they are white so i assume bleach is used to wash the laundry

to much smoking area

nothing ever open except for small limited grill and main bar in casino has never been opened when we've been

i was disappointed that the pool and hot tub was shut down.

loved their breakfast we had room service.

liked that they had coffee at all times of day. had a place to do laundry if needed it.

depending on time of day it took a bit to get out of parking lot

lots of parking spaces

it was a snack breakfast with microwave grits and no jelly. given precautions it was ok

hotel breakfast but the odd thing was they did not supply napkins at the breakfast bar which was very odd

the pool wasnt heated like they had said at check in and on the website.

i usually use stairs instead of the elevator but the only stairs went to the pool.

the pool was too cold. really needs to be heated to enjoy. my only complaint.

parking lot was dangerous.

the swimming pool was not available.

was discriminated against both me & my guest we tried to enter the laundry room with our keys several times the

laundry room - 2

pet fees were not posted on website, we were not expecting $50/night, could have kenneled cheaper

we didn t use the gym / pool so cannot comment for those

com to purchase my room, where there was no option to select that i was bringing a pet

the hotel rooms added kitchenette is a big plus as well as the laundry room.

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

laundry in sight

location, free breakfast, nice staff

did not use the kitchen but was impressed at its size and amenities

location and laundry facility great

i like the cleanliness of hotel and the access to laundry was a bonus

they second room we were in had ants in kitchen area and bathroom

the parking was great and breakfast was pretty good

room was a suite, so it had 2 queen beds, a sofa bed, and a kitchen (w/o a stove); plenty of room for 3 people

this is the weekend fir big basketball tournament and not having the laundry option was

pool was pretty small but sufficient for my kids to swim, the room was nice and quiet and the beds were super

it would be nice to offer a shuttle to the fair and let us keep the car at the hotel

nice to have some of a gym option and indoor pool.

the room, the breakfast, the pool, and the staff

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

small parking lot. they are currently in the middle of remodeling.

liked the parking, the room was a comfortable and clean

parking lot was small

we did not use the pool or anything like room service or laundry

stay at hilton facilities and this one was close to the airport with a shuttle

limited parking

smelled marijuana from the parking lot before we got into the hotel

plenty of parking

there was nothing not to like. the staff was great and the restaurant/ bar was really good.

the surrounding area which made me feel slightly uncomfortable leaving my car in the outside parking bay however

is room service

very many choices for breakfast, and everything closes down early to include the bar area which i understand is

the gym tv did not work

location near to the louisville airport, literally 5 minutes from airport via shuttle free parking for guests

the rooms were spacious and the kitchen contained all the utensils required to cook meals in our room

very clean, friendly staff and the courtesy shuttle was very great!

kitchen, dishes, dishwasher and liquid, paper towels, etc), staff was very friendly, continental breakfast was

not enough parking because of events that day

i needed quarters to do laundry

of hotel, breakfast and coffee was a welcomed bonus, convenient ice machine and laundry on each floor was amazing

the night shift made the kids get out the pool for no reason at all

i couldn't sign into the wifi

friendly staff, useful shuttle.

sunny outdoor pool area and plenty of coffee available

the shuttle to the airport was very convenient. the drivers were excellent!

close to airport. nice rooms, clean, nice fitness center

parking was limited and breakfast very crowded with limited seats

left for airport at 3:00 am breakfast was not made however given an snack

lack of laundry facilities

but the young lady who checked me in was nice, explained the laundry situation, (that s how i knew to go next

the shuttle takes you to the airport as well as a selection of local restaurants

free parking and complimentary shuttle service to the kentucky fair and expo center where our daughter

staff was polite, shuttle drivers were awesome! breakfast was delicious.

i had an issue getting my laundry cleaned, it was never sent out.

and last thing, the shuttle bus was very very convenient and the drivers very friendly and accommodating

the shuttle to and from the expo center & restaurants the drivers were amazing !!!

the property was clean and they made sure that the parking lot was for guests only which was such a relief

kids meals were priced well

my room, the pool, and laundry room was clean

we skipped the breakfast after seeing the limited available options( it was busy, but the food wasn t being

my kids enjoyed the pool area

easy to find, right off the highway, ample parking, front desk staff very pleasant.

loved the fact we had free shuttle to kentucky kingdom

not having laundry room for self laundry. no microwave in the room.

first night there were bags of dirty laundry and garbage in the hallway

the pool was great, my kids loved it, very friendly lifeguards

close to airport. provided a shuttle to the airport.

pet friendly is fine but when there is dog pee all over the lobby it's a little much

the laundry area was ok

laundry room, exercise room and pool were all closed

there is a gym and laundry facilities

loved the indoor pool, the breakfast, in-room kitchen.

there was also a pool, which i didn't take advantage of, but everyone i saw who used it was very happy

need clean laundry

laundry was broke ,no sign on it and ripped me off 2 dollars.

wifi and very small bathroom and shower

parking could have been better an outside lighting don't use mercury lighting there is better

was approached couple times while leaving the parking lot

great location, friendly staff, nice breakfast, and very nice rooms.

the pool was cold, but that's how it should be

people could separate themselves in the hotel industry by providing a little bit higher quality breakfast

small pool

we saw a couple decent sized spiders in the pool area.

