bed, and spa tub, and pool

staff, comfortable bed, wide variety of breakfast items

cleanliness and really nice staff. good breakfast also

the breakfast was good

breakfast was amazing it was hot and everything was kept covered and hand sanitizer was available

nice parking spots, decently nice

the noise didn't bother the kids at all, they slept great

both breakfasts were restaurant quality and we enjoyed the experience

wonderful room and breakfast.

breakfast was great

was plenty of parking even for late arrivals like us

parking lot

definitely need more parking.

went to check on breakfast both days around 9:30/9:40 am, and they were out of scrambled eggs and whatever else

was rude at check in, made us wait 15 minutes while she helped someone in the parking lot, four of us at the

parking outside my doot

no breakfast. in a relatively safe area. friendly staff.

stated microwave there was none, no breakfast, room had cobwebs, didn't look to have been vacuumed, furniture

wifi

and unable to communicate well bathroom not clean,falling apart, towels had stains on them, breakfast was bad

didn't have a decent breakfast

the breakfast was good and well stocked

by the time i got one, we were running late and missed the airport shuttle

nit picking here but the breakfast could have had more variety

breakfast....need to more

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

was very clean and quiet, free parking, nice swimming pool, very good breakfast

walk from parking lot lol i m a handicap elderly lady and forgot my lanyard

few parking spaces in front of building

it was clean. staff was friendly. shuttle to the airport

no quarters available for laundry facilities.no vending machines.

breakfast was good. we loved the pillows and the cleaning staff were fantastic.

pool was great, smaller but very warm, marble sides are a nice touch

not get any sleep, was very noisy with several buses of high school kids banging on our doors

with 2 kids with us, the deadbolt on the door didn't lock either

guest laundry machines were few

front desk needs change for the laundry room.

the only problem was their laundry facilities or not working if they have been working they would have got a

on site laundry and 24 airport

room was for some reason across from the laundry on the first floor and they had huge carts in the hallway that

check in left me with one of the rooms next to the laundry room

there was no shampoo or laundry bag in room

as if it was flooded before and now it smells like wet old laundry

laundry rooms

but i was unable to use the wifi to get my work done

kitchen, dishes, dishwasher and liquid, paper towels, etc), staff was very friendly, continental breakfast was

the only thing that could be improved upon was the breakfast. not bad, just not that great.

non refundable pet fee was a bit steep for a 1 night stay

we walked to pool so i could give my kids the towels and he was almost screaming at my kids to hurry up and

the fair center and opening weekend for kentucky kingdom all the hotels were full and they shared parking

close to airport. nice rooms, clean, nice fitness center

better parking layout

the breakfast was great

very close to airport, 24 hour shuttle, 3rd party parking on site.

the shuttle was awesome, drivers super nice

i needed quarters to do laundry

of hotel, breakfast and coffee was a welcomed bonus, convenient ice machine and laundry on each floor was amazing

no shuttle service to the sos

pool was closed due to ph level, so kids couldn't swim

manager was nasty and rude i will never go back he kicked me and my kids out of the hotel for no reason it was

lack of laundry facilities

but the young lady who checked me in was nice, explained the laundry situation, (that s how i knew to go next

we were there for a volleyball tournament, and the shuttle service to and from the convention center was

parking lot was absolutely terrible

the hotel shuttle was easy to use

i had an issue getting my laundry cleaned, it was never sent out.

crowne plaza bar rest open at 4

everything was clean, the lobby, the room, the pool

the property was clean and they made sure that the parking lot was for guests only which was such a relief

pool was extremely small, but we were with a bunch of kids

not having laundry room for self laundry. no microwave in the room.

first night there were bags of dirty laundry and garbage in the hallway

staff was friendly, room service was surprisingly quick on a friday night

it would be nice if breakfast was included

less noise from the kids staying at the hotel.

