the outdoor hydrotherapy pool was amazing

from the warm welcome, spa, breakfast, bar area & most of all the staff

signal and wifi is poor

room service food - we ordered pizza and chips, the pizza wasn't great which was surpirsing with

was very big with lots of parking and many places to go and do things like a restaurant or bar oh places to sit

the wifi was poor.

the bar area was a little uninviting. but not terrible.

location, the property, the staff how friendly they were, the ease of parking

room with a lovely view, partner ordered room service and meal delivered in 15mins which also was very nice,

there was plenty of secure parking, and it was flat ground to the hotel entrance

i gave them my laundry and when i left they told me it was not done, so i had no clean clothes left

low - quiet - easy access and plenty of parking.

staff were accommodating of post being delivered to the hotel, and i thought the room service was great

wifi was atrocious and failed to work on both my pc and macbook, but did (to a degree) on my phone

staff were friendly. lovely swans and petals put out on our bed for our honeymoon. bed was comfy

of getting laundry done was highway robbery

we were allowed early check in and paying the extra for an upper floor room was definately worth it

the wifi could have been better

with lots of ev chargers

room (very good size, good amenities, wifi very good)

floors in room, corridor and laundry room next to our room

wifi was a little slow and difficult to connect to

free wifi

fantastic breakfast, a wonderful friendly staff!

great for a walk around albert dock and for the town itself breakfast really nice plenty of

moved rooms and still no mattress protector- issue with laundry apparently

and our room was next to a noisy laundry room with machines going off late in to the night, and started again

late check out and room ready on arrival as requested early check in if possible

much so that he didn't want to leave the room, so we cancelled our restaurant booking and ordered room service

no gym or games room for family with kids it's more like a business hotel but the price was fair for what we

only negative thing i will say i ordered a panini at the bar & my son ordered fish & chips but both weren t

good wifi connection in room

comfy bed, great breakfast, kids go free,

room, shower, wifi, breakfast, location

the wifi could be stronger

bedroom, scruffy laundry room, unprofessional reception desk, lack of refreshments in room, no communal water

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

although we didn't use it there is a restaurant and bar and breakfast

food good and pet friendly nice staff

we were pleased to find that there was room service

rated down as there was some sort of laundry crisis so we only had one bath towel between us

an early check in would have been great as we arrived in the city at 8am.

breakfast was great.room was great

went down to use the gym and discovered that there's no one available to assist with enquiries about using the

the breakfast in the morning was perfect really enjoyed the stay will be coming back

a really spacious, clean room located in a great spot and thankfully there was wifi!

struggled with the wifi and could t get the tv to work.

for apartnent but then had to walk few streets for the actual reception with cases and two kids it was a bit of

parking was a problem with two kids in tow

it s 2023 and the wifi is woeful

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

laundry facilities but pretty close to a laundromat

3 men sitting on the steps on arriva litrely blocking the entrance 2 at reception giving there laundry to the

has a tv, a large cupboard to hang your coats and place your luggage and free wifi

no facilities for breakfast but lots of places and supermarkets around

lovely room, great shower, comfy bed, great room service.

room service and extra bits for the mini bar were available at an extra cost

i did not have breakfast.

room service food options were a bit limited.

lovely rooms & the room service was fab

a section missing in the middle but my daughter just turned it over , probably got missed by the laundry

one centre and albert dock it was so near everything with minimal noise i couldn’t fault it my kids loved it

the staff were so lovely, the breakfast was amazing. just loved the whole vibe of the hotel.

really nice and accommodating, hotel lovely, kids loved the pool, beds really comfy, rooms spacious

good selection of hot and cold food for breakfast

stay, only dropped one rating for comfort as kids took over king size bed so husband had to sleep on sofa bed

wifi was great perfect for our stay lovely breakfast across the road

absence of an on-site restaurant was a minus and not appealing to family with young kids

welcome drink a nice surprise comfortable bed late check out no problem

it is perfect for parents with older kids or 2 couples

great laundry round the corner

rooms were clean and fresh laundry every day

the room had it's own wifi so you never once felt like it was struggling, the staff especially rachel was really

we added breakfast on at check in for the next morning and got given the option of free room service which was

breakfast was very fresh and loved the free room service to our suite

the laundry service was very expensive.

also kids were able to use the pool

location, view, reception helpfull. the large bar to social distance. off street parking

great to relax in the pool

staff very quick to tidy up the drops & spills from the kids

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with

a petal in the wardrobe from people before and bit of dust round the room

wifi isn't the greatest, but decent enough

is a hotel pet friendly our kitty cat loved it and so us

wifi didn't work. the constant buzzing noise we could hear in our room

had to call staff numerous times for parties in room next door until after 5am and kids running around corridors

great wifi according to the kids and we were nicely located for the albert dock and the city centre

extra for rose petals on the bed for valentines day for 25 extra there was roughly 8 plastic rose petals placed

the room is very good size, wifi connection is brilliant

great staff attitude, great room service, rooms spotless all round great vibe and experience.

i didn't like giving laundry in and discovering when it was meant to come back that it was not sent it in the

had some dirty laundry left in our room

carpet was full of stains but as i had a dog it didn t matter to me

restaurant good with adequate, albeit rather expensive, breakfast

had three kids who just had toast and they wanted 68 shocking and the attitude from the ladie she says one

