wifi is great

like the bar to be open past 8ish i didn't end up having a drink here for that reason but this would never

think disable parking should have a sign to say what day the dust bins are being emptied due to my car being

breakfast more than adequate and enjoyable

friendly staff and parking. great breakfast too.

the door didn t lock properly and rooms were a bit tired, all the laundry was piled up in the hallway the

just not recommended to anyone for business toilet and shower on the corridor wifi not working no restaurant

no kids menu but it is kid friendly

wifi was very

wifi login relies on a discontinued cloud service so doesn't work on some devices

didn't work nor did the wifi

the wifi didn't work at all which was frustrating and there was no-one around to get help after 10pm -

there's a huge parking lot to park in, and tables both inside and out to have a drink

weekend, all the rooms were scrupulously clean, holly and her staff made us all very welcome and breakfast was

location also perfect for visiting bath spa uni

also, has to be said that the room service options are always lacking here

also no room service available when we arrived (8

we didn't like the food that we had as room service, it was such poor quality

no late room service so take some munchies if you are night owls!

the reception to get information on room service and restaurant reservations was problematic

of the hotel; construction was going on all around the hotel it would be great to have onsite laundry facilities

drink in the bar before bed .

great location, friendly staff, nice breakfast

we arrived early and we got an early check in

to do early check in you need to pay extra and free wi fi for 24h unless you sign up to their chain

laundry very expensive

laundry service

she is really great, and her male colleague who was helping at the bar for takeaways is chatty and jovial

accommodated an early check in and late check out

it was easy to access the wifi

bar food was ok

breakfast was really good too

wifi didn't work as we were told it was supposed to when we checked in

*easy check in process *room was spacious, clean and tidy *big, comfy bed *access to 24h gym *24h room service

wifi was constantly going off

for hygiene evelyn & crabtree bathroom bottles but no conditioner room 305 is next to the guests laundry room

were traveling for two weeks and selected this hotel because it listed that it had laundry facilities available

the hotel even had an excellent and well priced laundry and ironing

laundry on site

room could've been a smidge larger the housekeeping staff seem to leave the trash and the dirty laundry in the

i would leave that to laundry staff, except there were none

there could be a laundry room for guests to use as the hotel laundry service was very expensive.

no laundry room

great staff, great food, very nice for kids

the room was big enough for our family ( 2 adults and 2 kids ) comfy beds ,nice size bathroom and kitchen corner

laundry service here could be a bit tricky

the food delivered to us by room service was really nice however a bit over priced

the gym, the staff, clean and beautiful rooms, excellent food

the room was spotless, beds were comfy, and everything you would expect was there: wifi, tv, fridge,

the bedroom was comfortable and clean, the wifi was good so i could work in the room on calls etc

over getting my laundry done receptionist said today after 5 pm but due to holidays laundry was not

the pool is an added bonus and such a treat for the kids (and the sauna for the adults)

good welcome, nice location and beds confortable kids really appreciated the swimming pool

kids loved pool area

pet hate

the smell in the room was of laundry washed in an old washing machine with a dirty filter - especially the bed

if laundry facilities are available, that should be excellent

there was also a strange incident with the laundry service: the service was advertised, and the price list was

we would like to reuse our towels to avoid unnecessary laundry, but the towels were taken away anyway, despite

wifi was awful and wouldn t always connect.

room was fabulous and perfect to share with our kids - one room with a divider so we had some privacy

stylish, good location, pet friendly, breakfast available

we arrived early and they were able to sort out an early check in

games available for kids and families in chill out area

the lobby was great, friendly staff l, plenty of space and kids had a great fun

incorrect info on available laundry facilities.

there was also a little gym which was a nice surprise

location, good and reliable free wifi and i got a free upgrade

hotel with fabulous temple spa toiletries, in central bristol with parking

friendly staff, excellent view and tio too room service!

the building so no view whatsoever but the worse is that there is an extraction fan noise because laundry room

laundry was left outside our room in the hallway

spa looked very untidy every time we went with big containers of unfolded towels/laundry lying around

indoor pool is a little bit small but i was still satisfied!

thought we would be eating in a relaxed bar atmosphere with a menu to suit

when we went out for breakfast the cleaning staff had all the dirty laundry and dirty plates from the other

multiple times at 3-6am on a bank holiday monday morning hearing very loud thuds of beer kegs and laundry (

swimming pool was tiny

nice bar also

the bed was comfy and the bathroom and room service was great. very good locaton to eat out.

