ighbors were very audible) and us were probably heard too (sorry) , cold pool

room was apparently over the pool it was loud and i could hear screaming kids until midnight even though the

parking lot was covered with ice from the weather.

eggs at breakfast

with 2 small kids (4 & 6) it was a bit tricky, but we managed

breakfast was disappointing for a comfort suites

they dont have breakfast

the breakfast was simply awful

was in our price range, but you get what you pay for. breakfast was offered.

no laundry no microwave in room no vending/ice machines no tv channel guide

no ventilation in bathroom, some hallways were hot and smelly, ice machines out of order, laundry machines out

no vending machines or laundry.

it was clean. free laundry was nice.

for a room for 4 people and when i asked for more i was told they had to get them out of the laundry

guess the only thing i didn't like was the fact that there wasn't laundry facilities for the

friendly staff, good breakfast, nice pool.

in pool became lose

i did not have time to enjoy the breakfast, but it looked and smelled great

breakfast was good with lots of options. the swimming pool was clean.

the laundry facilities were free and in good working condition

i lived my room, and the free laundry facilities

that you could do laundry and relax and swimming pool play games

parking could have been a little larger lot.

i love having kitchen facilities and a full size fridge so i don't have to eat out every meal

staff, laundry not available because of broken machines

guest laundry and gym

laundry facilities on site

the property was clean, and we appreciated having access to a laundry room

the lady who checked us in was so sweet and directing me where to go with kids.

be careful with young kids as some of the art is provocative.

loud neighbors that let their kids run up and down the hallways

about this hotel was a surprise, from the decor, to the art gallery, to the restrooms, to the bar and restaurant

was not told about the pet fee of $75 before arrival

the hotel didn't have a lot of complementary continental breakfast.

the indoor swimming pool was a treat; the area was clean and the water temperature was just right (considering

the pool area was very nice & clean

full kitchen

parking and kids running in the halls late into the early morning

great location great free breakfast modern bedrooms with kitchen and all cleanliness to the max

the bar was well stocked and the staff were friendly and

pet fee was $150 for a 1 night stay. definitely not

no pool no hot tub pet prices too high for sharing our room with small pet not wirth the monet

was very dissappointed that the bar and restaurant were not open on monday night

also - the pet fee is $150

laundry amenities and kitchenette

kids enjoyed the pull out bed

the hotel was very friendly towards my pet

did not have access to free wifi, because i had booked through booking

the bed was comfortable and the little kitchen was great since we bought a few groceries

overall a nice hotel. pet friendly with no additional charges is a bonus.

room service was good as well

didn't get a chance to use the swimming pool or the exercise equipment

the pool, there was some cheerleading girls that were doing stunts in the pool

coffee pool and hot tub open entertainment breakfast

in room book says daily laundry service monday to saturday but upon depositing laundry on saturday morning before

thing i would recommend is microwaves in the rooms and laundry on-site

find any laundry bags that are usually the norm in most hotel closets to pack up dirty clothes

parking expensive, road noise from interstate, food and bar expensive, no laundry

where to wash your laundry

t do more laundry

it was clean and new. had a whole kitchen. i felt like i was in an apartment. great location.

my kids were excited to swim in the heated pool and i enjoyed the hot tub

i love the full kitchen equipped with everything needed to prepare and serve meals

parking lot

over all the price was good but not a place ill return with my kids maybe alone

it was great they still offered something for breakfast

the pool needs to be a few degrees warmer

the bar also serves food

we always come back. wish the bar didn't close early on game nights.

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

no hot tub or laundry area for guests. not really really a relaxing place.

i would have liked for them to have a guest laundry room

the pool was disappointing, no laundry, no room service.

hotel bar staff was very nice as well

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

the music, atmosphere, bar and porch restaurant was 5 star

kids enjoyed the indoor pool

room service beating on my door 2 hours before check out.

i requested and received a late check out for an extra hour

best hotel lobby bar we have ever been to

location , room, restaurant was amazing .. room service, the location

once in the bar and once in the dining area with a reservation

the room double sinks, seperate shower and head, nice view, well appointed, staff very nice, bar and restaurant

everything about this hotel was fabulous. a special shout out for the staff at the bar .....

the bar area is very nice-try to hit happy hour or it's abit more expensive

accommodating to early check in

pet friendly

the bar was a little under stocked.

