they also did not provide laundry services and directed us to go to town and use the public launderette

have liked a swimming pool but the hot tub is big enough to swim a bit if nobody else is in

we were early so went through to the bar were we were seated and our prosecco was served to us at the table

good wifi

no room service

the smell in the corridor was vile due to other residents staying and throwing dirty smelly laundry in the

laundry being moved in the dining room whilst eating

a real treat, food from room service was top notch and delivered without delay despite there being 2 christmas

there was plenty of car parking - just had to register at reception and was free

swimming pool, spa bath and sauna were so relaxing with wooden loungers surrounding the pool

for executive room no towelling robe as described room by laundry so we could hear the noise very early in the

clean. comfortable and well cooked food. evening meals and breakfast.

guest wifi free and connected easily without messing about setting up an account but wasn t very good

of a reliability issue with one of the ev chargers but the close proximity of the chargers meant we could watch

wifi in our bedroom was unreliable, but easily solved by the staff

in the car park with smashed windows, no milk in the room, shower intermittent pressure, dirty laundry bags

plenty of parking

fireplace in the bar, comfy room all facilities very good, excellent helpful staff who are very

room was very clean and staff was really helpful when it came to question regarding times and parking etc, great

kids running around in the bar/lounge, from the function party

quite basic with options of burgers, pizza, pasta etc but very nice and would be good options for kids too

breakfast was excellent. kids eating free a real bonus. staff friendly room request met

the equipment in the gym needs an upgrade

a bit more on the leisure side gym /pool /bigger garden

the bar was also good with great choices of lagers, wines and spirits

spa excellent with unique experiences

nice swimming pool and also a gym with plenty of equipment to choose from

parking and excellent location

would be a hook on the back of the bathroom doors and a few more changing cubicles in the pool changing

room service food was abit expensive for what it was

of getting laundry done was highway robbery

my kids dint enjoy much as i expected

i couldn't access the gym?

food on room service - some of it was cold and unappetising.

we were allowed early check in and paying the extra for an upper floor room was definately worth it

floors in room, corridor and laundry room next to our room

i also liked the security of the holiday inn express and wifi room cards

wifi throughout the hotel

wifi was a little slow and difficult to connect to

two small reservations: only one chair in our double room; and very slow reception on the free wifi -we'd have

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

moved rooms and still no mattress protector- issue with laundry apparently

had room service ordered ice cream this had completely melted by the time it arrived a minor negative

the room was fantastic, facilities great, bar staff great

the only thing i could think is the wifi speed was very slow at times.

we found the sofa bed a bit uncomfortable as our kids are older and asked if they could put a duvet on top to

although we did not use the bar this time round we enjoyed it on our first visit

room, shower, wifi, breakfast, location

don't like self service breakfast so next time i would use room service

regards room was big, bathroom also perfect bed and it has small gym what is nice

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

love going with having kids with a disability even one are ok with them

bed was comfortable and the staff were very accommodating the bar area was nice and they had live football on

really, we didn't get a breakfast option at time of booking but got a fine breakfast at the hotel for a reasonable

the laundry service was very expensive.

bar was not over priced for drinks and very comfortable and roomy

no kids in the hot tub at the swimming pool

great location, friendly staff. breakfast was good, room service was good

was amazing couldn t not fault a thing good choice of food for breakfast and everything that should be hot

rated down as there was some sort of laundry crisis so we only had one bath towel between us

wifi should be free. shower probably needs upgrading.

gym a bit shabby.

location very central, close to shops, venues, sea. decent gym. good, comfortable bed.

service breakfast was stone cold this was the only disappointment of our staff everything else was spot

had some dirty laundry left in our room

i didn't like giving laundry in and discovering when it was meant to come back that it was not sent it in the

fast wifi

just what i was looking for pet friendly

feel the website could have given more information about the gym, and details regarding parking, as the options

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

laundry facilities but pretty close to a laundromat

providied breakfast to an exhausted solo traveller allowed me early check in reception staff are without helpful

good wifi, comfortable beds and decent bedding

nice lobby area, free wifi and good restaurant facilities. bathroom is a decent standard.

to our stay as it was my partners birthday and it was very romantic being greeted with rose petals on the bed-

i got a late check out

good wifi

great wifi according to the kids and we were nicely located for the albert dock and the city centre

rooms were clean and fresh laundry every day

great laundry round the corner

great bar area

fab breakfast ,great cocktails in the bar .

staff, location at 800 meters from lime street station, very clean room and bathroom, strong wifi signal

also the tv in the bar area where watched the football world cup was really small they should upgrade the

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

had a drink in terrace bar 20 for two drinks is a bit expensive

24/7 room service is also a good added bonus and offers various options at a very good value for those

the hotel is very keen on environmental issues regarding laundry there are still numerous plastic bottles in

the bar was lively and again staff very friendly and helpful

dinner and breakfast were good, and the property is wonderfully located.

