for executive room no towelling robe as described room by laundry so we could hear the noise very early in the

guest wifi free and connected easily without messing about setting up an account but wasn t very good

thought the 15 a night a bit steep for a pet

no problem with parking as

we returned late after a wedding reception elsewhere and they opened the bar again so we could wind down after

quite basic with options of burgers, pizza, pasta etc but very nice and would be good options for kids too

our kids loved the hotels cheeky little elf

would have given it top marks but the wifi is rather slow, but usable just about

bags and a change of room to ground floor without being asked); i was shown the restaurant and bar area by the

very helpful and efficient - really enjoyable stay would recommend this hotel and the food - good parking

in the car park with smashed windows, no milk in the room, shower intermittent pressure, dirty laundry bags

really fault this quaint hotel apart from not having newspapers in lounge but then again wifi is free so easily

staff lovely, comfortable room, parking.

helpful; rooms were warm and beds comfortable; location and surrounding were excellent and free parking most

wifi is fast and free

30am,apparently problem in laundry

excellent value for money on a bed, breakfast and evening meal deal

the excellent customer service and room service food

spa gardens are a delightful place to chill out with a glass of wine ( great options) watch the koi

room - cosy, clean and very comfortable - pillows are amazing! room service & meal was lovely!

was rubbish bags, glasses, and dirty laundry left outside of some of the rooms as you walked down corridors to

smelly with dirty laundry in the corridors not nice

bags of laundry left in corridors had to manouver husbands wheel chair over them

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell

laundry went missing

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

no room service

a 10 fee to extend check out by an hour. no salt and pepper on the room service tray.

s a stunning view over chester from the breakfast room, the bedrooms are modern and clean, a good gym with free

only thing was we requested a bottle of prosecco to our room and it was a hour until i called room service to

good breakfast and tea coffee juice are served even during thr night and great place to stay

wifi was a bit slow but there was a lot of guests being half term

holiday inns we go to have room service and you re able to upgrade the telly to watch what you want

everything very good value for money and the breakfast was excellent

location bar facilities breakfast friendly staff

they also did not provide laundry services and directed us to go to town and use the public launderette

there was plenty of onsite free parking and no noise from traffic once inside the hotel

the restaurant and bar had good vibes and reasonable pricing, the food was pretty good too but did take some

are great, bar and food was good, spa and gym was good, been here loads of times and will continue to do so

lovely hotel with nice warm pool and good food at reasonable prices

no fault of the staff but laundry bins were noisey when wheeled in and out and slamming of doors, prevented a

i must give a special mention to the member of housekeeping with the laundry basket who d just called the

timings to get in the pool for children differed from what we had been informed by booking.com

access was great and a much bigger window for kids than other hotels we have stayed at

wifi rubbish, cashless hotel, quite expensive in bar.

late check out option is great especial for us as we had been on a works wine tasting event and

great when your pet dog, needs the toilet

excellent location, fab spacious room, loved that the bar was 24hours plus breakfast was lovely.

30 am with kids partying on the landing

we stayed on the top floor and the wifi drifted in and out.

lovely coffee machine and well equipped kitchen and laundry room

it even had a laundry room

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

not get a booking at the michelin star restaurant nor was there any laundry services

and should you wish you would never have to leave your room as the hotel provides full 24 hour room service menu

gym is small , no swimming

had a lovely stay. staff great and rooms really nice. tasty breakfast

full breakfast should be included

bedroom no 203 was extremely noisy at night due to the laundry running

breakfast was excellent, hotel is very central to the town and all the places of interest, would

enough beds for sleeping ud83dude34, chairs and table in the room was very nice, great wifi, bathrobes were a

reading the reviews was apprehensive but didn't need to be only negative i could pick was bar was a bit

no spa facilities on site.

the decor was lovely and the soft furnishings very nice great very helpful staff we asked for room service and

we ordered room service and it was fabulous

rooms, location couldn t have been better, staff were always very helpful, loved the breakfast options & all

the toilets in the bar were a bit dirty

was a struggle to get the wifi to work

laundry going all night

spa was not great alot of kids jumping in the pool and running about in a supposedly quiet relaxing

the pool and spa area were great to wind down in

there's also a plea for american pancakes to be added to breakfast menu for kids

the spa and gym is very well equipped and the pool steam room sauna and jacuzzi were excellent

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

nothing was too much trouble, they had decorated the room with balloons and rose petals, had messages from our

clean ,no kids running about at 3 in the morning let fellow residents that there back .

wow, did i get a surprise, balloons,rose petals and a birthday banner on the bed

the games area is superb too for chilling and playing games/pool and even have a strum on the guitars if you

laundry services available for a reasonable fee

services which we were suppose to request in advance, as well as little information about laundry services

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

d to collect laundry from

room service was slow and never turned up once for water and ive to the room .

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

clothes washing & laundry costs were too high

room was very clean and spacious, bed very comfortable, nice hot shower, good room service, breakfast was

not knowing the cost of taking a pet before hand. bed was very hard. mould round bath.

food in the bar was very nice

with a view of a roof,laundry sorting first thing in the morning very close to room,over charged on cocktails

room renovation, detours, access and interaction with cleaning and laundry staff.

