you need quarters to use the laundry machines, which was kinda inconvenient

extremely clean a d comfortable, beautifully decorated, good breakfast and friendly staff.

decent fitness center

breakfast was awesome!

cleanliness, great shower supplies, ample space and great breakfast.

kitchen staff

clean, breakfast was delicious

the breakfast and coffee were excellent, but word to the wise --- get there early

the only issue i had was that the breakfast was very limited for the price

location n staff. breakfast

nice outdoor swimming pool, and great breakfast

it was really helpful to have a kitchenette too

pet friendly, kind staff, and great location.

pool was a little small. parking garage was dark!

the cost of parking was high. the breakfast was less than average

would ve been really nice if the pool was little warmer

there are three restaurants within the hotel; the pool and spa options could definitely come in handy

rooftop bar was exceptionally hospitable

low water pressure in a shower, dirty room, missing sippers, empty bar, slow room service, missing concierge,

great location to convention center . great gym . nice large corner room

there were some things being remodeled, such as the pool, and the laundry room

pool closed ,no laundry ,parking was expensive

also the guest laundry was not

alot of people travel for work and would be nice to have better wifi for free.

kids playing in hot tub

no ice, no laundry, no restaurant

restaurant in the hotel was absolutely horrible the bartender was nice and frustrated with the kitchen

phenomenal customer service at front desk, early check in without an additional charge

water in tub backed up when showering,breakfast staff in kitchen was rude to us and was hovering

great location, i love the bar and restaurant, very beautiful city view at night

the front desk stated they do not do laundry before 10am and they knew they were out the night before

all amenities are up and operating again including the pool, a full gym and restaurant

the indoor pool and gym were small but nice to have

the location was great and walking distance to food and the gym.

clean and free breakfast

room service was great and very helpful

location was awesome. breakfast was great. bar was excellent. softest bed i've ever slept in

and comfortable room, nice bar and restaurant, welcoming staff, gym facilities at ymca excellent

we have two small kids and this upgrade made their trip extra special

we were given a room next to a loud group of kids there for a cheerleading event

like the location of this hotel also the breakfast is great too

we did not eat the breakfast . our room was very comfortable and inviting,

in bar very friendly and helpful in evening

rooms were spacious, kitchen facility in the suite was good

only thing we missed was room service

there was laundry from a previous stay, laying in the room.

brought the bedding up to us in a reasonable time but when we ask her to take the dirty laundry she told us to

the toiletries, laundry bags, coffee making kit and trash bags were all changed every day

no laundry facilities

nothing to tell us about the hotel and what they had to offer and location of restaurant, gym, pool

location, valet parking, cheerful staff, pet friendliness.

roof top bar and added bonus

was disappointed there was no spa nor pool to chill at

also there was not a microwave in the room, it room service brought one right up

no. they accept pets so we were very happy.

you get a card key to access the hotel elevators, pool, laundry and your room

for what i paid for the room there definitely should have been room service!

do not like the extra charge at the bar when i asked for a bacardi and diet and was charged two prices

nice pool and great room set

the bar, the pool and the dinner area was closed due to the virus so even though i understand, it would have

the restaurant and bar area was very nice and breakfast had a lot of selections the rooms were very clean and

perfect location, nice staff, very clean ,comfy bed and the breakfast was delicious! ud83dude0a

no breakfast or access to gym

breakfast options could have been better

the breakfast was good, room was clean

the roof top bar was great for pictures

no pool, so many homeless people in the area. room service did not broom. no robes

friendly staff. loved the dog space, that was so convenient, definitely worth the pet fee!

we didn t have use of the pet friendly facilities but that even have those

paid for 2 days of wifi and could only access it one time

the hotel was family friendly & has a laundry

everything besides the dirty laundry

good coin laundry but not laundry service and when i tried the first time, no coins available at reception

all of the staff were so helpful, less than a 2 minute walk to the lightrail, laundry facilities on site, pool

gym was small and mostly cardio stuff

laundry out of order

pets being allowed

when i checked in, the front desk staff gave me no information nothing about breakfast, wi-fi, gym access,

lots of room to put your bags on the bench, good wifi connection

very modern, clean and friendly staff. chose this hotel due to it being pet friendly.

