clean rooms and gym and pool are decent.

didn t seem friendly underwhelming very little information available wifi was not secure bathroom fan didn

breakfast was very good and hotel room was spacious.

great variety at morning breakfast

clean rooms and gym and pool are decent.

lobby and lounge areas nice staff at front desk very helpful room was nice and clean laundry room

couldn t find a guest laundry

i wish breakfast was included in stay. bar prices were a tad high.

breakfast was not included in the price.

i especially loved the fact that they gave me the 9th floor, private elevator, convenient parking in the back

not enough soft chairs. doors slamming,laundry room across the hall to noisey.

i liked the laundry facility onsite also

i loved there was onsite laundry facility as well

hotel was fancy, it had a fancy feel and look to it, plus they had a laundry area and an indoor pool which is

room was 116 directly across from the laundry room and staff cleaning facilities

there was no pool and they canceled the hot breakfast

south hills, nice outdoor pool, really friendly sunday evening host, great breakfast, well lit parking, great

i did not like that i couldn't receive free wifi

breakfast was excellent. room was comfortable. staff was great!

happy for the fitness center and the filtered water cooler there

hot tub:( pool was a little on the small side although it did work for all 9 of the kids traveling with us so

the ventilation in the pool area was terrible and chlorine was to strong it made my kids sick

once we did speak with her ( carmen) she did not care the fact we had several families with small kids checking

the ventilation in the pool area was terrible and chlorine was to strong it made my kids sick

water in halls and elevators from pool loud kids

just wish it would have a laundry room.

did not have a laundry room and i needed a dryer

nothing within walking distance, and no laundry room on premises.

no laundry facility

only 2 handicapped parking spaces, need more! kids running in the hall after 11pm.

not having laundry facility

the room where the pillows and blankets and laundry is kept was open most of the time and it was disgustingly

the rest of the building was dirty . laundry in hallways , trash on floors and in elevator .

the hallways were littered with trash and piles of dirty laundry on our floor

thing i noticed was parking, there were plenty of spots and near the different entrances/exits

pool had long hours. laundry available. it was clean. staff were awesome!

laundry

this was the end of our vacation, and reluctantly we had to do a small load of laundry

amazing gym

kitchen staff were very accommodating as well

room smelt kind of bad, we asked for a non smoking room and was put into a smoking room

ease of parking rare in the city

free parking, room has a/c and fridge

was non-smoking, but could smell cigarette smoke in the bathroom.

accused me of smoking in the room when i never did

has a laundry facility

had to run the gauntlet through laundry bins and staff to find the stairs to breakfast and lobby

hotel staff members see this post, please use detergent when doing laundry the bed covers, bathroom towels, and

breakfast was just ok, but the pancake machine was great

gym equipment was not working, paper towel dispenser not working a little concerning due to the

the gym was far inferior to any other hotel gym, and the breakfast was deplorable

allowed early check in and late checkout.

outside landscaping and parking lot could be better

pool and breakfast

to find, parking close to the entrance, quiet, clean, nice breakfast, comfortable bed and pillows, hot water

were out of things (chicken tenders) and you can t purchace laundry stuff after the gift shop closes

pet friendly

location was great rooms were clean bar & restaurant right on location

timing was off and it would have been better if there were room service but overall very

pool was cold.

friendly staff, comfy beds, big shower, breakfast

breakfast was not as great as i expected and they ran out of the muffins i had wanted

we will be back again with our kids

we will be back again with our kids

i wish i had stayed longer so i could've had a chance to use the gym but it looked well equipped

not stay on saturday night so we need a refund everything was nice to people were great and the breakfast in

let a truck with a trailer take up 8 parking spots

the breakfast

5 hr drive) to ask about an early check in and were told that a room would be ready as soon as we got there

the breakfast was the best i've ever had at a hotel - even better than embassy suites

there was a bunch of random caution tape in the parking lot and made parking confusing, not sure what was up