hotel provides no in-room information about its own restaurants (hours, menus, room service availability)

laundry facilities are downstairs with a great-looking fitness area

room design and furniture. enjoyed the fitness center also.

was new and exciting, wonderful staff, great bar with good food and they are pet friendly

however, hotel s bar was the part of the stay

this is the first hotel we have stayed at that had games in the lobby for the kids

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

good breakfast, laundry, gym, pool, game room, office, and coffee

the valet both was all confused. the shuttle service was terrible. it did not run on time.

friendly staff, good wifi

wifi was bad and confusing

but just want to use the sauna, the spa is available only between 9 and 5pm, there was no laundry service

there were also no laundry facilities

difficult to find food late, other than room service

what i mean by the comment is that it took several calls and several days to book the spa along with the room

bill had room service (food) charges that we did not order

guest laundry also a bonus

great location. easy walking to downtown, free ev charging.

close to riverfront, 4th street live was two blocks, the restaurant and bar

pet friendly but didn t really have any grass outside of hotel for our dogs to go to the bathroom

the rooftop bar was great, and the food up there was way beyond what we expected

laundry tickets provided in rooms but reception said there was no laundry service, took no

it could use more sound proofing and self service laundry.

pool was closed for maintenance

hot breakfast was a plus and the pool area was great for the kids

place in downtown, but there were loud kids outside of our room in the hallway late into the night which made

laundry room nice perk

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

the breakfast was very good. a/c was quiet. beds were comfy.

breakfast was great as well as the location.

the wild kids at the pool that were unattended.

good location breakfast was average

a lot of kids

gym facilities were open

the mimosas and breakfast were great, and the room service was good.

and when we wanted to get in the pool,there was to many in and they stayed in all afternoon my kids didn t

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

front desk told me they didn't have a shuttle to take me to bus station but bell told me they would take me in

free shuttle to & from the airport was a plus

room service breakfast (eggs, potatoes, bacon) could have been better.

between the front desk and the bell desk could have been better regarding shuttle if available around the city

loved being able to do a load of laundry

laundry facilities were great and front desk exchanged for quarters and detergents

the breakfast was a big plus for the kids as well

the friendly staff; cleanness of the room; absolutely, the great breakfast; location is great.

great location, nice rooms and friendly staff. grab bag breakfast are convenient and good

it s right across the street from a 3 am bar and it was very noisy and woke me up.

check in as well as late check out

early check in as well as late check out

bar was incredible

breakfast, bar and workout facility was very good.

laundry room, exercise room and pool were all closed

the laundry area was ok

there is a gym and laundry facilities

they had a huge bathtubs with jacuzzi jets. lots of parking and a lovely pool.

loved the indoor pool, the breakfast, in-room kitchen.

the pool was under maintenance. and the shower head was too high for this 5 tall person.

breakfast

unclear if staff was moving boxes or kids playing

very clean, quite, comfortable. nice breakfast. friendly staff

the pool was closed, and it was almost 90 degrees.

who came with issues after me, i had to wait an additional 45 minutes which is crazy and i had my kids with me

beds too hard, pool closed

easy access and good parking

breakfast was on point. cline and friendly staff.

parking lot was dangerous.

laundry room - 2

was discriminated against both me & my guest we tried to enter the laundry room with our keys several times the

pet fees were not posted on website, we were not expecting $50/night, could have kenneled cheaper

room was clean. location was convenient. breakfast was good. pool was warm.

love a late check out and the breakfast is 7a-11a which is love because most end at

we did not use the pool or anything like room service or laundry

the bar really everything

the room service would be more for my money

we weren't notified prior to arrival of ongoing construction and parking was limited.

homeless guy was on the parking lot begging for money as we were unloading our vehicle

the pool was nice and big for the kids and other guest

beds were comfortable and clean. free parking

they have a shuttle which was very much appreciated

we were a family of 4 (dad, mom and 2 kids)

nice modern lobby and bar area

this is the weekend fir big basketball tournament and not having the laundry option was

2 nights with 3 kids to visit kentucky kingdom

pool was pretty small but sufficient for my kids to swim, the room was nice and quiet and the beds were super

were shuttled to and from the fair/expo center which was very helpful so we did not have to pay for

breakfast not free, not much parking available

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

should have been a little less expensive since no extra's ,breakfast bar and gym not available due no cronos

only thing i had an issue with was parking

wish breakfast was served...but i understand due to covid-19

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

laundry in sight

the hotel rooms added kitchenette is a big plus as well as the laundry room.