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

lab the shuttle bus driver was superb guiding us around the town

huge bourbon bar and knowledgeable bartenders

the staff are all friendly and helpful, it was very clean, and the lobby bar had excellent food

great location. clean and comfortable rooms. nice fitness center.

as if it was flooded before and now it smells like wet old laundry

laundry rooms

check in left me with one of the rooms next to the laundry room

there was no shampoo or laundry bag in room

parking was a little difficult due to some other customers having large trucks (duallys and box

great to have your own kitchen, spacious bathroom and shower, bed was comfortable

the hotel was very beautiful and modern the room very nice and comfortable and it comes with a kitchen

gym is basic hotel gym, however equipment is well-maintained

modern design, clean, delicious breakfast, friendly staffs

fantastic bar area with super friendly bartender

guest laundry also a bonus

close to riverfront, 4th street live was two blocks, the restaurant and bar

great location. easy walking to downtown, free ev charging.

roof top bar was excellent food was very good

i used the gym in the morning, which was clean, easy to access and available 24/7

staff, laundry not available because of broken machines

guest laundry and gym

laundry facilities on site

the property was clean, and we appreciated having access to a laundry room

the screaming kids whose parents did not know how to say stop.

we tried to order room service for breakfast and they lost our order then we had to wait almost 45 minutes for

the bar was a little under stocked.

wish that room service had been available

room was clean, friendly staff, loved the late night room service!!

the hotel offers room service but room service was paused

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

good breakfast, laundry, gym, pool, game room, office, and coffee

wifi a little slow

there was a little kitchenette and slept 5 + but only that single office desk and chair up against the wall so

surprise great jazz band n bar at night

laundry amenities and kitchenette

the indoor pool was an added bonus we used each day of our stay

from the breakfast to the kitchen in the room it was just amazing

there were a lot of noisy kids and families at the lobby/breakfast room

location to the yum center was great and the fact it was pet friendly was great for us

the breakfast was lame. offer something healthy along with pastries! my wife is diabetic.

our kids particularly liked the interactive exhibit by the elevators

friendly staff, location, art in the hotel, and good gym facility.

we didn't have breakfast. we liked the art display on the different floors.

great staff! fabulous rooms, breakfast, artwork. so much fun!!!

the bar was well stocked and the staff were friendly and

surprise pet fee of $150!?! no wonder they are pet friendly.

was very dissappointed that the bar and restaurant were not open on monday night

could use a grab bar in the shower

the valet,the front desk and the bar was excellent

i would have liked for them to have a guest laundry room

the pool was disappointing, no laundry, no room service.

no hot tub or laundry area for guests. not really really a relaxing place.

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

lack of a complimentary breakfast, there was only coffee.

there were also no laundry facilities

but just want to use the sauna, the spa is available only between 9 and 5pm, there was no laundry service

wipes empty at gym two days in a row

pool was too busy...lol

also the spa is incredible

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

my kids enjoyed the atmosphere

the breakfast buffet at the restaurant was pricey, and because of covid they do not have room service

didn t like that the pool was closed and we had to pay the same amount

no trash bin in entire lobby, huge lines in front of integrated starbucks shop, rather small gym compared to

thing i would recommend is microwaves in the rooms and laundry on-site

find any laundry bags that are usually the norm in most hotel closets to pack up dirty clothes

where to wash your laundry

parking expensive, road noise from interstate, food and bar expensive, no laundry

in room book says daily laundry service monday to saturday but upon depositing laundry on saturday morning before

the pool needs to be a few degrees warmer

did not eat breakfast.

a nicer bar and restaurant

over all the price was good but not a place ill return with my kids maybe alone

breakfast is not free.

on site laundry and 24 airport

nice, staff was amazing, clean, room was amazing, u r able to do laundry there and the breakfast is always a

the only problem was their laundry facilities or not working if they have been working they would have got a

very cumbersome to do laundry to get change from desk and 50% of machines were down

laundry facilities are good

room service works perhaps every other day, definitelly not daily

out bagged breakfast in the morning was a good idea considering the pandemic

pool was too cool for me but, everyone else had fun in it.

many kids that were staying at same time a little loud

we had to walk from the top to bottom with 4 kids & all of our stuff

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

laundry room nice perk

very cleangreat breakfast

issue i had was the fact that kids was running up and down the halls and knocking on the door and running

everything! breakfast was amazing!

