no elevators so it was tough dragging all my stuff up the stairs and no guest laundry.

dirty laundry bins stored by exit doors

i thought the place was perfect for me. really enjoyed the pool..

great value. hot breakfast included, made this a great deal.

forgot to tell me breakfast was until 9:30am, or the wifi password, things they usually tell me during check-in

shot out to the laundry crew great recognition and credit

pool was very nice. the breakfast was great and rooms were very nice!

family likes to use the gym wherever we stay and this was the first hotel that did not have basic free weights

wifi was poor and the curtain didn't cover the whole window so the light shined in in the morning

modest breakfast spread was raided both days by parents hoarding food for their day trips and kids with total

the parking lot was on a hill and sometimes the traffic made it difficult to turn left

the hotel advertised having guest laundry

room was clean and their guest laundry is free!

is always problem with the wifi i would the hotel

a tiny gym was right off the pool deck

clean room, breakfast was very good, clean throughout hotel, easy parking, cookies, fruit and flavored water

kitchen, dining, and living room combo was excellent

car noise right outside window of parking lot.

not many gym

breakfast was great the sausages were delicious but there was only one waffle maker and it wasn't

no restaurant or breakfast

the tv didn t work. no wifi and coffee maker didn t work either. not happy at all.

lots of drama and cops. needs more parking

parking is right there nearby

key, we would get 20% off our bill at the excellent japanese steak house which share the same parking area and

no heat, mold on the ice bin, rug was filthy, white hardy crusty spots all over the rug, nice kitchenette, but

they even have a laundry room

laundry facilities, indoor pool.

we also were told there was no laundry for use even though they showed it on the booking websites

room was spacious and they have laundry room.

laundry facilities poor, toilet in room dirty and front desk staff rude and uninterested in helping

and well equipped breakfast was good, and hotel facilities were excellent, from the gym, to the laundry

breakfast was very good and well stocked and clean

excellent wifi

although we did not need it, it had a full kitchen which would well serve anyone there on an extended stay who

nice pool

have pool, spa, fitness, laundry

issue with our jetted spa tub in room but was able to clear up on first night

issue was difficulty of parking

card key access to gym was delayed because of problems

park that was hard was parking and trying to find a place to park because parking lot was always full evening

and lastly, the indoor pool was pretty chilly for a heated pool

i wish the restaurant was open later at least for room service. the shower was so dumb.

the gym was great and useful

tell you room service every-other day

we were not warned that the gym was closed.

laundry facilites on site. staff very helpful

laundry room was in 4th floor which was not convenient at all and costs 4$ for one run

6 a.m. breakfast

the woman that was attending the breakfast that morning was very kind and thoughtful

the gym was a bit small and did not have enough weights nor a bike. this could be improved upon.

room indoor pool till 10pm is definitely a plus breakfast was great very clean hotel will come back when

room indoor pool till 10pm is definitely a plus breakfast was great very clean hotel will come back when visiting

the continental breakfast was by far the best i have ever seen.

clean, front desk was friendly. breakfast was good

the breakfast was well laid out and was very appetizing

they were friendly to our kids, and the kind man at the front desk provided quick assistance when my toddler

excellent breakfast choices, very helpful staff

clean hot tub and pool

the kids loved the pool and basketball court

pool hot tub clean room everything you need to cook a meal and be comfortable

we re still bringing loads of laundry up stairs

the gym being closed ud83dude1e

large room, great facilities, good breakfast, nice pool.

very cozy, used the pool water was perfect

kids loved the variety for breakfast, it was easy for them to select something

lovely that we were close to the laundry, on the first floor, and close to the restaurant.

piles of dirty laundry in front of the bedrooms doors, in the halways

location, gym, laundry, new property

free and ample parking

the drinks at the bar were way overpriced. i paid 3 + dollars for a perrier

and i was allowed to use the commercial laundry facilities when the guest laundry was unavailable

there was no laundry room

staff was not available at front desk: they were in the laundry room folding laundry (i never saw any actual

shuttle services were only to/from airport laundry area not accessible due to renovations

missed breakfast. woke up too late.

pillows were too soggy no laundry bag no complementary breakfast

very nice staff and helped with a early check in. very much appreciated!

i didn't get to the gym and pool because i was thoroughly enjoying my television and bed

loved that a great bar and resturaurant are on property. great food and drinks and servers!

hilton gardens is located right off the main street in troy- easy to get to and easy parking

the laundry room was out of service.

laundry machine and dryer always broken

was a problem in the laundry room the hotel staff was not aware of

although my kids usually love the pool most, i think we really enjoyed the lobby as well sitting by the fire,

your warm pool and all night fitness center

most of the equipment in the gym is broken and the tv didn't work properly

we were at a hyatt house a couple weeks ago and they had a very good hot breakfast bar each day with a change

gym and reception is nice

ability to get breakfast at either the coffee bar in the hotel or the restaurant was a plus

great location. top line registration staff. very good small bar and cafe.

