room was not far from the laundry room on the first floor, so it was a lot of back and forth noise

room was right across from the laundry room so, we was not able to sleep in with all the noise and yelling down

i wished there was a quest laundry

swimming pool was dirty and filty and should be covered

breakfast was very good and well prepared and staff was friendly and helpful

we had to get a laundry person to assist us

hotel, great staff, very clean, breakfast is great and roomy dining area

pool not heated and opened

breakfast could have been better with more variety even with covid measures in place.

breakfast was good even though i came downstairs late so i was not able to get the hot breakfast

run out of towels, small fridge, no on site laundry, no back up generator if power goes out.

no breakfast cause of virus and pool not open due to virus and no laundry facility's here

i ve witnessed employees allow certain people to use laundry facilities which isn t allowed

was abandoned stroller, chairs, laundry hampers and such in back parking lot and side lot a bunch of people

i wish they had laundry services at the hotel.

was near lots of noisy areas such as the laundry room

i thought that breakfast should have ended at 10:30am.

breakfast, bed, how nice the bathroom and soaps were, the staff where really kind, and it made a

breakfast was amazing, wifi included, nice clean pool

breakfast offered was not very good

put me next to equipment room and across from laundry when hotel was not

at all the pillows were worn out flat this hotel need to do some major upgrades and besides the laundry room

the laundry room could be a little bit cleaner but i am not complaining

they need a laundry room for every floor

excellent breakfast

great location. breakfast was wonderful.

the breakfast buffet was amazing

i requested an allergy clean room/no pets + king bed

the breakfast buffet was excellent.

to covid regulations, my kids didn't get to swim because they can only allow a certain number of kids

laundry facilities

paying for laundry

loved the breakfast and it was good that they had laundry facilities

gym is in good condition and tv works, which is not always the case

friendly, helpful staff, beautiful rooms, spotlessly clean, great breakfast, free wifi, gym, lovely public

didn t have any plastic laundry bags

complimentary wifi was

and the pool is small

i would like the pool to have been at least six feet, lol

wifi did not work

laundry service, fitness center, snacks and drinks available 24/7

suit was fully equipped with all kitchen appliances like a regular apartment

breakfast can be better

the gym area needs to be cleaned.

the pool could have been a tad warmer-still shivery/chilly

everything was perfect the room the breakfast was okay the hotel was just nice and beautiful and over exceeded

i quickly grabbed a muffin and coffee the next morning, but from what i saw the breakfast items looked great

that we didn t get to use pool

the property was clean and centrally located. staff was friendly and the breakfast was great.

just the 3:00 am pool party.

not enough people in housekeeping to get the laundry cleaned and back on the beds

website says there is a free shuttle service to local areas but when we asked the lady at the front desk she

the pool and juccuzi had to much chlorine

previous gust socks and head bands in head board of bed, beds were made up sloppy when ask for room

was disappointed that considering your location, you did not provide shuttle service to and from the airport

on top of that the room, laundry, and even parking was perfect

didn't have laundry powder available to purchase for their laundry machines

clean, easy parking well-maintained good experience

powdered eggs, wifi required signing up

ending early: my daughter was in the middle of making her a waffle and the kitchen worker disconnected the waffle

laundry room venting machine had thing in wrong slots still after three day being told

our room was directly across hall from laundry!!!

bed was hard and the room was next to the laundry room, noisy!!

used the laundry

more breakfast options.

also love the fact that it had a laundry facility for the guests

the pictures of the breakfast had bacon but there was only sausage

room was clean, breakfast decent, all was painless

quiet, clean, very friendly staff and very convenient location for us. breakfast was excellent!

were teens in the parking lot with cops around 1ish in the morning

laundry lady s need better eyes as there were old chips left in cabinets, one bedspread was

it was a very comfortable bed. breakfast was good. staff and parking was excellent

overall the breakfast was good with the exception of not being enough biscuits on saturday morning

the property was clean and had breakfast and room was spacious and had living room separately

that it is pet friendly and has excellent location to restaurants

laundry roomcost a little to much.

we could hear every door shut and the laundry room 4 rooms down the whole time

staff very nice ...good location ....perfect fit laundry room big plus

everything including the pool and laundry room.

