the washing machines is do it yourself in a laundry 10 min walk.

wifi speed in our end-of-the-hallway room.

the bar downstairs is a bit plain looking - could do with a renovation maybe

breakfast was excellent the bar was excellent overall a very enjoyable stay

the bar area could be a bit more comfortable

very handy for bilbao ferry port. strong wifi. clean budget hotel.

great location for the port, secure free underground parking, very helpful and kind staff, large and well

smart tv couldn t connect to wifi so you can t see netflix or any of the other platforms

underground parking was a bonus and it's free

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

from the street early in the morning, weak wifi in this particular room

big choice of continental breakfast

clean, beautiful and excellent breakfast.

good selection of food for the continental breakfast

the breakfast contained a very good selection that should suit all tastes

laundry comes next day and not as advised the same day

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

great hotel if you are catching a ferry the next morning with a pet

great spot, with parking available and pets allowable*

location, secure parking, room size, pet friendly

the fitness room is disappointing

safe, bar fridge and espresso maker with pods

very limited room service menu , food obtained from outside the hotel

secure parking. room had a balcony. good wifi signal. close to ferry port.

good wifi

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

restaurant was great. the staff was quite friendly and helpful. room service was very good.

position, staff and high quality of the hotel. super pet friendly

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and

good bar and restaurant

good laundry service, efficient friendly staff

bar again beautiful but again staff just need a bit more training

occasionally have bar tender stop by pool and ask guest if they need drink

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant

staff organised complimentary secure parking for my ferrari in their garage

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka

the breakfast is very good there.

pet friendly with pet bed & feeding bowls in room a nice extra touch

exceptional location helpful staff excellent breakfast

poor room service

real let down was the wrong information as the site said it had a full proper restaurant and a bar

and bar were closed at the weekend and we were there on saturday night

the bar seems to be separate from the hotel and not a very friendly service

comfortable bed and specious room with excellent wifi

no apparent room service

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

wifi, connection was ok however bandwidth was really limited

no children's menu/not much for kids to eat

we had a great time when our sons visited with the grandchildren in the bar and the kids room

pool, the rooms

laundry bill was expensive

wifi: free and worked well from our room

the charge 11 euros a night per pet. complete rip off.

wifi did not work in room unless you sat by the door

room was as expected for 3 star rating; good wifi

good location. free parking. swimming pool. great staff.

wifi connection did not reach the room

swimming pool

location and pool were nice

good breakfast. great parking.

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

old fashion room. no wifi in the room. very expensive room, not worth the price.

wifi in the room at all, staff overworked and consequently quite rude very noisy, what a

the staff were friendly and despite the global wifi meltdown checked us in efficiently

friendly bar with snack food available

has a nice tapas bar to fill any of your needs during the day

good restaurant & bar food. close to airport

the room and bar facilities.

basic bar area

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

kids screaming in the hallway which the hotel can t control but yes a bit noisy

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

this was disappointing along with the fact that the room service did not include having the cups and glasses

30 euro per day as hadn t had to pay before clear price should be disclosed before booking for pets and parking

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

it was centrally located & pet friendly

great pet friendly hotel. parking in building was tight but convenient.

again should not say pet friendly as breakfast separately as no outside terrace

there is a good gym on the roof

clean rooms, friendly staff, coffee machine in the room, separate toilet, access to gym

- excellent breakfast - good wifi - gym was ok - free water in the

asking 10 eur extra for better quality wifi is exaggerated

dog not allowed in the bar which was empty!! shame

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

good location and a very clean hotel with a great breakfast.

had emailed about early check in due to an early flight with a child

cost of 30 to take our pet with us along with 25 per day for parking in the underground car park soon

little effort appeared to be made to get the nightdress back from the laundry

the man in the bar we didn't catch his name but he made a fabulous cocktail every night for me when i stayed

however the mens' shower by the pool and gym was excellent

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

they put in twin beds for my kids

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the swimming pool was not for swimming. it looked like a small pool for kids

wifi was perfect - and the staff were very helpful and very flexible

on one occasion we had room service, we didn t have to wait too long and it was delicious

very reasonable gym with usual cardio machines and free weights

and the gym nearby was included and definitely has exceeded my expectations

the gym is not located at the property. this should be advised in the property description.

breakfast brunch was worth it for each day

no kettle in the room , had to ask for a corkscrew. gym off site

room service took almost an hour

the honesty bar was a great idea

we loved: the honesty bar in the lounge area, rooms were comfortable with a nice view, the breakfast was top

amenities than some places- no coffee machines or mini fridges in the room, no pool or gym, but the price reflects

we ordered a bottle of basque sparkling wine from room service (16 euros) and sat in the room enjoying the view

no spa facilities, sauna steam room etc...

