shot out to the laundry crew great recognition and credit

very good breakfast, nice pool

some monitoring of the pool that got a little out of hand with unsupervised kids

the wifi was extremely weak almost non fuctioning.

overall good just crappy wifi

dirty laundry bins stored by exit doors

no elevators so it was tough dragging all my stuff up the stairs and no guest laundry.

there's no room service, such as housekeeping or fresh towels, it would be great if they offered that, given

i thought the place was perfect for me. really enjoyed the pool..

clean, comfortable room, easy parking, free breakfast

the parking lot was on a hill and sometimes the traffic made it difficult to turn left

the hotel advertised having guest laundry

room was clean and their guest laundry is free!

is always problem with the wifi i would the hotel

a tiny gym was right off the pool deck

clean room, breakfast was very good, clean throughout hotel, easy parking, cookies, fruit and flavored water

laundry facilities, indoor pool.

room was spacious and they have laundry room.

laundry facilities poor, toilet in room dirty and front desk staff rude and uninterested in helping

they did not repair it that day, even though my laundry had been in the washer and i had to pull it out

we also were told there was no laundry for use even though they showed it on the booking websites

clean great breakfast friendly, helpful staff

to room didn t latch properly, there was trash in the trash cans when we arrived in our room, wifi signal was

person's soap bar in the shower ud83dudebf hair was all on the pillows long blonde hair it could have been

kitchen had no plates, silverware, cooking tools, no pots or pans

the bar area is right in the lobby where you check in, where 8 people were noisily drinking and

then asked for full room service, they said yes

it was very pet friendly

the hotel has an indoor pool, fitness room, and a great small kitchen to use during your stay

clean, breakfast, parking, carts, pool, washer

close to food places. pool unavailable. track loose on machine

shuttle services were only to/from airport laundry area not accessible due to renovations

there was no laundry room

and i was allowed to use the commercial laundry facilities when the guest laundry was unavailable

staff was not available at front desk: they were in the laundry room folding laundry (i never saw any actual

24 hr shuttle to airport very early breakfast at 3:45 was excellent excellent staff at front desk &

we re still bringing loads of laundry up stairs

kids loved the variety for breakfast, it was easy for them to select something

everyone was so friendly. room was clean and spacious. bed comfortable. breakfast delicious.

the coffee was just lukewarm at breakfast.

they were able to help with wifi connection and would help us with anything we needed

quiet, free wifi - great place to get work done.

gym and reception is nice

the bar and restaurant were closed. understandable under the current circumstances.

great location. top line registration staff. very good small bar and cafe.

third, the gym was atrocious

was too old, the bed was not comfortable and no sunshine, the room was too dull and near the laundry room

arrived we had to ask for breakfast vouchers and got only 2 adult meals without 2 meals for our kids

nice clean room. near restaurants and thethruway. good gym ( for a hotel)

shuttle was perfect. richard, my doorman and shuttle driver i loved!

room service was quick & food delicious.

was a problem in the laundry room the hotel staff was not aware of

the laundry room was out of service.

laundry machine and dryer always broken

shuttle to airport small indoor pool and workout room

no breakfast available location excellent

fresh fruit like pineapple and grapes could enhance the breakfast.

pool was awesome

new and modern feel well designed living space with mini kitchen that was well stocked with essential tools

pool, breakfast, parking, bar everything i need right there

cost, comfort, cleanliness, bar, breakfast. was very impressed. also quiet! no loud heating.

there was human hair clinging to the walls of my shower and there was dirty laundry dumped in the hallway all

shuttle provided

great hotel with pool and fire pit.

two men who drove the shuttle ( from the airport and back to the airport) were exceptionally personable

i appreciated the shuttle, which was prompt and efficient

laundry room on-floor was an unexpected amenity

there's a nice guest laundry room as

inhouse dining room (restaurant and bar), customer personal laundry

was excellent and the laundry prices and availability exceptional

the breakfast was delicious

spacious a guest laundry plus an excellent breakfast

they were sensitive and allowed us to use the laundry room after hours

the hotel laundry facility was an added plus

the horribly rude kids and parents who abused the pool area ❤️

the only thing that made me uncomfortable was there were so many kids occupying the pool that there was an

piles of dirty laundry in front of the bedrooms doors, in the halways

location, gym, laundry, new property

lovely that we were close to the laundry, on the first floor, and close to the restaurant.