laundry and food items left in corridors

laundry and cups etc in hallways while housekeepers were cleaning rooms in hallways

corridor up to room had three piles of used dirty laundry left on the floor , we arrived at 7:20pm and took

was unclean on arrival - toilet etc corridor's were still strewn with dirty laundry at 4 pm, both days we stayed

great laundry

room was above the laundry and was noisy in the morning.

staff especially from the kitchen lovely and friendly

the bar prices!!!

very good gym facilities

the hotel is very clean, the staff are friendly and attentive and the wifi signal was strong throughout the

a small onsite laundry would be great , particularly for overseas visitors

suite was fantastic - massive space and kids were excited to try a bath with a tv

and gym and restaurant being simple, but elephant, and offering the same

the sofa bed is good enough for two kids

the room service menu only allows sandwiches or pizza as there is no chef at night

when we poped out later on we found there was a laundry bag with 1 toilet roll and extra coffee, teabags ect

odd, but suggests something was not right in their laundry process

were not allowed to put drinks or laundry on a tab to settle on departure: immediate payment was required for

gym, lighting is really poor

wifi great so was able to do a bit of work

the 1 remaining lift had to be shared with laundry trolleys only big enough for 3 people

was out of service all weekend leading to congestion especially for the poor staff trying to move laundry /

location, lots of bars and restaurants near - comfortable and spacious room - free wifi - we got early check in

client in the elevator helping me same thing to get it to my room, i understand it s not a room service

breakfast room a bit small

a portion of fries (room service) and was given an eta of an hour they also didn t send out laundry bag

staff were fantastic and the kids were given bears and colouring on arrival

bowled over with the sight that greeted us, gorgeous swan towels and the bed covered in flower petals, a happy

great location within the city. room was clean and breakfast was good.

service and staff, underground carpark with easy access and great restaurant for dinner and breakfast

reception area was full of crates and laundry type items on arrival which felt more like a hostel than a hotel

lovely welcome, great room service and comfortable upgraded room

beautiful little hotel with gorgeous rooms. room service was quick and tasted good

although we didn't spend any time in the bar or dinning in the bistro it appeared to be a nice, relaxed, and

friendly and helpful from the minute you arrive to the minute you leave - through reception, bar and restaurant

the corridors seemed to be full of laundry bags during the day, don't know if this was in relation to the

room had laundry baskets in front of our door and a rolled up old carpet when we arrived

there were always laundry bags lying around in the hallways

laundry facility was available but i did not use it

we were going to use the bar downstairs but it was

the bedding out in the middle of corridors and cupboards open looked like you in the middle of laundry and had

in a basement and the courtyard directly outside the window was a thoroughfare for gardeners and laundry

staff superb, food perfect, room service superb, very clean

view -no elevator -the kids under 16 not alaoud -to many things in the night table -small

kids swimming times were very limited and wasn't too impressed by quality of my massage at the

into a wall, the door didn t close properly, on leaving the room for breakfast we had to move laundry bags

the stairs were quite steep and we were woken at 6am on sunday by the laundry being delivered

at 5am the noise from a flatbed trolley being dragged around immediately outside by the hotel's laundry

courteous staff; tries their best to facilitate non-standard requests;; excellent, reliable wifi; courtesy

the room was huge and it was very clean and the price was epic and the breakfast was very good

our room was opposite the laundry rooms, often with laundry piled outside which we had to stepover to and from

it may have been a laundry cupboard at some point

the room laundry sheet provides options for both dry-cleaning and laundry, but when i tried to hand in

the stairs for the people like me who have mobility issues, and the housekeeping staff dragging laundry up so

wifi was free of

room service was great throughout and we really loved the suite

they advised me how to get to the spa and were generally very polite and

the room above had kids in the room and having kids running around on floor boards of an old building at midnight

the bar and lounges as well as the garden areas are superb and we

the wifi was quite slow, but honestly, why spend the time away on your phone anyway?

being in catering myself i always on habit strip the bed and organise the laundry ready for the person who

room service didn t turn up

perfect for families with young kids

the bar was great with attentive staff who really helped you to choose a drink that you would enjoy

excellent location, friendly staff and early check in was very helpful

nice to have a garden to sit in - also quick and efficient laundry service

to detail ,also stairs to the 3rd floor , laundry bags left in the hall way for a couple of

one next to bathrooms used by restaurant guests, directly below a noisy bar and adjacent to the laundry/

first room we were offered was in the basement, our door was between the laundry storage room and the bar/

and they had to be carried down into the garden exposed to the element was told we could get laundry done, but

we really liked the honesty bar and the use of the hot tub for 7

some stains on bed family room didn't have bathtub so not so easy for little kids

wifi was a bit hit and miss and blackout blinds/curtains would be good.