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

lack of parking

location and laundry facility great

i like the cleanliness of hotel and the access to laundry was a bonus

breakfast was decent, and restocked periodically

room was a suite, so it had 2 queen beds, a sofa bed, and a kitchen (w/o a stove); plenty of room for 3 people

the parking was great and breakfast was pretty good

liked that they had coffee at all times of day. had a place to do laundry if needed it.

the fitness center was so bad and the treadmill didn t work

room was by the back door so we could go straight to the parking lot and it was quite and the mattress was

didn't go to breakfast

use to have a bar set up, but no longer does with new owner

need clean laundry

laundry was broke ,no sign on it and ripped me off 2 dollars.

parking lot unsecured

room was excellent, breakfast was wonderful and the staff very friendly

was approached couple times while leaving the parking lot

my room, the pool, and laundry room was clean

kitchen staff, not so much

it was had to find the correct parking lot for the hotel.

the pool and the gym.

only complaint i could possibly have is that the pool was chilly but honestly my kids didn t seem to mind much

i had an issue getting my laundry cleaned, it was never sent out.

room service skipped on my room for cleaning once

we really enjoyed the pool, hot tub and the outside area

the bar/kitchen was way understaffed. so you had to wait a long time to be served

i guess i was dissapointed it didn't have a breakfast buffet

of hotel, breakfast and coffee was a welcomed bonus, convenient ice machine and laundry on each floor was amazing

i needed quarters to do laundry

pool got shut down one the 1st day there and never got open, and i had very unhappy kids as they were looking

great for families with kids in attendance, right next to kentucky kingdoms amusement park

friendly staff, useful shuttle.

breakfast was excellent and also the location to the expo center.

everyone was extremely friendly and they offered a free shuttle to grocery stores and restaurants close by

it was quiet and i loved the fireplace and i was able to relax and enjoy my stay

would be helpful to have a roll of paper towels in the kitchen

the rooms had new carpet updated counter tops in the kitchen and bathroom.

lack of laundry facilities

but the young lady who checked me in was nice, explained the laundry situation, (that s how i knew to go next

m unsure if this is even tied to the hotel but the shuttle pickup driver (a lady) was unhelpful when picking

limited parking. the hotel is a little too pricey for what it is.

staff was polite, shuttle drivers were awesome! breakfast was delicious.

the breakfast was really good, and the shuttle service was good

parking was limited and breakfast very crowded with limited seats

it was nice to sit and have a hot breakfast at our leisure, enjoyed the room, the temperature was just right

plenty of parking spaces are available at the hotel

great pool

not having laundry room for self laundry. no microwave in the room.

first night there were bags of dirty laundry and garbage in the hallway

room service was good but my desert way and stale.

shortage of parking

plenty of tv channels and wifi work great

there was no shampoo or laundry bag in room

as if it was flooded before and now it smells like wet old laundry

check in left me with one of the rooms next to the laundry room

laundry rooms

kitchenette was great

they are white so i assume bleach is used to wash the laundry

property was connected to the casino for easy access.

is friendly, and the room service may be overpriced but it's worth it

the chlorine is entirely too strong in the pool area

charged a resort fee when the pool and spa are shut down for long term major construction work

there s a gym and free laundry

like the space kitchen but no utensils or dishes due to coronavirus free laundry

clean hotel love the kitchen and free laundry room

laundry and gym has a faulty card reader

i liked that it was 15 minutes from everything and they had free laundry facilities.

was no clean towels available there was only one person doing laundry for the entire hotel

needed to do laundry and it was no charge, wow, this was very good, never ran across this

there was a laundry room or storage room nearby

supposed to have a laundry center but it was non-existent yet it was in the room info

to find the water fountain needs to keep clean the guest laundry room and washer door was

very cumbersome to do laundry to get change from desk and 50% of machines were down

room was for some reason across from the laundry on the first floor and they had huge carts in the hallway that

on site laundry and 24 airport

the only problem was their laundry facilities or not working if they have been working they would have got a

guest laundry machines were few