killed a roach in the bathroom. parking lot and driveway were in horrendous disrepair.

stated microwave there was none, no breakfast, room had cobwebs, didn't look to have been vacuumed, furniture

breakfast was minimal at best

and unable to communicate well bathroom not clean,falling apart, towels had stains on them, breakfast was bad

what breakfast???

the second floor ice machine didn't work they could have more gym equipment f

i was given one price to,bring a pet, and was charged a different price, unapologetically, when i arrived,

wish you would have had more choices for breakfast , for gluten free people

clean and friendly with a great breakfast!

lack of parking available

friendly staff, gym and pool nice

breakfast. pool, clean

workout facility, pool, breakfast included was very nice

start, cleanliness of room, breakfast options

the noise didn't bother the kids at all, they slept great

no towels at the pool

pool was not as clean as it could have been. water was not clear.

the breakfast was good

price was very reasonable, rooms were clean, the beds were comfy and the breakfast was excellent

bed, and spa tub, and pool

didn't have a decent breakfast

the breakfast was good and well stocked

by the time i got one, we were running late and missed the airport shuttle

nit picking here but the breakfast could have had more variety

breakfast....need to more

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

was very clean and quiet, free parking, nice swimming pool, very good breakfast

walk from parking lot lol i m a handicap elderly lady and forgot my lanyard

few parking spaces in front of building

it was clean. staff was friendly. shuttle to the airport

no quarters available for laundry facilities.no vending machines.

breakfast was good. we loved the pillows and the cleaning staff were fantastic.

pool was great, smaller but very warm, marble sides are a nice touch

not get any sleep, was very noisy with several buses of high school kids banging on our doors

with 2 kids with us, the deadbolt on the door didn't lock either

guest laundry machines were few

front desk needs change for the laundry room.

the only problem was their laundry facilities or not working if they have been working they would have got a

on site laundry and 24 airport

room was for some reason across from the laundry on the first floor and they had huge carts in the hallway that

check in left me with one of the rooms next to the laundry room

there was no shampoo or laundry bag in room

as if it was flooded before and now it smells like wet old laundry

laundry rooms

but i was unable to use the wifi to get my work done

kitchen, dishes, dishwasher and liquid, paper towels, etc), staff was very friendly, continental breakfast was

the only thing that could be improved upon was the breakfast. not bad, just not that great.

non refundable pet fee was a bit steep for a 1 night stay

we walked to pool so i could give my kids the towels and he was almost screaming at my kids to hurry up and

the fair center and opening weekend for kentucky kingdom all the hotels were full and they shared parking

of hotel, breakfast and coffee was a welcomed bonus, convenient ice machine and laundry on each floor was amazing

i needed quarters to do laundry

they also offered shuttle service to the show

the hotel is just across the parking lot from the kec but the other surrounding hotels provided shuttle

the beds were comfortable. the breakfast was okay. my kids liked the pool.

parking was limited and breakfast very crowded with limited seats

beds a little small notenough parking

pool was really nice on such hot summer days

nice fitness

staff - desk, shuttle driver, etc

lack of laundry facilities

but the young lady who checked me in was nice, explained the laundry situation, (that s how i knew to go next

we were there for a volleyball tournament, and the shuttle service to and from the convention center was

parking lot was absolutely terrible

the hotel shuttle was easy to use

i had an issue getting my laundry cleaned, it was never sent out.

crowne plaza bar rest open at 4

everything was clean, the lobby, the room, the pool

the property was clean and they made sure that the parking lot was for guests only which was such a relief

pool was extremely small, but we were with a bunch of kids

my room, the pool, and laundry room was clean

it was had to find the correct parking lot for the hotel.

was very spacious, loved that with 3 kids

a couch in the sitting area was great for the kids to hang out on

the pool could have been deeper and maybe a hot tub added

first night there were bags of dirty laundry and garbage in the hallway

not having laundry room for self laundry. no microwave in the room.