my room, the pool, and laundry room was clean

i was going to sit by the pool and read my book while the kids played but realized it would not be

stains on the carpet, food on kitchen cabinet, mini fridge wasn't very cold, ac unit didn't work very well,

great breakfast room spacious will definitely book again

pool wasn't open the entire time for our stay and the kids was kinda upset they didn't get to swim like the hope

i liked that it was 15 minutes from everything and they had free laundry facilities.

like the space kitchen but no utensils or dishes due to coronavirus free laundry

laundry and gym has a faulty card reader

clean hotel love the kitchen and free laundry room

there s a gym and free laundry

laundry was broke ,no sign on it and ripped me off 2 dollars.

need clean laundry

small parking lot

clean bedroom and bathroom; wifi works well; closed to the airport (by car); comfortable bed.

was way overpriced and no parking because they were selling parking spots to concert goers

supposed to have a laundry center but it was non-existent yet it was in the room info

to find the water fountain needs to keep clean the guest laundry room and washer door was

there was a laundry room or storage room nearby

needed to do laundry and it was no charge, wow, this was very good, never ran across this

was no clean towels available there was only one person doing laundry for the entire hotel

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

laundry in sight

the hotel rooms added kitchenette is a big plus as well as the laundry room.

that they didn't have a pool for the kids to swim

carpet needs to be replaced with floors especially if pet friendly

i like the cleanliness of hotel and the access to laundry was a bonus

location and laundry facility great

the pool the gym and the rooms are awesome

we loved that the gym had a peloton bike-- huge plus for those who travel but still try and get in a quick

pool was cold and could have been cleaner

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

better breakfast.

i enjoyed the location and breakfast

towels were plentiful and room service came daily

this is the weekend fir big basketball tournament and not having the laundry option was

friendly staff very affordable close to water park we travel with our grand kids breakfast was good especially

beds were comfortable. had fun in the pool with the grand kids.

kids eat free breakfast

how close to kentucky kingdom it is. the kids enjoyed the pool but not a fan of saltwater.

desk personnel up on arrival very accommodating; dining room staff very cordial and shuttle service drivers were

the gym tv did not work

pool was clean and great for kids with nice outdoor furniture for adults

which did not work for 4 of us, we needed 2 queen beds so we did not have to share the bed with kids

room was clean and modern. restarurant and bar staff were great, as was the food.

we did not use the pool or anything like room service or laundry

the shuttle driver was great and this saved me a parking fee at the convention center

bar ran out food and beer every nite manager wouldn t get beer out of the back she was very lazy

stay at hilton facilities and this one was close to the airport with a shuttle

gym was good

liked that they had coffee at all times of day. had a place to do laundry if needed it.

wasn't to happy with hot tub in pool area being it was the reason of purchasing the room was to swim and relax

didn t like strangers being able to hang out in the lobby and parking lot with the front desk people

hotels have opened the pool area

location was convenient. price was right. plenty of parking

laundry room - 2

was discriminated against both me & my guest we tried to enter the laundry room with our keys several times the

the gym was down - sorry i had a streak going

pecially cheyenne and erika), good breakfast

loved the breakfast and location was great

rocked and the pool was super fun even though a little cold till you got moving

pool area smelled super strongly of chlorine. eye-watering.

i usually use stairs instead of the elevator but the only stairs went to the pool.

it easy to access and parking is at the hotel.

breakfast was okay, there wasn t too many choices but i wasn t that hungry so it didn t

there is a gym and laundry facilities

laundry room, exercise room and pool were all closed

the laundry area was ok

just as soon as a tray came out of kitchen it was gone before the line

breakfast was awesome so was the price we enjoyed the spa tub

location and plenty of parking

loved the pool and cleanliness of entire hotel. close to interstate.

pool was dirty

price was good, pool was fun and great for the kids

a bit disappointed by the lack of pool/ whirlpool

facilities: laundry room as very satisfactory

parking spots were filled saw trucks taking up 5 spots

there was very little parking, but there was events going on so i completely understand.