was a bit of mould in the mini fridge, the wifi signal in our room was patchy, some design features were not

suppose if i had to dig deep for a negative, the bar directly opposite our window was a bit noisy until it closed

laundry was expensive.

excellent breakfast

close to amenities and good value for money. the room was clean and the gym was well equipped.

comfy stay helpful staff good breakfast accommodated leaving our luggage

special shout out to tom behind the bar, went above and beyond on drinks recommendations while at the bar and

constant noise from a probably laundry nearby. it lasted for the whole evening and night.

when entering our room their was bags of dirty laundry in the hallway which made it feel like the staff didn

they also keep your luggage for late check out/early check in giving you more time to spend in the city without

centre of bath staff were fantastic (red haired girl was just adorable and could not do enough) bar service was

breakfast and late night bar available

corridors were full of cleaning trolleys and laundry baskets until at least 6pm, as well as lots of room service

good location, room service and breakfast

they look after you well and it's good to stay with family and pets

location liked early check in

gym was on the small side and aircon didn t appear to work as windows were wedged open.

some waterproof sandals or slippers for the downstairs spa might save on the laundry bill.

gym equipment could be improved/updated and windows aren t very soundproof so being on the first

room service is pretty limited and what i ordered was not really good.

to pay 30 per head for breakfast after paying over 1000 for two nights accommodation

would be better if hotel guests could use the spa as much as they like rather than at set times

and the corridors could do with some more consideration as it feels like you're stepping into the laundry/service

laundry on the landing outside our bedroom was there both days receptionis has stains down her

disused floor by mistake as i was greeted with missing carpet, a plywood floor and piles of dirty laundry

dirty laundry left in corridor all weekend

off lift to third floor and it had laundry placed everywhere, looked like i was in laundry room

breakfast the room was lovely bed linen was fantastic.

easy parking

lovely helpful staff few minutes walk into town car parking on site

quirky and cozy - great location - friendly staff - nice breakfast

the location also has onsite parking

- nice room - great toiletries from natural spa factory (bath) - central & easy access to the city and the train

the bar area could be upgraded

the free wifi didn't work on my phone although the receptionists tried quite hard to sort it out

would be really useful if wifi info was printed out and left in bedroom

lovely atmosphere. i loved it s pet friendly. i would definitely recommend it for that.

think it would be great to have a way to add gratuity to your spa treatment

room which was stunning, lovely clean double bed, bathroom was immaculate, complimentary wifi and snacks even

room was lovely and staff were fantastic. my kids loved it, would stay again.

completely pet friendly, my pooch was never a problem for the staff

well stocked pantry and bar, a range of room service available

lovely breakfast

maybe if breakfast was included that would be nice

was great, really unique as it's in the vaults of the building, but would be good to have wifi in there to stream

wifi was awkward to get connected

no room service when it came to breakfast

our friend was ill while we were away reception staff and laundry ladies were

we could also hear the laundry being dragged across the concrete and trolleys which woke us up very early

laundry is expensive to get done for weary long term travellers arriving here after many other

the bar was perfect

for us the tradesmen stopped working each time we exited our room but negotiating luggage and kids past all the

wifi didn t work in our

to small for double ,no room to put luggage,shower broken but was repaired,no room service at all for the price

the kids loved the larder area

friendly staff and very accommodating with both kids and the dog

the free tuck bar is a nice treat

our room was right next door to the workers' room and laundry

very minor thing i noticed is that there wasn t a laundry bag. everything else was excellent.

spa and gym facilities were excellent and we made the most of the pool and outdoor heated spa

had a great stay and made full use of the excellent spa facilities, the gym and breakfast

absolute best thing was the spa (mostly due to the ridiculously comfortable robes

we had a good meal in the bar area after the restaurant had stopped serving, staff very accommodating

spa facilities good and enjoyed use of the pool

size rooms, loved the spa and restaurant, staff were lovely

well styled bedroom and relaxing bar and lounges

for parking is 5 per 24 hours

room, helpful professional friendly staff,comfortable bar, excellent bar meal

hate giving bad comments however the gym is a joke

no problem parking and hotel was excellent, beds were huge and so comfy

a spa would be good, and the gym is a little small, but perfectly functional

spa facilities would have been nice.

would've been nice to have laundry service.

friendliness and cleanliness decor breakfast newspapers early check in late checkout

moved us rooms and added another so we could have inter locking rooms with the kids for more space

the bar area was a nice surprise, spotless, stylish and prompt service

moved us rooms and added another so we could have inter locking rooms with the kids for more space