nice modern hotel. located near the centre, with parking. nice view of the river.

the staff was very friendly and there were great facilities on site (gym, etc

you have a pool and kids swimming hut all windows are clear as day for anyone to see inside

the staff was extremely pleasant, without exception, it's always nice to have free parking, and the breakfasts

breakfast, price, parking, etc

i asked for room near the gym and i was given a room on the 6th floor. gym is on the first floor

pool was beautiful, shower water pressure was amazing and bed was super comfy

good customer services and prompt shuttle assistance

the pool had too much chlorine, and my kids had a reaction from it.

they allowed us to change our arrival date at no charge and gave us a poolside room for the kids

free airport shuttle & free breakfast, location

was pretty decent considering the past reviews breakfast was good my son loved the pool would definitely book

the pool was heated and easy to get into with the kids

parking lot was icy.

airport shuttle. hot breakfast. close to the airport.

clean rooms clean linens hot water great breakfast great location and good overall environment

breakfast was included, which was a big plus

they charge for laundry

gym, laundry were a big plus

pool, the exercise room, the continental breakfast, the kitchen area of the room itself, and the cleansing us

about the inside, but parking lot could ve had a better plow job, and the pet area didn t have the mound of

wife liked gym. both liked beer and room

pillows were too soggy no laundry bag no complementary breakfast

used the pool a bunch of times it was a bit awkward as it was nect to the bar and banqurt facilities

enjoyed having a sports bar and grill on site so didn't have to leave hotel for supper

the resturant, pool, gym all right there

this day and age there should never be the requirement to pay for wifi.

i did enjoy the clean room breakfast and laundry

there was not enough hot water to allow guests to shower in the morning while they were running laundry services

only laundry dryer is not working

was across from the guest laundry room, heavy traffic during the night, a lot of people wandering the

guest laundry service, breakfast very good, bed very comfortable

laundry facility was broken and they were not sure when it would be fixed so we changed

get there, lug my laundry in, throw it in and then see a sign that it s out of order

dryer in laundry wasn't working.

location indoor pool on-site laundry

guest laundry was gross!

was not very comfortable and the pool is tiny, not for laps but good for young kids to splash in

pool is very small which is not a problem for me, i don't swim, but my kids are bigger now and appreciate more

pool being under

plenty of parking and in a good location as well

minor detail, but surprised the pool wasn't warmer.

and well equipped breakfast was good, and hotel facilities were excellent, from the gym, to the laundry

pool temp was perfect and the extended pool hours were great for our kids

enjoyed having a full kitchen and having the beds separate from the living area

the common area are clean and modern with a well equipped gym and small swimming pool

breakfast was very good and well stocked and clean

have pool, spa, fitness, laundry

nice warm pool, clean room, friendly staff.

issue with our jetted spa tub in room but was able to clear up on first night

kids loved pool area

parking was free, but is shared with other stores in complex, so finding a spot close to the

someone was doing laundry at all hours of night i kept on getting

in the shower curtain, not had tiny bird feathers in the towels (are there birds nesting in the laundry area

there are absolutely no amenities-not even a functioning laundry

the smell everywhere is horrendous, smells like a mix of cigarettes, sweat, weed and dirty laundry

was very rude the desk people were rude and a cleaning lady cut us off with a bag of laundry as we were getting

should be closer to the bistro it seems a little random to have an ice machine next to the laundry machines and

the pool wasn t in good standings and didn t look clean enough to swim in.

the gym had no towels, paper towels, cups etc. and nothing to wipe down equipment

the pool closing early

clean, gym, and location. sweet room!

was a little bit noisy on my floor, kids running in the hallway

clean, great gym, safe well lit parking lot.