design of the room, the gym room facilities, the pool-side sit-dwon,relaxed area, one of the best i ever had

the pool was great, really big and roomy the kids loved it

room service was good but my desert way and stale.

i liked that it was 15 minutes from everything and they had free laundry facilities.

like the space kitchen but no utensils or dishes due to coronavirus free laundry

laundry and gym has a faulty card reader

clean hotel love the kitchen and free laundry room

there s a gym and free laundry

laundry was broke ,no sign on it and ripped me off 2 dollars.

need clean laundry

small parking lot

clean bedroom and bathroom; wifi works well; closed to the airport (by car); comfortable bed.

was way overpriced and no parking because they were selling parking spots to concert goers

supposed to have a laundry center but it was non-existent yet it was in the room info

to find the water fountain needs to keep clean the guest laundry room and washer door was

there was a laundry room or storage room nearby

needed to do laundry and it was no charge, wow, this was very good, never ran across this

was no clean towels available there was only one person doing laundry for the entire hotel

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

laundry in sight

the hotel rooms added kitchenette is a big plus as well as the laundry room.

that they didn't have a pool for the kids to swim

carpet needs to be replaced with floors especially if pet friendly

i like the cleanliness of hotel and the access to laundry was a bonus

location and laundry facility great

the pool the gym and the rooms are awesome

we loved that the gym had a peloton bike-- huge plus for those who travel but still try and get in a quick

pool was cold and could have been cleaner

liked that they had coffee at all times of day. had a place to do laundry if needed it.

it was a snack breakfast with microwave grits and no jelly. given precautions it was ok

to have a bar tender there so you could actually use the bar

great breakfast over all just a great place to stay and i will absolutely stay again

lots of parking..

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

parking lot was small

parking and location were easy - front desk staff was friendly.

parking lot was too small and not laid out very well

this is the weekend fir big basketball tournament and not having the laundry option was

shuttle service to the bourbon & beyond event

staff was very nice. shuttle to kentucky kingdom was great.

the hotel know that when the last shuttle left there were still 8 of us left to pick up - 3 were kids

beds were comfortable. had fun in the pool with the grand kids.

location is easy to find and the parking is easy on site as well

they have a shuttle which was very much appreciated

breakfast was good, nice to have kids eat free.

the surrounding area which made me feel slightly uncomfortable leaving my car in the outside parking bay however

pool was clean and great for kids with nice outdoor furniture for adults

we did not use the pool or anything like room service or laundry

restaurant and bar was under construction.

and bar staff was excellent

to change room because first one smelled like kitchen, probably had some ventilation from the kitchen just under

we did not use the pool or anything like room service or laundry

laundry room - 2

was discriminated against both me & my guest we tried to enter the laundry room with our keys several times the

the gym was down - sorry i had a streak going

pecially cheyenne and erika), good breakfast

loved the breakfast and location was great

rocked and the pool was super fun even though a little cold till you got moving

pool area smelled super strongly of chlorine. eye-watering.

i usually use stairs instead of the elevator but the only stairs went to the pool.

it easy to access and parking is at the hotel.

breakfast was okay, there wasn t too many choices but i wasn t that hungry so it didn t

there is a gym and laundry facilities

laundry room, exercise room and pool were all closed

the laundry area was ok

just as soon as a tray came out of kitchen it was gone before the line

breakfast was awesome so was the price we enjoyed the spa tub

location and plenty of parking

loved the pool and cleanliness of entire hotel. close to interstate.

pool was dirty

price was good, pool was fun and great for the kids

a bit disappointed by the lack of pool/ whirlpool

laundry was free if you had own detergent

there was free parking

the parking lot was like driving through a mine field

they have construction going on and my kids kept waking up to a loud banging noise

very clean rooms, pool was nice, staff very friendly

facilities: laundry room as very satisfactory

kids loved it too especially the pool and the oatmeal for breakfast

parking spots were filled saw trucks taking up 5 spots

the fact that people let their kids run up and down the hall.

