the pool and amenities are nice and comfortable, as advertised

free parking on the

good value for your money, nice pool

i forgot ask the wifi password and in my arrival doesn t give me.

amazing place, fountains, garden, pool, comfortable rooms

gardens, the pools and the staff in the pool bar (my daughter felt and they immediately brought us ice without

no activities for kids

main pool only opens friday through sunday

caps, even pieces of broken glass) - the property isn't really pe friendly, there are just some pet-friendly

location was very good. swimming pool, gardens and views were very nice

the pool had a good temperature and overall my experience was enjoyable

the pool was very small and there were few lounge chairs

hotel with a park, great pools for kids and adults, and iguanas by the pond

hotel with a park, great pools for kids and adults, and iguanas by the pond

very good value for money, great pool and friendly staff

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

parking: space very small and hotel can t guarantee parking for all the rooms 2

didn't like the other hotel guests drinking and having a blast in the pool and parking lot well into the night

wifi service, there is not specially in the rooms

the breakfast is also really good and all the services they offer (laundry, ironing, etc) are very useful

reception staff were pretty indifferent and trying to get laundry done would have cost more than replacing the

was amazing the pool is gorgeous the food from restaurant delicious it is like staying at a museum it is

'my kids really enjoyed the pool area, it s very big, and has all levels for non-swimmer, 1

'my kids really enjoyed the pool area, it s very big, and has all levels for non-swimmer, 1

the pool is not nice, the rooms smell weird

since they don't offer an iron in the room we had to send over some clothes to the laundry service and it took

awesome pool and jacuzzi

swimming pool, cleanless

the spa offers good massages and they offer yoga classes and ceremonies

spa is amazing

they offered us the spa to change as they did not have the room ready

the staff, the room and the pool was amazing.

wait time, food quality, room service food for the kids was barely edible

the spa services

the pool was a bit crowded.

was great, the gardens, the pool, the room, all restaurants

old gym equipment, far from lake

only one bar was open!

didn't have enough beer in stock at the pool bar, at the pool bar, no beer

no hot water. bad food. ugly decoration. cold pool. hard bed

pool

the breakfast could have been a bit better and it didn't have many options.

low variety of breakfast dishes

it has a parking lot

the pool was great for my kid--safe and great atmosphere, while we parents chilled out.

clean room, free parking and nice swimming pool.

wifi didn't work

pool water was not clean and it was cold

the gym was small but comfortable

allow kids to be jumping and playing in the jacuzzi pool,not able tu use it for that reason

wifi signal is in the hallway and not in the room

and very quiet surroundings, easy parking, good size rooms, helpful and pleasant staff and best breakfast in

a nice garden with view to the pool

there is a big garden with swimming pool and chairs etc

room need some updating. wifi didnt work in the room.

nice place with outlaid garden, pool, bar and restaurant

wifi is not working in the rooms

only negative was the jacuzzi pools- there were two, but the one was not working on some days and they weren't

they need more staff at the pool

the pool was nice and warm (but not too warm)

beautiful room, loved the pool

our room was clean and we loved that there was 24/7 room service available

the pool is warm and long that you can swim, i strongly

it wasn't clear of the breakfast was included in my fare

parking staff in the night was very rude, when i asked him that i wanted to park my car, he told me

it is also pet friendly

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

the food, the room the wifi

this is charming but requires youthful fitness

the water in the swimming pool was perfect

the stairs to our room were muddy and very dirty, and so was the area around the pool (the pool water was also

garden and pool

pet friendly, we had our cat with us

they didn t have spa facilities

we arrived and went straight to the pool area for an awesome cocktail

wifi signal was weak

good wifi

the wifi was perfect and we did work from the hotel so this was important to us

pool to sit around, decent wifi, clean and about a 4 block walk to the zocolo so it easy to walk around and see

nice bar - no bartender

wifi didn't reach my room

wifi was bad

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

nice pool, very clean, very nice

beautiful property with garden and pool

the gardens surrounding the facility was great, the pool was great

parking area too small and you should leave your keys

breakfast tasted salty both times

the superb little pool at the back of the

valet parking

breakfast was wonderful and the restaurant area flowery and beautiful

the wifi is terrible

gardens in cuernavaca free valet parking totally worth staying here breakfast is excellent and well

the swimming pools were ideal for the kids and they meet lots of other kids

i think variety in the bar could be better

pleaseeeee respect humans who chose not to have kids

did not have wifi in our room due to its location and the bar music on saturday night was very loud and disruptive

the breakfast it's amazing

but it was a lovely place to dine or have breakfast

the pool was really nice, and the quality of the food and breakfast was great

breakfast is unbelievably generous and delicious

room service was prompt and delicious

the wifi is poor in some rooms & the reception staff wasn't helpful.

note: the room service is not room charged, you have to pay cash only, to the waiter that brings up the food

wifi was unreliable

parking in the master suite, king size bed & calm

breakfast was delicious

our rooms (811 and 815) did not get wifi reception at all

its kind of underwhelming considering the rate of the hotel - we book the room for 2 adults and 2 kids (5 and

we loved the heated pool and the clean and comfortable rooms.

this is a family oriented property so lots of boisterous young kids playing in the 2 pools on the weekend

the food is not good and the chairs in the pool are very old and the cover is torn.

the pool was clean

like i was explaining... we only can sleep there ......no pool no restaurant ...no bar ...

the next room had no wifi

the wifi service is an opportunity area.

the location of the balcony made it a little noisy when other guests were in the bar area

provide information in the room about wifi and how to get room service.

hotel is fabulous, not only because of its perfect accommodations and superb gardens and swimming pool but also

the gardens are fantastic. nice spa services. food was great

parking