was very late so i decided to spray the room sweep and mop the floor and wash my sheets at their laundry facility

breakfast was great

the room i reserved for 2 adults + 2 children; there were not enough sheets and pillows for the kids; the trundle

saturday breakfast was not available at 7am. should have been

the breakfast was great

wifi issues renovation being done

love the gym, the pool the bar the room, everything was excellent

add a hot tub to pool area

paying for parking, breakfast, and wifi

you have a restaurant on site and you have a gorgeous bar on site also

the pool was nice and clean the rooms was comfortable and clean i loved

there was no place to do your laundry

cleaning crew just throw all linens and dirty laundry outside of the rooms and stay there for hours

in room, in hallway,kids run wild, smoking area by valet so my grandson had to breath in smoke while we waited

the kids in the area had loud cars and you could hear them most of the

they don't have really anything for kids

comfy beds, soft thick white towels and free coffee and free laundry

free laundry, friendly staff

my accommodations the ability to do laundry the location and the staff .

- free laundry facilities was the cherry on top

free laundry

there is also a laundry room for guests staying long enough to need it

therefore, i am requesting that our laundry services at the hotel be provided free of charge

i like the gym and the pool. i also liked that i could walk out the room from the window.

the location of the gym was not good

wifi was awful; i used my personal hotspot

and i feel like there should be a coin machine and small laundry soap/fabric softener/bleaches vending with

staff were somewhat loud in my hallway since my room was next to the laundry room and upper floor customer was

morning agent was helpful at breakfast

noisy parking area after midnight. and constant police or ambulance activity.

t have any breakfast

a muffled leaf blower humming sound that we could only determine might have been coming from the laundry area

spotted just down from our room there was a laundry with washer and dryers large too

there was only 1 guest laundry facility in the whole building of 5 floors

room was close to ice machine, elevator and laundry room

the complaintry meals and drinks. the spa was nice as well. not to forget the pool was relaxing.

had to drive our wet clothes to a laundry mat to dry them

i loved the laundry room on the 7th floor

breakfast isn't included and neither is the laundry room

i didn't use the pool, gym or laundry because it was only a one night stay but they were available there

the laundry app wouldn't work so we couldn't do laundry .

rooms, guest laundry on site indoor pool,spa, and exercise room

you pull out the sofabed there was no room to move into the kitchen area

kitchen area no paper towels

there for soccer tournament and had lots of kids at hotel, with that said was still very quite and had a great

the breakfast could have been a larger variety with meat all i saw was the turkey ham.

i don't like the way they don't have a laundry room.

clean , quiet, and parking

we spent a lot of money and had kids

small pool

breakfast, location

location, location, location! modern clean hotel, friendly staff and well stocked breakfast

shower water pressure and breakfast, needs improvement

no inside pool

was clean , there was some shooting near the parking lot one night

the pool. it was dirty.

the laundry was a huge help and affordable

onsite laundry facility

laundry not working well, as well the clothes come out smelling really bad

needed laundry bag in room.

it needs a fan in the laundry room! super hot in there when doing clothes.

good location and glad to have laundry on site.

our room was right next to the laundry room so we heard washers and dryers a good bit

hotel has a fitness center and laundry available

wifi no connection

better wifi

easy to check in and check out. very clean and laundry is very easy...

indoor pool was nice and clean and had plenty of towels

nice location and convenient parking

breakfast and the bed was firm and comfortable

we wished the pool was a little warmer but that s it!

smelled like cigarettes and wet carpet, constant noises through wall from staff or laundry room all night, decor

on the website it made mention of room service but not really any once we got there

nice beds, good wifi connection

the bar... and room service

did not receive room service

laundry, spacious, great great breakfast

the laundry room is a bit warm but was very appreciated a little expensive

when i asked the front desk clerk she acted as if i was putting her out bc she had to go to the laundry room to

the kitchen staff is good ud83dudc4d

i didn't like that the pool was closed.