window view blocked by rooftops and laundry area

overlooked the back yard area of the hotel, laundry and kitchens, so no view and staff smoking area was just

couldn t get wifi in room number 433

i gave them my laundry and when i left they told me it was not done, so i had no clean clothes left

the pool, sauna & steam room were of a very good standard as was the gym and my wife went to a couple of classes

special mention to the lovely front of house lady that helped me with keys, the lady on the bar & her wonderful

we loved the location and the facilities! the gym and spa were really well equipped

bar prices

no fridge in room. no laundry service. no smart tv

gym facilities pretty standard for a spa hotel and did the trick

with the view of a gravel courtyard but didn't spoil our time there, few items were missing on room service tray

swimming pool, spa and gym facilities made this stay very comfortable

breakfast is one of the best i have ever had everything cooked fresh and to order all staff cant do

the laundry was delivered in the early hours and it was loud

the room overlooks the bins and the laundry left out in the rain

that the smoking area be moved well away from the main reception area, maybe to where the dirty laundry is stored

room we were put in backed onto the skips and laundry

very hot, room overlooked bins/dirty laundry storage area, light bulb out in bathroom, peeling wallpaper, toilet

the room was quite small and overlooked laundry room; not gardens as requested

told that the hotel doesn t offer a laundry service earlier before our arrival but then finding a laundry

location and amenities, parking excellent, comfortable room with fantastic shower and great

free late check out

comfortable room good breakfast choice

wifi access

plenty of parking available, including ev charge bays in the overflow car park

dining room good, room service excellent

tray charge for room service was a little steep compared to other places i have stayed

hotel just 15 mins out of chester , nice & quiet,plenty of parking first class breakfast, beautiful property

no wifi access in our room.

spa, pool and hot tubs in fabulous relaxing location

room service food - we ordered pizza and chips, the pizza wasn't great which was surpirsing with

were lovely and friendly, hotel was beautiful, food was great and the spa was brilliant, would deffo come here

was very big with lots of parking and many places to go and do things like a restaurant or bar oh places to sit

parking was rather full

lots of free parking

wifi wasnt all that great.

nice little bar with selection of bottled ales

the location, room, spa bath, food, friendless of staff and the log fire!

it was comfortable, the staff were really friendly. loved the swimming pool and the gym.

i dont know but none would work, for example i tried calling room service by pressing quick dial button and it

were charged for room service after we had ordered our food in the restaurant our 5year daughter became unwell

we also requested a late check out, they gave us untill 2pm which was fab as i have medical issues that require

facilities were great and the warmest pool i've ever been in so great for kids too

breakfast always excellent quality and service. parking available. close to town centre.

our room was amazing (room 3) with spa bath and a huge bed

central location with parking, hassle free check in, gorgeous and comfortable room with traditional touches

everything is good, the spa in room is awsome!!

restricted parking

wifi was good, however we were in a backroom so the reception played up a bit

extremely busy with a big event, and i appeared to be the only guest not attending the event, the bar staff made

room was small and noisy early morning as above kitchen area.

good selection of drinks in the bar afternoon tea available good parking

very cozy and parking on site

early check in request was approved very quickly

all facilities as ii expected where excellent, breakfast was lovely and ample choice available.

location and our room had a view of the runway, which was good for the kids to watch the few planes there were

waffle maker was especially appreciated by the kids

the room and stay was great, i would prefer room service though

55am by a reversing laundry truck - outside my bedroom window

the bar was very busy and some of the customers quite rude

we were a large family group with lots of kids with us and all staff were fantastic with us, particularly val

accommodating staff both in bar and reception, great facilities in david lloyd leisure centre

stayed with my daughter who really enjoyed the pool and she had a lovely time in hotel, we was both very happy

laundry being moved in the dining room whilst eating

the smell in the corridor was vile due to other residents staying and throwing dirty smelly laundry in the

walk to nearby rhyl around 2 miles if your able, the breakfast at the beaches is fantastic i had room service

the family room was an amazing size plus the bonus of the kids having their own little area with tv and us

the wifi was not that good

of getting laundry done was highway robbery

the room the wifi not good

excellent shower, breakfast and wifi

the wifi could have been better

welcoming and really friendly staff the rooms were very clean and the meal we got from the room service menu

moved rooms and still no mattress protector- issue with laundry apparently

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

they have a restaurant and room service, and hotel staff were prompt with helping

kids in hotel playing knocking games.

hotel great location they gave us early check in time because we had arrived on an early morning

floors in room, corridor and laundry room next to our room

there is no restaurant onsite for dinner but the bar serves snacks and there are many good restaurants nearby

fantastic breakfast, a wonderful friendly staff!

was very clean, tidy, lovely showering lotion, the view was brilliant, breakfast really nice and friendly staff

two small reservations: only one chair in our double room; and very slow reception on the free wifi -we'd have

the gym could have been cleaner... quite a bit of debris and dust on the floor

added bonus was the use of a basic gym

hotel but staff not over friendly on reception , the breakfast was very nice better than i

we asked for early check in and were then told we couldn't check in until 3pm

breakfast, bar food and surroundings

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

understand why no room service but hopefully can be resumed soon, even if only every few days ( we were there

i have a pet hate about buffet food not being hot, but this was great, even the beans

wasn t value for money with the price we paid but i feel it was over priced due to the open golf

rated down as there was some sort of laundry crisis so we only had one bath towel between us

room service breakfast was stone cold this was the only disappointment of our staff everything else

could not get on wifi - had internet access, but no login ability.

went down to use the gym and discovered that there's no one available to assist with enquiries about using the

mini bar wasn t complimentary, for the price of the room i expected it to be.

even for a hotel the bar prices where very high

from the staff, to the rooms, and bar area were amazing

the room service menu didn't work

for instance, when we asked whether it was possible to sit and relax at the top floor outside the gym, one person

breakfast was wonderful ! beds were very comfy ! staff were fab especially billy !!!

for kids or family’s as local bars beside it and people were drunk shouting all night

for apartnent but then had to walk few streets for the actual reception with cases and two kids it was a bit of

struggled with the wifi and could t get the tv to work.

i booked an apartment but the wifi wasn t working so i was moved to the hotel.

got upgraded on check-in to a two-bed, two-bathroom, with a living room and kitchen area