount not good with kids

staff, cleanliness, updated look, on site laundry

was cold at the hot bar and the elevators went down so we had to walk all the way down to the pool elevators

would have liked to have known bar was closed and breakfast when i reserved room

website said pet friendly. got there and they told me they were not pet friendly.

a choice for gluten free at breakfast

weekly housekeeping but there are laundry facilities, and you can get new towels whenever you want

location and surprised laundry use was free during pandemic.

the outside grill area the laundry the fact that it has a kitchenette in each room

kitchen area was furnished with basic supplies, on site laundry was at no charge to guests, common areas were

00 pet fee that was non refundable

with the laundry and dryer

that the pool,laundry room,and fitness room were out of order.

my room was right across from the laundry room so the people working were very loud.

ice maker or laundry on the floor we stayed on

laundry facilities weren't working when we stayed

teenage son and nephew had such a great time in the lounge lobby /gym/ pool area , all open 24 hrs

breakfast, small rooms for king size bed, and bed too soft which for some might feel great but that

microwave in the rooms is terrible when you have kids and they want something quick

especially liked the lobby bar to relax and unwind

pool and bar is awesome

pool or laundry like the tru hilton in florence sc we were disappointed

no laundry

well lit parking lot, friendly check in, clean room, very comfortable bed and topped off with breakfast bar

wonderful healthy offerings for breakfast

beds were comfy and there was plenty of parking

in the lobby and breakfast area not to mention all the noise from people going in and out of the laundry room

cleanliness, quiet, good breakfast

because of covid, i am sorry i didn't get to use the gym, pool or have normal offered breakfast.

nice size room and it was pet friendly which was convenient

comfy bed, nice/clean room, free breakfast/coffee, free wifi, refrigerator in room.

room very clean very quiet very nice staff dog friendly with grassy area self laundry functional and clean gym

only thing i would recommend is having a laundry app that you can use to pay for the laundry verses having to

my kids really liked it

the room was perfect my grandchildren loved the pool

there are restaurants right in the parking area

hotel has no laundry facility and on booking it stated that it did

room, comfortable bed, nice variety of food choices at the breakfast bar

very clean, friendly staff, parking and an exceptional breakfast option.

the breakfast

everything was great, we stay there every time we visit our kids in huntersville.

laundry room was clean with $1

nice & clean. great breakfast and kids enjoyed the pool

the breakfast, the heated pool, and the cleaness and comfy beds.

great room, breakfast and staff.

the breakfast, the heated pool, and the cleaness and comfy beds.

they had a guest laundry which was so helpful as we needed to do washing excellent restaurant within walking

chlorine was a little strong in the pool room

breakfast could have started earlier.

but the kids had fun and our stay was nice

loved the staff. great rooms and wonderful hot breakfast

bar staff was also incredible

underground parking & loading area is out of the rain. underground charging is great

was no wifi so i had to go off property to use internet

get to enjoy our breakfast (that was included in our stay) because they didn't start serving until 7 am on the

we spent some time at the bar and had a great

laundry room was out of commission during my stay so i didn t get to use the facility

chose it because it had laundry facilities. rooms were clean

laundry area was also well kept

no pool or laundry due to construction

the laundry room was

did not like the fact i asked for a late check out due to my son’s tournament didn’t start until 2pm…i

price only two things i didn t like trash in room beside night stand and front desk said the pool would not

especially when the room had already been booked way ahead of time and the parking lot was definitely not full

the breakfast....it could have been better but worked.

lots of parking convenient location and i had 2 dogs with me, the

attempt to use guest laundry services, only to find that the detergent machine was out of order

they were friendly and accomadating for us and our pets. very clean and comfortable.

the pool was not open.

everything was as it should be. very clean. breakfast was very good.

pet hair on the floors as my wife and child both are allergic

great complimentary breakfast each morning

breakfast was very good

i wish there were more options for breakfast.

this allowed us to watch tv together after putting the kids to bed, which was an unexpected treat

the bathroom was huge.the lady serving breakfast was so nice

laundry was broken, so could not wash clothes during my extended stay

was closed, we specifically searched for a hotel with a pool so my kids could swim during our down time while

the wifi did not work i was forced to use my hot spot off my phone

the parking could have been better

parking lot is a bit small it can be tough with a 3/4 ton truck but when i m here i try to come

laundry self serve facilities was not allowed to use due to risk of freezing pipes with no other

quick and easy check in. love the on-site laundry and breakfast goes until 930!

notify customers that no breakfast

was able to get an early check in, which was very useful so i could put my bags in the room while i went to the

neighbors smoking cigarettes & pot smell came into my room via the a/c

breakfast was really good! the pool was open and clean. all staff were very helpful and nice!

comfortable bed. enjoyed the pool. great restaurants nearby. walked around lake norman.