was too old, the bed was not comfortable and no sunshine, the room was too dull and near the laundry room

close to the airport with free 24-hour shuttle

there is a huge gym taking up unnecessary floor space

great free breakfast , comfy, comfy beds, appealing design, light airy

pet fee of $81 not disclosed prior to booking

there was human hair clinging to the walls of my shower and there was dirty laundry dumped in the hallway all

the pool was not heated and it was very dirty

horrible getting in and out of parking lot

wife and i liked the shuttle services

very clean facilities, including pool and fitness center. lounge and bar space were nice.

pool, breakfast, parking, bar everything i need right there

i would like to have been able to stay longer and use the pool. next time.

the complimentary breakfast was great

pool, breakfast, parking, bar everything i need right there

my kids would have liked a comforter or quilt

was excellent and the laundry prices and availability exceptional

inhouse dining room (restaurant and bar), customer personal laundry

laundry room on-floor was an unexpected amenity

there's a nice guest laundry room as

white rooms meant everything was clean. staff were very accommodating. good wifi

they were sensitive and allowed us to use the laundry room after hours

the hotel laundry facility was an added plus

spacious a guest laundry plus an excellent breakfast

wifi was slower that other locations

to airport was great and they had 24 hour shuttle to take us

fact that there was some sort of basketball tournament and the kids in the hotel kept us up all night

that the outside pool was t open.

i like that parking is free and because i am a marriott rewards member, so was the wi-fi

gym and location were great. onsite restaurant and bar was also very nice.

the breakfast buffet was cold and uninviting, to have to access the room service menu from the tv with a very

for covid parameters it was a good breakfast. balanced with protein.

the pool was heated and easy to get into with the kids

breakfast was included, which was a big plus

2 of my granddaughters live nearby, and we were allowed to have them over to play in the pool

it is very hazardous especially travelling with kids

) and the breakfast bar was more continental style with instant oatmeal, yogurt and toast but it did a have a

wifi didn t work, a/c was strong though

we did use the shuttle that was provided

quite room, more than enough parking space

the pool and gym that's it

gym, laundry were a big plus

they charge for laundry

outside parking lots had too much

about the inside, but parking lot could ve had a better plow job, and the pet area didn t have the mound of

breakfast in the hotel was great and it was free

the guest laundry was gross

location indoor pool on-site laundry

get there, lug my laundry in, throw it in and then see a sign that it s out of order

laundry facility was broken and they were not sure when it would be fixed so we changed

1 reason why i picked this place and well the ceiling is falling in over the swimming pool and laundry area all

there was not enough hot water to allow guests to shower in the morning while they were running laundry services

guest laundry service, breakfast very good, bed very comfortable

i did enjoy the clean room breakfast and laundry

only laundry dryer is not working

i did enjoy the clean room breakfast and laundry facilities

went with the kids to use the pool from one day to another and pool was not working at the

minor detail, but surprised the pool wasn't warmer.

clean room and pool.

the cold pool.

was not aware the pool was closed :(

the smell everywhere is horrendous, smells like a mix of cigarettes, sweat, weed and dirty laundry

someone was doing laundry at all hours of night i kept on getting

was very rude the desk people were rude and a cleaning lady cut us off with a bag of laundry as we were getting

there are absolutely no amenities-not even a functioning laundry

in the shower curtain, not had tiny bird feathers in the towels (are there birds nesting in the laundry area

should be closer to the bistro it seems a little random to have an ice machine next to the laundry machines and

could have more choices for snake bar when the restaurant is closed.

fire alarm after midnight forced me to stand in the parking lot for an hour until it was resolved

gym was very nice. hot tub was nice

kids and adults running and screaming through hallways into the middle of the night

clean. spacious. easy parking. kitchen. good shower.

the pool was also clean and warm

was disappointed that there was no breakfast for my stay

i love the pool and breakfast. staff was helpful and pleasant.

local to major stores, pet friendly, and good for families.

we liked the self-service laundry in the building

better access to the laundry facilities. had to wait a while to use the washer and dryer.

everything: breakfast, dinner, social hour, laundry facilities, awesome treadmills w/ tvs, room, decor, green

the breakfast omelets were dry.

gym equipment wasn't working properly (treadmill)

i had to drive 28 mins to a laundry mat

breakfast menu for kids not so great. for me was good

we didn t use fitness or pool so can t comment on those

the lobby is comfortable and inviting and the gym is ok, but that's not enough to make the price worth it

trolley to the casino,

parking lot was messy with someone s garbage on the ground.

they give breakfast every morning and supeeerrrr nice service

parking was tight as we returned back at 11 pm.

very clean room, friendly staff, great breakfast!