the rooftop bar was closed after the concert which was disappointing

super convenient for walking to shops, restaurants and many rooftop bars

the drinks at the bar were bomb !! cleanliness of room.

the apartment was beautiful, great view of the city centre, well equipped kitchen, comfortable bed and spacious

but i can imagine for a light sleeper or person with kids this may be a problem

everyone was nice and such an amazing bar and pool

hotel closed the pool on the last two dats we were there

i love there s stores connected to the hotel, and the amazing gym

great location. the gym was the best hotel gym i have ever seen

i loved the pool and bar and the gigantic tv

room service not available 24/7z

the room service was excellent and the food

if the pool and fitness center was open

great mini bar selection great valet and bell boy service room service quality is good

i was also told the hours of pool use so we purchased new swim wear, but the pool was so cold it was unbearable

no room service. not a variety of late night snacks or sodas of any kind.

the hotel bar has some great bartenders and they made their drinks strong

gym was amazing disappointing there was no pool

the amenities are great and the lobby lounge, bar and coffe shop are really great too, very pleasing, comfortable

good location + gym was well equipped although some of the treadmills didn t appear to work properly

was really challenging coming and going, room service was just okay, we were placed on the event floor and there

the brunch was great. roof top bar is awesome. location was great and spa was great.

spa was very small

no shower cap in bathroom.you have to go to front desk to get. no room service.

at the bar the separation between customers could be better, did not follow the 6 feet rule

went well from valet parking, check in/check out process, quality of room, breakfast, bar , health club, overall

they said something was wrong in the kitchen

fantastic private lounge, service, breakfast, gym

room service was fantastic

front dest, valet and room service were wonderful

laundry room provides detergent and has coin operated machines

was offered and recorded 1 laundry detergent when i checked in after mentioning i would utilize

guest laundry should have contactless option to pay for the service (actually, coins are needed )

comfortable bed, very clean room. laundry!

everything was nice. the location, the staff, and even the bar workers was super amazing

location was great, daily room service

the gym the sink

the extremely loud music coming from the bar or bars next door.

the gym needs upgrade, no lounge chairs available on the roof

the mgr helps us greatly when our room service food was cold, he took care of us, providing us free breakfast

no personal laundry service and no free breakfast

- restaurant breakfast doesn't start until 8am, no tv guide in the room, no fitness access, no laundry, no real

was lovely, but disorganized, no room service menu in room, couldn t give me directions

the bar in the hotel closes at 10pm as does room service.

elevator broken lousy continental breakfast and no shuttle. hotel needs an overhaul

we didn t try the breakfast but i heard wonderful things

they are pet friendly, but you have to walk a block to the nearest potty area. not a fan.

i didn t get an opportunity to go to the bar area, but it looked like a nice atmosphere

the breakfast was nice

the spacious, modern, sleek rooms with kitchenette, huge tv and great bathroom - large gym - pet friendly hotel

suggestion: needs it's own change machine for laundry facility.

every time someone used the laundry the noise from the machines was almost unbearable.

did not like that there was a laundry room located above my room and i was woken up every morning by loud noises

no restaurant's on property. the noise from the laundry room.

roaches in our room and the laundry area. night staff wasn't the nicest...

it has parking, self service laundry and fitness centre.

unfortunately, the pool & hottub were empty

wifi was extremely fast

a travel agent with inteletravel i expected better room service

friendly and helpful staff, at the reception, at the bar and housekeeping, very good breakfast, very clean(

free breakfast and overall look of everything

breakfast was awesome. room was comfortable. evening cocktails awesome.