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

room was spacious and had a kitchenette

indoor pool very cloudy. wish u had an outdoor one

nice to have a mini kitchen with dishes etc

they are a pet friendly facility and that was a little troublesome for me considering my girls have allergies

a nasty attitude and when i came to the front to get some wash cloth was told their waiting on laundry

pool closed entire 3 day stay, microwave inoperable, carpet in room stained, and hvac would not

they were short staffed and the bar area was closed.

the location right off the highway, plenty of places to eat nearby, nice clean building, great pool, comfy beds

the wifi was very slow.

the laundry room was out of order. i really needed that for the amount of time we stayed

the pool was not available

my kids and i stayed for about 2 weeks due to us moving and the staff was not inviting at all

good parking clean and friendly staff. great breakfast!

water pressure in sink very low. loud kids running up and down the hall

attempt to use guest laundry services, only to find that the detergent machine was out of order

the receiption staff (kitty and nicle) free coffee all the time warm room fast free wifi

breakfast was good. the pool looked good but too cold out to use it on my trip.

the beds in room 211 were lumpy, and the parking situation was sketchy

lights: security night parking non existent .. strange community.

only drawback was lack of parking near the room'had to carry stuff quite far.

too was clean pool was clean breakfast was available but i didn't get up for it

breakfast was great! bed was really comfy!!

charge way to much for pets and do not refund the deposit after checkout

clean, right off the interstate,very kind staff and good morning breakfast

in the lobby and breakfast area not to mention all the noise from people going in and out of the laundry room

did not ask me if i had a pet

they remembered our family from the last stay and made arrangements for us to be in a pet free room due to our

pet friendly staff friendly well maintained value

the breakfast was excellent

hotel has no laundry facility and on booking it stated that it did

greeting on our tv were extra little touches that put this hotel over the top, especially for our kids

breakfast was ok

great staff. clean. breakfast was outstanding. location next to novant hospital was ideal for us

i usually don t eat a great deal for breakfast, but, it certainly looked fresh and appetizing

parking is close and well lit and i witnessed multiple police parking lot patrols at different

this allowed us to watch tv together after putting the kids to bed, which was an unexpected treat

breakfast was very nice

this allowed us to watch tv together after putting the kids to bed, which was an unexpected treat

the bathroom was huge.the lady serving breakfast was so nice

the swimming pool wasn't the most presentable

the only downside was there was only one girl working the breakfast

we were expecting the pool to be open. i wish that was advertised that it was closed.

breakfast good, employees excellent

the $75 pet fee was too steep

my room was right across from the laundry room so the people working were very loud.

that the pool,laundry room,and fitness room were out of order.

ice maker or laundry on the floor we stayed on

with the laundry and dryer

laundry facilities weren't working when we stayed

friendly staff. breakfast included. laundry available. we'll situated.

the laundry person had disappeared on her so i had to go get them which was fine

low pet fee, close to destination

indoor pool was drained without any warning and was down the rest of the trip

the breakfast selection

staff, cleanliness, updated look, on site laundry

no breakfast which was advertised on booking

breakfast was not included

limited parking due to construction

very generous breakfast. excellent coffee.

location and surprised laundry use was free during pandemic.

kitchen area was furnished with basic supplies, on site laundry was at no charge to guests, common areas were

the outside grill area the laundry the fact that it has a kitchenette in each room

weekly housekeeping but there are laundry facilities, and you can get new towels whenever you want

the room and bathroom was very clean and gym was nice.

door to enter on wrong side slow toilet needed more flushes to clear toilet too low and small laundry dryer

the inside pool needs a little attention, but i was glad they had one

pool was out of ours we and the gym should not be called a gym

the pool was closed.

my only concern was that the pool was closed.

shopping or restaurants near hotel, outlets not working in the bathroom, no restaurant or guest laundry room,

the breakfast was delicious

breakfast was very good

very clean and modern. excellent front desk staff and breakfast.

the breakfast was great

it was only for one night, i wiped down everything in both rooms, living room, and definitely the kitchen

location, room size (one bedroom king), pet friendly with great walking areas, hot breakfast,

breakfast food choices could have had a bit more variety day to day

ample parking

breakfast is delicious, perfectly presented and very clean

pool was strong

we loved the location, free breakfast and spacious room!

nice features in kitchen of suite. good bed and pullout. shower worked well. two tvs.