the fact that people let their kids run up and down the hall.

laundry area was cool

laundry room was very spacious with many washers and dryers

loved the laundry facilities

good facilities, especially the laundry room

laundry facility in site was fantastic

they are white so i assume bleach is used to wash the laundry

i knew room service had closed

had a great time in the casino

a separate smoking and non smoking floor in the casino

the ease of parking and check in was amazing. the casino is well laid out and has plenty to do.

we tried to do our laundry but there was a problem with the washer

people gathering in the parking lot all night, yelling and laughing

room layout, the breakfast, accessibility to louisville and the interstate

just be glad when the pool is open

breakfast was great staff very friendly

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

quiet, comfortable room with great staff at reception desk, bar and housekeeping.

es the shuttle service is amazing)

between the front desk and the bell desk could have been better regarding shuttle if available around the city

5 and 3 did, breakfast, coffee, wifi at reasonable

outside fire doesn t work and pool water is not too clean

having dishes, glasses, silverware, and kitchen tools available in the suite was quite helpful

parking was great

pool needed to be reserved to use

property is new & our room had everything we wanted including a full kitchen

saw the workers smiling and laughing while working folding laundry

we also enjoyed the pool and the spa hot tub

overall super nice, staff was friendly and the breakfast was a nice selection.

gym was smaller but the pool was heated with a large hot tub. so just shifted to a pool workout.

it was only 5 minutes away from the gym where our powerlifting meet was located

fitness room and small pool, superb laundry

close to restaurants. parking was plentiful.

3-4 ev chargers were blocked by gas-powered cars upon arrival

if you wanted a hot breakfast you had to order it from the kitchen that was open limited hours for much more

they advertised that pets were welcome

nice having laundry facility and detergent available

there's only 1 washer and 1 dryer but was still nice to be able to do laundry during my stay.

we were told immediately that their laundry facility did not work so my brother had to leave at 10:30 at night

we was given a laundry cart

was really nice that the laundry was there and also the exercise room i really enjoyed that and the rooms were

pool room was hard to get into. the key wouldn't work nice for my family

the breakfast was great eggs biscuits sausage

the wifi was not that good and i dont like the fact that it allows pets.

wifi was horrible

pet friendly and huge room good food

guest laundry also a bonus

roof top bar was excellent food was very good

the gym was great. rooms were spacious and comfortable

close to riverfront, 4th street live was two blocks, the restaurant and bar

peloton bike was broken in gym, wish they had more exercise bikes

laundry not in service copy machin not woking one day ni bread next day toaster is broken and no

the breakfasts were terrific, and i love that there is a laundry on site

i had to say anything, i just wish the laundry facility had the ability to pay with a card instead of quarters

,the halls, floors, laundry area and elevator was dilapidated. did not appreciate the $119.

laundry facilities were out of order the entire 10 days i was there

some trash outside and near laundry

guest laundry out of order - we were planning to use this as we re on a long trip

it had a fresh laundry scent aroma that was very inviting

they have a laundry room with folding table and chairs, it is also air conditioned

minor issues really, the laundry room only has 1 washer and dryer & it costs $2 to wash & $2 to dry

there was not laundry or working ice machines on all levels

was talking on her phone and to the other housekeeper in front of the elevator and ice machine/laundry room

at this price level, guest laundry should be no brainer

staff was super sweet, the food was delicious, the pool was very nice, quiet hotel.

too many loud kids

didn't like that when you tried to do laundry you have no way to get change at all i think you really should

laundry room was closed

the pet rate is excessive at $75 per night, that is half the value of the room rate, how about a $75

breakfast area was comfortable and inviting

no bathroom and hot tub in pool area

petty but

breakfast, bar and workout facility was very good.

check in as well as late check out

i wish this hotel was pet friendly.

early check in as well as late check out