the pool pump was broken so we were unable to use the swimming pool.

lots of parking. fine for a stop over on a long drive

was a little bit noisy on my floor, kids running in the hallway

very clean and modernized, good bar and restaurant

the gym was great and useful

laundry facilites on site. staff very helpful

laundry room was in 4th floor which was not convenient at all and costs 4$ for one run

location was good. we had parking for the car. and good breakfast ud83dude0b

the woman that was attending the breakfast that morning was very kind and thoughtful

had lost my parking when i went to dinner had no parking

staff was very friendly and we liked that the pool was open until 10 pm

the room was very spacious and clean. we enjoyed the pool as well.

very clean, great breakfast, beautiful pool!

room indoor pool till 10pm is definitely a plus breakfast was great very clean hotel will come back when visiting

clean rooms, staff was great, it was helpful when i had an issue connecting to the wifi

have pool, spa, fitness, laundry

staff were very helpful, the bed was very comfortable, we found the prices for the drinks in the bar remarkably

it was nice having a bar on the premises

pool is very nice

park that was hard was parking and trying to find a place to park because parking lot was always full evening

and well equipped breakfast was good, and hotel facilities were excellent, from the gym, to the laundry

beautiful amenities, clean room, pool was great and breakfast was delicious

rooms were amazingly clean roomy and staff friendly and parking perfect and breakfast included with all that

complimentary breakfast and dinner with complimentary beer and wine!!!!!!!

loved the pool & gym

clean, quiet, great breakfast and pet friendly!

everything was great nice room close to the pool/spa

pool hot tub clean room everything you need to cook a meal and be comfortable

breakfast lacked

they were friendly to our kids, and the kind man at the front desk provided quick assistance when my toddler

no elevators so it was tough dragging all my stuff up the stairs and no guest laundry.

dirty laundry bins stored by exit doors

pool was a nice added benefit after a long day on the road

clean, comfortable room, easy parking, free breakfast

many people hangout at the tables near the pool area

shot out to the laundry crew great recognition and credit

stay, kids were able to use the pool which was a huge plus

breakfast was very good

there were a bunch of young kids running and yelling up and down the halls and they would sit right outside

complain was always greated with a smile pool room was always warm rooms was clean upon arriving parking was

we re still bringing loads of laundry up stairs

kids loved the variety for breakfast, it was easy for them to select something

we did not need to change rooms as we were able to use the bar sink

gym was too small

in with unhelpful staff, bathroom in the room was dirty, hallways had missing ceiling tiles, gym and pool were

the parking lot was on a hill and sometimes the traffic made it difficult to turn left

room was clean and their guest laundry is free!

the hotel advertised having guest laundry

accommodated a late check out

the pool hours were long for the kids & the breakfast was

staff and shuttle good.

also had guest laundry services 10/10 would stay

free parking, comfortable beds, good fitness

front desk staff, fabulous room and free parking

was not provided with breakfast details or wifi when looked for staff couldn't find any there was no working

friendly staff, lobby area was decent, kids could swim in the pool and sit in hit tub

breakfast no turkey products. small space for eating. floor sticky from incorrect products

wifi

where on the website did it show a fee for pet and was never mentioned at check in

kids loved it here they are very kid friendly my 11yr old choose this hotel cause he wanted to get

gym and location

i want to request that the property will use fragrance free laundry detergent due to allergies

no laundry facilities. little far from the city centre.

pull in the back of the parking lot on the wrong side of the building

very clean and cozy room with comfortable bed. the spa was great. friendly staff.

the bar area and breakfast was great

then asked for full room service, they said yes

walk to target kitchen in the room / nice room friendly staff family enjoyed the pool at night

not many gym

the breakfast could be improved upon

breakfast time too short

the wifi was also too limited for our needs

key, we would get 20% off our bill at the excellent japanese steak house which share the same parking area and

lots of drama and cops. needs more parking

this place is pet friendly and conveniently located near my son s college rpi

had to pay for upgrade to a room with wifi

staff was not available at front desk: they were in the laundry room folding laundry (i never saw any actual

and i was allowed to use the commercial laundry facilities when the guest laundry was unavailable

there was no laundry room

shuttle services were only to/from airport laundry area not accessible due to renovations

shuttle available to the airport nearby

laundry facilities, indoor pool.

they even have a laundry room

they did not repair it that day, even though my laundry had been in the washer and i had to pull it out

we also were told there was no laundry for use even though they showed it on the booking websites

room was spacious and they have laundry room.

everything: breakfast, dinner, social hour, laundry facilities, awesome treadmills w/ tvs, room, decor, green

we liked the self-service laundry in the building

better access to the laundry facilities. had to wait a while to use the washer and dryer.