breakfast, clean room, extra towels available on request, someone always at front desk, easy access

clean, spacious, great ac, good breakfast, nice decor, good dog walking area, low $25 pet fee, close enough to

the breakfast was good

no hot breakfast

there was no laundry service

other rooms room service or plain trash was left out of rooms doors for several hours

pet fee was steep compared to other locations, but at least they were transparent about it up front

one morning on our way out, my kids and i were surprised by a panhandler who had gotten through the locked

right downtown! zen environment gym equipment inside your room

the amenities were missing; simple items such as a laundry bag, washcloths and bath mats were unavailable

everything you would need, the entire place was clean and updated, the beds were comfortable, the breakfast was

she did not inform us about the wifi, the breakfast hours or the location of the pool

wifi is terrible. need to upgrade asap

pool and gym

food was excellent , laundry on site and they even gave me detergent

i could hear the laundry room in the evening

it is pretty quiet on the property which is a good thing, and there s a laundry room near the lobby

we loved all the amenities, the bar, breakfast, gym, laundry room

the breakfast had options and the location

no way to get laundry or dry cleaning. bar and restaurant could stayed open later.

there is no laundry or in-room dining facility, things we take for granted in india from hotels that claim to

services. no laundry. amenities. parking

website says there's laundry facilities in there or not

hotel was fine, the room comfortable, the bar area somewhat small but still acceptable and the location was ok

no too many options for f&b limited services for laundry

one of the bath towels had a wad of chewing gum stuck in it after going through laundry

room service on the second day dropped the ball

the spa was amazing! beds very comfortable

front desk were totally amazing the spa is lovely and the team were amazing

location early check in free upgrade to queen suite restaraunt on site friendly staff

good in restaurant was a little too different for the kids

then i sent an email and called six times to verify an early check in and i was never answered

wifi

the reservation and front desk told me we could get an adjoining room that accepted pets

a little sad not everything was open ( room service, speak easy) but completely understand

for example, they had the specific pillow and a gym bag in my room when i arrived

staff gave us a much appreciated upgrade to a larger room and my kids got their kids pack when we checked in

the door attendants, parking attendants, the desk clerks, the bellmen, the housekeeping staff, room service

the staff at the front desk also helped us out with early check in

laundry soap that is used to wash sheets and towels should be unscented

more laundry facilities

location, free breakfast (the gentleman who cooked the omelettes and the kitchen staff) the bartenders, the

location, staff was friendly, pool for the kids,

great reception with open bar and snacks and amazing made to order breakfast- restaurant and bar staff were

there is no mineral water available even in the minibar no regular laundry service although you can ask the

major complaints: water - only fill up station that i found was in the gym

long time to get car from valet, needs another bar or restaurant perhaps!

that room service or restaurant could've accommodated past 11p for basic snacks/desserts

restaurant was so good, i wish it was open more & had a more extensive breakfast menu

amenities were plentiful-pool, hot tub, gym, laundry, outdoor patio, free breakfast &

that they offer are impressive: breakfast, the early evening drury 530pm kickback, and a guest laundry

there was a coin laundry so it was convenient to use

helpful staff, guest laundry

the pool and hot tub , the laundry facilities, and rooftop patio were all great

needed to do some laundry

self laundry was a big plus for us since we are travelling

the shuttle was excellent. staff very friendly.

that all the rooms can be pet friendly. should have some w/o for people with allergies.

beware~the woman that works the bar (jamie dark black hair) is very edgy

guest laundry and complimentary soap. room was nice and quiet. temp control was effective.

city view wasn't great, but not terrible either. no room service or minibar.

room service facilities could have been improved a lot

the breakfast was okay but not the best. the coffee station in the room was not stocked

i would like and inclusive breakfast, but the stay was amazing.