major downfall was that the wifi did not work

gym is complete with the basic equipment a big plus is the room comes with a microwave and the laundry room has

there were no parking places when i arrived

cleanliness, easy location, free parking, friendly staff

no room service

breakfast was ok an expensive

they changed the room but the other bedroom had sheets and pillow that smelled like dirty laundry

is amazing, room clean and comfortable, access to needful things such as laundry room and fitness to customers

had laundry facilities on the property the staff was scarce, but chelsea at the front desk was friendly

property is clean, laundry room on site, microwave and fridge in room. staff very friendly!!!

laundry room was not available

we have provided laundry facilities

we loved having the mini kitchen since we bring most of our meals when traveling

was hit with a $75 pet fee, this is the highest fee i ve ever spent to bring my dogs with us

the pet fee is outstanding for this location

the pool was nice and relaxing as well as a basket ball court

i was able to park my car once in a parking lot and attend a show right next store

parking was a little difficult

i did not like the parking, it was a shared lot with a lot of traffic but, the vehicle was ok that night

breakfast wasnt available like they said

good location, fitness center and pool

the room was not properly cleaned. dirty laundry left in the room

no laundry. no pool. only one elevator working.

laundry room available

they do not have laundry room.

could do our overdue laundry. breakfast omelette station was great

there is dirty sheets from the laundry press on my bed

room immediately b/c it smelled like a dirty/sour towel that had been left in the bottom of the laundry bag wet

bed was comfortable, the restaurant staff was excellent and the shuttle service guy that picked me up on sunday

staff was very friendly and helpful, the bed was super comfortable and the room service breakfast was delicious

the kids enjoyed the pool

the room service was prompt and delicious

the gym was excellent!! the food in the restaurant was superb!!

great bar tenders who mix wonderful drinks, good food for breakfast and lunch

beautiful! i was really happy that the gym was open 24 hours.

slight issues with room service order. but nothing major.

the linens smelled so fresh and my room smelled like fresh laundry

laundry access

laundry services available on site. it is near the albany law school and albany medical center.

the parking was very limited.

i liked the location, parking facilities, staff, security, and room.

you have to do your own laundry/ delivery pick-ups

staff were helpful, and we had a free laundry

the following morning in the hotel breakfast area we were received with a big smile and hello by tina

some wifi issues.

front desk staff was very friendly, and the breakfast was exceptional

convenient and clean laundry area. extremely friendly staff!

being able to use a card to do laundry or having a change machine

staff. t hey tried to sell me a one time use laundry detergent for $30.

was at the front desk, also i was charged a fee, after i left a 30$ tip 150 to clean up rose petals, that they

the gym was very clean

also had guest laundry services 10/10 would stay

the pool and hot tub are always a treat

bedside lights, tall ceilings, easy parking

was not provided with breakfast details or wifi when looked for staff couldn't find any there was no working

looked brand new! staff were extremely pleasant, especially breakfast staff!

free wifi wasn't great for me and as a business traveler that made work hard

loved the cubbies for luggage and clothing, the kitchen with dishwasher, sink and microwave, and refrigerator

we did not have time to use the indoor pool but it looked very nice

staff was very friendly and the saline pool was amazing, i would recommend this hotel over and

kids loved it here they are very kid friendly my 11yr old choose this hotel cause he wanted to get

i want to request that the property will use fragrance free laundry detergent due to allergies

no laundry facilities. little far from the city centre.

the kids really enjoyed the pool

room, shower, parking, staff

the pool and hot tub was great and breakfast.

free laundry washing/drying

down food service area @ 9:30 sharp (turns lights off and places garbage bin to block entrance) laundry room

having a laundry room available free of charge was unexpected and appreciated

we did our laundry for free while we were here

the hotel also offered free laundry services which was an even greater perk

laundry facility needs to be complimentary

no laundry facilities. evening desk clerk was indifferent to our need for a luggage cart.

the only complaint i would have is it didn t have an area to do laundry.

well maintained, nice parking area nice rooms

it was clean in the room. and had great parking

breakfast was good except no coffee.

pool needed to be cleaned up a bit

the pool was clean and heated for the kids and they had a great time

loved kitchen in room

breakfast was decent

parking

nice that the hotel had a gym and a pool

parking and wi-fi are also free

the amenities are good: gym, swimming pool, free coffee and tea, wifi, and good room service

it's a very clean hotel with a nice gym.

seemed old, couldn't do my laundry as the dryer was faulty and my bathroom was licking water to the other

we got to do the laundry which was great

the noise from kids running in the hallway ended after midnight, which made it uncomfortable to sleep

breakfast

very nice room, ample parking, very helpful staff. good selection at breakfast.

front desk doesn't have a sufficient amount of quarters for the on site laundry

i needed to use the laundry, they really need to put in a change machine that changes dollar bills into quarters

i was given towels which i offered to take to laundry room but was told i couldn't take and that they would

breakfast was good

breakfast offering was very good

good facitilites- laundry room, pool, good breakfast

hotel was clean breakfast was great staff was friendly

actually made so that it did not close so the entire window was exposed to the nearby road and parking lot

were comfortable, rooms were clean, parking was free and wifi was free

indoor pool, jacuzzi & breakfast