location, cleanliness, breakfast

friendly welcome by dave , room service food was excellent and breakfast was also very good

pet fee is not cheap and you can only know the price when you confirm your booking

got upgraded on check-in to a two-bed, two-bathroom, with a living room and kitchen area

it is just that while we had kids our view was a gentleman's club and this was a little noisy at time

the fact that you could make food for kids rather than eating out all day

all facilities given in the kitchen and bathroom

time around, breakfast area was dirty, plates dirty, one of our rooms was not cleaned and laundry was not

room service was served promptly and was hot and plentiful

the wifi worked really well

breakfast was delicious, room was lovely

early check in.

a section missing in the middle but my daughter just turned it over , probably got missed by the laundry

lobby is so stylish and the breakfast was gorgeous huge selection of drinks and food

everything, great location,comfort,great breakfast,facilities gym pool whats not to like,

great breakfast and the pool was a big plus for my child

access to a pool and gym

however, the guest lift was being used by the staff doing the room cleaning, laundry, etc

no laundry facilities. needs more hooks in the rooms to hang towels etc!

drinks at bar slightly overpriced.

all great, if i had to be picky; pillows a bit flimsy for me personally and wifi was a bit hit and miss but

ud83dudc4dud83dude0a also 24hr bar / restaurant and reception

there was a laundry service but also facilities to use for free

can walk everywhere many option on places to eat around close to train station has complimentary laundry

the guest laundry machines were woefully disfunctional

there was also the use of the excellent, well equipped gym and a guest laundry; which was great for us as we

the staff entering the laundry cupboard in the early hours

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with

great wifi

a petal in the wardrobe from people before and bit of dust round the room

is a hotel pet friendly our kitty cat loved it and so us

wifi isn't the greatest, but decent enough

room finish was beautiful and the bar down stairs was fantastically set out very high

beautiful and well equipped rooms. lovely bar and restaurant. friendly staff.

throughout the stay the staff were attentive advised about a late check out

they accommodated an early check in and were really helpful with everything

the room service menu didn't work

the little kitchen in the room was handy too

tv and wifi excellent

the shower was amazing, wifi connection 10/10 (there's a hub in each room) and we also liked that you needed

the rooms were a good size and had a kitchen

it is perfect for parents with older kids or 2 couples

cooking or laundry facilities

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending

not told about 15% off if u stay had upgrade faster wifi

the beds were comfy and the bar attached was great

excellent wifi

the beatles theme tesco express right next door close to bus and train station kettle laundry close

wifi is free and held throughout my time there

excellent variety at breakfast for the price, friendly staff, good wifi and a free coffee machine

staff are very friendly and welcoming, the breakfast is very good

nothing except maybe the bar was expensive 10.60 for 2 pints of lager shandy !!

nice cooked breakfast good location to shops great bar polite staff

wifi a little slow mgmt says that this problem is being addressed

phone in room, no room service

the free wifi had good strength and very little lag

room service a1 every day

this included bins being emptied in the adjacent alleyway and what i assume was the hotel laundry truck

quality hotel well worth the money great staff throughout special thanks to chris and john on the bar for making

it s a pity the swimming pool isn t bigger

at the hilton are excellent the staff are very friendly and accommodating, the spa is a must whilst staying at

beds, well decorated, great spa and amazing staff, the bartender was great, good conversation and helpful service

breakfast was lovely- service a little slow but think that was due to lack of staff

i particularly enjoyed the swimming pool and the gym during my stay (note - swimming pool needs booking in

hotel is not for kids and if you travel as a family- not a place for you

only thing i was disappointed in is that the pool was apart of the spa facilities and you had to pay 50 each

swimming pool and gym being charged extra was a big disappointment

the dryer in the laundry room.didnt dry our clothes well,had to air dry them in the room.

is clean when check in staffs are very nice anytime you meet them have public area have self laundry service

great having laundry facilities

even a laundry room is available too

were clearly put up so you wouldn t need to bother the reception with queries for the laundry, bin etc

charged an extra 20 for early check in which i kinda felt was just sticking the arm in.

i couldn't connect to the wifi.

kids bed had black mould

bed very comfortable. staff very friendly and helpful. gym staff very nice.

having to log on to the wifi every time i went on line tv didn t work first night

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

laundry not collected.

were promised a late check out and then were pestered to leave the room at 11:00 am also not hot water in the

27am and my kids and i were awake until after 2am on our holiday

great variety at breakfast and we were greeted with a smile each morning :) we had been working late and asked

was a mess there was a dirty laundry outside my room all night the sink toilet had hair all over it no idea how

spa bath was excellent food in the crompton restaurant was to die for presentation was excellent

it's value for money and the kids loved the pool

it is a pet friendly hotel and he was checked in properly, nevertheless, they questioned me continuously

kids (aged 16 & 12) enjoyed pool and gym

stunning hotel in the perfect location, excellent food and a great atmospheric bar area too.

staff, great facilities, room service on point and bed was super comfy

location amazing furniture was uncomplicated and stylish . restaurant and bar gorgeous

lacked for nothing with a great gym

designed hotel with excellent facilities (apart from poor wifi) and very helpful staff, all in an excellent