thought the gym area was clean and had plenty of good options for working out

very nice on site bar and grill

kids running up and down the hallway at 10pm

room service friendly. beds comfortable

staff at rest. bar were a little rude and slow. werent ready for the amount of people

asked for laundry service on saturday evening and i dropped my stuff at the front desk

no plastic bags for laundry

housekeeping did not clean the room - left trash and dirty laundry

wifi is paid

pool was closed for a bit and my kids weren't happy

historic building, good location, convenient suite with full kitchen and laundry in unit if that's needed or

and also liked the fact that there were kitchen and laundry in the room

coffee offerings in room were great, they offered laundry detergent, dishwasher detergent, dishes

great price for 2bd/2bth with a full kitchen

my suite was incredibly spacious with a lovely kitchen, a kitchen table and a desk, a very comfy sofa and bed

no laundry room. they were offering their staff to wash guest clothes and priced 25.00 a load.

the poor wifi signal strength made it impossible to watch any streaming such as netflix,etc

close parking to

very clean rooms and pet friendly

it was the perfect place for someone in a group to stay, especially with having a small pet

key room card maker, ice maker, laundry room, printer for receipt)

they left dirty laundry in a basket in the closet

of laundry services, $27/night parking was a surprise, the toilet and microwave were dirty when we

you couldn t enjoy any of the amenities such as pool, gym, outside seating area and no breakfast

i couldn t see the kids swimming

no laundry facilities

front desk staff was great, love the hotel style and the upper lobby and bar layout

we're a family with grown kids and everyone liked it

great location, helpful staff, good gym, comfortable and clean.

i love the fact the the gym have to be key access only and the building as well

didn't like that there was no laundry or available exercise facility at this location

gym was amazingly dmall

tiny gym, parking fee

staff accommodated a very early check in after a long drive.

they had a shuttle and recommended a few places to to for dinner

dirty laundry left in room

byrd, your shuttle driver should be commended as well

location because it was near the casino.

the sausage and eggs for breakfast we're not real, but the oatmeal was great

the shuttle service also came in handy

several times were turned down for towels because they admitted they didn t do laundry for several days

had laundry bins and appeared to be doing laundry or packing it or something right in the front lobby

the gym and pool were perfect for our family

very good breakfast. close to pnc and downtown. staff was very friendly.

we didn't use the pool, but in order to use the pool, you have to ask the front desk (due to covid)

also they were folding laundry in the lobby of the hotel

for a small family but just the little extras at this hotel that were the bonus - swimming pool, laundry room

it was also nice having a full kitchen

the best was comfy the kids and i enjoyed the pool

we used the transportation to downtown, and we also used the bar which had a great bar

had an issue with guest laundry

great guest laundry too and complimentry breakfast was great although i would prefer not to have so many

has laundry too for long trips

great, but holly was exceptional ud83dude0d our 2nd floor room was conveniently next to the guest laundry

the pool was also very chilly

large laundry room and full kitchen to make a light dinner

- gym and pool were rather small - and poorly equipped

clean and modern facilities, the gym, swimming pool and office areas

room is clean. gym is small. parking entry isn't friendly to big car. location is convenient.

pool is beautiful and clean

the laundry services only has 1 facility with 1 washer and 1 dryer for the entire property

it was 50 degrees in the poorly equipped gym and nothing could be done about it

gym was a little small but got the job done

early check in, reasonable privacy.

hotel i ever stayed in from nasty stains on the couch to viagara pills on the dresser for my kids to see and

no laundry facilities on site

wifi on tv didn t work

i also chose this hotel because they are pet friendly and they were very accommodating to me and my two little

went very well we just wished the pool would have been opened but we understood

lovely sitting area outside overlooking the river. nice pool.