i wish the restaurant was open later at least for room service. the shower was so dumb.

that the bed and pillows were comfy. friendly staff. nice bar inside the lobby.

the pool was extremely cold but still everything else was great

laundry facilites on site. staff very helpful

laundry room was in 4th floor which was not convenient at all and costs 4$ for one run

parking

breakfast was included, but we were meeting family so we didn’t have time to check it out

there is a gym and indoor pool that we hope to use on our next stay at this hotel

great location, room was very clean, breakfast had a nice selection.

clean, front desk was friendly. breakfast was good

the room was very spacious and clean. we enjoyed the pool as well.

the staff were very friendly, nice breakfast and very nice room.

friendly staff, room and facility was very clean, breakfast was delicious

excellent breakfast choices, very helpful staff

clean, quiet, great breakfast and pet friendly!

the pool

the breakfast was amazing!

even the woman at breakfast was cheerful and helpful

clean. spacious. easy parking. kitchen. good shower.

the pool was also clean and warm

was disappointed that there was no breakfast for my stay

i love the pool and breakfast. staff was helpful and pleasant.

local to major stores, pet friendly, and good for families.

everything perfect except 'breakfast '. personnel very nice.

breakfast was great!

easy to find, pet friendly, clean with a comfortable bed.

free continental breakfast, microwave, fridge and coffee station are convenient

is a basic cheap motel that has very friendly helpful staff, comfortable beds, easy wifi, fridge, microwave,

laundry room was not available

had laundry facilities on the property the staff was scarce, but chelsea at the front desk was friendly

is amazing, room clean and comfortable, access to needful things such as laundry room and fitness to customers

they changed the room but the other bedroom had sheets and pillow that smelled like dirty laundry

property is clean, laundry room on site, microwave and fridge in room. staff very friendly!!!

we have provided laundry facilities

room was clean the beds were nice n comfortable my girls love the pool and the staff was

kids were shivering

the space in the room, the pool and workout area, the breakfast, and cleanliness of our room!

breakfast is also delicious,jessica assisted us and was also very friendly

laundry room available

housekeeper was carrying dirty laundry with bare hands in the elevator, some of the linen were dragging on the

the room was not properly cleaned. dirty laundry left in the room

they do not have laundry room.

no laundry. no pool. only one elevator working.

laundry services available on site. it is near the albany law school and albany medical center.

laundry access

the linens smelled so fresh and my room smelled like fresh laundry

room service was great!

i loved that it was pet friendly and in a central location.

there is dirty sheets from the laundry press on my bed

room immediately b/c it smelled like a dirty/sour towel that had been left in the bottom of the laundry bag wet

i can t believe,my kids found opened condoms on the window

the staff is amazing and i felt safe being there! they were helpful. also, the pool is great!

pool.. rooms

the hotel also had a very clean and quiet gym

excellent facilities, well equipped gym and nice casual restaurant

free shuttle bus to anywhere in the city and free collection from anywhere

slight issues with room service order. but nothing major.

comfortable and pleasant room, excellent restaurant, excellent gym

you have to do your own laundry/ delivery pick-ups

staff were helpful, and we had a free laundry

the hotel staff helpfulness, the cleanliness of the property, the location to the capitol and the breakfast

the breakfast

wifi extremely slow.

being able to use a card to do laundry or having a change machine

staff. t hey tried to sell me a one time use laundry detergent for $30.

convenient and clean laundry area. extremely friendly staff!

pool had to be treated with chemicals which meant it was closed most of the day

gym equipment is limited and outdated

clean fresh new pool

the pool and fitness center

after a while the pool had a slight fishy smell (unsure where the smell was coming from however noticed while

warm pool

it had a bar, a pool and a workout space

gym is complete with the basic equipment a big plus is the room comes with a microwave and the laundry room has

very nice rooms...clean and good room service...would stay again....