from the extra gift bag, to the surprise chocolate cake delivered via room service

i will be back and hopefully the pool will open after this covid mess is

also we met davis he shuttled us to and from the restaurant

there is a guest laundry area

the hotel also lacked shampoo and no longer sold laundry soap, even though it was advertised

had to go to other end of corridor to use another set to get to laundry

went to do a load of laundry, sign on door to laundry room says, see staff for detergent etc

spacious room and laundry available

hallways, weight room, and laundry room wasn't clean

the restart was not open, the bar was not open, they had no laundry detergent, there were no were on the pull

the buttons to the working elevator was sometimes missing, the door handle from the inside of the laundry room

faulty keys made it difficult to get in the hotel, to get to the ice machine/laundry room & hotel rooms

liked the free parking and that their was a nice laundry and area to eat etc

there is no coffee pot in the room nor did they have laundry facilities.

nice breakfast layout with a few hot bar items

was nice, beds were comfortable, excellent customer service free breakfast was a

trip for a nominal fee, accommodations are clean, there is a good breakfast, and there's a cute bar for a nightcap

and the shuttle from and to the airport was on time and the staff was very kind

delicious and free breakfast

the breakfast was wonderful are very clean and had a variety of foods.very clean atmosphere!

good breakfast, great gym, has a pool which was still closed during our stay

you really need to have an indoor pool for children

to the airport, the shuttle came very promptly

breakfast was good, and the quiche tasted very good; however, a bit more variety or rotation in the

pool was dirty we actually cleaned it ourselves

a morning flight to catch possibly have yogurt and fruit available for those needing the 7 am shuttle

my room was consistently well maintained, and the gym was well equipped for a hotel

hotel is 7 minutes from the airport and the shuttle is convenient and quick

laundry services

gym equipment needed to be wiped down and parking lot needed some attending

on-site restaurant/room service: the website said there was an on-site restaurant and room service and these

was very nice, kitchen was open later and i hadn t eaten all day - really appreciates that

the pool was very small. the reception staff were not the nicest.

the laundry supervisor was very nice. she was very sweet. she is a 10/10.

said there was balcony and there wasn t really and no laundry facilities

also the laundry machines need to be updated to take credit cards

one of the laundry attendants was rude.

gym has everything u need for a good work out

the price was good and it has a pool and laundry facilities

laundry smells like mold

the room had tons of counter space, a full size refrigerator, microwave, dishwasher and kitchen sink

coffee only in morning with 4oz cups no lids, gym only had 2 machines working and weights miss

1 worker who was always very rude an nasty towards myself, my kids and my visitors

my son was grateful for the 24 hour laundry facility and the availability of the fitness center

the laundry center was a little outdated and could use some extra love.

we also utilized and appreciated the pool and laundry room

cool that it has laundry

location of my room was next to the laundry room

the pool was outside. should have been a indoor pool

excellent pet friendly ud83dude00

safety bar and a shelf in the shower.

the small breakfast selection. the bar was lit though. i had a few drinks.

the morning staff weren't the friendliest. the breakfast also wasn't my favorite.

there's a kitchen with a stove, full kitchen, garbage disposal and all

outside facilities such as the pool and fire pit area were very nice and clean as well

breakfast was minimal, but only due to covid

the picture of the pool made it look larger than it was but it was still excellent,even though it was only at

they have a nice sitting area out by the pool

nice pool area with fire pit, bbq grill, numerous seating and a clean pool

great breakfast..comfortable beds..nice eating places in walking distance

the shuttle driver made an extra trip for us to the drug store for cough medicine

everything was excellent. they even had a free shuttle

fairfield s was clean spotless and pleasant to stay at and breakfast was delicious

no frige no laundry

out of service pool/gym bathroom

hotel was 15 minutes from where the event was we arrive late and we was able to get a late check out

also, the pool could have been clean it was really dirty

wifi, i had to help out in the restaurant taking orders and interpreting, some staff were

i didn't like that there was no self serve laundry and no vending machines

no laundry room and pool was outdoors

i didn t like that the property didn t have laundry room.