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

shower, and bathtub were too old room service (in other rooms) in the morning was too

slow connectivity to wifi.

there was a strike from the cleaning service during my stay...no room service...no fresh towels

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

specialty neck pillow was accidentally sent to the laundry and lost

brilliant room and free laundry service. excellent gym. fantastic stay!

breakfast, and the kindness of people

my shirt got lost in the laundry

great rooftop bar and food

the room service food is impeccable and all the staff are exemplary

location, decor, hotel art/design, rooms,staff spa & gym

staff very friendly location could not be better breakfast food and room wonderful

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

the wifi doesn t work very well.

big bed, big tv, optimal wifi

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

partner hoped there would be a swimming pool

there were no information leaflets in our room, and we had to ask about everything, including room service menu

com didn't say wifi is available throughout the hotel

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

small hickup in our room service order

service, room, breakfast, restaurant and bar and location

room service food not at the hotel restaurant standard, food in restaurant and bar is excellent.

brand new, spotless clean, fats wifi, very friendly and supportive personnel

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very

easy access. good decoration. very comfortable bed. good high speed wifi everywhere.

the wifi is a bit slow and unstable.

no food available, not even room service after 2300

wifi wasnt working real well, also parking wasnt included

hotel staff was very kind and helpful, also our pet felt welcome

location and the roof top. staff were friendly and the bar was excellent

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

gym is included until 10pm

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

from the staff at the reception to the comfort of the room/bed/shower, to the nice gym and spacious place

free wifi

and what i absolutely loved is the surprise kit for the kids

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

restaurant, bar was super (quality + prices

room was very comfortable, breakfast was fabulous, parking in the hotel garage was convenient and reasonably

asked for laundry service and reception informed me to leave the plastic bag in my room

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

the wifi worked well

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

used the laundry service twice and both times we received our garments back already in the afternoon: this

the bar area could do with a bit of updating. the staff were great though.

no white wine in the mini bar & only possible to buy a full bottle in the reception :/

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a

excellent up market tapas bars nearby

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

didn’t include breakfast

also i love their gym s floor area for my morning yoga practice - amazing space and design

breakfast was solid with nice choices, and the rooftop setting was a great touch

wifi was terrible

excellent breakfast and tipps from receptionist; close to main atrractions and metro

bar area lovely and service excellent

location, view, cleanliness, helpful staff and a great breakfast

room service was below par the shower had mold on the sides and the drain was semi clogged and

dry cleaning service despite it being listed on the in-room laundry information

late check out always a bonus the double room was on the small side - okay for solo traveller

great room, free upgrade and free late check out. i really recommend this place.

hotel gym was amazing, quite small but with gym quality brand new equipment and great air con

gym was well equipped, but it was very hot in the room

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

everything in hot laundry

petit palace, really nice place to stay, they gave us a room on a high floor overlooking the street

staff very friendly and kind. lovely gifts in the room for our kids.

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

the wifi. it didn t work the entire time we were there. it was on and off (more off)

no phone for room service

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

it does not have a bar but there are plenty near by

wifi can be patchy

no bar or leisure facility

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

too - a great place to grab a drink when you need to relax with some downtime and use the hotel wifi

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

hotel bar is lovely, and used by locals too

lovely staff who gave us an early check in and fab restaurant/bar

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

but i thought he was a bit rude towards us only because i have forgotten to write i had a pet with me, but was

room was massive and room service were great

details for the dog and kids.

staff were so helpful sorting out the wifi

comfortable bed spotless room and hotel in general very kind and polite service the gym, spa and swimming pool

the indoor pool is in the health complex next door, is 20 euros per person, and kids

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

location is not convenient as uphill from most places, the breakfast was available in the room service menu with

spa was amazing

wifi connection is very poor

location, pool area

the shower is amazing. the breakfast was decent and the proximity to the ferry was ideal.

spa and pool closed