we were impressed by the cleanliness, the size of the room, their on site restaurant and their pool

the entrances to the parking lots had so much snow: couldn't get in or out

most people that stay @ the hotel are gone most of the day & when they return, the pool & courtyard are closed

no laundry facilities. evening desk clerk was indifferent to our need for a luggage cart.

the only complaint i would have is it didn t have an area to do laundry.

laundry facility needs to be complimentary

pool was not working, a main reason we chose this one

very clean and front desk was very helpful with an early check in

i had to drive 28 mins to a laundry mat

breakfast menu for kids not so great. for me was good

no bar on site.

friendly staff, good food, walking distance to the casino

the heated pool was nice, but a hot tub would be better.

better access to the laundry facilities. had to wait a while to use the washer and dryer.

we liked the self-service laundry in the building

everything: breakfast, dinner, social hour, laundry facilities, awesome treadmills w/ tvs, room, decor, green

i was so hoping for a large jacuzzi in the pool room

the free breakfast was good, the room was great, the wifi was of adequate speed to stream plenty of porn, and

wanted to do a gym and pool

getting into parking was tricky

no sanitizer or cleaner in gym

of the breakfast offering had lots of sugar

the extra fluffy pillows extra comfy bed the pool and jacuzzi!!

and the breakfast was wonderful

pet friendly

the breakfast was amazing and had something for

both stair cases were not usable and everyone had to be funneled through the elevator, and the pool/exercise

booked this hotel for family getaway but my kids was unable to use the swimming pool and room wasn't clean daily

good facitilites- laundry room, pool, good breakfast

easy access, parking, etc

the breakfast and friendly staff.

group of people staying around us was kind of rowdy, and the kids in the pool where not well supervised and very

at first i was concerned that the lights from the parking lot would make it hard to sleep, but i figured out

seemed old, couldn't do my laundry as the dryer was faulty and my bathroom was licking water to the other

we got to do the laundry which was great

to room i booked said king with 2 sofas, only a king was there, and no 2 sofas so no place for kids to sleep

the pool was closed so it was a bit disappointing for our kids

i didn't like the work on the parking lot, but it was understandable and not that inconvenient.

i was given towels which i offered to take to laundry room but was told i couldn't take and that they would

front desk doesn't have a sufficient amount of quarters for the on site laundry

i needed to use the laundry, they really need to put in a change machine that changes dollar bills into quarters

wifi in room would not connect to my laptop

breakfast offering was very good

the availability of a swimming pool, hot tub, and laundry facilities was a positive aspect.

the hotel also offered free laundry services which was an even greater perk

we did our laundry for free while we were here

free laundry washing/drying

down food service area @ 9:30 sharp (turns lights off and places garbage bin to block entrance) laundry room

the girl who was working in the kitchen said good morning loudly at 610 am and than loudly slammed a door i do

we used the ev charger and the first plug (#1526) didn't work even though it was showing as online

breakfast, cleanliness

proximity to highways and friendly, attentive staff. pool and gym were great too!

we asked for a new beddings to make sure we are using a new one since our kids have a very sensitive skin

also had guest laundry services 10/10 would stay

bedside lights, tall ceilings, easy parking

front desk staff, fabulous room and free parking

gym cold jacuzzi pure breakfast never agree to take room 125, there public restroom over the wall

good location for me. very clean. great breakfast service

the bed, breakfast and price.

friendly staff, clean rooms and nice variety for breakfast.

staff was very friendly and the saline pool was amazing, i would recommend this hotel over and

location, accommodations, pet friendly, breakfast choices, outstanding staff!!

breakfast no turkey products. small space for eating. floor sticky from incorrect products

no laundry facilities. little far from the city centre.

i want to request that the property will use fragrance free laundry detergent due to allergies

the breakfast is great, lots of choices and most importantly healthy choices

how hot the pool room was if you weren t swimming and watching kids swim

hotel caters to sports teams for high school kids

wifi was extremely poor

no non-smoking room. all rooms are smelly badly.

the wifi was very weak though i was told it will be fixed very soon

room was a non-smoking room but smelled like an ash tray

non-smoking room i booked reeked of cigarettes when i got there