staff was great - perfect location to attend event at the peterson arena

pet friendly. had little gifts for pets

had a restaurant, no room service

pet friendly

the room service was okay

the hotel also offers a free shuttle to visit places in that part of pittsburgh

we were close to lots of attractions ( pnc park, acrisure stadium, stage a&e)we were going to the casino, and

the gym, free parking, nice and friendly staff

there's a bar on site

the accommodations felt super luxe, the breakfast was delicious, gym was surprisingly well appointed, and

on site restaurant, room service. valet parking

the gym is very good for a hotel-gym: it has treadmills, dumbells and few machines, and was never

they rolled our room service in on a table, like in the movies, instead of handing you a dish at the door like

and rooftop bar were great

was eh did order room service and dined at the restaurant the morning of check out due to convenience

no pool, no gym, no laundry, even the

they cleaned the room and gave us a laundry basket of towels, washcloths and hand towels but snd isn t empty

newly renovated , self laundry

quite a few things broken in rooms, laundry, ice

laundry facility was broken

laundry room and 24-h market on the ground floor added comfort to our stay there

the stuff didn't want to let use the dryer in the laundry despite the sign there

didnt eat breakfast

the location means that the view is simply a vast parking area

friendly staff. super comfortable and clean room. very nice breakfast.

amelia in laundry and the rest of the housekeeping staff were

a very good laundry room

no traffic noise. friendly staff. good breakfast. good sized rooms. laundry facilities.

breakfast area was neat and tidy, well-stocked and maintained during breakfast

friendliness of the staff. hot breakfast.

gym, good features in the room for using electronic devices, preparing or storing food, laundry on premises

they need new laundry equipment.

could you put a laundry on another floor

laundry room, small shop with food, snacks, drinks and toothpaste etc

under are beds were very dirty old slippers and old rose petals were under there.

that there was an option to accommodate two kids - the bunk beds

rooms are very big, and it s pet friendly

nice bar in the lobby

that there was an option to accommodate two kids - the bunk beds

standout feature: the rooftop bar is absolutely phenomenal

laundry, pool ,breakfast coffee 24 hours and most of all the staff

shuttle was great

parking was good

kids loved the pool and it was a nice area

only thing that there was no towels in pool area and the pool area was dirty one day

my kids enjoyed the facilities as well

their favorite was the waffle station at the breakfast bar

it was not breakfast yet, but she offered us two muffins, and went and got them, putting them in a bowl and

the registration /lobby is on the 2nd floor, which is a little inconvenient when you have kids and lots of

the building instead of making it know that it's connected to l a fitness, and that's where the gym is and the

to the bar i wanted to go out to for the night

fitness room was small but worked; day pass at local gym is available free of charge

the kitchen closed at 10pm

food was amazing, we ordered room service. the room was spectacular and will go back!!

wifi connection was flaky all the time (laptop got disconnected every 3-5mins)

the staff, breakfast, snacks, laundry..

i liked the kickback and that the hotel had a laundry facility.

convenient for self-service, grocery, laundry etc

we got lucky and were right across from the laundry and my son was able to wash his workout clothes and pack

there's also a laundry room where you can wash and dry your clothes for $4

the fact that there is a laundry facility on site it should be a easier process of getting quarters

with the hotel but my schedule didn't allow use of pool- need to include free breakfast like other hotels

wish pool and breakfast were available.

the swimming pool water was chilly for the kids but other then that it was great.

disinfectant wipes for gym area.

then there was the gentleman josh stanson cna who went out of his way to find me a place to do my laundry ( we

no laundry

was like it wasn't part of the hotel: we entered in the back, went through the aisle where the laundry facilities

was great, breakfast wad great, land scaping and outside appearance was very nice, staff was very pleasant

i wish the pool was open but with covid season i understand.

is no guest laundry facilities

laundry facilities is a huge concern when travelling out of state for a hyatt i expect much more

i think if they have time slots for pool they can do the same for food- there are plenty of restaurants open

only complaint at all that i had was the pool was a little dirty (brown gunk around the top of the pool), no

hotel itself was very nice but the road leading into the parking lot was a bit rough

the pool & fitness room are in good conditions and the laundry machines are fully operable

the pool water is too cold

we ordered room service from the hotel restaurant, and it was wonderful.