wish the pool was open later than 10:00!

there really was nothing wrong with my making reservations, to parking, to checking in or checking out, excellent

there was a basketball tournament near by and a bunch of kids were there

there isn't a laundry room.

great experience except for the paper thin walls. my kids were traumatized

parking lot shared with cracker barrel, which was walking distance

had to close the pool early thanks to some kids

we left very early in the morning so did not have breakfast but there was fresh coffee at 4a

hope you have self service laundry area.

room next to ice machine & laundry guy who smoked weed outside our room

breakfast was always wonderful and the staff were always super helpful and nice.

breakfast choices were excellent; everything was fully stocked and clean

chair in the kitchen was uncomfortable stained and low to the table the couch was uncomfortable and

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

the staff was welcoming, everything was clean, breakfast was good in the morning, overall a great stay

the carpet was so gross

breakfast was fine and, the parking was quite well

rooms are huge and love the kitchen area

when i asked the front desk clerk she acted as if i was putting her out bc she had to go to the laundry room to

laundry, spacious, great great breakfast

the laundry room is a bit warm but was very appreciated a little expensive

was also a wire with exposed wires on the air conditioning unit, as someone traveling with small kids it made

when i booked our stay it was noted that there would be four people, two adults and two kids

easy to check in and check out. very clean and laundry is very easy...

good parking

truck got broken into in the parking lot fully under the security camera, whats the point ofnthe camera

parking is not adequate

the staff was very pleasant and the breakfast was good the bacon was my favorite

the $75 pet fee was too steep

breakfast ran out fast (not a ding) just make sure you get there early

the swimming pool wasn't the most presentable

breakfast was good the location was perfect for everything that was needed

pet friendly and staff were very professional and friendly with myself and kind to my dogs

smelled like cigarettes and wet carpet, constant noises through wall from staff or laundry room all night, decor

clean and good facilities hot tub gym business center good breakfast

on the website it made mention of room service but not really any once we got there

room service was closed on saturday

the size of the pool area / gym could be bigger

the laundry room was out of order. i really needed that for the amount of time we stayed

couldn't use the pool.. but not the property fault

it was good. wifi a little slow and cleanliness was pretty good. staff was great

good parking clean and friendly staff. great breakfast!

the smell of marijuana in the hallway,by the pool and in the parking lot.

a nasty attitude and when i came to the front to get some wash cloth was told their waiting on laundry

the location right off the highway, plenty of places to eat nearby, nice clean building, great pool, comfy beds

of the pool

the bar and food area should stay open a bit longer

it was in a good spot and clean, nice fire pit and pool

on top of that the room, laundry, and even parking was perfect

didn't have laundry powder available to purchase for their laundry machines

nice hot breakfast and seating area

wifi was awful

plenty of parking, fast check in and checkout

bed was hard and the room was next to the laundry room, noisy!!

used the laundry

laundry room venting machine had thing in wrong slots still after three day being told

our room was directly across hall from laundry!!!

a bin for pet waste would be nice since a pet friendly hotel.

free parking, free breakfast, and great staff!

parking was very full

the room i reserved for 2 adults + 2 children; there were not enough sheets and pillows for the kids; the trundle

i told them i would be traveling with my two kids and even booked a room that was said to be big

always being loud, people constantly hanging out outside, fights breaking out in the parking lot

not enough people in housekeeping to get the laundry cleaned and back on the beds

it was too short. wish we had time for the gym and pool.

due to covid was not able to get in pool there was a big family already there

also the free shuttle service to nearby shopping mall was a bonus we took advantage of for my mom

liked the location of the hotel, the general appearance, plenty of parking, very clean, beautifully landscaped

laundry lady s need better eyes as there were old chips left in cabinets, one bedspread was

is not a lot of parking and we found near by restaurant customers taking the parking spaces

the breakfast area was always clean and someone was there if you needed help

the property smelled a bit old and in need of painting the gym was much too small and the pool was closed due

parking.

everything was perfect the room the breakfast was okay the hotel was just nice and beautiful and over exceeded

breakfast good, parking okay though cramped for a big van, great location.

the breakfast was very good and the staff was so nice

breakfast was just right. the hotel was very comfortable, and quiet. parking was convenient.

the breakfast and breakfast staff was very welcoming

also love the fact that it had a laundry facility for the guests

reason we chose to stay was the pool

the smell in the room smells like a gym

pool was closed. no notice of such online or told at check in

other than that everything was wonderful and i had a late check out bc i was literally glued to their comfortable

was very late so i decided to spray the room sweep and mop the floor and wash my sheets at their laundry facility

everything including the pool and laundry room.

we could hear every door shut and the laundry room 4 rooms down the whole time

laundry roomcost a little to much.

staff very nice ...good location ....perfect fit laundry room big plus

friendly staff. breakfast included. laundry available. we'll situated.