it could use more sound proofing and self service laundry.

laundry tickets provided in rooms but reception said there was no laundry service, took no

the bed was not very comfortable and the gym was very stuffy (no fan for air circulation)

location and pool

families were there for a soccer event -- the kids were out of control, but that is not the hotels fault --

laundry facilities are downstairs with a great-looking fitness area

room design and furniture. enjoyed the fitness center also.

however, hotel s bar was the part of the stay

our view was of the parking lot and the wifi was out most of the evening

was new and exciting, wonderful staff, great bar with good food and they are pet friendly

once in the bar and once in the dining area with a reservation

we loved the decor, the bar area and drinks, and the beautiful quiet room!

room service messed up our order, fixed it, but left our tray out side our door for two days

location , room, restaurant was amazing .. room service, the location

the restaurant and bar downstairs were outstanding

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

few parking spaces in front of building

the breakfast was awesome frinedly staff all around

comfortable room and early 0430 airport shuttle a great service.

the front desk staff was very helpful. and the shuttle was a plus,

no quarters available for laundry facilities.no vending machines.

there were kids tuning up and a the halls all night slamming doors

the pool was pretty bad. moldy and fishy smell

excellent service, facilities and decent breakfast.

had to keep being harsh with the kids to quit rolling it back and forth

2 people could not fit well in the kitchen area at the same time

even the pool was indoor but cold as

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast,

breakfast....need to more

did not have breakfast there.

laundry facilities were great and front desk exchanged for quarters and detergents

loved being able to do a load of laundry

this place is horrible, and they allow loud pets

they staff was very nice and the hot tub and pool was lovely we really enjoyed ourselves

location, staff, cleanliness, indoor pool, late check out option!

limited breakfast options

breakfast, while not gourmet, was quite good

location, facilities and breakfast were very nice but the outstanding feature of this place is the host, teresa

got to breakfast 20 mins before it closed

the breakfast was great, the rooms were clean & hotel staff was friendly. will stay again.

we were given a room outside the laundry room &they blasted music at 745am

laundry facility was free

good selection laundry available

that the room with the children was directly across from the staff laundry, which was loud

and elevator was broke had to carry everything up to 3rd floor, guest laundry had no heat in dryer

breakfast, bar and workout facility was very good.

great bar and the room was comfortable and clean.

check in as well as late check out

i wish this hotel was pet friendly.

it s right across the street from a 3 am bar and it was very noisy and woke me up.

didn't get a chance to use the swimming pool or the exercise equipment

the pool area was a big plus

the pool, there was some cheerleading girls that were doing stunts in the pool

i like how they had a gym, pool and open bar for people to enjoy a nice drink and relax

well thought out adjacent to the indoor pool

t do more laundry

location and free parking

amenities are great when traveling with family a fridge, dishwasher, microwave & pool!

great little kitchen came in handy

while not an issue for us, definitely homeless sleeping in the area across the parking lot relative to access

laundry and gym has a faulty card reader

i also like the laundry room

i liked that it was 15 minutes from everything and they had free laundry facilities.

like the space kitchen but no utensils or dishes due to coronavirus free laundry

there s a gym and free laundry

for a room for 4 people and when i asked for more i was told they had to get them out of the laundry

very nice to have a free laundry machines to use. pool was great

beautiful pool, beautiful property, salon and barber shop on site, scary good ice machine, laundry facility on

no vending machines or laundry.

no laundry no microwave in room no vending/ice machines no tv channel guide

the breakfast was simply awful

was in our price range, but you get what you pay for. breakfast was offered.

breakfast was disappointing for a comfort suites

they dont have breakfast

supposed to have a laundry center but it was non-existent yet it was in the room info

to find the water fountain needs to keep clean the guest laundry room and washer door was

there was a laundry room or storage room nearby

was no clean towels available there was only one person doing laundry for the entire hotel

needed to do laundry and it was no charge, wow, this was very good, never ran across this

super clean and still offered a nice hot breakfast.

breakfast was amazing it was hot and everything was kept covered and hand sanitizer was available

the breakfast was good

pool was not as clean as it could have been. water was not clear.

the swimming pool was the warmest and cleanest of any hotel we stayed.

enjoyed our stay, with an excellent breakfast, a clean and spacious room, convenient free on-site parking, and

wonderful room and breakfast.

the noise didn't bother the kids at all, they slept great

start, cleanliness of room, breakfast options

the pool is also small

stayed clean, rooms were clean, bed slept great, breakfast was yummy, and the hotel team was so sweet and very

hotel was in a nice area and it was pet friendly

went to check on breakfast both days around 9:30/9:40 am, and they were out of scrambled eggs and whatever else

i had a boat and was offered an rv parking space near the front door

breakfast choices available