we were put in a room overtop the bar and the music and patrons were loud and disruptive into the early morning

we sat at the fireplace and relaxed while the kids played cards at the

the gentleman in the laundry was happy to dry them for me and tried to refuse my

friendly staff. worked well with our early flight out of pittsburgh and parking of our car.

also, they have a shuttle service to airport which is free

the breakfast.

even a pay and park and a shuttle to the airport

laundry facilities were good

i wish the laundry machines accepted cards, but that's my only complaint.

very clean, friendly professional staff, excellent breakfast, laundry facilities on site.

the room was large and provided everything needed. the gym and pool area were of high quality.

unable to connect a game system to the wifi

the breakfast being included is nice, the laundry facility was nice and the fact that there was a pool was

need laundry bags in rooms for guests to take wet suits home or dirty clothes

the laundry room put $ 2.50 into the dryer it didn't work. they did not return my money.

they do everything but manny personal laundry. very accommodating staff.

pool and laundry room out of order.

the friendliness of some front desk staff. no trash bags in rooms or laundry bags. thin walls

the laundry area was out of order. i had to use the laundry facility at a property next door.

breakfast was included in the stay

the breakfast staff!!

excellent pool and hottub great walk in shower

there could have been a little more variety at breakfast.

we had to use the pull out couch and discovered about 30 unused qtips and a couple of kids snack wrappers

the kids were running, slapping pool noodles on the water (while out of the pool), screaming, etc

property was clean, the room was spacious, the staff was friendly, plentiful parking, they have an indoor pool

bed was nice loved the shower and kitchenette was stocked with all accessories

know to use the laundry i needed quarters, nothing was really said about it and didn't know it even existed

laundry service due to renovation

room is smaller than expected. laundry facilities were outdated.

area near office and laundry area smelled horribly of pot

i had to take my used towels to the laundry myself and request fresh towels

also the laundry was free all you have to pay is laundry soap

i was unable to use the on-site laundry facilities due to payment restrictions

free laundry service

location, super clean, awesome amenities (cooked for my college kid and he got to do laundry) nice staff,

the hotel was also equipped with a laundry room and a small but well stocked pantry

glad to have laundry facilities on the property

pool heater was broken, so no one was allowed to use the pool

it had a great pool for kids, exercise room, and very nice breakfast!

of the 3 treadmills did not work in the gym

nice and clean and quiet good breakfast and sam was great ..thank you

was perfectly clean, staff were all helpful, breakfast was more than normally expected from this kind of hotels

breakfast not available, buddha statue in front area a little strange.

hotel is pet friendly, clean, fairly quiet with comfortable beds

actually like that there was no breakfast, because i'd rather make my own meal choices

no food close, no gas station close, or continental breakfast

very friendly staff. so helpful. nice laundry facilities!

this was the end of our trip and being able to do laundry on site was really handy

good location, great laundry prices compared to surrounding laundromats. good size room

world delivery drivers finished their shift come back to the parking lot and throw their trash all over the

friendly staff, good breakfast and clean room

the receptionist seemed a little put off when we asked her for change for our laundry.

used on site laundry and staff was v

the free parking and airport shuttle are a wonderful benefit

i was glad for the fitness center

nothing to not like except the breakfast could ve had non pork meat options.

our room was next to laundry room washer and dryer ran all night ud83eudd74

didn't end up eating the breakfast because we slept so late

used shuttle service to airport. only $5 a day to park at hotel.

good breakfast, pleasant staff. nice swimming pool.

actually have a hot breakfast

the pool was freezing cold. i think they had the a/c blasted.

room service was terrible

friendly staff, airport shuttle, restaurant and bar area was great for a wedding reception

very clean, beautiful fitness room and pool

shuttle didn t start until 4am

the same as the laundry bag

no housekeeping service due to covid and yet bags of dirty laundry laying in the halls

no breakfast, no laundry, and no cart to transport my property from the car to my room

gym was beyond dirty and tiny wasn t going to enter it

a basic breakfast was provided, and while it featured the usual staples, it was appreciated and offered