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

24/7 room service is also a good added bonus and offers various options at a very good value for those

had a drink in terrace bar 20 for two drinks is a bit expensive

also the tv in the bar area where watched the football world cup was really small they should upgrade the

location amazing furniture was uncomplicated and stylish . restaurant and bar gorgeous

also the 24 hour room service we went out

in room - air con not working, drains smell in bathroom, couldn't use my laptop as the wifi blocked some pages

stunning hotel in the perfect location, excellent food and a great atmospheric bar area too.

great bar and would absolutely stay again

the hotel is very keen on environmental issues regarding laundry there are still numerous plastic bottles in

we had breakfast as part of our stay and the selection of cereals and other options were again to a high

once in the room we rang for room service and again the kitchen was very busy, noticing we did not get an answer

shepard's pie on the room service menu is fantastic

the breakfast is great

however, the guest lift was being used by the staff doing the room cleaning, laundry, etc

no laundry facilities. needs more hooks in the rooms to hang towels etc!

staff offered late check out and early check in, which was very beneficial to us

had issues with the wifi but the same did everything the could to assist my problem.

facilitated with an early check in good shower handy location

cooking or laundry facilities

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending

wifi is not stable

towels, hair dryer, wifi, etc

souterrain room, next to laundry room with emergency lights shinning all the time

there was also the use of the excellent, well equipped gym and a guest laundry; which was great for us as we

the guest laundry machines were woefully disfunctional

can walk everywhere many option on places to eat around close to train station has complimentary laundry

had a mark on it (receptionist applogised and said it was cleaning product they use to clean laundry

is clean when check in staffs are very nice anytime you meet them have public area have self laundry service

location and facilities. gym and laundry were a bonus!

the dryer in the laundry room.didnt dry our clothes well,had to air dry them in the room.

) but provided well-appointed apartments with service facilities - like a laundry room - in the block

even a laundry room is available too

was fantastic, lovely big bed, excellent cocktails in bar and very friendly staff excellent value for

breakfast cooked to order excellent

nice cooked breakfast good location to shops great bar polite staff

room service for drinks and bathroom had some mould around bath so the bathrooms could do with an

for a hospital visit and the staff went above and beyond to accommodate me, letting me have an early check in

our laundry for a very small fee

nice bedroom and on-suite. kitchen facilities in bedroom was added bonus. great breakfast.

lovely breakfast rooms clean and comfortable staff were brilliant wifi great

enabled early check in/bag drop - thank you

location perfect, room service good

was a mess there was a dirty laundry outside my room all night the sink toilet had hair all over it no idea how

nothing, it’s very dated and appeared to be party central for underage kids

great and large rooms, special room service, and the breakfast is delicious.

we found sweets under bed and in fireplace

spa bath was excellent food in the crompton restaurant was to die for presentation was excellent

the beatles theme tesco express right next door close to bus and train station kettle laundry close

good bar

tap water tastes like petrol.

in office not too clear and had to wait at the bar until the staff member was free

we mentioned before hand it was our anniversary and we arrived to rose petal, cookies, a hand written card and

this included bins being emptied in the adjacent alleyway and what i assume was the hotel laundry truck

the gym needed a changing room nearer it and music on inside.

breakfast wasn t hot and was just okay.

which is only 25 per hour to book and it doesn t need to be pre booked , they have a gym with 24hour access

i used the small gym but it was clean and well maintained

laundry not collected.

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

of staff, gave the best level of customer service, from the cleaning staff, check in staff and bar staff

the staff was very helpful, gave us early check in

child friendly in the bar area, there were even games for the kids to play

time around, breakfast area was dirty, plates dirty, one of our rooms was not cleaned and laundry was not

breakfast , staff and location

the wifi worked really well

i liked more was how easy was to get a late check out until 6pm without any charge and actually promote it on

no food served after 9.30! only room service

the staff at breakfast were efficient and attentive. great service.

amazing bar and restaurant area tastefully furnished creating a warming ambient environment in which to

fickle i know but no toast or fruit on the breakfast room service menu

overcooked dry chicken on the ceasar, and club sandwich felt like it had what was leftover from breakfast

ordered room service

the expensive tariff for an early check in

i liked room service

the gym was well equipped

no pool available. we booked this hotel as it had a pool for the kids.

wifi could have been in the rooms jacuzzi would have been nice

was beautiful, staff was very helpful, the train station is next door, offers laundry service, plenty of room

no laundry on the weekend.

laundry left outside our room for the whole stay

great location apart from noise off xmas market christmas songs none stop bar humbug

kids ate free

a dreadful noise was coming from the kitchen or laundry at

living out of a suitcase it would have been good to have some sort of laundry service, an ironing room was

to go outside to reach bar area housekeeping staff had left bags of dirty laundry outside my door when i arrived

wifi good, laundry

very easy to request an early check in

were fantastic, especially as it was my kids birthdays, they were brilliant and accomidating

ordered room service which was lovely

breakfast was fantastic - food hot and freshly prepared

nice small pool

the parking is limited

no same day laundry on a saturday

i got out of bed and it was the laundry being with taken away or delivered

distance out of town . messed up our laundry and taxi

green towel laundry policy, explained by notice was not followed by staff

location , good facilities including a very yummy restaurant, bar and breakfast facilities, the room was super