loved that it was pet friendly and had areas to walk

rooms were designed nicely. next to casino.

i had to drive 28 mins to a laundry mat

pool could be bigger and deeper and there should have been a complimentary breakfast for how

pool, fitness center and bar were closed due to covid

were attending an event at rivers casino and it was located a short walk away

so close to casino

laundry machine and dryer always broken

was a problem in the laundry room the hotel staff was not aware of

the laundry room was out of service.

the amenities were beyond what we expected, including a full bar and restaurant

due to covid, the restaurant and bar were not open. bummer!

gym is complete with the basic equipment a big plus is the room comes with a microwave and the laundry room has

breakfast was ok an expensive

it wasn't included, didn't want to spend that much on breakfast.

also, breakfast was supposed to be included and we found out @ check in it was not

the rooms were nice and cozy, bed was very comfortable. the gym and pool is very clean and nice.

wanted to do a gym and pool

mesmerica 360 , duke's restaurant & casino

the breakfast was great and the woman who served the breakfast was absolutely delightful.

free breakfast with good coffee

of the breakfast offering had lots of sugar

we were at a hyatt house a couple weeks ago and they had a very good hot breakfast bar each day with a change

ability to get breakfast at either the coffee bar in the hotel or the restaurant was a plus

it does not even have a small store in the lobby and the gym equipment is

most of the equipment in the gym is broken and the tv didn't work properly

free wifi had been rated as excellent which influenced my decision (besides proximity to the airport for

was too old, the bed was not comfortable and no sunshine, the room was too dull and near the laundry room

comfortable bed. great breakfast. order off the regular menu of a good restaurant.

zero facilities or extras including gym or pool table

there is a huge gym taking up unnecessary floor space

kids had a blast and we got to relax and eat some delicious food

there was human hair clinging to the walls of my shower and there was dirty laundry dumped in the hallway all

modern, clean, friendly staff; great coffee/breakfast shop, wired, across the parking lot.

plan ahead iand reserve if planning early morning shuttle ride to airport

i appreciated the shuttle, which was prompt and efficient

pool is not heated

pool, breakfast, parking, bar everything i need right there

room was way nicer than expected and the breakfast was great

is so perfect the kitchen the living room the bedroom and the shower

my kids would have liked a comforter or quilt

lots of kids roaming the halls making noise. local hockey tournament.

the hotel laundry facility was an added plus

they were sensitive and allowed us to use the laundry room after hours

spacious a guest laundry plus an excellent breakfast

kind staff free shuttle

the kids very much enjoyed the pool

inhouse dining room (restaurant and bar), customer personal laundry

laundry room on-floor was an unexpected amenity

there's a nice guest laundry room as

was excellent and the laundry prices and availability exceptional

very clean! staff great!!! breakfast delicious!!

piles of dirty laundry in front of the bedrooms doors, in the halways

location, gym, laundry, new property

lovely that we were close to the laundry, on the first floor, and close to the restaurant.

stayed at courtyard by marriott, troy, ny while taking the ny bar exam, and it was the perfect choice

bathroom needs a towel bar by the sink.

the room and pool were very nice, roomy and comfortable, and very modern.

location was perfect! breakfast was a good value.

was well situated nice pool and gym

the breakfast options were plentiful, the hot breakfast items like sausage and eggs were cold

bed was comfy. size of room and bathroom shower. breakfast is delicious!

the hotel also offered free laundry services which was an even greater perk

having a laundry room available free of charge was unexpected and appreciated

free laundry washing/drying

once in a while the whole room would subtlety vibrate, as if there was a giant laundry machine running with an

down food service area @ 9:30 sharp (turns lights off and places garbage bin to block entrance) laundry room

i love the property we had easy parking

always stay here when i come in from nc to spend time with the kids an grands

the gym had a lot of broken equipment

always stay here when i come in from nc to spend time with the kids an grands

3 kids parties going on! noise

room service food

fact that there was some sort of basketball tournament and the kids in the hotel kept us up all night

that the outside pool was t open.

you have a pool and kids swimming hut all windows are clear as day for anyone to see inside

the breakfast buffet was cold and uninviting, to have to access the room service menu from the tv with a very

gym, laundry were a big plus

they charge for laundry

it was clean. friendly staff. i loved the breakfast options & the gym.

breakfast comfortable bed spacious room nice studio with half kitchen good lighting

breakfast area kept stocked at all times, the steward even came to our table before closing to see

pillows were too soggy no laundry bag no complementary breakfast

really spacious and clean rooms with great wifi.