no laundry facility at the hotel

my kids loved it though

and security guard would not let my guest use the laundry

roaches and waterbugs spotted in the laundry area that was close to our room

it was nice and clean, but it was located across the hall from the laundry area

laundry facilities were ok

nothing too crazy, the free laundry is an amazing choice as wellud83dudc4fud83cudffe

no laundry facility

fact that the hotels gym remained open 24 houses and that it was actually open along with the pool

be glad when the hot breakfast come back

location, bed comfortable, late check out.

didn t eat breakfast but i looked great.!

had a bar and restaurant at hotel

paying for the parking it should come with the stay.

there was a reasonable gym and a small pool, but i didn't swim

eggs on the bar weren t good- no banana on the bar

the pool was unexpectedly closed

it cost me $10 to do one load of laundry

breakfast was hot and ready between 6-10a, staff greeted with a smile

spacious room, indoor pool and hot breakfast

kitchenette proved useful

it was clean, staff was outstanding! wifi was fasssst!

several times to get extra shampo and a laundry bag

staff has been absolutely unhelpful and uninterested in helping us track down a bag of dirty laundry that was

they also didn t have change available for the laundry facilities

helpful staff laundry room for extended

vending, ice and laundry on different floors, its confusing

omg finally a hotel with free laundry!

beautiful lobby, bar/restaurant, health club, and swimming pool

of free parking

clean, luxurious, every amenity included, including parking, which was not the norm for the folks i was meeting

the staff was amazing. accommodated an early check in and room change. free parking.

the room was clean and spacious. breakfast was decent. guest laundry was tidy and accessible.

the room was nice, the laundry facilities was great and the breakfast was tasty.

no laundry room

about this place it has everything that i need if i could change something it would be the laundry using quarters

we had to travel every other day to a laundry mat to do our

find that the back of the house need to have more attention, (example) the laundry must be looking more clean

have a guest laundry which is open from 6am to midnight everyday

ice room and laundry accessible

wifi did not work.

elevators are very slow, only every-other-day room service so we had no room service for our 3 day

clean, nice gym, guest laundry and very nice professional front desk.ud83eudd17

nice location and loved the pool and gym with the kids

the shuttle was prompt and a short drive to clt

they even managed to have room service deliver food to my room after my very late check in

fun pool with in-out parts that the children loved

the hotel for one night in charlotte south park, minutes only to the mall, free parking which was perfect and

gym was excellent

would have preferred room service come on a cart rather than in a bag.

no room service

we ordered dinner, late salad and room service for breakfast the next day

i haven't ever did laundry in a hotel and that experience was actually good

the floors are sticky the laundry room has 2 big trash bins that smelled horrible

towels, soap, wifi, one pillow per bed

wifi didn't work, breakfast didn't exist, bathtub plug broken, no maintenance

no remotes for the tvs no wifi no ice

property good laundry facility nice pool- water is good cool

is often hot and humid, but thats not courtyards fault and there is a pool and ac

had a pet cleaning and pet staying added to bill and i didn t have a dog with me

the quietness, the pool area

i did not check out the pool or upper floors

laundry service was not available as washer was down

the beds were comfortable and my kids enjoyed the pool

very clean & free shuttle service to the airport

my kids really wanted to go swimming with the pool was pretty darn cold

there is advertisement for a hot tub on the website but they only have an indoor pool.

2 tv's and tables and chairs, small snack and convenience area to buy things by the front deck, laundry: 2

the mini kitchen had everything you needed to make meal, just bring food to prepare

the breakfast some items stale, fruit not as fresh ( overall ok)

nothing to dislike. clean rooms, full kitchen, breakfast included.

value, hot breakfast,onsite parking, pet accommodation,even though we didn't bring pets, cleanliness, staff

room did not have a microwave, room service was only available upon request, and there was no pool

everything even parking was great

i didn't have time to check out the rooftop pool or restaurant; however i did venture to the bar on the 2nd

the gym exceeded expectations; very spacious with numerous spin bikes, free weights, treadmills, etc

room service was complicated

staff was horrible we waited 20 minutes before we went looking and found the guy standing in the laundry room

when i called to ask for some he told me it was too late that they can't get in the laundry room

wasn't given wifi password no couldn't get anything done defeated the main purpose why i got the room in the

there were burn holes in the non smoking room bedspread

room had cockroaches. wifi didn't work. front desk was of no help

is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep

laundry was very clean and that was appreciated

laundry room is useful but needs a good clean

clean , great location . large room with kitchen and living area

no towels at pool all dirty

you get the 7th floor, avoid the rooms next to or across the gym

only stay at hotels with peloton bikes in the gym

i wanted to use the gym earlier than 6:00 so i wish that there had been 24 hour access.