for those pet owners out there the facility is pet friendly even the staff and an area out back with bags

pool was down

laundry was free if you had own detergent

book for a family of 5 kids and 2 adults so i asked for 2 rooms double beds but on got 1 bed in each room so

inconsistencies with advertised shuttle service and rollaway beds not actually being available room service

i called the reception for room service to carry my luggage to the lobby from my room, and the receptionist

so be aware of this if you have kids

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

great location. clean and comfortable rooms. nice fitness center.

the staff are all friendly and helpful, it was very clean, and the lobby bar had excellent food

gorgeous lobby area, super bartenders, helpful staff, close to downtown sites, free airport shuttle, well

es the shuttle service is amazing)

guest laundry also a bonus

great location. easy walking to downtown, free ev charging.

close to riverfront, 4th street live was two blocks, the restaurant and bar

comfortable rooms, liked the pull out couch for our kids!

roof top bar was excellent food was very good

no silverware. kitchen staff were rude.

breakfast was good

it s was modern, clean, plenty to do with pool hours open late

pool was great, the free breakfast was more than expected, the room was awesome, the staff were super nice and

easy to access, plenty of parking

early check in as well as late check out

check in as well as late check out

breakfast, bar and workout facility was very good.

very nice location clean and comfy rooms big gym

petty but

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

good breakfast, laundry, gym, pool, game room, office, and coffee

due to traffic and the street being essentially blocked, the shuttle driver dropped us off a block away from

spouse and i ordered room service for dinner

was not a lobby bar that was open for us to grab a drink

no room service

wish that room service had been available

the hotel offers room service but room service was paused

the bar area is very nice-try to hit happy hour or it's abit more expensive

pet friendly

pool was main reason we chose this hotel and the people allowing their kids to scream in there made it where we

also the free and full breakfast was great and all my kids loved it

wasn’t able to swim d/t kids throwing football around

everything but the water in the pool could have been a little warmer

breakfast eggs cold. ran out of sausage. only had fat free milk.

there were also no laundry facilities

but just want to use the sauna, the spa is available only between 9 and 5pm, there was no laundry service

bill had room service (food) charges that we did not order

wish room service would start at 5:30 am for race day instead of 6

great for families with younger kids

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

laundry room nice perk

from the staff wasn t too pleasant they didn t have our kids close to our room we had to rebook them and

very cleangreat breakfast

at the gym the pool and the amenities and how everything was walking distance

laundry tickets provided in rooms but reception said there was no laundry service, took no

it could use more sound proofing and self service laundry.

super friendly staff, great breakfast, good location.

pool area was good, especially for our kids no hot tub

was so uncomfortable, paying for parking is crazy and paying for wifi little much and they put 50 hold on my

loved being able to do a load of laundry

laundry facilities were great and front desk exchanged for quarters and detergents

booked a room for 3 with two kids, but only one bed was ready, the sofa was not prepared and there were no sheets

kids in the elevator had been at the pool

in the times ive been able to get early checkin, late check out, extra parking for family

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

room service options and menus are limited

no trash bin in entire lobby, huge lines in front of integrated starbucks shop, rather small gym compared to

kids cancer alliance gala

my kids enjoyed the atmosphere

no hot tub or laundry area for guests. not really really a relaxing place.

i would have liked for them to have a guest laundry room

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

the pool was disappointing, no laundry, no room service.

there was a middle school beta event going on and all the hotels were overrun with middle school kids

loved the laundry facilities

if i needed to do laundry, they had machines on the property

the laundry facilities were well taken care of and there was no excessive noise

laundry area was cool

i would much prefer an ice-maker down in the laundry room - behind the room key for security and protection

laundry facilities are downstairs with a great-looking fitness area

convention center (we could see it from our room), the lobby was very updated & had a modern cool kids vibe

was new and exciting, wonderful staff, great bar with good food and they are pet friendly

this is the first hotel we have stayed at that had games in the lobby for the kids

pet friendly