the laundry person had disappeared on her so i had to go get them which was fine

the breakfast.

a little more like in the parking area in front of the building i got back a little late and had to park at the

the water in the pool was dirty 2 days in row

we didn t utilize the pool, but it was open

it was a nice atmosphere. kids loved it.

pets

breakfast, happy hour, rooms, pool, gym

also we ordered room service and in the morning our tray was still outside the room

laundry service, fitness center, snacks and drinks available 24/7

loved the fireplace and the fully equipped kitchen. the bed was perfect.

to an event, parking was a challenge

breakfast can be better

enough towels at the pool

didn t have any plastic laundry bags

i liked having the balconies even though we didn't open the doors because of the kids but it was still a nice

easy to find and great parking

were booked solid so parking was tight

was conveniently located; however there were no complimentary snacks for the kids

laundry facilities

loved the breakfast and it was good that they had laundry facilities

paying for laundry

hotel breakfast was the best free breakfast at any hotel

the facilities and gym were clean

rooms, guest laundry on site indoor pool,spa, and exercise room

the bed was comfy and the kids loved

from pool, although staff tried to mop promptly; sleeper sofa when pulled out blocks access to kitchen and exit

the rooms were nicely remodeled and staff was personable breakfast was good

beds were comfortable and the gym was

i loved the laundry room on the 7th floor

had to drive our wet clothes to a laundry mat to dry them

the laundry app wouldn't work so we couldn't do laundry .

it was good to have a buffet style breakfast, laundry facilities appreciated and the gym was well equipped

i didn't use the pool, gym or laundry because it was only a one night stay but they were available there

breakfast was a plus and it was delicious

convenient location, big parking lot, and overall look of the facility.

like the free parking

room and common areas, convenient location, easy to access, adequate parking

small pool

a muffled leaf blower humming sound that we could only determine might have been coming from the laundry area

room was close to ice machine, elevator and laundry room

spotted just down from our room there was a laundry with washer and dryers large too

there was only 1 guest laundry facility in the whole building of 5 floors

oh yea free pet stay & wi-fi

there was no place to do your laundry

cleaning crew just throw all linens and dirty laundry outside of the rooms and stay there for hours

comfortable room, cleanliness, friendly staff throughout. beautiful pool area.

they don't have really anything for kids

the toilet would not flush, would have to call room service to handle it everytime

there is also a laundry room for guests staying long enough to need it

therefore, i am requesting that our laundry services at the hotel be provided free of charge

was hoping that continental breakfast was included.

reservation on here included breakfast and we paid for that but when we got there their kitchen has been closed

hotel doesn't serve breakfast, snack items are overpriced

there's no free wifi.

a bit pricey and pool needs cleaning on first day.

pool should be open until midnight as it is part of fitness center and swim at own

in - in second floor plus no parking gotta pay for that, wifi, and anything else you need

to pay for wifi unless you were a bonvoy member

staff were somewhat loud in my hallway since my room was next to the laundry room and upper floor customer was

and i feel like there should be a coin machine and small laundry soap/fabric softener/bleaches vending with

a big shower, microwave, fridge, hair dryer, tv, wifi, coffee pot,etc the hot breakfast was like a 4* hotel

pet friendly, convenient, pay at the property option

breakfast choices not everyone eats pork

i don't like the way they don't have a laundry room.

little stressful planning a trip with a new pet

the rooms are comfortable, staff is helpful and friendly, the hotel is clean and the breakfast is lovely

comfortable bed, great parking

com had the hotel listed having an indoor pool/spa

hotel has a fitness center and laundry available

good location and glad to have laundry on site.

our room was right next to the laundry room so we heard washers and dryers a good bit

free parking and wifi, complementary coffee

breakfast was simple, but good

guest laundry is available, but one of the machines was out of order

an inside/outside coverage with ample seating and towels with a nice sized fitness room and guest laundry next

it needs a fan in the laundry room! super hot in there when doing clothes.

laundry equipment needs to be updated

laundry not working well, as well the clothes come out smelling really bad

room was right across from the laundry room so, we was not able to sleep in with all the noise and yelling down

room was not far from the laundry room on the first floor, so it was a lot of back and forth noise

i wished there was a quest laundry

a shouting match with one of the overnight desk clerks over parking

just breakfast. but everything is excellent!!

clean , free laundry service , everyone so pleasant and welcoming

comfy beds, soft thick white towels and free coffee and free laundry

free laundry

was soooo comfortable and laundry was free which was nice to be able to wash a few things before we went home

- free laundry facilities was the cherry on top

was near lots of noisy areas such as the laundry room

not very good parking had to park in the back just felt kinda scary for a female alone

loved the cleanliness, we didn t have to ask for towels or washcloths and the breakfast was

minimal parking.

breakfast