everything. the staff. the rooms. the pool. love it all.

the amount of kids running amuck with no supervision

stayed in room 231, aperantly there is a laundry room next to it

my room was opposite the laundry/maids room every morning loud voices disturbed my sleep

there s no tv by the jacuzzi tubs and room service never answered, i had to go downstairs.

staff to accommodations to the pool to snack options it was perfect

breakfast didn t meet my expectations.

liked the laundry being inside the fitness center and the fitness center being available 24 hours

they also have a laundry area and really everything you need

is a laundry room on the first floor, but it requires quarters and there was no machine to exchange

very accomdating staff, on site laundry, gym, allowed us to check in early after flight cancellation

fact that the laundry service was not free and even worst, needed quarters to put in the machine

we came in late and was so happy to have good food and a bar r ight there

breakfast was a pleasant surprise

convenient location, clean, breakfast included

website noted free breakfast. there was not.

advertised as having outdoor pool but it was unavailable although it looked clean and ready to

hallways floors was dirty, laundry machine was out of order and i couldn't sleep with all the noise that was in

quarters for laundry and suggested i go over to seven 11 to get some

i always saw house keeping cleaning. i liked the laundry and gym facilities

laundry room, pool , workout equipment( treadmills), and ice machinea all out of order and was for

the need some caulking in the bathroom, sanding and painting, the sheets apparently came out the laundry with

like that they had a pool of workout room a laundry room breakfast in the morning and some staff

very clean nice breakfast items at front desk

it's right off rte. 85. clean, comfortable, good breakfast.

the location was great for my brief layover. staff was pleasant - especially the shuttle driver.

breakfast was delicious, staff was welcoming, knowledgeable and nice !!!

laundry was closed

the laundry room was opened to the hall so that is all you smelled coming in and the rugs were wet and

only thing i wanted to do that i didn t get to was laundry, the guest laundry was out of service but that wasn

the bar area didn't open the hours it was stated.

chose this hotel because of the indoor pool and hot tub, however they have been closed for months and do not

one front desk person didn t know about the laundry facility and pretty much guested her way

great staff, size of room great, laundry next to room was perfect.

didn t look for amenities so was surprised no laundry facilities no restaurant

wifi didn t work on any of our devices, shower curtain falls to the middle so ends don t stay

i lived the convenience of the shuttle to and from the airport!

no guest laundry room

pool, fitness facilities, laundry

the hotel was pet friendly and had a gym, pool, and hot tub

the facility is very family and pet friendly

more than i expected and saved us from having to leave and go out to dinner which was great for kids that had

visitors need to create airwallet for the laundry, being able to tap ypur card or phone would be easier

basic things like kleenexes,do not disturb signs,and laundry bags were missing

staff cleeean room except couches need to be vacuumed off free from pet hairs

staff was friendly, parking was great and the rooms were clean and even smelt good

i had a 3rd floor room overlooking the pool (which included a small patio perfect for my morning coffee)

laundry machines was not working properly and had to pay twice to make it run

laundry facilities worked properly and efficiently

pet fee

made accomodations for a working mom and kids including a baby

the late check out was a plus. also staff was very friendly.

accept cards for laundry rooms

free parking, breakfast included, smart tvs (netflix and hulu)

the breakfast was great, would stay here again

free breakfast was in a bag

your pool wasn't open.... make bacon apart of your meat choices....

guest laundry

i was going to use laundry room at 6:00 am , my key card was deactivated

my grandson's favorite part of our trip was the hotel pool

pool being closed

breakfast was amazing. rooms very comfortable. great experience.