indoor pool was not heated

round about annoying parking was not good

pool was closed! shower was cold and our room was right next to the laundry, so noisy!

you get coffee with breakfast but that's it

pool was closed! shower was cold and our room was right next to the laundry, so noisy!

had a nice swimming pool

i didn’t like that the stairs where not close to pool or the middle section of the rooms

there was no internet, no laundry, no fitness room

the laundry setup could use some improvements, but it s not a major problem.

smoking down the halls

clean and very comfortable. stay here if you in the charlotte area. pet friendly

my kids room was a little under rated

as i recall this staff member had to stop laundry and be pulled into making eggs

having a hot breakfast was nice and so was having a laundry room

room was clean and beds are comfortable. pool was nice and clean.

the breakfast was great

clean rooms, pet friendly, continental breakfast very good, pet friendly restaurant next door

modern, fun vibes, great bar area, comfy bed & free water in the room.

no breakfast included

confusing where to order the breakfast

loved the pool being open late

there was a group, a kids football team that was running around in the hallway, fitness area, etc

no laundry

pool or laundry like the tru hilton in florence sc we were disappointed

pet fee is high

just that the breakfast was late and starting other than that fantastic

convenient location and pet friendly

clean, very kind staff, the room was absolutely perfect, breakfast and restaurant were also exceptional

clean, spacious, good location, pet friendly, fully equipped kitchenette.

really nice breakfast with a view of the car park

the bar wasn't available due to an event.

the bar downstairs was nice too, and the bartender had great recommendations

- restaurant breakfast doesn't start until 8am, no tv guide in the room, no fitness access, no laundry, no real

no personal laundry service and no free breakfast

a young lady ( believe her name was ariana or something similar) and the nice driver of the hotel shuttle

staff excellent all question answered a shuttle took us to the fillmore great experience

they have a shuttle service that can take you to places close by, didn't use it this time but it was a nice

is definitely comfortable in terms of facilities and wifi reliability for a business stay

the gym the sink

we order room service after coming n for the night

the tv could use a sound bar or some speakers

we just wanted to relax by the pool away from our kids

comfortable bed, very clean room. laundry!

laundry room provides detergent and has coin operated machines

guest laundry should have contactless option to pay for the service (actually, coins are needed )

was offered and recorded 1 laundry detergent when i checked in after mentioning i would utilize

selection at breakfast

only thing i would recommend is having a laundry app that you can use to pay for the laundry verses having to

room very clean very quiet very nice staff dog friendly with grassy area self laundry functional and clean gym

kitchen was more than adequate with sink, microwave, apartment-sized refrigerator, toaster, and 1-2

kids knocking on my door at like 1 in the morning and people above i could hear their every move,

kids knocking on my door at like 1 in the morning and people above i could hear their every move,

front dest, valet and room service were wonderful

limited spa facilities

our stay was very short, only for one night but we sincerely appreciated their pet friendliness and they were

went well from valet parking, check in/check out process, quality of room, breakfast, bar , health club, overall

tub faucet leaked and room service left a dirty drink mixer on the wet bar

the hotel was family friendly & has a laundry

everything besides the dirty laundry

all of the staff were so helpful, less than a 2 minute walk to the lightrail, laundry facilities on site, pool

good coin laundry but not laundry service and when i tried the first time, no coins available at reception

i would recommend wipes for the gym equipment to wipe down after use

not available during the week other than room service. had to go out of the hotel for breakfast.

great mini bar selection great valet and bell boy service room service quality is good

room service food below the ritz carlton standard

i m tired of having to bring my own supplies to hotels to do room service jobs

the pool was open however when my family entered the pool, 15 minutes later a staff member shouted at

the lobby and gym were very impressive

the amenities are great and the lobby lounge, bar and coffe shop are really great too, very pleasing, comfortable

also the gym was much nicer than expected

the hotel bar closed at 11pm, i thought that was pretty early.

was given late check out. saved the day!

those breakfast goody bags could ve been just a bit better.

but i can imagine for a light sleeper or person with kids this may be a problem

the rooftop bar was closed after the concert which was disappointing

great service and comfortable stay, room was very spacious. breakfast was good as well.

breakfast