very clean and i was in a room that was pet friendly

have like pool/gym to be open, but with covid, actually ok it was appropriately closed

staff was great, courteous and respectful even to my kids

location indoor pool on-site laundry

the guest laundry was gross

laundry facility was broken and they were not sure when it would be fixed so we changed

no laundry services

guest laundry was gross!

guest laundry service, breakfast very good, bed very comfortable

there was not enough hot water to allow guests to shower in the morning while they were running laundry services

was across from the guest laundry room, heavy traffic during the night, a lot of people wandering the

only laundry dryer is not working

i did enjoy the clean room breakfast and laundry

the breakfast wasn't longer

very helpful and friendly staff. the size of the room was very big.the breakfast was very good.

kids loved the pool!

i arrived and asked the reception about it, they were surprised and informed me that there was no ev charger

great breakfast!!!

should be closer to the bistro it seems a little random to have an ice machine next to the laundry machines and

the pool closing early

gym had decent equipment

the pool wasn t in good standings and didn t look clean enough to swim in.

could have more choices for snake bar when the restaurant is closed.

old, stained carpets in the room, hot tube was not working, very loud machinery noise in pool

breakfast

the pool was also clean and warm

great breakfast host he was kind and efficient and helped everyone with joy in his voice

loved the pool and hot tub. the rooms were nice enough. we liked being able to walk to the mall.

was very rude the desk people were rude and a cleaning lady cut us off with a bag of laundry as we were getting

in the shower curtain, not had tiny bird feathers in the towels (are there birds nesting in the laundry area

someone was doing laundry at all hours of night i kept on getting

there are absolutely no amenities-not even a functioning laundry

the smell everywhere is horrendous, smells like a mix of cigarettes, sweat, weed and dirty laundry

we have provided laundry facilities

also if you have a pet it s an extra $75

my boys loved the pool and all the outdoor activities that were available

the hotel was very clean ,they offer free breakfast and the staff were very

tub plug to take a bath or bathe kids, the big square hole above the shower and how small the bathroom is

they changed the room but the other bedroom had sheets and pillow that smelled like dirty laundry

had laundry facilities on the property the staff was scarce, but chelsea at the front desk was friendly

laundry room was not available

is amazing, room clean and comfortable, access to needful things such as laundry room and fitness to customers

property is clean, laundry room on site, microwave and fridge in room. staff very friendly!!!

, i had a really good nights sleep on a comfy bed the room had everything i needed plus had free parking

the tv or the wifi wasn't working until the next morning

free continental breakfast, microwave, fridge and coffee station are convenient

everything perfect except 'breakfast '. personnel very nice.

breakfast was great - food good and great selection

since we were on a longer trip we needed to do laundry and found out it was complimentary

free laundry, happy hour and breakfast.

location, an apartment not a room, free laundry washing, kitchenette fully furnished, great breakfast, kind

free laundry

we took full advantage of the fitness facility, pool and, since we were traveling with kids, the laundry room

a plus was it s pet friendly

great location, hotel was historic and beautiful . free parking.

), room service or any other amenities that are pretty much standard at any other hotel

the grounds were beautiful. the staff was friendly. loved how pet friendly it is.

room; tub in bathroom dangerous-high step-in and no safety bar ; advertised pool is public as part of the state

common in similarly priced hotels: no lotion, no robes, no separate shampoo and conditioner, no laundry bag, no

there was no guest laundry

laundry on sit not there

morton's steakhouse in the lobby ans excellent pool and gym

not that family friendly, as 2 of the restaurants are on the casino floor, and kids are not allowed in

plenty of parking

the pool was nice too and close to the racetrack

rooms were nice. easy parking. food in the restaurant was good.

the gym was also well equipped

huge parking spot, newly renovated.

clean and modern with decent amount of parking facilities

pool area and gym were very clean

that the bar closed at 10pm.

had it in the lobby bar though

hotels website states: free breakfast, bar and restaurnat

housekeeper was carrying dirty laundry with bare hands in the elevator, some of the linen were dragging on the

no laundry. no pool. only one elevator working.

they do not have laundry room.

the room was not properly cleaned. dirty laundry left in the room

could do our overdue laundry. breakfast omelette station was great

location location location complimentary laundry and coffee

the good guest laundry facilities were much

breakfast was good except you had to have the buffet

was amazing the stuff was very friendly my kids loved the pool they didn't want to leave, my son believes he

also there's an indoor pool and outdoor pool

the linens smelled so fresh and my room smelled like fresh laundry

laundry services available on site. it is near the albany law school and albany medical center.

laundry access

parking first come, first serve is not fair to paying guests & better signage with hospital

our first room was giving my partner a bit of an allergic reaction like there was a pet there recently and had